HP Color LaserJet 4700/CP4005 SeriesService Manual

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Table of contents

1 Product informationPrinter configurations ............................................................................................................................. 2

HP Color LaserJet 4700 (Q7491A) ....................................................................................... 2HP Color LaserJet 4700n (Q7492A) ..................................................................................... 3HP Color LaserJet 4700dn (Q7493A) ................................................................................... 3HP Color LaserJet 4700dtn (Q7494A) .................................................................................. 3HP Color LaserJet 4700ph+ (Q7495A) ................................................................................. 4HP Color LaserJet CP4005n (CB503A) ............................................................................... 4HP Color LaserJet CP4005dn (CB504A) ............................................................................. 5

Printer features ...................................................................................................................................... 6Printer walkaround ............................................................................................................................... 11

HP Color LaserJet 4700 models ......................................................................................... 11HP Color LaserJet CP4005 models .................................................................................... 12

Identification, site requirements, and specifications ............................................................................ 15Model and serial numbers .................................................................................................. 15Power and regulatory label ................................................................................................ 15Site requirements ................................................................................................................ 16

Space requirements ........................................................................................... 17Physical specifications ....................................................................................... 18

Electrical specifications ....................................................................................................... 18Environmental specifications .............................................................................................. 19Acoustic emissions ............................................................................................................. 19Supply storage requirements ............................................................................................. 20Skew specifications ............................................................................................................. 20

Media specifications ............................................................................................................................ 21Printing and paper storage environment ............................................................................ 21Envelopes ........................................................................................................................... 22

Envelopes that have double side seams ........................................................... 23Envelopes that have adhesive strips or flaps .................................................... 23Envelope margins .............................................................................................. 23Envelope storage ............................................................................................... 23

Labels .................................................................................................................................. 24Label construction .............................................................................................. 24

Transparencies ................................................................................................................... 24Supported types and sizes of print media .......................................................................... 25Media to avoid ..................................................................................................................... 29Media that can damage the printer ..................................................................................... 29

Printing on special media .................................................................................................................... 31Transparencies ................................................................................................................... 31Glossy paper ....................................................................................................................... 31

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Colored paper ..................................................................................................................... 32Envelopes ........................................................................................................................... 32Labels .................................................................................................................................. 32Heavy paper ........................................................................................................................ 33HP LaserJet Tough paper ................................................................................................... 33Preprinted forms and letterhead ......................................................................................... 33Recycled paper ................................................................................................................... 34Weight equivalence table .................................................................................................... 34

Environmental product stewardship program ...................................................................................... 36Protecting the environment ................................................................................................. 36Ozone production ................................................................................................................ 36Power consumption ............................................................................................................ 36Toner consumption ............................................................................................................. 36Paper use ............................................................................................................................ 36Plastics ................................................................................................................................ 36HP LaserJet print supplies .................................................................................................. 36Return and recycling instructions ........................................................................................ 37

United States and Puerto Rico ........................................................................... 37Multiple returns (two to eight cartridges) ........................................... 37Single returns .................................................................................... 37Shipping ............................................................................................. 37

Non-US returns .................................................................................................. 37Paper ................................................................................................................................... 37Material restrictions ............................................................................................................. 38Disposal of waste equipment by users in private households in the European Union ...... 38Material Safety Data Sheet (MSDS) ................................................................................... 39For more information ........................................................................................................... 39

Hewlett-Packard Limited Warranty Statement .................................................................................... 40Limited warranty for print cartridges and image drums ....................................................................... 42Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement ....................... 43Country/region-specific safety statements .......................................................................................... 44

Laser safety ........................................................................................................................ 44Canadian DOC regulations ................................................................................................. 44VCCI statement (Japan) ..................................................................................................... 44Power cord statement (Japan) ............................................................................................ 44EMI statement (Korea) ........................................................................................................ 44EMI statement (Taiwan) ...................................................................................................... 45Finnish laser statement ....................................................................................................... 46Australia .............................................................................................................................. 46

2 Service approachService approach ................................................................................................................................. 50Parts and supplies ............................................................................................................................... 51

Ordering parts, supplies, and accessories over the Internet .............................................. 51Ordering directly through the embedded Web server (for printers with networkconnections) ........................................................................................................................ 51Exchange program .............................................................................................................. 51Supplies .............................................................................................................................. 51World Wide Web ................................................................................................................. 51HP Service Parts Information ............................................................................................. 52

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HP available services .......................................................................................................................... 53Ordering related documentation and software .................................................................................... 55

3 Installation and configurationWhat ships in the box .......................................................................................................................... 58Unpacking the printer .......................................................................................................................... 59Loading detectable standard-sized media into Tray 2 and optional trays ........................................... 64Connecting power ................................................................................................................................ 66Installing a new control panel label ..................................................................................................... 67Testing the printer operation ................................................................................................................ 68Sleep delay .......................................................................................................................................... 69

Setting sleep delay .............................................................................................................. 69Disabling/enabling sleep mode ........................................................................................... 69

Connecting to a computer ................................................................................................................... 70Parallel configuration .......................................................................................................... 70USB configuration ............................................................................................................... 70Auxiliary connection configuration ...................................................................................... 71HP Jetdirect print servers ................................................................................................... 72

Available software solutions ............................................................................... 73Wireless printing ................................................................................................................. 73

IEEE 802.11 standard ........................................................................................ 73Bluetooth ............................................................................................................ 73

Printer software .................................................................................................................................... 74Software .............................................................................................................................. 74

Software features ............................................................................................... 74Driver Autoconfiguration ..................................................................................... 74Update Now ........................................................................................................ 74HP Driver Preconfiguration ................................................................................ 75

Installing the printing system software ................................................................................ 75Installing Windows printing system software for direct connections .................. 75Installing Windows printing system software for networks ................................ 76Setting up a Windows computer to use the network printer with Windows-sharing ................................................................................................................ 77Installing the software after the parallel or USB cable has been connected ..... 77

Uninstalling the software ..................................................................................................... 78Removing software from Windows operating systems ...................................... 78

Software for networks ......................................................................................................... 78HP Web Jetadmin .............................................................................................. 78UNIX ................................................................................................................... 79

Utilities ................................................................................................................................. 79Embedded Web server ...................................................................................... 79

Features ............................................................................................ 79Other components and utilities .......................................................................... 80

