service excellence slide deck
TRANSCRIPT
HCV PATIENT OUTREACHSERVICE EXCELLENCE
HCV PATIENT OUTREACHSERVICE EXCELLENCE
Paul Taylor: HCV Patient Outreach District Manager
05/03/2023 Company Confidential ©2015 3
HCV PATIENT OUTREACH VISION
“To inspire and build meaningful partnerships that enhance lives.”
HCV PATIENT OUTREACHSERVICE EXCELLENCE
Kimberly Murdock: HCV Patient Outreach District Manager
05/03/2023 Company Confidential ©2015 5
OUR PROMISE
“Our highest mission as AbbVie’s Patient Outreach Team is to provide exceptional support for people affected by Hep C.
With every interaction, we inspire hope and build trust though a personalized and holistic approach that empowers patients to
advocate for themselves.Our passion and commitment create a unique experience where
patients feel safe, valued and understood.”
HCV PATIENT OUTREACHSERVICE EXCELLENCE
Jennifer Mbanu: HCV Patient Outreach District Manager
05/03/2023 Company Confidential ©2015 7
HCV PATIENT OUTREACH MOTTO
“We inspire action and ignite possibilities”
HCV PATIENT OUTREACHSERVICE EXCELLENCE
Sharon Gardner: HCV Patient Outreach District Manager
05/03/2023 Company Confidential ©2015 9
HCV PATIENT OUTREACH STEPS OF SERVICE
HCV PATIENT OUTREACHSERVICE EXCELLENCE
Tom Tomsheck: HCV Patient Outreach National Manager
05/03/2023 Company Confidential ©2015 11
ABBVIE WAYS OF WORKING
HCV PATIENT OUTREACHSERVICE EXCELLENCE
All For One AbbVie: Jen Rafter & Paul Taylor
05/03/2023 Company Confidential ©2015 13
I will engage other key stakeholders to achieve our goals and exceed patient expectations
I will hold myself and teammates accountable to Our Promise
I will proactively share best practices, resources and lessons learned with my teammates
I understand my role on the Patient Outreach Team and how I contribute to AbbVie’s success
HCV PATIENT OUTREACHSERVICE EXCELLENCE
Decide Smart & Sure: Nikita Phillips & Brigid Burzanko
05/03/2023 Company Confidential ©2015 15
I am decisive, confident and undaunted by failure
I will take innovative approaches to reach/help our patients while always adhering to our guidelines
HCV PATIENT OUTREACHSERVICE EXCELLENCE
Clear & Courageous: Kendall James & Lynn Mcelroy
05/03/2023 Company Confidential ©2015 17
I will challenge myself and my team mates in a constructive way to help ensure the best care for our patients
I respect the diverse views, role and responsibilities of each member of my team
I will always be brave and confidently express my ideas for the betterment of our team
HCV PATIENT OUTREACHSERVICE EXCELLENCE
Agile & Accountable: Tessa Zimmer & Helena Delbono
05/03/2023 Company Confidential ©2015 19
I adapt quickly to leverage opportunities and overcome challenges
I work with purpose, prioritizing responsibilities to swiftly impact results
HCV PATIENT OUTREACHSERVICE EXCELLENCE
Making Possibilities Real: Nobu Musekiwa & Rhonda Phillips & Teresa Buchanan
05/03/2023 Company Confidential ©2015 21
I impact results by raising the bar for myself and others through persistent innovation
I am empowered to create and celebrate AWE moments with our patients, customers and each other
I continuously seek opportunities to engage and enhance the patient experience
