M A G A Z I N ES E P T E M B E R E D I T I O N

C & I E X P O | N E W P O S | 4 F R E E T E A R O U T P O S T E R S !

R O B O T I C SRobotic technology is offering back-end and

front-end operational advantages in retail.

Read more on page 6

e d i t i o n t w e n t y n i n es e p t e m b e r - n o v e m b e r 2 0 1 6

Touchcorp Limited ABN 51 091 258 650Level 16, 380 La Trobe Street, Melbourne, VIC 3000

2................................................................... Editor’s Note

6...........................................................Robotics in Retail

12...............................................................C&I Expo 2016

13...........................................................Product Releases

15........................................................................New POS

20...............................................Stock Order Information

30................................................................Touch Notices

Designer / Alexander McMillan Writer / Karla Dondio Marketing Executive / Claire Moorcroft Printer / Ellikon

P: 1800 286 824F: +61 3 8640 0465 E: customer.service@touchcorp.com W: www.touchcorp.com

M A G A Z I N E

“Robots have found their way into retail stores”pp. 6

I N C L U D E S

5GB ANYTIME +1GB EVERY WEEKEND

PLUS UNLIMITED CALLS & TEXT TO 10 COUNTIRES†

UP TO 28 DAYS EXPIRY.* ALL FOR USE WITHIN AUSTRALIA¥

THINGS YOU NEED TO KNOW: *Recharge inclusions expire on next recharge or recharge expiry date, whichever is earlier. ¥UNLTD+ recharges: Calls and Text inclusions: excludes calls and text to international numbers, satellite and premium numbers (eg. 19xx numbers), operator assisted calls (most 12xx numbers), diverted calls, content charges and all use overseas. †International calls on $40 & $50 recharges: for use within Australia to standard numbers in Canada, China, Hong Kong, India, Malaysia, New Zealand, Singapore, South Korea, UK and USA. Excludes satellite, premium numbers and video calls. §Weekend Data: active UNLTD+ recharge required. For use 9:00pm Friday – 11:59pm Sunday (AEST). UNLTD+™ data will be used if you consume all your Weekend Data. **$15 Bolt-On™: Credit

consumed at PAYG rates after UNLTD+ inclusions exhausted. For personal use only and the Telstra FairPlay™ Policy applies.

4G IS AVAILABLE IN ALL CAPITAL CBDS AND ASSOCIATED AIRPORTS, MOST SURROUNDING SUBURBAN AREAS AND IN OVER 600 REGIONAL AREAS. 4G SERVICES REQUIRE A 4G COMPATIBLE HANDSET

SWITCH TODAY!

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Touch 297x210mm $40.pdf 1 29/09/2016 3:37 PM

M A G A Z I N E

Welcome to Edition 29 of

Welcome to Edition 29 of Touch Magazine. It’s hard to believe the year is almost over, and the silly season is rapidly closing

in. We’ve got a jam-packed edition for you to review and some useful selling tools for your store.

In this issue, we explore Robotics in Retail, a technology that is changing the retail environment. Our resident writer Karla gives

you a run down on everything you need to know about this trend!

This issue also includes some exciting new POS covering telco,

gifting, gaming and tolling, so you can refresh your store’s display. It’s crucial that you have POS prominently displayed

in your store to capitalise on the additional foot traffic over the festive season, and increase your e-services product sales.

We introduce our new ‘Meet the Team’ feature, where each

Edition we interview a member of the Touch team, so you can get to know a little about them, and what they do.

We hope you enjoy the reading!

Magazine.

THINGS YOU NEED TO KNOW. Telstra mobiles will only work with a Telstra SIM card. An unlocking fee may apply to use handsets with a non-Telstra SIM card. Limit 1 per customer and no trade sales. $10 Credit: Can be used on calls/texts to standard Australian numbers and calls/diversions to MessageBank®. Includes 50MB data. Excess data charged at $2/MB. Excludes calls/text to premium numbers (e.g 19xx numbers), international numbers, calls to most 12xx numbers and use while overseas. The Android Robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. Telstra Pre-Paid Plus: Your Call Credit, Text, International Calls and Plus Credit expires after 28 days. Your data expires after 28 days unless you recharge again before expiry. Any unused data will then roll over and expire at the end of the next 28 day period. Call Credit excludes usage such as calls/text to satellite numbers and premium numbers (e.g. 19xx numbers), operator assisted calls (e.g. most 12xx numbers), diverted calls, content charges and all use while overseas. ™ and ® are trade marks and registered trade marks of Telstra Corporation Ltd, ABN 33 051 775 556.

