OFFICIAL NEWSLETTER OF THE MOST PROGRESSIVE BUSINESS ASSOCIATION IN BURNABY

SEPTEMBER 2011

www.bbot.ca

Voice of BurnabyBurnaby Board of Trade

Lawrence Ryan from KidSport Burnaby, Cheryl Westgard from Scotiabank, Paul Holden from the Burnaby Board of Trade, and Andrew Porter from Scotiabank during the cheque presentation at the BBOT charity Golf Tournament

Burnaby mayor Derek Corrigan retrieves a hole-in-one scored by golf pro Brad Ewart

When most people step onto the golf course, they do so knowing a few things for certain. They’ll shank a few balls into the trees, they’ll spend some time in a sand trap or two and they’ll make at least one brilliant shot worthy of boasting about in the clubhouse. For the BBOT members who participated in the annual Charity Golf Tournament, one more thing was added to that list – they’d be giving kids across BC the opportunity to experience the benefits of sport.

The Lower Mainland’s dismal summer gave way to an unseasonably warm September day as representa-tives from Burnaby’s core businesses

Some years it seems like summer ends before it ever really begins. This was one of those years. Nevertheless, with the impending fall, many businesses are swinging back into full gear and we at the Burnaby Board of Trade are no differ-ent. Our committees continue to address issues ranging from homelessness to Asia-pacific trade, and our numerous upcoming events are sure to provide long-lasting benefits – and memories – for our members.

On September 7th, the BBOT held its legendary annual charity golf tourna-ment, and once again the sellout event was a tremendous success. This year the tournament was in support of KidSport Burnaby, and we managed to raise over $10,000, including a $5,000 matching contribution by Scotiabank, to help under-privileged youth participate in

see Exciting Networking, 2

took to the links at beautiful Riverway Golf Course for a day of golf, prizes, fine dining and generosity. The tournament’s sponsors kept things lively at each hole, offering players a variety of snacks, activi-ties and networking opportunities to keep them entertained while they waited to tee off.

Play on the course was highlighted by the rarest of feats – a hole-in-one by course pro Brad Ewart. Lest there be any dispute, the shot was witnessed and verified by none other than Burnaby Mayor Derek Corrigan.

After eighteen holes were played and the final shot found its way into the

see Member Generosity, 4

BBOT Golf Tournament a Hole-In-One for KidSportCHRIS BAXTER

Business Over Breakfast - Networking Event September 30, 2011 @ Holiday Inn Express

Burnaby Business Excellence Awards Hall of Fame and Nominees’ LuncheonOctober 6, 2011 @ Hilton Vancouver Metrotown

A Seminar in Board Governance - Robert’s Rules of Order and Effective MeetingsOctober 13, 2011 @ Burnaby Board of Trade

FREE Boardroom SeriesOctober 19, 2011 @ Business Centre Solutions

The 12th Annual Burnaby BusinessExcellence Awards GalaNovember 2, 2011 @ Hilton Vancouver Metrotown

Message from the CEO

2 FOR MORE INFO VISIT

BBOT.CA/EVENTS

UPCOMING EVENTSVI

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Burnaby NOW • Wednesday, September 21, 2011 • A17

5172 Kingsway (@ Royal Oak), Burnaby BC, V5H 2E8604-432-1442www.relaxtheback.com

A18 • Wednesday, September 21, 2011 • Burnaby NOW

“A collaborative community model involving businesses, not-for-profits, academia, citizens and all levels of government.”

Investing in Immigrant Employees a Model for Successfrom Message From, 1 organized sports. Highlights of the event,which took place at Riverway Golf Course and Clubhouse, included a wonderful gourmet dinner, numerous contests and prizes, and even a hole-in-one by Riverway’s own Brad Ewart. It was a great day for everyone involved, and I would just like to take this opportunity to thank the sponsors, volunteers, and participants who helped make the day such a success. In particular, I would like to thank Scotiabank, ABC Recycling, BCIT School of Business, Xibita, and Burnaby Now – without whom the day would not have been possible.

