servant - sgr-store.com1].pdf · 2019 sgr servant leadership conference. table of . contents. 2019...

STRATEGIC GOVERNMENT RESOURCES PRESENTS

Pacifiic Northwest

S E R V A N T L E A D E R S H I P C O N F E R E N C E

2019

WELCOME ....................................................................................... 3

SPEAKERS ........................................................................................ 4

2019 SERVANT LEADERSHIP CONFERENCE SCHEDULE .................. 13

SESSION DESCRIPTIONS ................................................................ 16

SESSION NOTES ............................................................................. 20

OUR CO-HOSTS .............................................................................. 34

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TABLE OF CONTENTS

2019 SGR SERVANT LEADERSHIP CONFERENCE PACIFIC NORTHWEST

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Thank you for attending SGR’s Servant Leadership Conference!

Inside this binder you will find a USB drive that contains the following materials/resources:

z Speaker Presentations

z Live Training Catalog

z Online Training Catalog

z Leadership Development Catalog

z Component Based Search Brochure

z Digital Talent Marketing (DTM) Brochure

z Online Job Board Flyer

z Consulting & Project Management Flyer

z Interim Services Flyer

z Resources for Candidates Flyer

z SGRecruiter Flyer

Please feel free to stop by the SGR Booth in the main lobby if you would like to request to receive a printed version of any of the catalogs or email us at [email protected].


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WelcomeWelcome and thank you for joining us in the Pacific Northwest for SGR’s Servant Leadership Conference! We’re happy that you could participate as we bring SGR’s flagship conference to the region on innovative strategies for building and influencing a servant leadership culture.

SGR works to create an engaging and valuable Servant Leadership Conference experience. One that focuses on servant leadership, employee development, and innovation in training and recruitment to assist local governments in developing strategies for organizational success. This year, the conference will help you:

» Explore servant leadership through culture, resiliency, and inclusion

» Lead from within in politically involved environments

» Become a values-driven organization

» Learn the Disney way of customer experience

» Make your employees brand ambassadors

» Empower the next generation and challenge the status quo

» Onboard for performance, plan for succession management, and recruit diverse candidates

You will be given the knowledge and skills to shape the future of your organization through the development of your employees by creating innovative strategies to embed servant leadership throughout your organization.

Over the next two days, you will hear from high-performing, innovative, and progressive organizations. These organizations and cities have revolutionized the process of building organizations committed to servant leadership principles and are recognized for their culture and values.

We hope that you will enjoy the next two days of sessions and would love to hear your feedback on how we can make your SGR Servant Leadership Conference experience even better!

Thank you again for attending this conference, and we hope that you will reserve a seat for the 2020 SGR Servant Leadership Conference.

Best regards,

CEO, Strategic Government Resourceswww.GovernmentResource.com

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Ron Holifield is CEO of SGR which helps local governments Recruit, Assess and Develop innovative thought leaders. Current clients include over 550 local governments in 47 states, Ron has also provided strategic consultation to some of the leading companies in America, including American Express, Xerox, IBM, PeopleSoft, Verizon, Aramark, Space Imaging, NASA, and many more.

He previously served almost two decades in City Management with six different cities, ranging from 1,811 residents to over 200,000. Ron is a recognized leader in innovation and initiatives to run government using private business principles. While still active as a City Manager, “Texas Business Magazine” named DeSoto as one of the “10 Best Managed Cities in Texas”.

Ron’s weekly 10 in 10 Update on Leadership and Innovation has over 50,000 readers. His second book, 4th Dimension Leadership: a Radical Strategy for Creating an Authentic Servant Leadership Culture has recently been published and is available on Amazon.

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Founder, CEO | SGRRON HOLIFIELD

Speakers


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With 20 years of local government management experience, Julie is passionate about public service, embracing change and innovation, engaging communities in solving problems, and building a values-driven workforce that delivers results.