Printer drivers ...................................................................................................................................... 81Supported printer drivers .................................................................................................... 81Additional drivers ................................................................................................................ 81Select the correct printer driver ........................................................................................... 82Printer-driver Help (Windows) ............................................................................................. 82Gaining access to the printer drivers .................................................................................. 82

Printer drivers for Macintosh computers .............................................................................................. 84

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Supported printer drivers .................................................................................................... 84Gaining access to the printer drivers .................................................................................. 84

Software for Macintosh computers ...................................................................................................... 86Installing Macintosh printing system software for networks ............................................... 86Installing Macintosh printing system software for direct connections (USB) ...................... 87To remove software from Macintosh operating systems .................................................... 88

Network configuration .......................................................................................................................... 89Configuring TCP/IP parameters .......................................................................................... 89

Manually configuring TCP/IP parameters from the printer control panel ........... 89Setting an IP address ......................................................................................... 89Setting the subnet mask ..................................................................................... 90Setting the default gateway ................................................................................ 91Disabling network protocols (optional) (HP Color LaserJet 4700 Seriesonly) .................................................................................................................... 91Disabling IPX/SPX ............................................................................................. 92Disabling DLC/LLC ............................................................................................. 92Disabling AppleTalk ........................................................................................... 93

Setting network security on the printer ................................................................................................ 94Locking the control panel .................................................................................................... 94

Levels of security ............................................................................................... 94Using an ASCII PJL escape sequence to set network security ........................ 94

4 MaintenanceCleaning the printer and accessories .................................................................................................. 98

Cleaning spilled toner ......................................................................................................... 98Vacuum specifications ....................................................................................... 98

Performing preventive maintenance .................................................................................................... 99Managing the print cartridge .............................................................................................................. 100

HP print cartridges ............................................................................................................ 100Non-HP print cartridges .................................................................................................... 100Print cartridge authentication ............................................................................................ 100Print cartridge storage ...................................................................................................... 100Print cartridge life expectancy ........................................................................................... 100Checking the supply level ................................................................................................. 101

Using the control panel .................................................................................... 101Using the embedded Web server .................................................................... 101Using HP Web Jetadmin .................................................................................. 101

Approximate replacement intervals for supplies ............................................................................... 102ETB life .............................................................................................................................................. 103Changing print cartridges .................................................................................................................. 104

Replacing a print cartridge ................................................................................................ 104To replace the print cartridge ............................................................................................ 104

Replacing supplies ............................................................................................................................ 107Locating supplies .............................................................................................................. 107Supply replacement guidelines ......................................................................................... 107Making room around the printer for replacing supplies .................................................... 108Replacing the stapler cartridge (HP Color LaserJet 4700 Series) ................................... 108Replacing the ETB ............................................................................................................ 111Replacing the fuser ........................................................................................................... 111

Printer memory and fonts .................................................................................................................. 113

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Installing a hard drive, memory, and fonts ........................................................................................ 114Installing a hard drive (HP Color LaserJet 4700 Series) .................................................. 114Installing DDR memory DIMMs ........................................................................................ 117Installing a flash memory card (HP Color LaserJet 4700 Series only) ............................. 121Enabling memory .............................................................................................................. 125

To enable memory for Windows 98 and Me .................................................... 125To enable memory for Windows 2000 and XP ................................................ 125

Installing an HP Jetdirect print server card (HP Color LaserJet 4700 Series only) .......................... 126To install an HP Jetdirect print server card ....................................................................... 126

Setting the real-time clock ................................................................................................................. 130Setting the date and time .................................................................................................. 130

To set the date format ...................................................................................... 130To set the date ................................................................................................. 130To set the time format ...................................................................................... 131To set the time ................................................................................................. 131

Setting the wake time ....................................................................................................... 132To set the wake time ........................................................................................ 132

Setting the sleep delay ..................................................................................................... 133To set the sleep delay ...................................................................................... 133

5 Theory of operationBasic operation .................................................................................................................................. 136

Operation sequence ......................................................................................................... 136Power on sequence .......................................................................................................... 137

Internal components .......................................................................................................................... 139Formatter system ............................................................................................................................... 141

Sleep mode ....................................................................................................................... 141Image Resolution Enhancement technology (REt) .......................................................... 142Input/Output ...................................................................................................................... 142

Parallel interface (HP Color LaserJet 4700 Series only) ................................. 142USB 2.0 connector ........................................................................................... 142ACC accessory port (HP Color LaserJet 4700 Series only) ............................ 142Flash (HP Color LaserJet 4700 Series only) ................................................... 143Hard drive accessory (HP Color LaserJet 4700 Series only) .......................... 143CPU .................................................................................................................. 143

Printer memory ................................................................................................................. 143Read-only memory ........................................................................................... 143Random-access memory ................................................................................. 143

DIMM slots ........................................................................................................................ 143Flash memory .................................................................................................. 143Nonvolatile memory ......................................................................................... 143

PJL overview ..................................................................................................................... 144PML ................................................................................................................................... 144Control panel ..................................................................................................................... 144

Engine control system ....................................................................................................................... 145DC controller PCB ............................................................................................................. 145

Block operation ................................................................................................ 147Motors, fans, and environment sensor ............................................................................. 147Failure detection ............................................................................................................... 149

Drum motor failure detection ............................................................................ 149

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Fuser motor failure detection ........................................................................... 150ETB motor failure detection ............................................................................. 150Upper exhaust fan failure detection ................................................................. 150Cartridge fan failure detection .......................................................................... 150Delivery fan failure detection ............................................................................ 150Power supply fan failure detection ................................................................... 150Duplexer fan failure detection .......................................................................... 151

Low-voltage power supply ................................................................................................ 151Fuser control circuit .......................................................................................... 151Low-voltage power supply circuit ..................................................................... 153

Protective functions ......................................................................... 154Safety .............................................................................................. 155Sleep mode ..................................................................................... 155Power supply recognition ................................................................ 155

Heater temperature control ............................................................................................... 155Initial rotation temperature control ................................................................... 156Start-up temperature control ............................................................................ 156Print temperature control ................................................................................. 157Between-sheets temperature control ............................................................... 157

Temperature protective function ....................................................................................... 157Protective function by the CPU ........................................................................ 157Protective function by the fuser heater safety circuit ....................................... 157Protective function by the thermoswitch .......................................................... 158

