Senior IT TechnicianJOB DESCRIPTION

Reports to the Head of IT

NJC scale 32-36 (£27,924 - £30,978)Required as soon as possible

Bright Futures Educational Trust (BFET) is a partnership of schools based in the North West. Our aim is to provide a quality education that opens up real choices for every one of our pupils, raising aspirations and helping every child to achieve their ambitions, no matter their background. The Trust currently has nine partner schools.

Bright Futures Educational Trust is establishing itself as a leader in educational excellence. Our partner schools, Board of Directors and Members of the Trust are united in their mission to give our young people the quality education that they deserve.

Ultimately, BFET is passionate about offering a world-class education to our pupils that means every single one reaches their full potential, making sure no child is left behind and our values of Integrity, passion and work hard are at the heart of everything that we do.

The IT arrangements are in each of our schools are critical in supporting the delivery of a world-class education. The IT support team across the Trust ensures the smooth running of our IT equipment across schools.

Key Focus Areas

The role forms part of the Bright Futures Educational Trust IT support team and reports into BFET’s Head of IT.

The role holder will have line management responsibility for the IT technicians based in the school.

As part of the team, role holders will be responsible for the monitoring and resolution of IT and network related issues and queries.

The post holder will play a pivotal role in providing a high level of user support utilising an IT service desk based on ITIL principles and will play a key role in the delivery of a number of key IT projects.

The post holder will be based at Altrincham Grammar School for Girls but will be expected to travel occasionally to provide support to other schools and colleges within the Trust as required.

Duties & Responsibilities

Provide an efficient IT support service to Altrincham Grammar School for Girls and each site of the school, which includes the BFET head office which is based in the grounds. This will include desktop, network and infrastructure support.

Contribute and maintain a process of IT incident call handling and escalation. Contribute to change management planning and coordination. Assist with the maintenance and support of all of the Trusts IT systems and infrastructure

when required.

Support local management and Head of IT in project implementation as well as the implementation and maintenance of trust IT standards and best practice.

Learn new technologies as appropriate and be prepared to take a leading role in the delivery of IT change and act as a line manager and mentor to junior members of the IT team.

The role will require occasional out of hours working. Any other duties as may be required by the Principal of AGGS or the Head of IT.

Person Specification

Essential Desirable

Relevant Experience, qualifications and training

Sound knowledge of:

Network Computing and IT support Computer, server installation, configuration and

maintenance experience. Helpdesk procedures and be comfortable supporting

a range of geographically spread IT users. LAN and WAN support, cabling and switch and

routing hardware. Network routing protocols particularly IP addressing

and general network switch and router configuration and troubleshooting.

Network security The range of Microsoft applications and operating

systems both in house and cloud hosted Experience dealing with third party service providers.

Microsoft or Cisco certification.Experience of virtualised environments. Familiar with O365 cloud based suite of applications and Azure.Experience of DR and data protection tools including Veam.Familiarity with MS SCCM and standard image management.MS Sharepoint administration

Knowledge, skills, abilities

Ability to manage own workload effectively. Excellent ICT skills including use of spreadsheet,

database and word processing applications. Ability to work as part of a team Good written and oral communication skills Proven organisational skills

Knowledge and awareness of the regulatory framework around education.

Other Self-motivated with a drive to complete tasks to the required time scales and quality standards.

Willingness to work outside of normal working hours on occasion

Flexibility to adapt to changing workload demands. Personal commitment to the school’s professional

standards and code of conduct. A commitment to further training and a willingness

to participate in relevant CPD. A positive approach to challenges, which seeks

solutions to problems and addresses difficulties with cheerfulness and good humour.

Safeguarding Willingness to consent to apply for an enhanced disclosure DBS check.

Terms and conditions for the post

Salary: NJC scale 32-36 (£27,924 - £30,978) dependent upon experienceHolidays: 25 days holiday plus public holidays, increasing after 5 years’ service to 30 daysHours: 36.25 per week over 5 daysContract type: Permanent with a six month probationary periodPlace of work: Altrincham Grammar School for Girls, with flexibility to travel to and work from any BFET schoolPension: Local Government Pension scheme

How do you apply?

Please go to our website http://bfet.co.uk/schools/careers/ for a full information pack which includes an overview of BFET, the job description, the person specification, terms and conditions for the post and details of how to apply.The closing date for receipt of applications is 25/3/16. All application forms to be emailed to vacancies@bfet.co.uk. First interviews will take place on 28/3/16.No agencies please

Bright Futures Educational Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any successful

applicant will be required to undertake an Enhanced Disclosure by the Criminal Records Bureau. The post is exempt from the Rehabilitation of Offenders Act 1974.