Department Preview:SENIOR SERVICES BILLING

About the DepartmentDepartment Overview The CentraState Healthcare System Senior Services Billing

Department provides professional services in a fast-paced environment. Billing is generated on a monthly basis for a variety of payers, including Medicare, Medicaid, and HMOs. This busy department provides detailed information to residents and families regarding insurance coverage, charges, co-pays, and provides assistance with making Medicaid application, when necessary. With a focus on revenue, this department works efficiently to resolve billing issues and settle accounts as quickly as possible, always providing the highest level of quality service to its customer. Compassion is critical in creating a positive, caring atmosphere for families who are experiencing a change in circumstances and need understanding.

Department Staffing/Positions Staffing for the Billing Department covers three Senior Service entities (Applewood, Manor, and Monmouth Crossing) and includes a Supervisor, Lead Account Representative, two full-time LTC Account Associates, and one part-time Billing Assistant, all under the direction of the AVP of Patient Financial Services.

Scheduling & Shifts The Billing Department operates Mon-Fri, day shift. Hours vary between 7:30am-4:30pm.

Clinical Applications Answers on Demand (AOD) is the software system used for financial, as well as clinical purposes, and is intergraded throughout the Senior Service entities.

Staff CommentsGwen, LTC Account Associate “This is a wonderful department to work in. The co-workers are

wonderful. The technologies we have available to perform the daily tasks are up-to-date. The support we get from our manager is outstanding, she always stops and listens and helps through whatever problem we have. Our department is very much a team who helps each other.”

Jennie, LTC Account Associate “In describing my experience in the Billing Dept of Applewood Estates I would have to say it is the best department to be working in. We get all the help and support from our supervisor and co-workers. We are always ready to help the residents with their statements and any questions they may have. As busy as we are in the beginning of the month we do our job with a smile which is contagious, and we could not ask for anything more. I truly enjoy coming to work. I LOVE MY JOB!”

Manager OverviewAbout the manager, Kathy MillerI've worked at CentraState since: 1994

I've worked in healthcare since: 1990

My Education: High School Graduate & some college Accounting courses

I chose my profession because:  It’s very rewarding

I chose to work at CentraState because:  The many benefits, which include a good healthcare plan, as well as tuition reimbursement, and growth potential.

My interests/hobbies include: Traveling, reading, tennis, walking

When you walk into our department, the first thing you'll notice is:

Everyone is pleasant and positive, and we work well as a team.

What sets our department apart from others is:

We have the ability to multi-task and we all work well together. Everyone is cross-trained, so coverage is never an issue. Everyone always displays a positive attitude, regardless of deadlines or pressure. Members of our team are flexible and willing to go the extra mile for co-workers to bring each task to completion. We have the full support of our superiors, which makes it all worthwhile.