Up next we have a number of great networking opportunities, including our monthly “Business Over Breakfast” event. The 12th Annual Burnaby Business Excellence Awards are also right around the corner, with the Hall of Fame and Nominee’s Luncheon happening on October 6th. The celebratory luncheon will take place at the Hilton Vancou-ver Metrotown where Burnaby Mayor Derek Corrigan will personally present the award to the 2011 Hall of Fame inductee who will join an exclusive list of prominent organizations including GLENTEL, Electronic Arts Canada and Global TV. The Gala event will follow on November 2nd.

As always, I would like to thank you on behalf of the Burnaby Board of Trade for your continuing support, and I wish you a pleasant and prosperous fall.

Sincerely,

Paul HoldenPresident & CEOBurnaby Board of Trade

The BBOT has developed an Immigrant Integration Sub-Commit-tee with the goal of providing tools, resources and leadership for the City of Burnaby’s business and immigrant communities. We are committed to helping connect skilled immigrants with local businesses in their fields, as well as providing resources to help immigrants and businesses overcome cultural barriers that may prevent them from forming a successful partnership.

Over the next year, the BBOT will be rolling out several initiatives and partnering with various groups in order to achieve these goals. This includes our recent endorsement of the Tap Into Talent (www.tapintotalent.ca) initiative, which provides a database for businesses to seek out skilled immigrants and our Immigrant Success Stories, which will highlight businesses in Burnaby that have benefitted from partnering with new Canadians.

Raj Sharma, BC Hydro (Chair)Jeanne Fike, Burnaby Family LifeCarol Matusicky, Burnaby Family LifeSharon Summerfield, CH2M HILLDarlene Gering, D. Gering & Associates

Dirk Odenwald, ABC RecyclingBala Naidoo, Investors Group FinancialPaul Holden, Burnaby Board of TradeTessa Vanderkop, Burnaby Board of TradeMichael Keller, Burnaby Board of Trade

Members will receive a free copy of the directory in the mail while non-members may obtain one at the BBOT office or by attending a BBOT event.

When Ling Wang first came to Canada from China she found herself facing far more challenges than opportu-nities. A doctor with twelve years of

experience, Wang faced the daunting task of at least five more years of education to become licensed to practice medicine in her new home. With bills to pay and English as her second language, she struggled to find even part

time employment cooking and cleaning. When she met Bala Naidoo, Regional

Director of Investors Group, she found the chance to take the first steps on an unexpected new career path. Naidoo saw something in her and brought her on as a financial consultant. Wang quickly distin-guished herself as an award winning consultant uniquely capable of tapping into the ever-growing Chinese market in Burnaby.

Two years later, Wang is now the Director of Investors Group’s new Mandarin Speaking Division. For their part, Investors Group is benefiting greatly from this partnership that has helped them to adapt to the changing face of the community and increase their market share.

This is a hiring practice that Naidoo

believes businesses from any sector should strongly consider. “I would very much encourage employers to look at new immigrants because I believe they have great talent,” says Naidoo. “With it comes the challenges of language, cultural barriers and integration into the work force. It’s not easy, but it’s worth the effort.”

For Wang, coming from a medical background it has always been her nature to want to help people. While she no longer heals the sick and injured for a living, assisting newcomers to Canada in finding their feet financially and taking on the role of coach and mentor means that she still spends her days helping people in need.

CHRIS BAXTER

Bala Naidoo, Regional Director of Investors Group

F O C U S O N C O M M I T T E E S : I M M I G R A N T I N T E G R AT I O N S U B C O M M I T T E E

COMMITTEE MEMBERS

2011/2012 MembershipDirectory Available

Networking Opportunites this Fall

Wholesale • RetailCommercial • Residential

Repairs • Qualified Electricianst e l : 6 0 4 - 4 3 3 - 5 5 3 3 • 6 0 4 - 4 3 3 - 5 3 7 0 .

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“An authoritative voice for the community.”

Brentwood Town Centre Celebrates 50th AnniversaryC O S T S A V I N G B E N E F I T S

The Member to Member Discount Program provides preferred rates and discounts of up to

sixty percent off numerous essential products and services that can make a significant difference to a business’s operating budget, and its bottom line.

The program currently features offers in over fifty categories including Advertising, Consulting, IT, Graphic Design, Legal Services, Telecommunications and many more.

BBOT members may also take advantage of lower advertising rates offered to them. Members receive approximately 60% off full colour ads in the Voice of Burnaby and 20% off display advertising rates in the Burnaby NOW newspaper.