Travelex: 1300 881 525 I Prepaid Partners: 1300 773 777 I C-Direct: 1300 785 506 I iGear: 0423 491 096

Contact your Telstra distributor to order stock and free pos.

TELSTRA ™ $30 $50

DATA 3GB 6GB 8GBTo use anytime

Bonus Night Data to use8pm – 8am AEDT

Night Data ends 27 March 2017

1.5GB1.5GB NIGHT

3GB3GB NIGHT

4GB4GB NIGHT

ROLL OVER UNUSED DATA, TO USE WITHIN YOUR NEXT RECHARGE

CALLSTo standard Australia

numbers Includes MessageBank® retrieval

$700 Call CreditPlus unlimited standard calls to Telstra mobiles

Unlimited Unlimited

TEXTMessages to standard

Australian mobiles

Unlimited Unlimited Unlimited

INTERNATIONAL CALLS FROM

AUSTRALIATo standard

international numbers

From Plus CreditCharged at standard rates

UNLIMITED CALLS TO SELECTED DESTINATIONS Includes China, India, UK, New Zealand, Hong Kong, Malaysia, Singapore, South Korea, USA, Canada

PLUS CREDITFor international

calls and text, roaming, and premium SMS

$5 CREDIT $10 CREDIT $15 CREDIT

All for use in Australia within 28 days

OUR PICK

$40

Fully recharged.Make sure you’re ready for action with heaps of data and call inclusions on Telstra Pre-Paid Plus.™

THINGS YOU NEED TO KNOW. Telstra Pre-Paid Plus: Your Call Credit, Text, International Calls and Plus Credit expires after 28 days. Your data expires after 28 days unless you recharge again before expiry. Any unused data will then roll over and expire at the end of the next 28 day period. Call Credit excludes usage such as calls/text to satellite numbers and premium numbers (e.g. 19xx numbers), operator assisted calls (e.g. most 12xx numbers), diverted calls, content charges and all use while overseas. ™ and ® are trade marks and registered trade marks of Telstra Corporation Ltd,

69 TELSTRA 4GX SMART• 4” WVGA screen• 5MP main camera + 2MP selfie camera• Powered by a 1GHz Quad-Core processor for easy multitasking

99 TELSTRA 4GX PLUS• Large 5” display for easy viewing• 5MP Auto Focus main camera + 2MP selfie camera• Powered by a 1.1GHz Quad-Core processor for smooth multitasking

149 SAMSUNG GALAXY J1 MINI• 4” screen with compact design • Launch 2MP front and 5MP back cameras instantly• Ultra Power Saving Mode to extend your battery life

The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia you’ll automatically switch to our fastest available 4G or 3G. Check coverage at telstra.com/coverage

TELSTRA PRE-PAID 4GX WI-FI• Connect up to 10 Wi-Fi enabled devices simultaneously• Battery life up to 10 hours

2GB30 day expiry to use in Australia

49 59 TELSTRA PRE-PAID 4GX WI-FI + CAR KIT • Easily turn your car or home into a Wi-Fi hotspot while on the go. • Connect up to 10 Wi-Fi compatible devices simultaneously

2GB30 day expiry to use in Australia

THINGS YOU NEED TO KNOW. Network unlocking fee applies. Limit 1 per customer and no trade sales. Once you’ve used all your data, you can continue to use your recharge credit at the PAYG rate of $2/MB (Charged per KB) in Australia. Recharge credit can used on texts to standard Australian numbers, content charges and use while overseas charged at $3/MB (charged per KB or part therof). Some usage is excluded, such as calls. Unused recharge credit and data expires unless you recharge again before expiry. The spectrum device and ™ and ® are trade marks and registered trade marks of Telstra Corporation Ltd, ABN 33 051 775 556.

R O B O T I C S

BY KARLA DONDIO

Robots have long been part of the science fiction narrative in literature and cinema. Who can forget

the goofy but affable R2-D2 and C-3PO in Star Wars, or the menacing robots in the Terminator franchise?

What we’ve lacked in aptitude, we’ve made up for in imagination. Over the last few decades, however,

robotic technology has gained some serious momentum in industry. Retail is one sector taking

advantage of its progress.