Temperature failure detection ........................................................................................... 158Start-up failure (warmup failure) ...................................................................... 158Abnormal low temperature of main thermistor (no conduction) ....................... 158Abnormal high temperature of main thermistor ............................................... 158Abnormal low temperature of sub thermistor (no conduction) ......................... 159Abnormal high temperature of sub thermistor ................................................. 159Drive circuit abnormality ................................................................................... 159

High-voltage power supply ............................................................................................... 159Generation of biases ........................................................................................ 160

Video interface control ...................................................................................................... 162Laser/scanner system ....................................................................................................................... 163

Laser control ..................................................................................................................... 164Scanner control ................................................................................................................. 165

Image formation system .................................................................................................................... 167Image formation process .................................................................................................. 169Electrostatic latent image formation block ........................................................................ 171

Step 1: Pre-exposure ....................................................................................... 171Step 2: Primary charging ................................................................................. 172Step 3: Laser beam exposure .......................................................................... 172

Development block ........................................................................................................... 172Step 4: Development ........................................................................................ 172

Transfer block ................................................................................................................... 173Step 5: Attraction .............................................................................................. 173Step 6: Transfer ............................................................................................... 173Step 7: Separation ........................................................................................... 174

Fusing block ...................................................................................................................... 174Step 8: Fusing .................................................................................................. 174

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Cleaning block .................................................................................................................. 175Step 9: Drum cleaning ...................................................................................... 175

Print cartridges .................................................................................................................. 175Memory tag ...................................................................................................... 177

Cartridge presence detection ............................................................................................ 177Memory tag detection ....................................................................................... 177Photosensitive drum detection ......................................................................... 177Developing cylinder disengaging control ......................................................... 178

ETB (electrostatic transfer/transport belt) ......................................................................... 178Transfer roller (Y, C, M) engagement/disengagement detection ..................................... 180Transfer roller engagement/disengagement control ......................................................... 180Calibration and cleaning ................................................................................................... 181

ETB cleaning .................................................................................................... 182Color misregistration corrective control ........................................................... 183

Color misregistration detection ......................................................................................... 184Image stabilization control ................................................................................................ 185

Environmental change control ......................................................................... 186Conditions leading up to DHALF ...................................................................... 187Image halftone calibration control (DHALF) ..................................................... 187Image density detection ................................................................................... 187

Pickup/feed system ........................................................................................................................... 189Pickup/feed unit ................................................................................................................ 194

Paper tray detection and paper tray media size detection .............................. 194Paper tray pickup operation ............................................................................. 195Media lift-up operation ...................................................................................... 196

Initial lift-up ...................................................................................... 196Lift-up during printing ....................................................................... 196

Multiple-feed prevention ................................................................................... 197Skew correction ................................................................................................ 199Media detection ................................................................................................ 200Feed speed control .......................................................................................... 201

Fusing and delivery block ................................................................................................. 202Loop control ..................................................................................................... 202Fusing pressure release mechanism ............................................................... 203Jam detection ................................................................................................... 204

Pickup delay jam ............................................................................. 205Pickup stationary jam ...................................................................... 205Delivery delay jam ........................................................................... 205Door open jam ................................................................................. 205Residual paper jam ......................................................................... 205Reversing unit jam 1 ........................................................................ 205Reversing unit jam 2 ........................................................................ 206Duplexing pickup unit jam 1 ............................................................ 206Automatic delivery function ............................................................. 206

Duplex feed unit ................................................................................................................ 206Reversing/duplexing feed operation ................................................................ 207Jam detection ................................................................................................... 209

Reversing unit jam 1 ........................................................................ 210Reversing unit jam 2 ........................................................................ 210Duplexing pickup unit jam 1 (Duplexing unit stationary jam) .......... 210

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500-sheet paper feeder ..................................................................................................................... 211Pickup and feed operations .............................................................................................. 212

Stapler/stacker (HP Color LaserJet 4700 Series only) ..................................................................... 214Staple mode ...................................................................................................................... 214Stacker mode .................................................................................................................... 214Offset mode ...................................................................................................................... 214Messages .......................................................................................................................... 215

6 Removal and replacementRemoval and replacement strategy ................................................................................................... 218

Repair notices ................................................................................................................... 218Caution regarding electrostatic discharge (ESD) ............................................................. 218Required tools ................................................................................................................... 218Types of screws ................................................................................................................ 219Parts-removal tree ............................................................................................................ 220

User-replaceable parts ...................................................................................................................... 221Print cartridges and ETB ................................................................................................... 222Fuser ................................................................................................................................. 222Tray 1 pickup roller and separation pad ........................................................................... 222Tray 2-x separation roller .................................................................................................. 225Tray 2-x feed and pickup rollers ....................................................................................... 226Formatter .......................................................................................................................... 227Compact flash ................................................................................................................... 228HP Jetdirect print server card (4700 models) ................................................................... 228DDR memory DIMMs ........................................................................................................ 228Hard drive (4700 models) ................................................................................................. 228Installing a new control panel label ................................................................................... 228

Covers and external components ...................................................................................................... 230Paper tray (Tray 2) ............................................................................................................ 231Multipurpose tray (Tray 1) ................................................................................................. 231Front cover ........................................................................................................................ 235Duplex cover ..................................................................................................................... 239Face down tray assembly ................................................................................................. 239Top cover .......................................................................................................................... 240Right cover ........................................................................................................................ 245Left cover .......................................................................................................................... 247Rear cover ........................................................................................................................ 249Control panel ..................................................................................................................... 250

Main assemblies ................................................................................................................................ 253Disengaging drive assembly ............................................................................................. 254Remove main drive assembly ........................................................................................... 256Reinstall main drive assembly .......................................................................................... 263Pickup motor assembly ..................................................................................................... 273Lifter drive assembly ......................................................................................................... 275Delivery assembly ............................................................................................................. 278Paper feed assembly ........................................................................................................ 283Fuser drive assembly ........................................................................................................ 286Laser/scanner assembly ................................................................................................... 287

Motors and fans ................................................................................................................................. 297Disengaging drive motor ................................................................................................... 298

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Drum drive motors (Y/C/M/K) ........................................................................................... 298Power supply fan/shroud (Fan 4) ..................................................................................... 299Delivery fan/shroud (Fan 3) .............................................................................................. 300Cartridge fan/shroud (Fan 2) ............................................................................................ 302Upper exhaust fan (Fan 1) ................................................................................................ 305

Sensors and switches ........................................................................................................................ 308Environment sensor .......................................................................................................... 308Power switch assembly .................................................................................................... 309

