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Slide 1 of 27 Servant Leadership Servant Leadership Colonel John T. Groves Jr. Madigan Army Medical Center

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Page 1: Servant Leadership - New York State Emergency … · Servant Leadership Slide 1 of 27 ... Servant Leadership . Slide 5 of 27 . Character ... • Jack Welch - Jack • Guiliani

Slide 1 of 27 Servant Leadership

Servant Leadership

Colonel John T. Groves Jr.

Madigan Army Medical Center

Page 2: Servant Leadership - New York State Emergency … · Servant Leadership Slide 1 of 27 ... Servant Leadership . Slide 5 of 27 . Character ... • Jack Welch - Jack • Guiliani

Slide 2 of 27 Servant Leadership

Objectives

• Emphasize the importance of character and values in leadership development

• Describe how vital personal growth is to becoming a good leader

• Illustrate the value of Mentorship

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Character • Family values • Organizational values • Common vision

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Character

• Humility • Feedback is a gift • Picture of Marty and

Sandoval

Page 5: Servant Leadership - New York State Emergency … · Servant Leadership Slide 1 of 27 ... Servant Leadership . Slide 5 of 27 . Character ... • Jack Welch - Jack • Guiliani

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Character

• Integrity

Page 6: Servant Leadership - New York State Emergency … · Servant Leadership Slide 1 of 27 ... Servant Leadership . Slide 5 of 27 . Character ... • Jack Welch - Jack • Guiliani

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• Culture eat strategies and processes lunch every time

• Quinte Studor

Character

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Character • Selfless service

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“Nobody cares how much you know until they know how much you care…”

CPT Dave Watkins 5th Special Forces Group

(Myiah Angelo)

Character

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Character

“The ability to laugh, especially at yourself may be one of the most valuable and overlooked talents a person can have.” Spiegleman and Berrett, Patients Come Second 2013

Page 10: Servant Leadership - New York State Emergency … · Servant Leadership Slide 1 of 27 ... Servant Leadership . Slide 5 of 27 . Character ... • Jack Welch - Jack • Guiliani

Slide 10 of 27 Servant Leadership

Character

Page 11: Servant Leadership - New York State Emergency … · Servant Leadership Slide 1 of 27 ... Servant Leadership . Slide 5 of 27 . Character ... • Jack Welch - Jack • Guiliani

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Personal Growth

• Find your voice • Picture of me lecturing? • Video of LT barking out orders

Page 12: Servant Leadership - New York State Emergency … · Servant Leadership Slide 1 of 27 ... Servant Leadership . Slide 5 of 27 . Character ... • Jack Welch - Jack • Guiliani

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“Challenge Authority at Every Opportunity”

“A true leader works as a team, but also must be willing to buck popular opinion and take an independent stand when it’s necessary, the secretary said. “Don’t kid yourself,” he told the midshipmen. “That takes courage.”

Robert Gates Secretary of Defense

Page 13: Servant Leadership - New York State Emergency … · Servant Leadership Slide 1 of 27 ... Servant Leadership . Slide 5 of 27 . Character ... • Jack Welch - Jack • Guiliani

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Judgment

Defense Secretary Robert Gates urged the nation's future Army officers to question authority, challenge conventional wisdom and work to avoid the dangerous "groupthink" that often takes root in military circles

Page 14: Servant Leadership - New York State Emergency … · Servant Leadership Slide 1 of 27 ... Servant Leadership . Slide 5 of 27 . Character ... • Jack Welch - Jack • Guiliani

Slide 14 of 27 Servant Leadership

Techniques for Tough Conversations

• TeamSteps • C-oncerned • U-ncomfortable • S-top • Triangulate when possible • It’s our responsibility and obligation

as a patient advocate

Page 15: Servant Leadership - New York State Emergency … · Servant Leadership Slide 1 of 27 ... Servant Leadership . Slide 5 of 27 . Character ... • Jack Welch - Jack • Guiliani

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“What is it that you know about your craft that I will never understand”

Charlie Rose

Personal Growth

Page 16: Servant Leadership - New York State Emergency … · Servant Leadership Slide 1 of 27 ... Servant Leadership . Slide 5 of 27 . Character ... • Jack Welch - Jack • Guiliani

Slide 16 of 27 Servant Leadership

• How Commanders shape behavior through reaction to failure is critical; mistakes of subordinates that nonetheless demonstrate responsible initiative guided by intent should be seen as building blocks in the development of mission command.

Personal Growth

Page 17: Servant Leadership - New York State Emergency … · Servant Leadership Slide 1 of 27 ... Servant Leadership . Slide 5 of 27 . Character ... • Jack Welch - Jack • Guiliani

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Personal Growth

• You are the same person you are next year as this year except for the people you meet and the books you read.

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Personal Growth

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Personal Growth

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Personal Growth • But what I have sensed is an enormous

frustration with the unexpected costs of knowing too much, of being inundated with information. We have come to confuse information with understanding.

“Blink"

Page 21: Servant Leadership - New York State Emergency … · Servant Leadership Slide 1 of 27 ... Servant Leadership . Slide 5 of 27 . Character ... • Jack Welch - Jack • Guiliani

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Personal Growth

• First Lessons from Blink: From experience, we gain a powerful gift, the ability to act instinctively, in the moment. But this is one of the lessons I tried very hard to impart in Blink. It is easy to disrupt this gift.

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Personal Growth

• Second Lesson from Blink: Understanding the true nature of instinctive decision making requires to be forgiving of those people trapped in circumstances where good judgment is imperiled.

Page 23: Servant Leadership - New York State Emergency … · Servant Leadership Slide 1 of 27 ... Servant Leadership . Slide 5 of 27 . Character ... • Jack Welch - Jack • Guiliani

Slide 23 of 27 Servant Leadership

• Gladwell…more information is not necessarily more knowldege Blink

• Outliers – 10,000 hours • Collins – Good to Great • Jack Welch - Jack • Guiliani • Adam Grant – Give and Take • Gen McChrsystal – Team of Teams

Personal Growth

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Mentorship

“Leadersip is about Relationships, Relationships, Relationships…

COL Laura Trinkle

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Mentorship

• You need it when you get in trouble not when things are going well

• Iraq crisis

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“How Commanders shape behavior through reaction to failure is critical; mistakes of subordinates that nonetheless demonstrate responsible initiative guided by intent should be seen as building blocks in the development of mission command.“

Unknown

US Army Pre- Command Course

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Conclusion

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• “Die a novice”…LTC (ret) Patsy Maloney

• Be fearless • Always come back to values • Just because you chose to be a

public servant doesn’t mean you deserve to be treated like a servant

• Knowledge is power

Conclusion

Page 29: Servant Leadership - New York State Emergency … · Servant Leadership Slide 1 of 27 ... Servant Leadership . Slide 5 of 27 . Character ... • Jack Welch - Jack • Guiliani