Julie was unanimously appointed City Manager for the City of Mercer Island January 2017, and served through July 2019. Mercer Island is a full-service municipality located between the cities of Seattle and Bellevue. Prior to Mercer Island, Julie was the Assistant City Manager of Daly City, California, a suburb of San Francisco, with a diverse population of over 100,000. She served in this role from March 2014, until December 2016. Prior to Daly City, from February 2011, until October 2013, Julie was the City Manager for the City of Shoreline, Washington, a first-tier suburb adjacent to the City of Seattle. Prior to her unanimous appointment, she was Shoreline’s Assistant City Manager since July 2002. When Julie joined Shoreline, it was a newly incorporated municipality. Before moving to the Pacific Northwest, Julie was the Assistant to the City Manager for the City of Rockville, Maryland, a suburb of Washington, DC.

Julie has a MPA from Virginia Tech and a BA in Government and Politics from George Mason University and also earned the ICMA (International City/County Management Association) Credentialed Manager certification.

Julie has had an online article, “Why Your Government Needs to be a Hipster Organization,” featured in Governing. Julie was a charter board member of the League of Women in Government (LWG), and most recently, she spearheaded the Northwest Women’s Leadership Academy, devoted to the advancement of women executives in local government management.

Former City Manager | City of Mercer Island, WA

JULIE UNDERWOOD

With more than 30 years of experience in Public Relations, Kim Stuart is the Director of Communications for the City of Aurora, Colorado, a community of nearly 360,000 people from across the globe.

Prior to joining the City in 1993, Kim worked for the US Senate and the George H.W. Bush Presidential administration where she represented the Secretary of Labor in eight states. On any given day she can find herself marketing and branding Aurora, strategizing how to manage the latest public issue or crisis, meeting with community leaders, or arm-wrestling aggressive media types. Kim says there is never a dull day in such a dynamic city.

Director of Communications | City of Aurora, COKIM STUART

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Kirsten Wyatt is the executive director and co-founder of ELGL. Previously, she served as Assistant City Manager of West Linn, Oregon. While at the City of West Linn, she was employed as the Assistant to the City Manager, and the Finance Analyst.

Prior to her tenure in West Linn, Kirsten served as a budget analyst for the Virginia Department of Education; as a graduate assistant with the Town of Chapel Hill, North Carolina; and as a communications consultant with Pacific Public Affairs.

Kirsten has a Bachelor of Science degree in Politics from Willamette University in Salem, Oregon; and a Master of Public Administration Degree from the University of North Carolina in Chapel Hill, North Carolina.

Co-Founder & Executive Director | ELGLKIRSTEN WYATT

Emmett Wheatfall is an Assistant County Administrator for Clackamas County, Oregon, where his primary responsibilities are for Equity, Diversity, and Inclusion. Prior employment includes having been a vice-president for the YMCA of Columbia-Willamette headquartered in Portland, Oregon, as well as Corporate Equal Employment Opportunity and Diversity Specialist for Portland General Electric, a three-billion dollar utility and energy marketing company in Portland, Oregon.

As a human resources professional and leader, Emmett has extensive experience in the areas of public-speaking, training, and facilitation. Having spent years assisting employees, work groups, and organizations in such areas as equity, diversity, inclusion, affirmative action, and equal employment opportunity, he is a highly regarded conference, seminar, and workshop speaker.

Over the years he has been asked to keynote large and small conferences in Oregon and the United States; both public and private-sector. His evaluations constantly rank high in terms of his effectiveness and presentation quality.

Assistant County Administrator | Clackamas County, OREMMETT WHEATFALL


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After a stint as a television sportscaster, Pete returned to Disney in 1994. Over the next 13 years, he managed various areas of Disney’s theme parks and resorts, where he learned what it takes to run a world-class organization. Pete was blessed to spend a majority of his time working at the Disney University. While there, he led the Traditions program, which is known worldwide as one of the premiere employee orientation programs. He also facilitated college level courses to thousands of Disney College Interns, and was a Segment Learning Manager for Walt Disney World, Disneyland Resort, and the Disney Cruise Line.