PCBs .................................................................................................................................................. 312DC controller PCB ............................................................................................................. 312Low-voltage power supply PCB ........................................................................................ 319Memory controller PCB ..................................................................................................... 321E label memory contacts and cable .................................................................................. 322High-voltage power supply PCB ....................................................................................... 324Toner level detection PCB ................................................................................................ 326High-voltage contacts ....................................................................................................... 326

500-sheet paper feeder ..................................................................................................................... 328500-sheet paper feeder right cover .................................................................................. 329500-sheet paper feeder rear cover ................................................................................... 329500-sheet paper feeder left cover ..................................................................................... 330500-sheet paper feeder front cover .................................................................................. 331500-sheet paper pickup drive assembly ........................................................................... 333500-sheet paper feeder lifter drive assembly ................................................................... 337500-sheet paper feeder pickup rollers .............................................................................. 339

Stapler/stacker (4700 models) .......................................................................................................... 340Remove the stapler/stacker from the printer .................................................................... 340Staple cartridge left cover ................................................................................................. 341Output tray ........................................................................................................................ 341Left cover .......................................................................................................................... 342Top cover .......................................................................................................................... 342Right cover ........................................................................................................................ 344Staple cartridge ................................................................................................................. 346Stapler/stacker PCB .......................................................................................................... 347Stapler/stacker unit assembly 24v 2.5 amp ...................................................................... 348

Duplexer ............................................................................................................................................ 349Top duplexing assembly ................................................................................................... 349Duplex tray ........................................................................................................................ 349

7 TroubleshootingIntroduction ........................................................................................................................................ 352Troubleshooting process ................................................................................................................... 354

Pre-troubleshooting checklist ............................................................................................ 354Troubleshooting checklist ................................................................................................. 355Troubleshooting flowchart ................................................................................................. 356Power-on checks .............................................................................................................. 357

Power-on troubleshooting overview ................................................................. 357Control panel messages .................................................................................................................... 359

Warning messages ........................................................................................................... 359Error messages ................................................................................................................. 359Critical error messages ..................................................................................................... 359

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Message listing ................................................................................................................. 359Formatter lights .................................................................................................................................. 395

Embedded HP Jetdirect LEDs .......................................................................................... 395Heartbeat LED .................................................................................................................. 396

Accessory lights (4700 models) ........................................................................................................ 397Interpreting stapler/stacker indicator light codes .............................................................. 397

Replacement parts configuration ....................................................................................................... 400Formatter and DC controller ............................................................................................. 400Formatter (new or previously installed in another printer) ................................................ 400DC controller (new or previously installed in another printer) .......................................... 401Formatter and firmware compact flash ............................................................................. 401

Paper path troubleshooting ............................................................................................................... 402Jams .................................................................................................................................. 402Jam locations .................................................................................................................... 402Jam locations by error message ....................................................................................... 405Jam recovery .................................................................................................................... 406

To disable paper jam recovery ......................................................................... 407Avoiding jams .................................................................................................................... 407Solving repeated jams ...................................................................................................... 408Persistent jams ................................................................................................................. 408

Basic troubleshooting for jams ......................................................................... 408Data collection .................................................................................................. 409General paper path troubleshooting ................................................................ 409Paper path checklist ......................................................................................... 410Jams in Tray 1 .................................................................................................. 410Jams in Tray 2 .................................................................................................. 411Jams in the paper path ..................................................................................... 412Jams in the top cover ....................................................................................... 412Jams in the duplex path ................................................................................... 413

Common causes of paper jams ........................................................................................ 414Paper jams ....................................................................................................... 414

Clearing jams .................................................................................................................... 415Jam in Tray 1 ................................................................................................... 415Jam in Tray 2 or optional trays ......................................................................... 416Jams in top cover area ..................................................................................... 417

Clearing a jam in the top cover area ............................................... 418Clearing other jams .......................................................................................... 420Jams in the stapler/stacker (4700 models) ...................................................... 423Staple jams ....................................................................................................... 429

Paper transport troubleshooting ........................................................................................................ 432Multiple pages are fed ...................................................................................................... 432Media is wrinkled or folded ............................................................................................... 432Paper is skewed ................................................................................................................ 433

Image formation troubleshooting ....................................................................................................... 434Print quality troubleshooting tools ..................................................................................... 434Print quality problems associated with media .................................................................. 434Overhead transparency defects ........................................................................................ 435Print quality problems that are associated with the environment ..................................... 436Print quality problems that are associated with jams ....................................................... 436Print quality troubleshooting pages .................................................................................. 436

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Understanding color variations ......................................................................................... 436Common causes of color variation ................................................................... 437

Color selection process .................................................................................................... 437Matching colors ................................................................................................................. 437

PANTONE* color matching .............................................................................. 437Swatch book color matching ............................................................................ 437

Using color ........................................................................................................................ 438HP ImageREt 3600 .......................................................................................... 438Paper selection ................................................................................................ 438sRGB ................................................................................................................ 438Adobe® RGB ................................................................................................... 439CMYK+ ............................................................................................................. 439

Color options ..................................................................................................................... 439Print in grayscale .............................................................................................. 439Automatic or manual color adjustment ............................................................ 440Manual color options ........................................................................................ 440Halftone options ............................................................................................... 440Neutral Grays ................................................................................................... 440Edge Control .................................................................................................... 440RGB Color ........................................................................................................ 441

Adjusting color balance ..................................................................................................... 441To adjust color density ..................................................................................... 441Web-downloadable color tables ....................................................................... 442

Image defects .................................................................................................................................... 443Light image ....................................................................................................................... 444Light color ......................................................................................................................... 445Dark image ........................................................................................................................ 445Dark color .......................................................................................................................... 446Completely blank image ................................................................................................... 446All black or solid color ....................................................................................................... 447Dots in vertical lines .......................................................................................................... 447Dirt on the front or back of the paper ................................................................................ 448Vertical lines ...................................................................................................................... 448White vertical lines ............................................................................................................ 449Horizontal lines ................................................................................................................. 449White horizontal lines ........................................................................................................ 450Missing color ..................................................................................................................... 450Blank spots ....................................................................................................................... 451Poor fusing ........................................................................................................................ 451Distortion or blurring .......................................................................................................... 452Smearing ........................................................................................................................... 453Misplaced image ............................................................................................................... 454Repetitive defects troubleshooting ................................................................................... 454