View the full list of discounts at www.bbot.ca/discount-program

The hunt is on to find Burnaby’s greenest businesses. The search is being carried out by Clare Matheson, Environmental Consultant at Burnaby Board of Trade. She is on the look out for companies that have taken proactive steps to improve their environmental footprint in one or more of the following areas: energy, waste, water, travel and purchasing. Select companies will be featured as case studies in Burnaby Board of Trade’s upcoming Environmental Pledge and online information resource to be launched later in the year.

Contact Clare at clare@bbot.ca or call 604-362-1601

M E M B E R R E C O G N I T I O N

50 years ago, patrons of Brentwood Town Centre would have likely arrived via Chevrolet Impala; today shoppers commonly flock to the mall from the SkyTrain. The arrival of the adjacent SkyTrain Station in 2002 is among the many milestones that the mall recognized as it celebrated its grand 50th birthday party on August 13th.

Brentwood Town Centre is Burnaby’s third largest shopping mall with 110 shops. It opened on August 17th, 1961 as a single-level partial open air strip

centre and enclosed mall. At the time it was the largest mall in British Columbia with 48 stores. Of the mall’s original store anchors – Eaton’s, Zellers and Loblaw’s Supermarket – only Zellers still remains, while the others have been replaced by stores such as Sears and London Drugs.

In 1989, Brentwood Town Centre underwent a drastic alteration of its façade with the construction of the iconic white domed roof. The peaks of the roof, made of Teflon fabric, were intended to mimic the peaks of the North Shore Mountains in the background. As part of the major renovations that the mall underwent that year, a second level of

shops was also added. Despite the many changes that

the mall has undergone over the past five decades, Brentwood Town Centre has consistently been a popular and important part of the Burnaby community. Staying true to its family-oriented roots, the mall even offers weekly activities for babies and tots, including salsa babies and children’s story and craft time.

The Burnaby Board of Trade is proud to congratulate Brentwood Town Centre on its 50th anniversary. For more information about Brentwood Town Centre, visit brentwoodtowncentre.com.

MEGAN KAPTEIN

megan@bbot.ca

Since it opened in 1961, Brentwood Town Centre has undergone many changes including the construction of the iconic Teflon fabric domed roof

Burnaby NOW • Wednesday, September 21, 2011 • A19

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“Encouraging the triple bottom line of economic, social and environmental sustainability.”

Strategy is Key in Social Media

Member Generosity Par for the Coursefrom BBOT Golf, 1cup, the participants made their way to Riverway’s gorgeous new clubhouse where they were treated to a gourmet buffet. When all in attendance had their fill, the luxurious raffle prizes and the day’s hardware were handed out includ-ing awards for Longest Drive, Closest to the Pin, Best Team and Most Honest Team.

In a bit of a twist however, the biggest winner of the day had the largest number next to its name. With Scotiabank matching $5,000 worth of donations and Paul Gallop, Operations Manager of the Delta Burnaby Hotel and Conference Center donating his 50/50 winnings, the

tournament’s charity KidSport walked away with over $10, 000. “We were overwhelmed by the extreme generosity of all the golfers,” said Lawrence Ryan, Co-Chair of KidSport. That money will go towards removing the financial barriers that prevent underprivileged kids from participating in organized sport.

Commenting on the day, BBOT President and CEO Paul Holden stated, “We couldn’t have done it without the help of our sponsors and volunteers who deserve a ton of credit in making the day such a triumph.” With the event agreed by all to be a resounding success, antici-pation is already building for next year’s tournament.

Everyone is talking about the benefits of social media and rightfully so. Is your business using

it? More importantly, is your business using it to its full potential? It’s one thing to put up a profile on each of the major social networking sites. But then what? Last month, the BBOT held a three part social media seminar aimed at helping its members learn not only the fundamen-tals of these tools, but how they are best used to improve their businesses.

Social Media 1 hosted by Carly Franklin of Boost Design + Marketing introduced members to the basics and showed them how to get started on each of the major social networking sites.

With that foundation built, Social Media 2 with online strategist Adrian Liem examined best practices and explained the importance of establishing a strategy. Finally, Social Media 3 facilitated by Constant Contact’s Guy Steeves explored advanced strategies for using social networking as part of an all encompass-ing communications plan.