9

robotics

Robotic technology is already offering back-end and front-end operational advantages in retail. In 2014, Amazon deployed 15,000 robots throughout ten of its fulfillment centres in the US. While Amazon’s Kiva robots are not humanoid – think sleek orange tubs on wheels – they’re proving highly effective. When an order for goods is logged in the system, a Kiva bot automatically locates the stock, picks up the single shelving unit from underneath and delivers it to the packer (a human worker). This means the packer can then focus solely on shipping the goods. The system also intuitively tracks popular items, so the robots make sure these goods are always stored closer to the packing stations. Due to the robot’s small size, Amazon can now store 50% more goods and has accomplished faster delivery times. Nearing the end of 2015, the number of robots in operation at Amazon was estimated at 30,000.

Quiet Logistics, a fulfillment provider for fashion juggernaut Zara, registered the help of Locus Robotics to expedite its packing and distribution process. Unlike the squat Kiva robot, the Locus stands at around five foot and is lithe through the body. A touchscreen extends out from its apex while the tray below is used to carry goods. When an online order is processed, a robot navigates itself to the goods where an employee loads it with stock, which

it then transports to a packing station. The robot’s vision technology enables it to move seamlessly around objects to avoid collisions. It’s been estimated the Locus robots will increase productivity for Quiet Logistics by 800%.

Not content to be in the background, robots have found their way into retail stores. Last year, Best Buy installed a robot in one of its a Manhattan stores to test a new customer service tool. “Chloe” is a robotic arm that can be seen working behind a glass barrier assisting customers with purchasing music, movies, games and electronic paraphernalia. Customers can use one of nine touchscreens to select the product they want and Chloe will deliver it to them within thirty seconds. While streaming services might eventually render much of the stock redundant, it’s still an innovative move by Best Buy.

Lowe’s Orchard Supply Hardware in the US demonstrates the kind of ingenuity driving retail operations today. Kyle Nel, the Executive Director at Lowe’s Innovation Labs, commissioned a group of science fiction writers to create a futuristic world of retail. One idea that surfaced during the exercise was OSHbot, which Lowe was so taken by that, within eight months, it was built and onsite in the business’s San Jose store.

8

The term ‘robot’ first cropped up in 1921 when Czech writer, Karel Čapek, used it in his play ‘R.U.R’ - Rossum’s Universal Robots. The term derives from the Czech word ‘robota’ which translates to ‘compulsory labour’. The genesis of robots is said to date back much further to 3000BC when Egyptian water clocks featured mechanical figurines that struck bells on the hour. Other inventions such as the mechanical bird created by Archytas of Tarentum in 350BC also hinted at robotic capabilities.

Today, the more apt definition of a robot is a computerised device that can be automated to accomplish human tasks. One of the first examples can be seen in 1961, when a robotic arm called Unimate was deployed at a General Motors plant in New Jersey. Unimate lifted heavy die castings which it then welded to vehicle frames. Such tasks had always carried an element of danger for workers, so the technology was a triumph and many factories around the world followed suit. Nonetheless, pioneers of modern robotics have always anticipated grander things.

In 1959, Marvin Minsky and John McCarthy founded the MIT Artificial Intelligence

Laboratory in Massachusetts with a plan to create machines that mimicked human qualities. Their vision was more aligned with the creations seen in science fiction movies: robots that could move freely and make autonomous decisions. This laid the foundation for some significant advances in robotics in the ensuing decades.

In 2000 Honda Motors introduced ASIMO, a humanoid robot that looks a lot like a child rollicking about in a space suit. Standing at just over four foot, ASIMO can talk, walk, run, shake hands and serve tea, among other capabilities. Currently, the robot is merely a research tool but if the 2016 Deloitte and MHI survey is anything to go by robotics is one of the fastest growing technologies today.

“Fastest Growing Technologies: This year, 51 percent of survey respondents said that robotics and automation have the potential to either create competitive advantage or be a disruptive force in their industry, and 77 percent said they will have some impact. Adoption is currently 35 percent. It is expected to rise to 74 percent over the next 6-10 years.”

robotics

“ This year, 51 percent of survey respondents said that robotics and automation have the potential to

either create competitive advantage or be a disruptive force in their industry,

and 77 percent said they will have some impact. ”

11

Of course, with any technological advancement there’s always the question of whether the impact is strictly positive. Some experts are already decrying that robots will ultimately replace a large percentage of human labour, a similar concern that was raised during the industrial revolution in regards to automation. And while we know how the latter turned out, the rest is conjecture. Still, it’s a topic that warrants our attention to ensure that we create infrastructure to support new roles. It’s worth noting, though, that innovation often does this organically. Meanwhile, businesses that are using robot labour are at pains to highlight that the technology has been deployed to work alongside human workers, not to replace them.