Repetitive defect ruler ...................................................................................... 455Interface troubleshooting ................................................................................................................... 457

Communications checks ................................................................................................... 457AUTOEXEC.BAT standard configurations ....................................................................... 457

Parallel MS-DOS commands ........................................................................... 457Printer Job Language (PJL) commands ........................................................................... 457

@PJL [Enter] .................................................................................................... 457

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UEL .................................................................................................................. 458@PJL COMMENT ............................................................................................ 458@PJL INFO CONFIG ....................................................................................... 458@PJL INFO ID ................................................................................................. 458@PJL INFO USTATUS .................................................................................... 458@PJL INFO PAGECOUNT .............................................................................. 458@PJL JOB ....................................................................................................... 458@PJL EOJ ....................................................................................................... 459@PJL ECHO .................................................................................................... 459@PJL USTATUS JOB=ON/OFF ...................................................................... 459@PJL USTATUSOFF ...................................................................................... 459

Changing printer control panel configuration settings ....................................................................... 460Job storage limit (4700 models) ........................................................................................ 460

Setting the job storage limit .............................................................................. 460Job held timeout (4700 models) ....................................................................................... 460

Setting the job held timeout ............................................................................. 460Show IP address ............................................................................................................... 461

Showing the IP address ................................................................................... 461Color/black mix ................................................................................................................. 461

Setting the color/black mix ............................................................................... 461Tray behavior options ....................................................................................................... 462

Setting the printer to use the requested tray .................................................... 462Setting manually feed prompt .......................................................................... 463Setting the printer default for PS defer media .................................................. 463Setting the printer to use size/type prompt ...................................................... 464Setting the printer to use another tray ............................................................. 464Setting the printer to duplex blank pages ........................................................ 465Setting the printer to rotate images .................................................................. 465

Sleep delay ....................................................................................................................... 465Setting sleep delay ........................................................................................... 466Disabling/enabling sleep mode ........................................................................ 466

Wake time ......................................................................................................................... 466Setting the wake time ....................................................................................... 467

Display brightness ............................................................................................................. 467Setting the display brightness .......................................................................... 467

Personality ........................................................................................................................ 468Setting the personality ...................................................................................... 468

Clearable warnings ........................................................................................................... 468Setting the clearable warnings ......................................................................... 469

Auto continue .................................................................................................................... 469Setting auto continue ....................................................................................... 469

Replace supplies ............................................................................................................... 470Setting replace supplies response ................................................................... 470

Order at ............................................................................................................................. 470Setting order at response ................................................................................. 470

Color supply out ................................................................................................................ 471Setting color supply out response .................................................................... 471

Jam recovery .................................................................................................................... 471Setting jam recovery response ........................................................................ 472

RAM disk ........................................................................................................................... 472

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Changing RAM disk behavior .......................................................................... 472Language .......................................................................................................................... 472

Selecting the language ..................................................................................... 473Selecting the language if the display is in a language you do notunderstand ....................................................................................................... 473

Using the printer control panel in shared environments ................................................... 473Control panel troubleshooting ........................................................................................................... 474

Printing a menu map ......................................................................................................... 474Information menu .............................................................................................................. 474Paper handling menu ........................................................................................................ 476Configure device menu ..................................................................................................... 478

Printing submenu ............................................................................................. 478PCL submenu .................................................................................................. 482Print quality submenu ....................................................................................... 483System setup submenu .................................................................................... 488Stapler/stacker submenu (4700 models) ......................................................... 493I/O submenu ..................................................................................................... 494Embedded Jetdirect submenu ......................................................................... 495Resets submenu .............................................................................................. 499

Diagnostics menu ............................................................................................................. 500Service menu .................................................................................................................... 503

Tools for troubleshooting ................................................................................................................... 505Using the embedded Web server ..................................................................................... 505

Accessing the embedded Web server ............................................................. 505Information tab ................................................................................................. 506Settings tab ...................................................................................................... 506Setting the real-time clock ................................................................................ 507Networking tab ................................................................................................. 507Other links ........................................................................................................ 507

Configuration pages .......................................................................................................... 507Configuration page ........................................................................................... 507HP embedded Jetdirect page .......................................................................... 509Paper handling configuration page (4700 models) .......................................... 510Finding important information on the configuration pages ............................... 511

Print the supplies status page ........................................................................................... 512Print the usage page ......................................................................................................... 513Print the demo page ......................................................................................................... 514Print the file directory page ............................................................................................... 515Print the PCL font list page ............................................................................................... 515Print the PS font list page ................................................................................................. 516Print the RGB samples page ............................................................................................ 517Print the CMYK samples page .......................................................................................... 518

Diagnostics ........................................................................................................................................ 520LED diagnostics ................................................................................................................ 520Engine diagnostics ............................................................................................................ 521

Diagnostics mode ............................................................................................. 521Diagnostics that put the engine into the special diagnostics mode ................. 521Diagnostic tests ................................................................................................ 521

Individual diagnostic tests ................................................................................................. 522Print the event log page ................................................................................... 522

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View the event log on the control panel display ............................................... 523Print the PQ troubleshooting pages ................................................................. 524Diagnostics page .............................................................................................. 525Disable cartridge check (special mode test) .................................................... 526Paper path sensors (special mode test) .......................................................... 527Paper path test ................................................................................................. 527Finishing paper path test .................................................................................. 528Manual sensor test (special mode test) ........................................................... 528Manual sensor test 2 (special mode test) ........................................................ 531Component test (special mode test) ................................................................ 532Print/Stop test ................................................................................................... 535Colorband test .................................................................................................. 535Information menu ............................................................................................. 535Configure device menu/printing menu ............................................................. 536Configure device menu/print quality menu ...................................................... 536Configure device menu/resets menu ............................................................... 536

Test pages ......................................................................................................................................... 537Engine test page ............................................................................................................... 537Formatter test page ........................................................................................................... 537

Engine resets ..................................................................................................................................... 538Cold reset .......................................................................................................................... 538

To perform a cold reset .................................................................................... 538NVRAM initialization ......................................................................................................... 538

To initialize NVRAM ......................................................................................... 538Hard disk initialization (4700 models) ............................................................................... 539

To initialize the hard disk ................................................................................. 539Calibration bypass ............................................................................................................ 539

To bypass calibration ....................................................................................... 539Quick Calibrate Now ......................................................................................................... 539Full Calibrate Now ............................................................................................................. 539