Throughout the three seminars, one thing became abundantly clear – social media may be an inexpensive way to market your business, but it is far from a turnkey operation. Setting up a profile and letting it sit dormant for months at a time will not help your business succeed. If you’re going to utilize social media, and you should, understand that you will need to develop a strategy and stick to it. If you take the time to build a presence and engage with your customers, these tools have the potential to take your business to a whole new level.

Major Corporate Sponsors:

Presented By:

Award Level Sponsors:

Gold Level Sponsor:

Thursday, October 6, 2011, Hilton Vancouver Metrotown, Burnaby

HALL OF FAME & NOMINEES’ LUNCHEON

Join the Burnaby Board of Trade as we induct another business into the Burnaby Business Excellence Hall of Fame and announce the finalists for the 12th annual Burnaby Business Excellence Awards.

Visit www.bbot.ca for event details.

2011CHRIS BAXTER

1. Develop a Strategy What do you want to get out of these tools and how are you going to do it?

2. Monitor ResultsHow else will you know if you’re achieving your goals?

3. Don’t Forget the ‘Social’ Social Media is a conversation, make sure you’re engaging with your customers, clients and peers.

4. Pick the Right ToolsThere are many social media sites to choose from and they each have their own unique benefits. Make sure you’re using the tools that are right for your business.

5. Stick to ItDon’t expect to see results overnight. If you put in the effort, the results will come.

Tickets are now available for the anticipated Burnaby Business Excellence Hall of Fame & Nominees’ Luncheon. Don’t miss out on this premier networking

opportunity and celebration of business excellence in Burnaby!

T O P 5 S O C I A L M E D I A T A K E A W A Y S

Burnaby FamilyLifeA place to go. A place to grow. Services for Families in a Diverse and Changing Community

www.burnabyfamilyLife.org

Burnaby Family LifeCelebrating 20 years!

“We are the economic development arm of the City.”

Internet Video is one of our most powerful communications tools today. One of those video tools is a website Welcome Video. Powerful? You bet! If done well, your website Welcome Video

can be the catalyst for your potential customers to stop the search and pick up the phone, right there and then. But we’ve also seen the opposite. One lady told me “the guy talking had so much nose hair I couldn’t hear

a word he said”. Another told me “she droned on like a robot and was totally boring”. The customer moved on.

M E M B E R S P O T L I G H T

Recent BBOT Events

HOLE SPONSOR DELTA BURNABY HOTEL & CONFERENCE CENTRE PROVIDED DELICIOUS FOOD AND BEVERAGES BY EBO RESTAURANT.

VISIT WWW.BBOT.CA/EVENTS FOR ACOMPLETE LISTING OF EVENTS

2011 BBOT Golf Tournament Upcoming Events

SAMMY J PEPPERS AND SHENGLIN FINANCIALHOSTED A MEMBERS NETWORKING EVENT ONAUGUST 22ND AT SAMMY J PEPPERS.

Member Hosted Networking Event

ADRIAN DIX, LEADER OF BC’S OFFICIAL OPPOSITIONLAID OUT HIS VISION FOR THE PROVINCE ANDANSWERED HST QUESTIONS ON JULY 21ST

Adrian Dix Luncheon

DON DEWAR Based on my experience behind the camera working with all types of everyday people, leaders and non-profes-sional talent over 30 years, I want to share with you some helpful tips on what works in “website Welcome Videos”.

First, your Welcome Video is not about you. It’s about your customers’ experience when they first visit your website as a potential customer. We know that before people will buy from you, they need to know you, like you, and trust you. So…

1. Make your Welcome Video accessible. Before I know you, I have to find you. Put your Welcome Video on the front page of your business website. 9 out of 10 web visitors will click on a web video FIRST.

2. Aim for around three minutes of finished edited video content. Use professional fill lighting and a lapel mic. Minimize visual effects when video

editing. This is business, not movie making.

3. Be natural, sincere and friendly on-camera. Get a colleague to interview you, in your natural surroundings. When you speak, your eyes and eyebrows speak volumes about your passion and conviction. Listen to your tone of voice when you speak. Is it tonally flat? Do you “sound” bored? Do you speak too fast?