Pete is the Training and OD Manager for the Personnel Board of Jefferson County, Alabama. As a leadership expert and professional speaker, he also works with organizations and associations all across the U.S., helping them achieve their goals in the areas of leadership, employee engagement and customer service. Some of his clients include DirecTV, Southern Company, LG, Regions Bank, and Coldwell Banker.

Pete is a former President of the Birmingham Chapter of the Association for Talent Development (ATD), received the “2016 Learning! Champion Award” from Elearning! Magazine, and earned the Certified Speaking Professional (CSP) designation from the National Speakers Association. His first book is Employee Engagement: Lessons from the Mouse House. His next book, Pick Up the Roach! Why Great Leaders do the Little Things, is due out in 2020.

Dori Lee is a native Texan, born in Dallas. Mrs. Lee has 23 years of human resources management experience with the last 14 years at the City of Lancaster. She obtained her Bachelors of Applied Arts and Sciences degree and a teaching certificate for secondary business education (grades 6-12) at the University of North Texas.

Mrs. Lee is a certified Senior Professional in Human Resources Management (SPHR), SHR-SCP Society of Human Resources Management – Senior Certified Professional, IPMA-SCP International Public Management Association – Senior Certified Professional, and SPHR Senior Professional in Human Resources.

Director of Human Resources & Civil Service | City of Lancaster, TX

DORI LEE

Former Disney University Leader & Current Leadership & Customer Service Expert

PETE BLANK


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As the senior Human Capital leader for a City Leadership team serving a population of 105,000 plus residents, Mark Farrington has been the City of Lakeland, Florida, Director of Human Resources & Civil Service since August of 2014. Mark, a member of the City’s Executive Team, provides leadership, direction and developmental alignment, and oversight for long-range human capital plans for more than 2,100 full time employees. Moreover, Employment & Civil Services, Employee & Labor Relations, as well as Employee Engagement and Development are functional divisions reporting to Mark. Furthermore, Mark serves as the chief executive officer of the Civil Service Board, administers and enforces Civil Service Rules, conducts hearings, investigates the impact of enforcement, and reports from time to time any violations or other conditions which make it desirable to amend the civil service rules.

Mark Farrington, transitioned to Lakeland from the City of Lake Worth in Palm Beach County, Florida where he served for three and a quarter years. While there, he gained an appreciation for the differences, both understated and obvious, between the public and private Human Resources Management. While in Lake Worth, Mark was the chief spokesman for the settlement of three collective bargaining agreements which reached impasse prior to his arrival to that position in 2011. In both municipalities, Mark has led national searches for Executive and Key Leadership roles using behaviorally anchored practices where candidates articulate specific past experiences that align to what they would encounter should they be offered and accept the role under consideration.

Mark’s foray into public sector was underpinned with more than 35 years of private sector Human Resources experience with some of the most successful companies in America; Frito-Lay, Exxon-Mobil, Avery-Dennison, Coors Brewing Company, Unisys, and PricewaterhouseCoopers LLP, having lived and worked in ten states in his professional career. While at Coors Brewing Company, Mark was a contributing member to the first Coors Diversity Steering and Advisory Committee. Later, Mark was tapped to become the first HR Director for Diversity with PricewaterhouseCoopers LLC’s Management Consulting business. While at Management Consulting, Mark implemented the firms first Diversity Steering Team comprised of the Business Unit Practice Leaders in the Atlanta Office.

Mark has earned a bachelor’s degree in psychology and business from the California University of Pennsylvania, commonly referred to as Cal U. He has done graduate studies at the University of Denver.