Service menu ..................................................................................................................................... 541Using the Service menu .................................................................................................... 541

Clear event log ................................................................................................. 541Mono cycle count/Color cycle count ................................................................ 541Serial number ................................................................................................... 541Service ID ......................................................................................................... 541Restoring the Service ID .................................................................................. 541Converting the Service ID to an actual date .................................................... 542Cold reset paper ............................................................................................... 542

Diagrams ........................................................................................................................................... 543Main parts ......................................................................................................................... 543Switches ............................................................................................................................ 545Sensors ............................................................................................................................. 546Solenoids .......................................................................................................................... 547Motors and fans ................................................................................................................ 548PCBs ................................................................................................................................. 549DC controller PCB ............................................................................................................. 550Connectors ........................................................................................................................ 551General timing chart ......................................................................................................... 557General circuit diagrams ................................................................................................... 558

xvi ENWW

fineline6

8 Parts and diagramsIntroduction ........................................................................................................................................ 562Ordering parts and supplies .............................................................................................................. 563

Parts that wear .................................................................................................................. 563Parts .................................................................................................................................. 563Customer support ............................................................................................................. 563Supplies and accessories ................................................................................................. 563Common fasteners ............................................................................................................ 566

User-replaceable parts ...................................................................................................................... 567Assembly locations ............................................................................................................................ 570

Major components ............................................................................................................ 570External covers and panels ............................................................................................................... 572Internal components .......................................................................................................................... 576Accessories ....................................................................................................................................... 610Alphabetical parts list ......................................................................................................................... 628Numerical parts list ............................................................................................................................ 634

Index .................................................................................................................................................................. 641

ENWW xvii

fineline6

7 Troubleshooting

This chapter contains information about the following topics:

● Introduction

● Troubleshooting process

● Control panel messages

● Formatter lights

● Accessory lights (4700 models)

● Replacement parts configuration

● Paper path troubleshooting

● Paper transport troubleshooting

● Image formation troubleshooting

● Image defects

● Interface troubleshooting

● Changing printer control panel configuration settings

● Control panel troubleshooting

● Tools for troubleshooting

● Diagnostics

● Test pages

● Engine resets

● Service menu

● Diagrams

ENWW 351

fineline6

Index

Symbols/Numerics3 roller kit

part numbers 5654MB flash memory DIMM 142500-sheet paper feeder

assembly, part numbers 610circuit diagram 560drive assembly, removing 333front cover, removing 331left cover, removing 330lifter drive assembly,

removing 337part numbers 563, 610pickup rollers, removing 339pickup/feed

operations 135, 189, 211rear cover, removing 329removing 328right cover, removing 329

500-sheet trayduplex printing 34

533 MHz RISC processor 142

AACC accessory port 71accessories

cleaning 98hard drive 9part numbers 563

accommodating supplies 107adaptive halftoning 440adhesive labels. See labelsalerts

e-mail 506anticounterfeit Web site 100ASIC 145ATTS 159Australian EMC statement 46auto continue 469, 491auto sense mode 484

AUTOEXEC.BAT file 457automatic color settings 440automatic delivery function 206automatic mode 201auxiliary connection

configuration 71available services 53

Bbasic operation 135, 136batteries included 38belt test 533bias 159bidirectional interfaces 137, 142bin

delivery unit operations 202blank images, troubleshooting 446blank spots, troubleshooting 451block

part numbers 576block operations 145Bluetooth 73blurring, troubleshooting 452bypassing calibration 539

Ccables

part numbers 563calibration 181, 539Canadian DOC regulations 44cartridge fan

removing 302cartridge guide assembly

part numbers 576cartridge presence detection

operations 177cartridge, print

changing 103cleaning 136diagnostics 526, 533

life expectancy 100non-HP 100operations 175ordering 51, 562part numbers 565removing during service 222status page, printing 512storing 20, 100supply level, checking 101

cartridgesrecycling 36

cartridges, printwarranty 42

circuitfuser control 151power supply 151

circuit diagram 558cleaning

color registration detectionunit 98

ETB attaching roller 98inside printer 98outside covers 98paper pickup rollers 98printer and accessories 97

cleaning operationsblock 175

clearable warningmessages 143setting display time 468settings 491

clearing jams 418, 420, 423clock

setting 130, 507CMYK sample page, printing 518CMYK+ color 439cold reset 538color

automatic settings 440balance, adjusting 441

ENWW Index 641

fineline6

CMYK+ 439dark, troubleshooting 446Edge Control setting 440Halftone setting 440HP ImageREt 438light, troubleshooting 445manual settings 440matching 437misalignment 147misregistration correction 183misregistration detection 184missing 450Neutral Grays setting 440options 439Print in Grayscale 439RGB 439RGB setting 441sample pages, printing 517solid, troubleshooting 447sRGB 438variation, troubleshooting 436

color misregistrationcorrection 183

color optionsconfiguring 461

color print cartridgepart numbers 565, 567

color supply outreporting 471

color tablesWeb-downloadable 442

color/black mix 461commands 457common fasteners 566communications,

troubleshooting 457compact flash

configuration 401removing 228

componentsdiagnostics 532part numbers 576

computerC-connector 70connect 57, 70

configurationcompact flash 401DC controller 400, 401formatter 400replacement parts 400

configuration pageinformation 511printing 57, 68, 97, 113, 507viewing with embedded Web

server 506Configure device menu 478connecting

computer 57power 57power cord 57, 66

connectorslocating 551part numbers 576

consumables. See suppliescontrol panel

cold reset 538Configure device menu 478configuring 460diagnostics menu 500embedded Jetdirect

submenu 495I/O submenu 494information menu 474installing 57label 57label part numbers 564locking menus 57, 94menu map, printing 474messages 359messages, settings 491Paper handling menu 476PCL submenu 482print cartridge supply level,

checking 101Print quality submenu 483printer personalities 468Printing submenu 478removing 250Resets submenu 499Service menu 541service menu 503stapler/stacker submenu 493System setup submenu 488troubleshooting 474using in shared

environments 473control panel assembly

part numbers 572control panel display

options 467

control panel labelinstall 67installing 228part numbers 567removing 228

control panel messages 359counterfeit supplies 100counts, page 513, 538, 541covers

cleaning 98duplex, removing 239face down, removing 239front, removing 235left, removing 247part numbers 572rear, removing 249removing 230right, removing 245top, jams 412top, removing 240

