Service & Support

Why make work harder than it needs to be? Stop working so hard and let triSaaS work for you. Our ground-breaking eSource and work management solutions are purpose-built to simplify the way you work. Seamless and easy-to-use solutions take the burden out of manual processes, allowing your team to do more in a fraction of the time whilst delivering added value with better outcomes.

When you subscribe to one or more of our products, you have access to our world-renowned customer service and support. Our team will assist you from initial setup to training and continued support. We’re fanatical about our customers and strive to provide you with an exceptional experience each and every time.

Automate existing tender processes and instantly analyses supplier data so you can quickly negotiate better deals.

Maintain and share supplier profiles, documentation and tasks to improve transparency and ensure suppliers are meeting expectations.

Contract Concierge is an online contract management tool that allows you to easily access and manage all supplier contracts from on place.

*Hosted at triSaaS office (travelling to your office will incur travel, subsistence and accommodation costs.)

**Based on completing the Customer Survey.

Implementation & Training

Product What's included

All eSource Wizard solutions

• Product introduction (WebEx session)

• Administrator user training (in-person)*

• Initial setup of account, creation of units, groups and roles**

• Setup of users

eRFx

• First tender support & setup (in-person)*

• First tender pre-publish review (WebEx session)

• First tender post-tender review (in-person)*

• Supplier training

Contract Concierge • Creation of historical contracts (up to 100)**

SRM • Creation of current suppliers and key contact details (up to 100)**

•

Ongoing Support

• Email, telephone and live chat case

submission

• 9am-5pm, Monday – Friday

(excluding bank holidays) • Solution/Resolution notification

• Unlimited incidents (max of 8 users)

• 24x7 portal access

• Remote access

• Annual review (in-person*) • Interactive success webinars

Premium support services offered at an additional fee:

• Buyer/Supplier 1-2-1 training • Bespoke development and reports • Branded portal • Fully managed tender event

hello@trisaas.com | 08448 111 451 | www.trisaas.com

Innovative eSource solutions. Fanatical customer service.

See what eSource WIzard can do for your business.

Schedule a demo today.