Director of Human Services and Civil Service | City of Lakeland, FL

MARK FARRINGTON


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Katie Babits is a self-ascribed local government nerd, passionate about embedding diversity, equity and inclusion in public administration and helping people align their career goals with their passion and talents. Katie has an MPA from Missouri State University and joined SGR after working in local government in Oregon. She currently is based out of Phoenix and manages partner collaboration and works on diversity and inclusion for SGR.

Kathy McNelis has been the Human Resources Manager for Employee Engagement and Development at the City of Lakeland, Florida, since March 2016. In this role, she and her team are transforming a traditional training and development department into one recognized as a consultative strategic business partner offering a diversified portfolio of professional development platforms.

This includes introducing the City to organizational development, talent and succession management, a roadmap for culture “resets” targeting organizationaland individual effectiveness, an on-line learning management system, “booster” programs for retention of post-event learnings, an improved new hire experience with onboarding enhancements, customized learning forums and workshops, a “leaders teaching leaders” paradigm, more inclusive strategic planning processes, and change management strategies. The “voice of the customer” is at the core of engaging leadership.

Prior to transitioning back into Human Resources, Kathy spent 13 years with the Lakeland Electric Utility as the Manager of Corporate Performance. This role included driving their strategic planning process, developing dashboard metrics and facilitating senior leadership retreats. She led process improvement events across all operating divisions, managed the employee opinion survey process, and served as a Florida Sterling Award Examiner for several years.

Prior to public service, Kathy had 15 years’ experience in private industry across a variety of HR and strategic planning leadership roles including Director of Human Resource Development and Recruitment and Reinvention Manager at Florida Power Corporation (now Duke Power). She was an adjunct faculty member at several universities teaching in MBA programs and has consulting experience.

Kathy earned her Ph.D. and Master’s degrees from The Ohio State University in Industrial/Organizational Psychology and her BA from The State University of New York at Stony Brook. She has a Lean Six Sigma Black Belt from Villanova University and is currently pursuing her newest interest in the field of C-IQ (Conversational intelligence).

Human Resources Manager for Employee Engagement & Development | City of Lakeland, FL

KATHY MCNELIS

Manager, Diversity & Partner Collaboration | SGRKATIE BABITS


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Brian Crawford is a senior vice president and the chief administrative officer (CAO) for northwest Louisiana’s largest healthcare provider, Willis-Knighton Health System. He formerly served as the CAO for the City of Shreveport as well as fire chief in Shreveport and Plano, Texas. Crawford is a Certified Public Manager©, Certified Emergency Manager©, and a graduate of Harvard University’s Senior Executives in State and Local Government program. In 2017, he was appointed by Governor John Bell Edwards to serve as the 4th Congressional District representative on the Louisiana State Police Commission. In 2018, Crawford was appointed by U.S. Department of Commerce Secretary Wilber Ross to serve on the First Responder Network Authority (FirstNet) Board of Directors. Locally, he serves on the Greater Shreveport Chamber and the Bossier Chamber of Commerce Board of Directors. Crawford possesses a Master of Arts in industrial psychology from Louisiana Tech University and a Bachelor of Science in organizational management. He is married to the former Stacey Thompson of Pineville. They have four children, Brent, Kristen, Landon, and Hayden.

Chief Administrative Officer, Willis-Knighton Health Systems | Shreveport, LA

BRIAN CRAWFORD

Sarah Medary is currently the Public Works Director for the City of Eugene. Her career with the City of Eugene has spanned 23 years and 11 different jobs in four of six City departments. Each one has been her favorite, especially the first one in parks maintenance. She is most frequently described with two words, creative + authentic. Medary’s formal education is a mix of her favorite things: places and people. She earned a degree in Landscape Architecture from the University of Oregon and her Masters in Organizational Leadership from Gonzaga University. It was at Gonzaga where she discovered servant leadership was a field of study, not just a coincidental set of behaviors in the people she most admired. A Credentialed Manager with ICMA, Medary is also trained and certified as an executive coach and invests her personal time in helping others grow and thrive. When she’s not fulfilling her nerdy leadership hobby, she’s likely on a river with a fly rod.