CPU 142customer support

call centers 563

Ddamage by media 29dark print, troubleshooting 445date, setting 130DC bias 159DC controller

connections 316door open jam 205duplex jam 206operations 145PCB, locating 549, 550PCB, part numbers 609PCB, removing 312

DC motors 147DDR memory

installing, replacing 97part numbers 564replacing 114

default settings, restoring 499defect

image 202media transport 202

delay, sleep 133delivery assembly

part numbers 570removing 278

642 Index ENWW

fineline6

delivery delay jamjam detection 205

delivery fanremoving 300

delivery sourceface-down 189

delivery unit operations 202demo page, printing 514density control 187density operations 185detection signal

fan failures 149detection switch 192developing bias 159developing cylinder

operations 178developing disengaging motor 147development block operations 172DHALF control 187diagnostics

calibration bypass 539cartridge check 526colorband 535component 532engine 521, 537finishing paper path 528formatter 537LED 520manual sensor test 528page 525paper path 527print quality 436Print/Stop 535

Diagnostics menu 500DIMMs

installing 97, 117installing, replacing 97operations 143part numbers 564, 609PCB, locating 549removing 228replacing 114safe handling 97, 114

dirty pages, troubleshooting 448disabling/enabling sleep mode 69disengaging drive assembly

part numbers 570removing 254

disengaging drive motorremoving 298

diskfile directory, printing 515initialization 539

display brightnesssetting 467

disposal, end-of-life 38DLC/LLC settings 495documentation 55, 565door open jam

jam detection 205DOS commands 457dots, troubleshooting 447download

manual 55drive

features 142drive circuit abnormality 155driver

autoconfiguration 74configuration 75

driver updatesMacintosh OS-X 54subscription 54

driversaccessing 82, 84downloading 51Help 82selecting 82

drumcleaning operations 175detection 177image formation

operations 171motors 190, 548sensors 546

drum drive motorsremoving 298

duplex coverremoving 239

duplex printing 34duplex printing accessory

media types supported 25duplex tray

removing 349duplexer

feed unit operations 206jams, causes of 413part numbers 610removing 349

duplexer accessoriespart numbers 610

duplexer fan 147duplexing driver 206duplexing feed 206duplexing pickup unit jam

jam detection 206

EE label memory contacts

removing 322e-mail

alerts 506Edge Control settings 440EEPROM 145EIO slot 142electrostatic discharge 218electrostatic-image formation

block 171embedded Jetdirect submenu 495embedded Web server

description 79features 79ordering supplies 51print cartridge supply level,

checking 101using 505

enabling memoryWindows 97, 125

end-of-life disposal 38engine control

system 135, 136, 145engine diagnostics 521engine test 141engine test page 537envelope feeder

media types supported 25settings 476

envelopescaution 32margins 23specifications 22storing 23

environment sensoroperations 147, 186removing 308

environmental features 8Environmental Product

Stewardship Program 36environmental specifications 16

ENWW Index 643

fineline6

error messagesauto continue 469clearable 143jams 405printing event log 500settings 491

error statusmotor failures 149

ESD (electrostatic discharge) 218ETB

cleaning 136, 182different circumstances 97motor 147, 190part numbers 565, 567removing during service 222replacement

intervals 97, 103replacing 111

ETB assemblycleaning operations 175diagnostics 533operations 178part numbers 570

ETB lever assemblypart numbers 576

European Union, wastedisposal 38

event logviewing 506

exhaust fan 147external components

removing 230

Fface down tray assembly

removing 239factory default settings,

restoring 499failure detection 149fans

locating 548operations 147removing 297

FAQ (frequently asked questions)Web site 563

feed rollerpart numbers 565

feed speed control 201feeding operations 135, 189file directory, printing 515

Finnish laser statement 46firmware upgrade 143flash

optional 142part numbers 564

flash memory cardinstalling 97, 114, 121

font lists, printing 515fonts

printer 97formatter

LED 520lights 395operations 135, 137part numbers 565, 609PCB, locating 549removing 227system 135, 141test page 537

front coverremoving 235

Full Calibrate Now 539fuser

assembly, part numbers 570control switch 151heater safety circuit 151motor 147, 190operations 202part numbers 567power supply operations 151power supply, part

numbers 585, 609, 631, 638replacing 99, 111temperatures 151

fuser drive assemblyremoving 286

fuser heaters 151, 155fuser kit

part numbers 565fuser pressure release

motor 147, 190, 203fusing media sensor 202fusing operations 174fusing pressure roller 202fusing sleeve 202fusing, troubleshooting 451

Ggear

part numbers 576

generation of bias 159gray settings

Neutral Grays 440Print in Grayscale 439

guidelinessupply replacement 107

Hhalftone

control 187settings 440

hard diskinitialization 539

hard drivefeatures 142file directory, printing 515installing 114part numbers 564removing 228

heartbeat LED 396heater temperature control 155Heavy paper

Tray 1 33Help, printer-driver 82high-voltage contacts

removing 326high-voltage power supply

PCB, locating 549PCB, part numbers 609PCB, removing 324

host USB 70HP Color LaserJet 4700

service manual 55support CD-ROM 55unpacking 59

HP customer careAmericas 51Europe 51

HP ImageREt 438HP Jetdirect

administrator's guide 55UNIX 79

HP Jetdirect print serverconfiguration page 509configuring 506install 97, 126lights 395part numbers 563removing 228settings 495

644 Index ENWW

fineline6

HP OpenVMS drivers 81HP Technical Training 563HP Web Jetadmin

print cartridge supply level,checking 101

humidityenvironment sensor

operations 147, 186environmental specifications 16

HVATTS 159

II/O configuration

network configuration 57, 89I/O operations 142I/O ports

remote configuration 144I/O storage

NVRAM 143I/O submenu 494IBM OS/2 drivers 81identification 15IEEE 802.11b standard 73IEEE-1284 142image formation

operations 135, 167, 171system 136troubleshooting 434

image quality, troubleshootingafter jams 436blank images 446blank spots 451blurring 452color 436, 441, 445, 446, 447,