4. Talk about the important things a customer first wants to hear about your business, service or leadership, briefly. Your web welcome video is no place for your encyclopedic knowledge of your industry. Practice (off camera) a few 30-second responses to potential questions about your business

Your website Welcome Video simply needs to assure your website visitor that they are in the right place, you are respectful of their time, you seem knowledgeable about what they are

looking for, and that you might be worthy of a no-risk exploratory conversation. The rest is up to your team. If you need help, consult with a professional video producer who knows how to interview for an effective website Welcome Video.

Don Dewar is principal and executive producer with VideoBOOST! Communi-cations Group, a Lower Mainland based video production company specializing in effective internet video applications for business. Visit www.videoboost.ca or call 604-836-1180 for more information.

9 out of 10 website visitors will click on your video FIRST!

Don Dewar, VideoBOOST!Communications Group

For latest member news, visitwww.bbot.ca/community

Burnaby NOW • Wednesday, September 21, 2011 • A21

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“We help businesses develop relationships in both local and international markets.”

This week I had the opportunity to sit down with our neighbor and BBOT member Ian Wish, the Manager of Sales and Marketing at Tourism Burnaby to find out how their small team of three accomplishes so much.

Tell me a little bit about Tourism Burnaby and what your mandate is?

Tourism Burnaby is a non-profit Destination Marketing Organization. We exist solely to drive visitation and hotel stays to Burnaby, which in turn drives economic activity to all stakeholders who may benefit from a tourist’s stay.

Being next to a large city like Vancouver what are the kinds of things that you focus your marketing efforts on?

First of all, we don’t try to go head to head with Vancouver when it comes to destination marketing –the reality is, they got us beat there. What we do instead is focus on Burnaby’s assets and include our proximity to Vancouver as one of the reasons to come here.

For that reason, and since we’re such a small organization with limited resources, we focus on three core markets that we think will drive the most economic activity to Burnaby: Sport Tourism, Meetings & Conventions, and Cultural Tourism. Burnaby has great sport assets as well as wonderful hotels and some of the best meeting spaces in

Tourism...Burnaby?Metro Vancouver. Also because of the size of some of our hotels we’re able to focus on a smaller group size (than say Tourism Vancouver) by offering a level of service they’re not used to, which gives us a bit of a strategic advantage. Burnaby also has a number of cultural attractions that we work hard to promote, like the Burnaby Blues and Roots Festival, the Burnaby Village Museum and more.

Do you have a current campaign you’re working on and can you tell me about it.

This summer we launched one of our first major consumer marketing campaigns aimed at the BC resident outside of the lower mainland. The Campiagn runs until the end of Septem-ber. It’s called “7 Ways to Get Away” and it’s designed to bring BC residents,

specifically those from the Okanagan and Vancouver Island, to Burnaby. In a roundabout way we’re telling people, come to the Metro Vancouver area, but stay and do some of your play in Burnaby. You can still visit downtown Vancouver and Stanley Park and other

attractions, while enjoying what we have to offer as well. What we offer simply makes it more affordable with a few added perks.

The campaign is based around a contest that offers people the choice of seven different packages; whether it’s adventure they’re after, a night out, a show, shopping, a casino or a Whitecaps game. Each package is built around a theme and includes hotel stay, travel allowances and meals.

As part of the campaign, through the summer we had some street teams hitting the pavement to spread the word in Victoria and Kelowna, as well as radio spots and significant PR.

Why do you think Burnaby is a great place to visit, do business and live?

We have got a very well run city. Mayor and Council have an excellent vision for Burnaby and because of that we’re well placed for the future. They understand and value the economic benefits tourism brings to a city and are very supportive of our initiatives. Mayor and council have also created an excellent platform to allow small and large business to thrive in Burnaby. Because of this focus on business and play, Burnaby has become a wonderful city in which to live and do business.

TESSA VANDERKOP

tessa@bbot.ca

Upcoming Burnaby activitiesNikkei Fall Fair - October 1, 11am – 5pmNational Nikkei Museum & Heritage CentreNikkei Centre will be transformed into a Japanese farmers’ and Japanese day market, with festive food, vendors and entertainment. FREE parking & admission.

Culture Days - September 30, October 1 & 2Throughout BurnabyEnjoy free, hands-on, interactive cultural and artistic activities.