Executive Director of Public Works | City of Eugene, ORSARAH MEDARY


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Scott Minnix is the Director of Los Angeles County’s Internal Services Department (ISD), one of the largest and most functionally diverse municipal support departments in the United States. With an operating budget of over $873 million and nearly 8,000 employees, ISD plays a vital role in maintaining LA County’s facilities, information technology, telecommunications, fleet, and energy management infrastructure, as well as serving as the County’s Purchasing Agent spending approximately $5.7 Billion annually in purchasing and contracts. Many of the departments Scott supports are the largest municipal government agencies of their kind.

Scott is an energetic, thought provoking, results driven individual who has been internationally recognized by organizations such as the International Facilities Management Association, National Procurement Institute, Government Technology, the US Department of Energy, National Associations of Counties, and many others. He delivers results by improving employee engagement, driving performance, utilizing data analytics, while prioritizing customer needs. He is known to lead by example and building meaningful and lasting professional relationships. By using Lean Six Sigma process improvement methods and aligning them with Human Sigma practices, he has been successful in transforming organizational culture and delivering high performance results.

Prior to serving the County of Los Angeles, Scott held executive leadership and management positions with global institutions in insurance, education, and manufacturing along with agencies in state/local government in the cities of Houston and Seattle. Additionally, Scott served nearly 10 years as an officer in the US Naval Reserve. Scott earned his bachelor’s degree in Business Administration from the University of Puget Sound and his Master of Public Administration (MPA) from the University of Washington. He has furthered his education by obtaining executive leadership certificates from Harvard University, MIT, and Colombia University.

Scott is committed to STEM education and diversity and inclusion in the workplace. He has worked with the Society of Hispanic Professional Engineers, the American Indian Science and Engineering Society, and the National Society of Black Engineers. He is a member of the Alpha Phi Alpha, and the National Association of Black Public Administrators. He has served as a faculty member at the University of Washington and Texas Southern University.

Scott is married and a father of four girls. He is a competitive athlete and played collegiate football and now enjoys golf, tennis, racquetball, and running.

Director, Internal Services Department | Los Angeles County, CASCOTT MINNIX


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Jennifer Fadden joined SGR in 2018. She retired from city management in 2017, after 22 years in local government, including 10 years as a city manager in Texas. Since retiring, Jennifer has been serving as an adjunct professor in the Department of Public Administration at the University of North Texas. She holds Bachelor of Arts in political science and Master of Public Administration degrees from the University of North Texas, where she also serves on the Public Administration Advisory Board.

Jennifer is an International City/County Management Association Credentialed Manager and has served her profession as president of the North Texas City Management Association and the Urban Management Assistants of North Texas. Jennifer was honored in 2012 by the North Central Texas Council of Governments with the Linda Keithley Award for Women in Public Management and by the University of North Texas Department of Public Administration as the Outstanding MPA Alumna for 2017.

President, Executive Recruitment & Interim Management | SGR

JENNIFER FADDENSchedule


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7:30AM – 8:15AMBREAKFAST & NETWORKING Conference Emcee: Dr. Mike Mowery President, Servant Leadership Implementation| SGR

8:15AM – 9:00AMWhat is Servant Leadership and Why Does it Matter?Ron HolifieldCEO | SGR

9:00AM – 9:30AMBecoming a Values-Driven OrganizationJulie UnderwoodFormer City Manager | City of Mercer Island, WA

9:30AM – 10:00AMMaking Your Employees Brand AmbassadorsKim StuartDirector of Communications | City of Aurora, CO

10:00AM – 10:20AM BREAK

10:20AM – 10:50AMServant Leadership & Diversity, Equity, & InclusionEmmett WheatfallAssistant County Administrator | Clackamas County, OR

