Technical Presentation

RELIABILITY IMPROVEMENT MODIFICATION PROGRAM (RIMP) UPDATE

JOE AMATOMANAGER GLOBAL 5000/6000 RIMPBOMBARDIER CUSTOMER SUPPORT & SERVICES

September 2014

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PRIVATE AND CONFIDENTIAL Bombardier Inc. or its subsidiaries. All rights reserved.RIMP BY THE NUMBERS

4 years since inception10.69 FH MTBUR made available to fleet40 SmartFix Plus troubleshooting procedures releasedOver 50 reliability modifications availableOver 8000 components installedAverage of $150K in cost savings per aircraft available from vendor negotiated RIMP discounts on chargeable components. By end of 2014, close to $50/FH in DMC savings (material and labour) available per aircraft.

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PRIVATE AND CONFIDENTIAL Bombardier Inc. or its subsidiaries. All rights reserved.2ACHIEVING OUR OBJECTIVESThrough RIMP, we have installed over 8000 components & contributed to improving the Global fleet reliability to over 39FH MTBUR.

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RIMP OVERVIEWTo date, RIMP has made available 10.69 MTBUR Flight Hours to the fleetFifty-two (52) Reliability mods & 40 SmartFix Plus troubleshooting procedures have been released

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PRIVATE AND CONFIDENTIAL Bombardier Inc. or its subsidiaries. All rights reserved.4RIMP OVERVIEW FOR 2014April Wing Anti-Ice Valve (WAIV -13):In Warranty: FOC campaign started.Out of Warranty: Chargeable with RIMP discount.

May Slat-Flap Control Unit (SFCU -19):In Warranty: Upgrade FOC on attrition units ;Out of Warranty: Exchange price includes the -19 upgrade at no extra costAny proactive upgrade of serviceable unit is available at a RIMP discount.June RAT Accumulator (RAT -7):In Warranty: FOC campaign started Out of Warranty: Chargeable with RIMP discount.

and coming soon

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PRIVATE AND CONFIDENTIAL Bombardier Inc. or its subsidiaries. All rights reserved.5RIMP OVERVIEW FOR 2014#3 Brake Accumulator - Manifold Gauge (GW415-1200-3)

Accumulator End-cap installation

For customer convenience, RIMP will be scheduling customers to replace their #3 Brake Accumulator (GW415-1200-1 to -3) , RAT Accumulator (GX473-0100-5 to -7) and to upgrade their #2 Brake Accumulator End Caps (GW415-1250-1) in the same downtime.

Plus: Gear Selector Valve:Availability of the RIMP discounted price has been extended until end of December 2014.

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PRIVATE AND CONFIDENTIAL Bombardier Inc. or its subsidiaries. All rights reserved.6WHAT YOU ARE TELLING US NOWComments from 2014 AIN survey regarding Overall Aircraft Reliability for Global aircraft

Excellent reliability from the aircraft.Great job from Bombardier.

Very good, currently leading our 18 fleet types.Based on the reliability improvement and comments from our customers, RIMP has won the hearts and minds of the industry.WE ARE 99% IN 1000 FLIGHTS.

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PRIVATE AND CONFIDENTIAL Bombardier Inc. or its subsidiaries. All rights reserved.7THE RIMP PROGRAM TEAMThe Global RIMP program is controlled and managed by a dedicated schedule, advance scheduling is recommended at all timesBombardiers In-Service Implementation Team (ISIT) will work with you and schedule RIMP on your behalfTo contact the ISIT team, send an email to:

RIMP_Global@aero.bombardier.com

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PRIVATE AND CONFIDENTIAL Bombardier Inc. or its subsidiaries. All rights reserved.8THANK YOU FOR YOUR PARTICIPATION AND SUPPORT OVER THE LAST 4 YEARS!

