september 23, 2010 chris turnbull, m.s., cbcp sr. business continuity officer corporate security...
TRANSCRIPT
September 23, 2010
Leadership in Crisis
Chris Turnbull, M.S., CBCPSr. Business Continuity OfficerCorporate Security & Business Continuity (GSDSO)
Samantha Steenkamp-Farrell, PgDTraining OfficerCorporate Security & Business Continuity (GSDSO)
Who are we?
Effective Risk Management enables your unit to implement its work program.
By the end of this session, you will:Understand the key tenants of leadership in
crisisUnderstand the Risk Management Process
used to assess different kinds of riskPractice risk management methods and crisis
leadership techniques through a table-top case study.
Why are we here?
Leadership in Crisis
1) Establish Structure
2) Manage Relationships
3) Balance Risk
4) Make Decisions
Four Expectations of Leader
Leadership in Crisis
1) Establish Structure
Four Expectations of Leader
IncidentCommand
Operations LogisticsPlanning & Intelligence
Finance
•Facilities•Security• IT•Telecom
• IBRD Work Program
• IFC Investment Operations
•Communication
•HR•Travel•Health•Care & Feeding•Message Center
•Budget•Payroll• Insurance•Procurement
Communications
Establish Structure:Emergency Management Team
Success FactorsEmergency Management Team (EMT)
members know and work with each otherEMT members understand their roles and
responsibilitiesEMT members are free to challenge decisionsEMT members represent the interests of
various stakeholders
Leadership in Crisis
1) Establish Structure
2) Manage Relationships
9
Four Expectations of Leader
•Transparency•Commitment•Empathy/Caring•Expertise
Manage Relationships4 Factors of Trust
15%
20%
50%
15%
4 Factors of TrustTransparency Commitmment Empathy/Caring Expertise
Northwestern University, Kellogg School of Management
Leadership in Crisis
1) Establish Structure
2) Manage Relationships
3) Balance Risk
Four Expectations of Leader
Balance RiskDecisions are highly consequential
affect core values and interestsprice is high
Decisions are likely to contain genuine dilemmas that can be resolved only through trade-off choices, where all options entail net losses
Major uncertainties about issues and possible impact of options
Must be made relatively quickly
Leadership in Crisis
1) Establish Structure
2) Manage Relationships
3) Balance Risk
4) Make Decisions
Four Expectations of Leader
Make Decisions
Look before you leapor
He who hesitates is lost
Make DecisionsRPG hits your office: Stay in or
evacuate?Your vehicle is headed toward a
demonstration on the WBG: Avoid them or engage them?
Earthquake hits the capital, you are in a skyscraper: Stay in or evacuate?
Rumor of militia advancing on the capital: Shelter in capital or relocate?
Kabul, Afghanistan
November 27, 2007
DefinitionThreat
Those things that may harm us.
RiskThe probability of being harmed by a threat.
Risk ManagementThe Process
Analyze Risk
Assess Vulnerabilities
Identify Threats
Assess Work Program
Risk ManagementThe Process, cont.
Review and Update
Decide on Plan
Determine Options• Accept• Control• Avoid• Transfer
Initial Phone Call
Risk Management: What Next?
LearningThe reason you are
hereOne of the most
under developed aspects of crisis leadership