10:50AM – 11:20AMEmpowering the Next GenerationKirsten WyattCo-Founder & Executive Director | ELGL

11:20AM – 12:00PMThe Disney Way of Customer ExperiencePete BlankFormer Disney University Leader & Current Leadership & Customer Service Expert

12:00PM – 1:00PM LUNCH

1:00PM – 1:30PMOnboarding for PerformanceDori LeeDirector of Human Resources & Civil Service City of Lancaster, TX

THURSDAY, SEPTEMBER 19

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Succession Management: Strategically Executing the Game Plan for Developing Your Future Leadership “Dream Team”Mark FarringtonDirector of Human Resources & Civil Service | City of Lakeland, FL Kathy McNelisHuman Resources Manager for Employee Engagement & Development | City of Lakeland, FL

2:15PM – 2:30PM BREAK

2:30PM – 2:40PMCASE STUDY: 10 Slides in 10 Minutes - Recruiting Diverse CandidatesKatie BabitsManager, Diversity & Partner Collaboration | SGR

2:40PM – 3:10PMServant Leadership: Risk & ResiliencyBrian CrawfordChief Administrative Officer, Willis-Knighton Health Systems | Shreveport, LA

3:10PM – 3:30PMCLOSING THOUGHTSRon HolifieldCEO | SGR

THURSDAY, SEPTEMBER 19

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7:30AM – 8:30AM BREAKFAST & NETWORKING

8:30AM – 9:00AMChallenging the Status QuoSarah MedaryExecutive Director of Public Works | City of Eugene, OR

9:00AM – 9:40AM21st Century Public Service Leadership-Framework for Service & ExcellenceScott MinnixDirector, Internal Services Department | Los Angeles County, CA

9:40AM – 10:00AM BREAK

10:00AM – 10:45AMServant Leadership in a Politically Charged EnvironmentJennifer FaddenPresident, Executive Recruitment & Interim Services | SGR

10:45AM – 11:30AMThe Future of Servant Leadership Ron HolifieldCEO | SGR

11:30AM –11:45AMWrap-ups and TakeawaysDr. Mike MoweryPresident, Servant Leadership Implementation | SGR

FRIDAY, SEPTEMBER 20Schedule


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BECOMING A VALUES-DRIVEN ORGANIZATIONJulie Underwood

An organization’s culture influences and drives how it operates, how it treats its customers and employees, and what it prioritizes. As Peter Drucker stated, “Culture eats strategy for breakfast.” Many organizations underestimate the impact of culture and the direct correlation between a healthy, productive culture and achieving goals and outcomes. This session will focus on how a values-rich culture, built with intention, and motivated by strong leadership, is a proven strategy to sustain trust, deliver positive results, and ultimately, create livable communities.

WHAT IS SERVANT LEADERSHIP & WHY DOES IT MATTER?Ron Holifield

Local government today feels like we are standing in the surf with the sand constantly shifting under our feet and being thrown off balance as wave after wave of political insanity comes crashing in - lashing us with increasing instability. Previous beacon lights for how to lead are unreliable in this new world of volatility, uncertainty, complexity and ambiguity. Servant Leadership is not merely an alternative way of leading… it is truly THE way forward for our upside-down world. Servant Leaders understand “It is not about me. It is not about now.” This session will provide insights into the 12 core characteristics of servant leaders and how you create alignment of systems to ensure an organization that authentically walks the talk of those 12 core characteristics.

MAKING YOUR EMPLOYEES BRAND AMBASSADORSKim Stuart

In this session City of Aurora Communications Director Kim Stuart will share how employees can convey your organization’s culture and serve as brand ambassadors. Learn about some of the ways Aurora engages team members to be champions of the city.