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PRIVATE AND CONFIDENTIAL Bombardier Inc. or its subsidiaries. All rights reserved.9AppendixList of RIMP Components & SmartFix Plus Troubleshooting Procedures

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PRIVATE AND CONFIDENTIAL Bombardier Inc. or its subsidiaries. All rights reserved.RIMP COMPONENTS LIST Available to customersFree of Charge to Customers for the following components: Weather Radar Antenna (P/N 7021450-801 Mod P,S & T*);

Hydraulic Firewall Shut-Off Valve (SB: 700-29-027 / 700-1A11-29-010);

Exchange units available for Unscheduled Removals for the followingcomponents, on attrition:

Horizontal Stab MDU (P/N GT415-4002-11) Incorporation of 2 new ECNs);

Integrated Avionics Computer (IAC) (P/N 7017300-61009/62009 , Mod J,K,L,M,N & P*);

Steering Actuator (Attrition) (P/N 1287A0000-02 & 1288A0000-02**);

Generator Control Unit (P/N: GL511-3104-1) Replace affected filters;

VHF Com (VSB: 7510700-23-0052);

Radio Altimeter:P/N: 822-0615-003: (VSB: ALT-4000-34-10, 13 & 504) RIMP discount pricing to upgrade both units to -207;P/N: 822-0615-207: (VSB: ALT-4000-34-13).

* Component includes troubleshooting recommendations in SmartFix Plus** Applicable only for repairs to LVDT harness following incorporation of Messier-Dowty Service Bulletin SB700-32 032

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PRIVATE AND CONFIDENTIAL Bombardier Inc. or its subsidiaries. All rights reserved.Exchange units available for Unscheduled Removals for the followingcomponents, on attrition:Thermal Anti-Ice Valve (VSB: SBBR70030101826);FMS Data Loader (Mod F - SIL D201111000038 );MFS-PCU (VSB: 376300-27-219);EMS-CDU (VSB: PDS02CDU-24-13);Guidance Panel (VSB: 7022010-22-0001);SFCU Diode Bridge (VSB: FAS02C-27-16);HSTA (SIL: 375700-27-003SL-R0);VFG (VSB: BA05801-24-27);Converter Fan (P/N GG433-2051-11);Fan Recirculation and Check (P/N GG433-2030-11);

In Dec 2013, the following parts were made available on attrition only, via change to IPC*.#3 Brake Accumulator (P/N GW415-1200-3, SB 700-32-033).

RIMP COMPONENTS LIST Available to customers cont.* Illustrated Parts Catalogue

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PRIVATE AND CONFIDENTIAL Bombardier Inc. or its subsidiaries. All rights reserved.Chargeable new component or upgrade available at a significant discount* for customers enrolled in RIMP:

Data Acquisition Unit (P/N 10604B03M09); Design Improvement to the Center Transfer Pump** -> Phase out by 30-Sep-2014 (SB: 700-28-5001 / 700-28-6003 / 700-1A11-28-007 / 700-28-053);

Wing Anti-Ice Valve (WAIV) (P/N GG436-4001-13 (Campaigned FOC for A/C In Warranty);

Slat-Flap Control Unit (SFCU) (P/N GT415-5900, -19 upgrade FOC for attrition units);

Hydraulic RAT Accumulator (P/N GX473-0100-7. Campaigned FOC for A/C In Warranty);

Gear Selector Valve (P/N GW415-6025-3) Campaign has been extended until 31-Dec-14

RIMP COMPONENTS LIST Available to customers cont.* Discount available only during duration of RIMP campaign and subject to change without notice** Component offered at discount pricing and labour hours covered by Bombardier

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PRIVATE AND CONFIDENTIAL Bombardier Inc. or its subsidiaries. All rights reserved.13RIMP COMPONENTS LIST - CompletedOver 90% incorporation rate No longer available on RIMP

