Senior Ticketing Manager – Job Description Closing date: 5pm on Wednesday 16 May 2018 Start date: as soon as possible About Underbelly Underbelly is a UK based live entertainment company, its festivals and events division produces a number of events annually, including Underbelly at the Edinburgh Festival Fringe, Underbelly Festival on London’s Southbank, Udderbelly Festival Hong Kong, Edinburgh’s Christmas and Edinburgh’s Hogmanay on behalf of the City of Edinburgh Council, Christmas in Leicester Square, and West End Live in Trafalgar Square on behalf of the Society of London Theatre and Westminster City Council. 2017 marked their fifth year producing Edinburgh’s Christmas for the City of Edinburgh Council, and their first year producing Edinburgh’s Hogmanay (also for the City of Edinburgh Council), one of the world’s leading New Year Festivals lasting three days in Scotland’s stunning capital city drawing an estimated 150,000 people from Scotland and around the world. Through its Underbelly Productions arm it produces and promotes live theatre in London’s West End, throughout the UK and on tour internationally. Focusing on revivals of plays and musicals as well as commissions, their credits to date include, a revival of Clarke Peters’ Five Guys Named Moe in association with Cameron Mackintosh and directed by Clarke Peters’ himself, performed in a specially constructed theatre at Marble Arch; Frankie Vah by Luke Wright at the Edinburgh Festival Fringe; and Big Fish at The Other Palace. In December 2017, Underbelly Productions brought improv group Austentatious to London’s West End for the first time. In 2017 Underbelly sold over 1.3 million tickets to their various events. Job Purpose Based in our London office and reporting to the Head of Digital you will oversee and effectively manage Underbelly’s ticketing provision with a focus on driving ticketing strategy and innovation via owned and partner channels to deliver sales targets, loyalty and positive ROI. From a Box Office or Ticket Agency background, you’ll have excellent contacts within industry and knowledge and experience of developing and delivering successful ticketing strategy. Main Duties The main duties of this role include:

1. Sales and business strategy a. Working with the Head of Digital, box office partners, technical and digital agencies

to develop technologies in new and innovative ways to deliver ticket sales. b. Maintain regular sales sheets for use within the organisation, as well as providing

and scheduling ad hoc reports for other departments as required.

c. Attend regular marketing meetings and provide feedback, analysis, and ideas for

setting and meeting sales targets. d. Liaise with external producers and marketing agencies to maximise sales for specific

shows e. Manage and produce specific customer lists for email communications. f. Identify third party ticket sellers that can meaningfully increase sales and work to

establish, maintain and develop relationships with those organisations to maximise Underbelly events/productions share of voice.

g. Keep up to date with industry developments and best practices and work to incorporate these into Underbelly’s operations.

h. Working collaboratively with box office and technology partners 2. Financial reconciliation

a. Check all third-party agency sales have been properly accounted for and liaise with Accounts to ensure ticket sales are invoiced and paid in a timely manner.

b. Prepare final settlement figures c. Liaise with Accounts to ensure all outstanding payments received promptly and in

accordance with our sales records. 3. Reporting

a. Provide sales and other reports for the rest of the organisation or external agencies as required.

b. Checking third party agency sales and preparing reports for settlement or other purposes.

4. Box Office/Customer Service a. Covering Senior Box Office Manager – overseeing staff and sale of all tickets

whether in person or over the phone Skills, experience and person specification

• Background in ticketing either box office or ticket agency • Knowledge and understanding of the UK ticket agency industry and landscape • Excellent communication and negotiation skills • Extremely numerate and analytical • Excellent knowledge of MS Excel • Some experience of updating CMS-based websites • Sales and ROI focussed • Technical project management experience would be an advantage • Experience in a box office environment would be an advantage • Enthusiastic about the ticketing industry and the ongoing development of new and better

ways to sell tickets

How to apply

If you would like to apply for the position, please email your CV with covering letter stating why you are applying for the job, how you meet the criteria for the role and your salary expectations to Director of Marketing and Communications elizabeth@underbelly.co.uk

Director of Marketing & Communications

Head of Brand Partnerships

Head of Digital (Ed or Ldn)

Head of Operations

Senior Marketing Manager (Ed)

Senior Marketing Manager (Ldn)

Marketing Manager (Ed)

Marketing Asst/Officer (Ldn)

Event teams

Marketing Officer (Ed)

Event teams

Senior Ticketing Manager (Ldn)

Senior Box Office Manager (Ed)

Event Box Office teams

Digital & Social Officer (Ed or Ldn)

Customer Service Manager

Operations: • IT • Staffing/HR• Logistics • Tech Dev (Ops)• Settlements

(not agents) • Reconciliations

M & C: • Ticketing

Strategy • Tech Dev • Targets • Brand

Box office & IT Working Group: Director of M&C

Head of Operations Head of Digital

Senior Ticketing ManagerSenior Box Office Manager