S E S S I O N D E S C R I P T I O N SSessions


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THE DISNEY WAY OF CUSTOMER EXPERIENCEPete Blank

Put a Little Disney Magic into your Organization

Municipal Administrators and Leaders have a tremendous amount of responsibility when it comes to their agencies. As leaders, you should always be looking to improve both the aesthetics of your facilities and the norms of your departmental culture. The Disney organization can be a valuable benchmark on how to enhance both areas. This session will explore how Disney uses all five senses to create “The Disney Show.” In addition, you will learn the not-so-hidden secrets of how Disney creates a work culture that adds value for both cast members and guests via consistent standards and synergistic opportunities.

During this session participants will:

z Examine how to add the Disney “Show” element to your agency

z Discover how Disney uses “Standards” to improve consistency

z Determine how “Synergy” can be used to improve efficiency in your agency

EMPOWERING THE NEXT GENERATIONKirsten Wyatt

This presentation will provide you with four action items you can take back to your local government organization to empower the next generation of leaders to build on and grow the success of your agency.

ONBOARDING FOR PERFORMANCEDori Lee

This presentation is based on an orientation program designed to introduce the City of Lancaster to new employees over a six-month period.

SERVANT LEADERSHIP & DIVERSITY, EQUITY, & INCLUSIONEmmett Wheatfall

Servant leadership is about ensuring an organization’s workforce has a workplace culture and identity wherein value propositions such as Equity, Diversity, and Inclusion (EDI) are actualized. Failure of senior leadership to understand the features and benefits of EDI will have difficulty leading a multicultural and multiethnic workforce. It is important to note that in the United States equity is quickly becoming the new civil rights movement.


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SERVANT LEADERSHIP: RISK & RESILIENCYBrian Crawford

President Theodore Roosevelt once said in response to his critics that he would rather be one who tried valiantly and failed or knew high achievement and success while daring greatly, than to stand with those “timid souls” who never knew victory or defeat. Servant Leadership Risk and Resilience is for those who subscribe to this bold philosophy or more importantly, for those who maybe fearful to embrace. The program will traverse the correlating dynamics of calculated risks in moving your organization forward while being essential in creating resilient leaders. Leaders who always find a way to tackle tough and complex work-related issues in stride, while bouncing back from setbacks and always finding educational, rewarding, and high-growth opportunities for themselves and their team with each challenge.

RECRUITING DIVERSE CANDIDATES Katie Babits

Studies continuously show that candidates value a diverse organization when deciding to accept job offers. As local government competes for the best and brightest talent, they need to evolve their recruitment processes to reach candidates where they are. In this lightning session of 10 slides in 10 minutes, pick up some alternatives to enhance your recruitment strategies and discover tangible take-aways you can implement in processes within your organization to be an employer tapping into the changing needs of the workforce.

SUCCESSION MANAGEMENT: STRATEGICALLY EXECUTING THE GAME PLAN FOR DEVELOPING YOUR FUTURE LEADERSHIP “DREAM TEAM”Mark Farrington & Kathy McNelis

The regular season for Major League Baseball concludes next week. Those teams with the top talent, honed physicality, positional versatility, mental stamina, and solid playbook strategies are poised to compete in the playoffs and ultimately the World Series. The goal is to win the coveted pennant race, be recognized as the world champions, and hoist the Commissioner’s Trophy. In our organization, we encounter similar challenges striving to create “dream teams” to tackle the challenges and demands of our citizens, City Commissioners, and local businesses to achieve a culturally inclusive world-class community. The challenges and demands include experiencing a significant retirement cliff, a tight labor market, and the realities of the local demographics. In this presentation, we will highlight our “build or buy” approaches for identifying and developing a diverse pipeline of world-class talent for future leadership roles in the City of Lakeland. The methodology relied heavily on developing and validating a future-focused leadership model capitalizing on “the voice of the customer” with a focus on business strategies aligned with organizational success.


