Service Implementation

Getting Transit on the Road!

with Kevin Schubert and Emily Watson

Getting transit on the roadIt’s what we’re here to do!

A few of the key things that help us

get transit service onto the road are:• Service reviews • Expansion planning • Service implementation planning

Breakout SessionScenario 1: A Service Review has been requested by Community A who is interested

in looking at options to serve a new subdivision and increase service levels across the rest of the transit system.

Scenario 2: An Implementation Plan has to be prepared for Community B to deliver a 5,000 hours and 2 bus expansion. The expansion hours are to be used for extended evening service and adding Sunday service to the transit system.

Scenario 3: A three year expansion plan for all BC Transit systems has to be prepared for submission to the province.

In your group outline what you think needs consideration as a part of the scenario assigned to your group. Remember to think about all partners: operators, BC Transit, local government and the community.

Service Review ConsiderationsStart/end date

Setting and agreeing on scope

Local government approvals

Public consultation

Operations

InfrastructureData

Fare review

handyDARTExpansion vs reduction

Reliability

Local service

Regional service

Inter-regional serviceLand-use

Customer information

Expansion Planning Considerations

Pur

pose

of

expa

nsio

n

Peak vehicle pull out

Numbe

r of v

ehicl

es

and

deliv

ery

timel

ine

Local Government $ approval

Provincia

l $ approva

l

Provincia

l Servi

ce Plan

Number of hours required

Provincial Transit

Plan Targets Service review

recommendations

Operational fixes

One o

ff re

ques

tsCapacity issues

Implementation Considerations Vehicles

Drivers Blocking

Scheduling

Signage

Local government approvals

Customer information

Bus stops

Costing service changesAOA amendments

Google TransitFare changes Run times

Driver work rules

PaddlesDriver sign up

What did EII say?Through a pain/gain analysis the EII process revealed the top 10 process which require attention across the enterprise:

1. Implement Business Change Initiatives2. Oversee Business Change Initiatives3. Plan Transit Service4. Provision Information5. Provision Fare Products and Service6. Plan and Control Funding7. Define and Approve Budget and Business Plans8. Monitor and Evaluate Transit Service Performance and Effectiveness9. Plan and Control Revenue10. Provision and Operate Transit Block

Conclusion…..There’s a lot of balls in the air!This led us to the

development of two

new processes:

1. Transit Improvement Process (TIP)

2. Service Enhancement Process

Transit Improvement ProcessWhat is the Transit Improvement Process (TIP)?

TIPs creates a 3 year expansion plan that:

• Establishes a standard and consistent process for the distribution of provincially defined expansion hours

• Helps to more accurately determine future capital requirements (vehicles etc.)

• Better aligns with the Local Government budget process

• Provides longer term budget planning for Local Government

• Better aligns the Provincial Service Plan with municipal demand for expansion

• Better aligns with the Provincial Service Plan development and approval timelines

Provincial confirmation of Service Plan for:

Year 4

Year 5

Year 6

Provincial confirmation of Service Plan for:

Year 3

Year 4

Year 5

Provincial confirmation of Service Plan for:

Year 2

Year 3

Year 4

Transit Improvement ProcessLocal Government approval of:

Year 2

Year 3

Year 4

Yea

r 1

Yea

r 2

Yea

r 3

Provincial Service Plan Development

Year 2

Year 3

Year 4

Provincial Service Plan Development

Year 3

Year 4

Year 5

Provincial Service Plan Development

Year 4

Year 5

Year 6

Local Government approval of:

Year 3

Year 4

Year 5

Local Government approval of:

Year 4

Year 5

Year 6

Apr May June July Aug Sept Oct Nov Dec Jan Feb March

Inform capital planning

Inputs:•Previously approved years 3 and 4 •Service review recommendations•Transit Future Plan recommendations•One off requests•Provincial budget indications

How do we ensure we are on the same page

• Service Review• Are the goals of the review aligned with Local Government

priorities• What work will be completed leading to recommendations

• Expansions• Is there local government appetite for expansion• Are expansions considered in long term budgeting process

• Implementations• Service changes clearly scoped (No surprises!)