Other fears that have surfaced are that by installing robots in service industries we risk losing the human touch. For exactly this reason, Hanson Robots has created Sophia, an astonishingly life-like humanoid that can talk and has an array of different facial expressions. David Hanson, the creator, hopes

that robots like Sophia can be used in fields of medicine, education and therapy in the future to inspire greater engagement with the technology. Whether this is quite the remedy people were looking for, Sophia is undoubtedly an impressive (some have called her creepy) prototype for humanoids in the future.

Meanwhile, robotics technology isn’t slowing down any time soon. Domino’s Australia is now trialing a self-drive pizza delivery robot that is expected to be on the roads in the next few years. The prototype is currently being tested over the next six months. The unit has both hot and cold storage compartments for storing takeaway goods while it navigates to its designated address. The goods can only be accessed by a unique mobile phone code so you can rest assured no one else can help themselves to your dinner. It also has inbuilt cameras to monitor vandalism and theft which could pose as a potential threat. Make sure you look out for a pizza delivery droid coming to your neighbourhood soon.

robotics

10

If a stand-alone EFTPOS kiosk had a good-looking cousin that might very well be OSHbot. While that’s not saying much, OSHbot’s best features are by far its capabilities. OSHbot is quintessentially polite, greeting customers to the store before asking what it can assist them with. Customers have the option of telling OSHbot what item they’re looking for or they can place the item in OSHbot’s view finder for recognition. Once the item has been identified, OSHbot will show the customer where the goods are either on an in-store map or by navigating the way. OSHbot is also fluent in English, Spanish and a number of Asian languages and, with inbuilt collision control, floats seamlessly around the store. At night, it itemises stock for inventory control.

Wanting to capitalise on the technology, Target trialed a robot nicknamed “Tally” earlier this year. Tally was being tested to see how accurately it could monitor inventory in the

chain store. Target reportedly also has its eye on customer service robots in a concept store somewhere down the track. While no trial data has been made public yet, it’s likely just a matter of time before we see robots taking over inventory duties.

Throwing something altogether unique in the mix, Hointer in Seattle wants to revolutionise the way men shop using robotics. Founded by former Amazon executive, Nadia Shouraboura, the idea was inspired by the notion that men don’t enjoy shopping. It works likes this: customers download Hointer’s mobile app, scan the QR code on the item they’re interested in and then log the size on the app. The app then designates a changing room where the item is already waiting for the customer having been delivered via a shoot using robotics. So far, the store has offered a seamless shopping experience while decreasing its labour costs and front-end storage room.

robotics

“ Robotics is one of the fastest growing technologies today ”

Description Denomination Barcode

Telstra Pre-Paid Mobile $90 Recharge $90.00 9316423037488

Telstra Pre-Paid Mobile $150 Recharge $150.00 9316423005890

$30 Boost Recharge Voucher $30.00 9316423037471

$15 Boost Bolt-On $15.00 9316423017350

Boltgogo $5 $5.00 9332104027203

Boltgogo $10 $10.00 9332104027210

Boltgogo $20 $20.00 9332104027227

Boltgogo $30 $30.00 9332104027234

Boltgogo $50 $50.00 9332104027241

Description Denomination Barcode

$25 Boost Recharge Voucher $25.00 9316423017367

Description Denomination Barcode

CityLink Car 24-Hour Pass $17.06 9332104000633

CityLink LCV 24-Hour Pass $27.31 9332104000640

CityLink HCV 24-Hour Pass $32.43 9332104000657

CityLink Motorcycle 24-Hour Pass $8.51 9332104021874

CityLink Car Tulla Pass $6.08 9332104000695

CityLink LCV Tulla Pass $9.72 9332104000701

CityLink Motorcycle Tulla Pass $3.01 9332104021881

CityLink Car Weekend Pass $17.06 9332104000718

CityLink LCV Weekend Pass $27.31 9332104000725

CityLink Motorcycle Weekend Pass $8.51 9332104021898

Product Removals The following product is unavailable from 25th October 2016

Price Change CityLink trip pass pricing is as follows for the fourth quarter of 2016

New Product Releases The following products will be available from 25th October 2016

PRODUCT RELEASES

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Retailer Conferences

Touch was thrilled to be a part of the Convenience & Impulse Retailing (C&I) Expo in August 2016. The

C&I Expo is designed to bring together retailers and suppliers, helping them learn more about industry best practices, to explore new opportunities, and strengthen

existing relationships. The event was a great success, and was attended by major convenience store chains,

convenience store operators, newsagents and corner stores.

