serve your customers the way they expect · 2/19/2019 · customer, including web, social-media...

Deploy the comways Bot to deliver efficient customer experience and free your agents to focus on key activities

Across industries, businesses rely more and more on automation of conversations with their customers, to boost experience and bottom lines. Our Bot enables simplicity, agility and efficiencies of service. It serves customers who prefer to manage their interactions online rather than queueing for service. Customers can do so at their convenience and timing.

The comways Bot enhances the journey of your customer, freeing-up agents from routine tasks that take much of their time, on daily basis.

The Bot can be integrated with any channel available to serve your customer, including Web, Social-Media and Phone.

BELGIUM 9 Klapdorp, 2000 Antwerpen FRANCE 13 Rue Auber, 75009 Paris NETHERLANDS 290 Weena, 3012 NJ Rotterdam

SERVE YOUR CUSTOMERSTHE WAY THEY EXPECT

AI EngineWe use the Azure Bot Service as a baseline. By using standard, open cloud, artificial intelligence platforms, we maximize the use of available functions, provide ready access to digital channels, and optimize costs.

Bots are smart and efficient, but they have their limits. comways ensures that at any point in the conversation, a human agent can take over and complete the transaction with the customer. That is a standard feature of the comways Bot.

User Experience

IntegrationChatbot integration – easier said than done! The comways Bot integrates with your backend systems in a smart way to maximize transactional self service. Our proven methodology for integration shortens project set-up time. We use pre-built modules to deliver results, reduce risks and guarantee the highest standards of data security.


ROI FOCUS POINTS

Detailed transaction logs enable optimization of the customer journey and acceleration machine learning, to constantly upgrade the Bot’s performance.

Analytics

eCommerce Healthcare SecurityRetrieve Pricing

Provide Product Info

Promote Offers

Schedule Deliveries

Provide Shipment Info

Visits Scheduling

Monitoring & Notifications

Lab Results

Payment Reminders

Hospitalization Info

Identification

Access Control

IOT Management

Interventions

Emergency FAQs

OUR BOT ENABLES THESE BENEFITS


Instant response to FAQs in many languages

Conversation transcripts for analytics

Service around the clock

Quick learner

Consistent service

Intuitive conversation

Improve customer experience

Complaints escalated quickly

Increase agent efficiency

Available at any channels

For more than 10 years, comways helps organizations of all size across industries, to provide

better customer experience in Omnichannel mode. Empowered by strong partnership with

leading CRM, CTI and AI vendors and by holding profound expertise in Contact Centre solutions

and operations, comways became a trusted integrator in France and Benelux. For more

information visit our website: www.comways.eu

About comways


Facebook Messanger

Skype

Skype for Business

Email

Web Chat

Telegram

Bing

Cortana

Direct line

GroupMe

Kik

Slack

Twillo (SMS)

Microsoft Teams

MS Bot Framework

WhatsAppFramework

CRM

CTI

Backend

Digital Conversations Framework

AI Gateway

QnA M

aker

DialogFlow

Watson

Wit.ai

Luis

Provisioning <> Analytics <> Conversations Logs

HumanAgents API

DigitalAgents API

OPEN ARCHITECTURE

The comways Bot addresses perfectly all the expectations of corporates when automating digital

conversations. This is possible thanks to the architectural approach which enables fast and easy

integration between any backend/frontend system of the organization to any AI Platform/Engine. It

provides, as a standard, a rich set of functionalities and connectivity to digital channels, as offered by

Azure Bot Services and it is already integrated to CRM/CTI tools used by large corporates (e.g.:

Salesforce, Altitude Software, Alcatel etc.).

serve your customers the way they expect · 2/19/2019 · customer, including web, social-media...

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