HORIZONTAL STABILIZER MDU - P/N GT415-4002-11 Mod 1FLIGHT CONTROL UNIT P/N GT415-0100-9SLAT/FLAP CONTROL UNIT P/N GT415-5900-17DOOR MOTOR, ACTUATOR & PULLEY KIT - P/N GS321-0591-9AVIONICS BATTERY - P/N GL511-2201-5APU BATTERY - P/N GL511-2301-5SWIVEL VALVE (LH) - P/N 1285A0100-03SWIVEL VALVE (RH) - P/N 1285A0300-03WINDSHIELD TEMPERATURE CONTROLLER P/N GC584-1001-4 Amdt BFLOW CONTROL VALVE - P/N GG436-2006-11BLEED PRESSURE REGULATING & SHUTOFF VALVE - P/N GG436-1055-1 Amdt AREFUEL DEFUEL CONTROL PANEL P/N GP541-1102-1 AND GP541-1102-2

Rockwell Collins CES Items (Over 90% incorporation rate No longer available on RIMP)

POWER SUPPLY EQUIPMENT (PSE) P/N 822-1879-001 Mod 5ENHANCED EXPANSION MODULE UNIT (EEMU) P/N 245-604170-105 Mod 3ACPDE P/N 10719B01E01DCPDE P/N 10718B01E01CABIN TELEPHONE UNIT (CTU) P/N 350000-10-010000 Mod S* (50% incorporated)

* Chargeable; however free for customers with aircraft within completions warranty

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PRIVATE AND CONFIDENTIAL Bombardier Inc. or its subsidiaries. All rights reserved.RIMP COMPONENTS LIST Completed (cont.)Over 90% incorporation rate No longer available on RIMP

DOOR BOTTOM STEP ACTUATOR P/N GS321-0988-3EGPWS DRIP TRAY, Protective cover Kit# 700K53-044*ASYMMETRY BRAKE FOD PREVENTION P/N 1701890BLEED MGMT CONTROLLER P/N GG546-1017-13*OPTICAL COMBINER INSTRUCTION LABEL Kit# 700K34-061APU EGT SENSOR Kit# 700K49-015A* (closed but under investigation)FIREX BOTTLE ASSEMBLY P/N GK774-0020-3Application of Sealant at the Axle Arm and WST Harness (SB: 700-32-028 / 700-1A11-32-015);Heat Exchanger Valve (SB: 700-29-022).Flight Control Unit Drip Tray (SB: 700-53-040 / 700-1A11-53-016)

* Component includes troubleshooting recommendations in SmartFix Plus

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PRIVATE AND CONFIDENTIAL Bombardier Inc. or its subsidiaries. All rights reserved.15RIMP SMARTFIX PLUSFLIGHT CONTROL UNIT SLAT/FLAP CONTROL UNITWINDSHIELD TEMPERATURE CONTROLLERFLOW CONTROL VALVEREGULATING & SHUTOFF BLEED PRESSURE VALVE BLEED MGMT CONTROLLERAPU EGT SENSORWAIVFRAME ASSY, ANTENNAUNIT, DATA LINKACPC CONTACTORCOMPUTER, FUEL MAN-QTY GAUGINGCOMPUTER, INTEGRATED AVIONICSECU, LANDING GEARBRAKE CONTROL UNITCOMPUTER, AIR DATA (MADC)ICE DETECTORAPU FADECANTENNA - ASSY WITH RX/TX RADAR (WU-880)EGPWS

GCUTRUSPDA, SECONDARY POWER DISTRIBUTION ASSYCONTACTOR ASSY, APU STARTEMS CDULOADER, FMS DATA, DL-950SATELLITE DATA UNITHYDRAULIC RAT ACCUMULATORSTALL PROTECTION COMPUTERNAV UNIT (ADF)FMQGC SmartFix and Transorb Screening Test (TM2660-004) for returned units RADIO ALTIMETERFIDEEX SCU SmartFix 35. HSTA AMM TASK 122200640812 Clarification added to the AMM for specific grease discoloration to prevent unnecessary removals.FMS DATA LOADER Forum Article on the use of the USB device to prevent damage to the port. ALTIMETRIC VALVE (RIL #GX-0084 & GX-0089) - Optional Leak Test of the Oxygen System using tracer gas.HF ANTENNA COUPLER - Remove the pressure check task from the TLMC.STEERING CONTROL UNIT(SCU) Loose Board CMM TaskTHERMOSTAT AMM task

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