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SERVANT LEADERSHIP IN A POLITICALLY CHARGED ENVIRONMENTJennifer Fadden

Now that we’ve been shown the benefits of servant leadership, we all desire to nurture healthy and trusting relationships and lead innovative change into the future. But what if the political forces around us hinder or even prevent that from happening? Jennifer Fadden, a former city manager, will lead this conversation on maintaining a servant leadership focus in tough environments. Come prepared to visit with your colleagues about these issues during this session

THE FUTURE OF SERVANT LEADERSHIP Ron Holifield

What does the future look like for organizations who keep doing business in the same old ways? What does the future look like for organizations which create an authentic servant leadership culture where the entire organization actually walks the talk? This session will help you touch the future of your organization and lead it into becoming the kind of organization that will thrive despite the craziness of a VUCA world.

21ST CENTURY PUBLIC SERVICE LEADERSHIP-FRAMEWORK FOR SERVICE AND EXCELLENCEScott Minnix

The magnitude and speed of technology and societal change is accelerating at an exponential pace. Servant leaders need more than just a new way of thinking but a new way of executing—supported by the right foundation. Now is the time to think about the big picture and how the roles of people and technologies will evolve to deliver optimal service. This session focuses on what matters and why, what potential issues should be on your radar, and the adaptive and actionable takeaways that you can work on today to prepare for 2020 and beyond.

CHALLENGING THE STATUS QUOSarah Medary

But what if the status quo is awesome? Playfully challenging assumptions, asking the unexpected and developing a team’s curiosity for what else might be possible are at the foundation of Medary’s leadership style. Grounded in story, Medary will share three things you can start doing today to shift your status quo thinking.


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WHAT IS SERVANT LEADERSHIP & WHY DOES IT MATTER?Ron Holifield

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BECOMING A VALUES-DRIVEN ORGANIZATIONJulie Underwood

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MAKING YOUR EMPLOYEES BRAND AMBASSADORSKim Stuart

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SERVANT LEADERSHIP & DIVERSITY, EQUITY, & INCLUSIONEmmett Wheatfall

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EMPOWERING THE NEXT GENERATIONKirsten Wyatt

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THE DISNEY WAY OF CUSTOMER EXPERIENCEPete Blank

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ONBOARDING FOR PERFORMANCEDori Lee

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SUCCESSION MANAGEMENT: STRATEGICALLY EXECUTING THE GAME PLAN FOR DEVELOPING YOUR FUTURE LEADERSHIP “DREAM TEAM”Mark Farrington & Kathy McNelis

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RECRUITING DIVERSE CANDIDATES Katie Babits

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SERVANT LEADERSHIP: RISK & RESILIENCYBrian Crawford

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CHALLENGING THE STATUS QUOSarah Medary

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31

NO

TES

21ST CENTURY PUBLIC SERVICE LEADERSHIP-FRAMEWORK FOR SERVICE & EXCELLENCEScott Minnix

N O T E S

32

NO

TES

SERVANT LEADERSHIP IN A POLITICALLY CHARGED ENVIRONMENTJennifer Fadden

N O T E S

33

NO

TES

THE FUTURE OF SERVANT LEADERSHIP Ron Holifield

34

O U R C O - H O S T S


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36

Just Published!Are you a new supervisoror an experienced managerassigned to a new team?

You will love this bookbecause it will help youquickly build your team.

— Amazon Reviewer

"Each of the 9 practices discussedis relevant for those who manage

or lead teams and is presented in avery accessible way with

short, easy-to-read chapters."


37


38


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SGR

SERVANT

LEADERSHIP

CONFERENCE

2020

Hurst Conference Center1601 Campus Dr.Hurst, Texas

SAVE THE DATE

JANUARY 23-24, 2020

GovernmentResource.com

#SGR2020


Want to receive more servant leadership inspiration and updates on all things local government? Sign up for SGR’s Weekly 10 in 10 Newsletter.

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W W W . G O V E R N M E N T R E S O U R C E . C O M

servant - sgr-store.com1].pdf · 2019 sgr servant leadership conference. table of . contents. 2019...

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