Arts Club on Tour - Buddy: The Buddy Holly Story - September 29 & 30, 8pm Shadbolt Centre for the ArtsThe Buddy Holly Story highlights the talent and passion that live on in his music and continues to thrill audiences long after they dance out of the theatre!

Nikkei Kimono Show - September 30, 7pmNational Nikkei Museum & Heritage CentreEnjoy the rare opportunity to appreciate Japanese kimono and traditional arts with those who keep the tradition alive.

Dueling Pianos - September 29th, 8:00 pm, - 11:00 pmScala Loung (Inside the Grand Villa Casino)Performers deliver high energy, sing-a-long and comedic entertainment.

For more information on these events, visit www.tourismburnaby.com

“We have got a very well run

city. Mayor and Council have an

excellent vision for Burnaby and

because of that we’re well placed

for the future.” Ian Wish,

Manager of Sales and Marketing, Tourism Burnaby

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Join the BBOT Call 604-412-0100 or email admin@bbot.ca

For advertising inquiries, contact Veronica Wong at 604.444.3026

or email vwong@burnabynow.com

Advertise in this publicationCONNECT WITH THE BUSINESS READERSHIP

Annual Board Partner

Corporate Sponsor

BBOT STAFF PROFILE: Tessa Vanderkop

Title: Marketing Manager

What makes your job enjoyable? The people I work with are great. They’re fun, competent and professional and they make it easy for me to come to work.

What is an accomplishment that you are quite proud of? I learned to speed skate well past the age when it’s considered sensible and I’m only now just getting close to beating my 80 year old skating partner.

What are you currently reading? Reading is one of my very favourite activities. The book I’m reading right now is called Dispatches by Michael Herr, top faves are Let the Great World Spin by Colum McCann, Elegance of the Hedgehog by Muriel Barbery and Brief Interviews with Hideous Men by David Foster Wallace.

WELCOME NEW MEMBERS!M.A.T Accounting & Taxation (Accoutants and Bookeepers): (778) 870-5599WT Consultation Agency (Consultation): (604) 618-2755Artisan Wine Shop (Wine,Beer & Supplies): (604) 264-4009www.artisanwineshop.caLois Lane Bowling (Entertainment): (604) 540-8182www.loislanesbowling.infoBC Wine School (Advertising, Marketing & Public Relations): (604) 684-6000www.bcwineschool.comLocal Trifecta Internet Marketing (Marketing): (604) 909-3750 www.localtrifecta.com Next Homes Ltd (Building Contractors,Suppliers & Shelters): (604) 825-2700Bill and Walter’s Garage Ltd (Automotive Services): (604) 298-3031www.bw-garage.comW. Masri Notary Corp (Legal Services): (604) 419-4599AAA Auto Collision (Autobody & Paint): (604) 299-1054Zentra (Computer Services & Equipment): (604) 630-2867www.zentra.comMetro Vancouver Home Improvements Ltd (Home Renovations - Contractors):(604) 949-1900 www.metrovanhome.caAssociated Safety Inc (Fire Safety Services & Equipment): (604) 320-3303Advanced Laser Hair Removal (Beauty Services): (604) 771-5788www.advancedlaserhairremoval.caSubway, Willingdon (Restaurants, Pubs & Cafes): (604) 299-7838www.subway.comOrganizational Solutions Inc (Business Services): 1-866-674-7656www.orgsoln.comConie’s African Market (Food & Confectioners): (604) 525-5465www.africanmarket.caCommunity Savings Credit Union (Financial Institution): (604) 654-2000www.comsavings.comAshton College (Education): (604) 899-0803 ext 123www.ashtoncollege.com

Burnaby NOW • Wednesday, September 21, 2011 • A23

CELEBRATING THE BEST OF BURNABY BUSINESS

Major Corporate Sponsors:

Award Level Sponsors:

Gold Level Sponsor:

Burnaby Business Hall of Fame LuncheonOctober 6, Hilton Vancouver MetrotownJoin us as Mayor Derek Corrigan inducts the Carter Automotive Family into the Burnaby Business Hall of Fame.

Burnaby Business Excellence AwardsNovember 2, Hilton Vancouver MetrotownCelebrate the top Burnaby businesses and organizations of the year at this premier gala event!

P R E S E N T E D B Y

TICKETS ON SALE NOW! visit www.bbot.ca for more info