Following the Expo, guests were treated to a gala dinner for the AACS Awards where leaders in various business categories were recognised. Touchcorp congratulates all the

winners - we look forward to seeing you there next year!

In this edition of the magazine you’ll find some exciting

new POS to tear out and display in your store. This POS

has been designed to support the sales of telco, gifting,

gaming and tolling products in your store.

Please replace your existing POS with this fresh, new POS.

Displaying the included POS prominently in your store will

help increase your e-Services product sales.

Creating an in-store destination is key to increasing your

sales. Check out our range over the following pages!

If you need a merchandise solution, then head to our

website www.touchcorp.com to order a stand today!

NEWPOINT OF SALE

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Description Order Quantity Order Cost (ex GST)

Order Cost (inc GST)

RRP Product Includes

Product Image

Telstra $2 SIM Starter Kit - Trio SIM 10 $0.00 $0.00 $2.00SIM card - no credit

Telstra $2 SIM Starter Kit - Trio SIM - Data 10 $0.00 $0.00 $2.00SIM card - no credit

Telstra $30 SIM Starter Kit - Trio SIM 7 $133.64 $147.00 $30.00SIM card - $30 credit

Boost $2 SIM Starter Kit - Multi-fit SIM 10 $0.00 $0.00 $2.00

SIM card - no credit

Boost $2 SIM Starter Kit - Nano SIM 10 $0.00 $0.00 $2.00SIM card - no credit

Boost $20 SIM Starter Kit - Trio SIM 7 $98.00 $127.30 $20.00SIM card - $20 credit

You can order Telstra and Boost SIM stock direct from your terminal with your order being delivered direct to your store!

Out of SIMs and need more ASAP? No worries, within a few clicks you’ll be able to order Telstra and Boost SIMs.

The below product packs are available:

You’ll find Telstra and Boost under the ‘Stock Ordering’ menu. Go to: Telco > Stock Ordering > Telstra

HOW TO PLACE AN ORDER:STEPS DISPLAYED ON SCREEN

Select STOCK ORDERING

Select TELCO

Select PREPAID SIMS

Select PRODUCT ENQUIRY

1. TELCO

1. PREPAID MOBILE2. CALLING CARDS3. INTERNET4. STOCK ORDERING

1. PREPAID SIMS

1. PRODUCT ENQUIRY

TOUCH

TELCO

STOCK ORDER

STOCK ORDER

Select the brand you want 1. OPTUS 2. LYCAMOBILE3. LEBARA

PREPAID MOBILE

A voucher will print with the product details of the pack you have ordered. Follow the onscreen prompts to complete your order. You will be prompted to confirm payment. Simply press "Cash" but note that you do not need to place cash in your register as we will debit your account.

stock order system information

STOCK ORDER SYSTEM

20 21

Description APN Order Cost Margin

Lycamobile Micro Duo $2 Sim 25 x Retail SIM pack

5060172541607 $0.00 100%

Lycamobile Trio SIM Pack Retailer - $225 x Retail SIM Pack

5060172541904 $0.00 100%PrepaidSIM card

micro standard

$2$0 credit on this SIMRegister online and receive up to

$5 FREE Credit$2.50 FREE Credit after your 1st recharge$2.50 FREE Credit after your 2nd recharge

Visit www.lycamobile.com.au

RRP

LM_Australia_NEW_Large_SIMPACK_Front.indd 1 21-08-2014 15:26:30

PrepaidSIM card

nanomicro standard

$2$0 credit on this SIMRegister online and receive up to

$5 FREE Credit$2.50 FREE Credit after your 1st recharge$2.50 FREE Credit after your 2nd recharge

Visit www.lycamobile.com.au

RRP

LM_Australia_NEW_Large_SIMPACK_Front.indd 4 20-10-2014 15:37:04

Online Prepaid pays off.

www.paysafecard.com

Online payments for everyone

Win new regular customers and generate additional revenues as an official sales outlet of paysafecard – the world’s leading provider of online prepaid solutions.

stock order system information

22

HOW TO INCREASE YOUR RECHARGE MARGIN Increase margin: 4% > 8%

Merchants need to:Purchase 10 or above prepaid activation products such assuch a Telstra $30 Starter Kit, Boost $40 Starter Kit, handsets or broadband products per quarter. The quantity can be made up of products from a single brand or a combination of Telstra or Boost products.