New Tool• Memorandum of Understandings

• Aligns expectations• Improves quality of outcomes• Improve resource efficiencies• Improves accuracy of planning capital

acquisitions

Key Components• Definition of Objectives

• Align goals and priorities• Defined Deliverables

• Align expectations and manage resources

• Timeline for Completion• The ability to achieve quality outcomes

• Sign Off• Ensure were on the same page

TimelinesNOTE: Actual dates will be added upon local government sign off of the MOU. An updated copy with dates will be forwarded to the local government partner.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37

0-Jan-00

A1 Additional Planning and Route Timings Start Date 2 2 0-Jan-00 14-Jan-00 OVERDUE No 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

A2 Routing and Frequency approved A1 2 4 14-Jan-00 28-Jan-00 OVERDUE No 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

B1 Scheduling A2 2 6 28-Jan-00 11-Feb-00 OVERDUE No 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

B2 Review of Schedules by Op & LG Partners B1 1 7 11-Feb-00 18-Feb-00 OVERDUE No 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

B3 Final approval of Schedules B2 1 8 18-Feb-00 25-Feb-00 OVERDUE No 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

C1 Vehicle moves planned B3 1 9 25-Feb-00 3-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

C2 Farebox requirements C1 1 10 3-Mar-00 10-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

C3 Destination signage requirements C1 1 10 3-Mar-00 10-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

C4 Vehicle Delivery C3 4 14 10-Mar-00 7-Apr-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

D1 Fare products printed and delivered Start Date 4 4 0-Jan-00 28-Jan-00 OVERDUE No 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

D2 Approval of Maps A2 2 6 28-Jan-00 11-Feb-00 OVERDUE No 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

D3 Riders Guide Proof B3, D2 1 9 25-Feb-00 3-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

D4 Riders Guide Final Approval D3 1 10 3-Mar-00 10-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

D5 Riders Guide Printing and Delivery D4 2 12 10-Mar-00 24-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

D6 Web (RG, Schedule and Maps) D4 1 11 10-Mar-00 17-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

D7 Op Info (Busline, On-Street, Bus Stops) D4 1 11 10-Mar-00 17-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

D8 Promotion (Mail drop, IBC, Web, Ad's) D4 2 12 10-Mar-00 24-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

D9 Communications D4 2 12 10-Mar-00 24-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

D10 Event D4 1 11 10-Mar-00 17-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

E1 Facility requirements initiated C1 0 9 3-Mar-00 3-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

E2 Training requirements initiated C1 0 9 3-Mar-00 3-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

E3 Training E2 2 11 3-Mar-00 17-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

F1 Schedule B B3 1 9 25-Feb-00 3-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

F2 ODB Sign Off F1 2 11 3-Mar-00 17-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

F3 Schedule C F2 2 13 17-Mar-00 31-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

1 15 7-Apr-00 14-Apr-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Total Weeks to Completion 15

ID Pre

dec

esso

rs

Start (See note above) End

Week

Project on Task C

om

ple

ted

Facilities, Safety and Training (enter name and date here for sign off)

Finance (enter name and date here for sign off)

Implementation (Service Commencement)

To

tal

# o

f W

eeks

TASK Wee

ks t

o

Co

mp

lete

Earliest Process Start Date

Marketing and Media (enter name and date here for sign off)

Asset Management (enter name and date here for sign off)

Scheduling (enter name and date here for sign off)

Planning (enter name and date here for sign off)

When will you see an MOU

Service Enhancement Process Transit Improvement

Process

Other Work Service Reviews Implementations Expansions

Internal Work Notif ication Required

f or all work

Financial Scenarios Fare Rev iews

Internal Work Notif ication Required

f or all work

Internal Work Notif ication Required

f or all work

Meeting to conf irm objectiv es

& work scope

Implementation Plan & Timeline

MOU for Service

Implementation Sign off

Service Expansion

Sign off

MOU for Service Review Sign off

MOU for Internal Work

Sign off

Requested Work Completed

Serv ice Rev iew Completed

Implementation Work Completed

Capital Plan & Prov incial Serv ice

Plan

Recommendations Approv ed

Recommendations Approv ed

AOA signed off & Serv ice Implemented

Prov incial Funding Conf irmed

Work Scoped

LG Requests Future Plans

Serv ice Rev iews

Expansion Prioritized

Three Year Budget Forecast

Fare Changes Riders Guides Reprints

Def ined Serv ice Changes Seasonal Changes

Expansion hours approv ed f rom Serv ice

Rev iew Process & Other Expansion requests

What is Appropriate Sign Off• CAO or Council?• Does it vary between Service Reviews &

Expansions/Implementations?• How can we improve this for you?

• Expectations are managed• Service is delivered

• Safely• On Schedule• As per local initiatives/priorities• As per the needs of riders

• After all,

End Result

It’s what we’re here to do!

Thank You!