Sales of $2 Starter Kits are NOT included in this margin offer. Call your Distributor for moreinformation.

Margins may be 4%, 6% or 8%, based on your average monthly shipment target OR activation target reached over the 6 month review period.

Your margin rate will be 3% if you do not reach the minimum average monthly target of one “shipment” or one “activation” in the review period.

Contact Optus Prepaid Services for more details.

$2 SIM shipments are not included in the purchase target.

N/A N/A N/A N/A

STANDARD SIM STARTER KIT DESCRIPTIONSTelstra $2 Multi Starter Kit - Standard and MicroTelstra $2 Nano Starter kit Merchant Margin: 100%

Telstra $30 Starter Kit

Telstra $30 Multi Starter Kit - Standard and MicroTelstra $30 iPad Starter Kit Telstra $30 Nano Starter kit

Boost $2 Multi Starter Kit - Standard and MicroBoost $2 Nano Starter kit Merchant Margin: 100%

Boost $40 Multi Starter Kit - Standard and MicroBoost $40 Nano Starter kit

Prepaid mobile handsets

Optus $2 SIM Pack

Optus $10 SIM Pack

Optus $30 SIM Pack

Lycamobile Micro Duo $2 SIMMerchant Margin: 100%

Lycamobile Nano $2 SIMMerchant Margin: 100%

Lebara $2 SIM Starter KitMerchant Margin: 100%

Lebara $10 SIM Starter Kit

amaysim $2 SIM PackMerchant Margin: 100%

Hello Mobile $2 SIM Pack*Merchant Margin: 100%

Hello Mobile $10, $30 Starter Kit Merchant Margin: 10%

*Max. quantity of 1st order is 30 pieces.

HOW TO ORDER SIM STOCKOrder via the distributor information below. Please contact Optus Prepaid Services via the details below.

Select retailers can also order a range of SIMs and handsets via the SOS.

Order via the distributor information below.

DISTRIBUTOR INFORMATIONTRAVELEX: 1300 881 525

PRE-PAID PARTNERS: 1300 773 777

C DIRECT: 1300 785 506

IGEAR: 0423 491 096

ACCREDITED: 0397 038 500 (Vic only)

JB METRO: 1800 172 440 (NSW only)

THE DISTRIBUTORS: (08) 9351 9800 Perth (WA Only)

Optus Prepaid Services on 1300 30 79 79

www.prepaidservices.com.au

Lebara Mobile: 1300 126 122 amaysim Retail Support: 1300 922 312Pendulum Logistics: email retail@amaysim.com.au

Tel.Pacific Retailer Support: 1300 855 020

24

RECHARGE MARGIN & SIM STARTER KIT INFORMATION

Order via your Touch enabled device:1. Enter your USER ID if required and press ENTER / OK.2. Select TELCO and then STOCK ORDERING.

The table below covers how margins work across telco products; it also includes information on how to increase these margins.

25

3. Select PREPAID SIMS and then select the brand you wish to order. 4. Select PACK ENQUIRY. A voucher will print out displaying available SIM packs. 5. Select the SIM pack you wish to order and follow prompts to confirm.

30 31

Please refer to the navigation flow below for a comprehensive guide on how to locate the full suite of VAS on your EFTPOS device*.

THE VAS EFTPOS NAVIGATION FLOW

26 27

TUCO008_TouchMagazine_CityLinkad_outlines_Dis01_nh.indd 1 4/11/2015 12:35 pm

TELCO (PIN based products e.g. mobile phone recharge)

Retailers who have an Integrated POS system. Please contact the Touch Customer Service team to arrange a manual refund. The details for our Customer Service team can be found on the following page.

Digicel products cannot be refunded on your POS. Please contact the Touch Customer Service team who will arrange a manual refund.

Retailers using Touch via a bank terminal (CBA, ANZ, St. George or Suncorp) or a Touch terminal.The following products can be refunded directly on your terminal: Telstra, Boost, Optus, Amaysim, Lebara, Lycamobile, Virgin Mobile and Aggregato.

Please access the Touch menu then select ‘Admin’ followed by ‘Refunds’ and follow the prompts.

Digicel products cannot be refunded on your device. Please contact the Touch Customer Service team who will arrange a manual refund.

GIFT/GAMING – PHYSICAL CARDS

The following applies to all merchants, regardless of how they connect with Touch

PAYSAFE CARD

Paysafe card has a no refund policy. A refund should only offered if you are sure the customer hasn’t used the card. All refund requests are sent to Paysafe to verify if the voucher has been used. If a voucher has been used, no refund will be offered by Paysafe or Touch.

TOLLING PRODUCTS

The following applies to the below toll roads:VIC: CityLink (Transurban) and EastLink (Connect East)NSW: Roam and Roam ExpressQLD: go via

Please contact the Touch Customer Service team on the same day to arrange a refund or reversal.

NEWS LIMITED OR WA NEWS

Please contact the Touch Customer Service team on the same day to arrange a refund.

touch notices

NOTICES

ANY physical gift card that needs to be swiped, scanned or the number manually entered cannot be refunded (unless faulty). In the instance of a faulty card, please contact the Touch Customer Service team.

GIFT/GAMING – GIFT VOUCHERS (PIN ON RECEIPT PRODUCTS) Retailers who have an Integrated POS system.Pin on Receipt products can be refunded on some POS types. Please access the Touch menu then select ‘Admin’ followed by ‘Refunds’ and follow the prompts.

Retailers using Touch via a bank terminal (CBA, ANZ, St. George or Suncorp) or a Touch terminal.

Pin on Receipt products can be refunded on some POS types. Please select ‘Admin’ followed by ‘Refunds’ and follow the prompts.

REFUNDS

Below is an overview of popular products and what can/cannot be refunded across the Touch eServices product suite.

TOUCH CUSTOMER SERVICE

Our friendly Customer Service team is available to assist you, 24 hours a day, 7 days a week.

Email: customer.service@touchcorp.comPhone: 1800 286 824

When contacting the team, please be sure to have your business name, Touch Business ID, and the relevant transaction information. One of our team members will contact you within 12 hours.

30 31

REMINDERS

Please remember to check the expiry dates on your physical gift cards, and

remove and discard any old stock, and re-order new stock using the

Blackhawk and Incomm order forms available in the e-Services Portal on the

Touch website.

EastLink payments are no longer available at Australia Post outlets.

Anyone trying to make a payment at Australia Post will be directed to their

local newsagent, United Petroleum or 7-Eleven store. This message has been communicated through eDM's

to EastLink customers as well as electronic signage and billboards along EastLink. We have A1 EastLink posters

available free of charge, for display in your store. Display these to ensure your customers know they can make EastLink payments in your store! If

you would like a free A1 poster, please email marketing@touchcorp.com

Meet our

Team lisa

What is your nickname? Lisel

Tell us what you love about working at Touch. I love being part of an amazing, passionate team. No two days in my role are the same. I enjoy helping merchants and resolving issues. Touch is very innovative so there’s always something exciting happening.

Favourite movie? Ali, I think Will Smith did an amazing job portraying Muhammad Ali’s personality.

Favourite place in the world? Las Vegas. I went there thirteen years ago and didn’t spend a cent gambling nor did I party. I loved the weather, and how the city was full of life. The Grand Canyon was the most amazing place I’ve ever been!

Memory you treasure the most? Travelling around the world with my parents, countless amazing memories were made on that trip!

What do you think your team would say about you? I think they would say that I’m a people person, and really enjoy speaking to my customers and improving processes. They would also probably say that I’m always eating!

Which would be harder to give up, coffee or alcohol? Definitely coffee! I’m very lucky to live in Melbourne – there’s always great coffee nearby!

Favourite movie genre? Disney children’s movies

Greatest fear? Sharks – I get recollections of the movie Jaws.

What is your favourite product Touch supply? Myer gift cards. I always buy these for everyone’s birthday! I always find that people tend to buy things they want which makes it difficult to select a gift for them, this way, they can pick whatever they like!

Who inspires you? My mum, she is incredibly selfless and the strongest person I’ve ever met. She is my definition of super woman!

All-time favourite song? Alicia Keys – if I ain’t got you.

Lisa joined the team at Touch 6 months ago. She is responsible for managing the Touch Service Desk team of 17 staff. Lisa is a valuable member of the

Touch team; we hope you enjoy learning a little more about her!

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