450dark print 445defects 443diagnostics pages 436dirty pages 448dots 447fusing, poor 451light print 444lines 448media 434misplaced images 454repetitive defects 455smearing 453

image resolutionoperations 142

image stabilization control 185

ImageREt (image resolutionenhancement technology)

default setting 142imaging drum. See druminformation menu 474information pages

configuration page 57, 68initializing

hard disk 539NVRAM 538

input traysconfiguring 462

input/output operations 142installation

caution 16connecting power cord 57, 66print cartridge 57printing system software 76site requirements 16unpacking printer 57, 59

installingcontrol panel label 57DDR memory 97, 114DIMMs 97, 114, 117flash memory

card 97, 114, 121fonts 97, 114hard drive 97, 114memory 97, 114print cartridge 57printing system software 75

installing softwareWindows 98 77Windows Me 77

interface operations 142internal clock 507internal components

diagnostics 532part numbers 576

INTR period 136IP address

displaying 461IPX/SPX settings 495

Jjam recovery

setting 471jams

500-sheet paper feeder 412causes of 407

cleaning spilled toner 98clearing 415common causes 414detection operations 204duplex path 413error messages 405finishing paper path test 528frequent, troubleshooting 408locations 402paper path 412paper path test 527print quality,

troubleshooting 436recovery settings 406, 492repeated, troubleshooting 408stapler/stacker 423stapler/stacker duplex path 423staples 429top cover 412top cover area 418Tray 1 410Tray 2 411

Japanese VCCI statement 44Jetdirect print server

configuration page 509configuring 506lights 395part numbers 563settings 495

job held timeout 460job storage

limit 460settings 488

KKorean EMI statement 44

Llabel

control panel 57, 564labels

specifications 24languages

changing 472control panel 564control panel labels 564embedded Web server 506PJL 144, 457printer 491selecting 472

ENWW Index 645

fineline6

laser beam exposureoperations 172

laser safety statements 44laser/scanner assembly

laser control 164operations 135, 163part numbers 576removing 287scanner control 165

laser/scanner system 136LED, formatter 520left cover

removing 247lever

part numbers 576lifter drive assembly

part numbers 570, 610removing 275

lifter motor 147, 194light print, troubleshooting 444lights

formatter 395lines, troubleshooting 448link speed, network 495Linux drivers 81loading

stapler cartridge 107loading media into

optional trays 57, 64Tray 2 57, 64

locatingsupplies 107

locking control panelmenus 57, 94

log, event 500, 522loop control 202low-voltage power supply

PCB, locating 549PCB, part numbers 609PCB, removing 319

LSTR period 136luminance distribution 200

MMacintosh

drivers, accessing 84software, uninstall 88software, USB 87

main assemblieslocating 543removing 253

main drive assemblypart numbers 576removing 256

maintenancepreventive 97

maintenance kitusing 99

major components 570managing

print cartridge 100Manual color settings 440manuals

service 565technical reference 565

margins, envelopes 23matching colors 436, 437material restrictions 38Material Safety Data Sheet

(MSDS) 39media

default size 542detection 200, 201loading optional trays 57, 64loading Tray 2 57, 64maximum size 8misprint 201part numbers 563, 564pickup/feed

operations 135, 189print speed 201sensing 484sensor 204settings 478size-detection operations 194skewed, troubleshooting 433specifications 21speed control 201storing 21tray settings 476troubleshooting print

quality 434type 8types supported 25warp 202weight 8weight equivalence table 34wrinkled, troubleshooting 432

media jams. See jamsmemory

enabling 97, 114, 125NVRAM initialization 538operations 143part numbers 609, 610PCBs, locating 549printer 97tag, print cartridges 177

memory contact cablepart numbers 576

memory controller PCBremoving 321

memory tagdetection 177

menus, control panelConfigure device 478diagnostics 500, 503embedded Jetdirect 495general 57I/O 494information 474locking 57, 94map, printing 474Paper handling 476PCL 482Print quality 483Printing 478Resets 499Service 541stapler/stacker 493System setup 488unlocking menus 538

mercury-free product 38messages

clearable 143control panel 359, 500critical 359error 359jams 405printing event log 500settings 491warning 359

microprocessor 205misplaced images,

troubleshooting 454model number

locating 15mopies 142

646 Index ENWW

fineline6

motor failuresrotation 149start-up 149

motorsdiagnostics 533locating 548operations 147pickup/feed system 190, 192removing 297

multiple original prints(mopies) 142

multiple-feedprevention 197troubleshooting 432

multipurpose paper sensor 189multipurpose pickup solenoid 190multipurpose tray

part numbers 572

Nnetwork configuration 57, 89networking 72networks

administrative tools 80cards, part numbers 563communications,

troubleshooting 457configuring 89configuring with embedded

Web server 507default gateway 91disabling AppleTalk 93disabling DLC/LLC 92disabling IPX/SPX 92disabling protocols 91HP embedded Jetdirect

configuration page 509IP address 89security 57, 94settings 495software 78subnet mask 90TCP/IP parameters 89

Neutral Grays settings 440non-HP print cartridge 100nonvolatile memory

initialization 538operations 143

number of copies 478

NVRAMinitialization 538operations 143

Ooblique roller 206offset mode 214online Web registration 80operating environment

specifications 16operations

basic system 135, 136calibration 181color misregistration

detection 184CPU 142DC controller PCB 145density control 185duplexer 206engine control system 135, 145environment sensor 186ETB (electrostatic transfer/

transport belt) 178fans 147formatter 135, 137fuser power supply 151fuser/delivery unit 202heater temperature control 155image formation

system 135, 167, 171image stabilization control 185input/output 142jam detection 204laser/scanner system 135, 163memory 143motors 147parallel interface 142pickup/feed system 135, 189PJL 144print cartridges 175Resolution Enhancement

technology (REt) 142sequence of 136sleep mode 141

optional traysloading media 64

order atsetting 470supplies low 470

orderingdocumentation 55parts and supplies 562software 55

OS/2 drivers 81output bin

delivery unit operations 202output quality, troubleshooting

after jams 436blank images 446blank spots 451blurring 452color 436, 441, 445, 446, 447,

450dark print 445defects 443diagnostic pages 436dirty pages 448dots 447fusing, poor 451light print 444lines 448media 434misplaced images 454repetitive defects 455smearing 453

output traypart numbers 610

Ppage counts 513, 538, 541PANTONE color matching 437paper

default size 542feeding 147part numbers 564pickup/feed

operations 135, 189settings 478size-detection operations 194skewed, troubleshooting 433specifications 21speed control 201storing 21tray settings 476troubleshooting, print

quality 434types supported 25weight equivalence table 34wrinkled, troubleshooting 432

ENWW Index 647

fineline6

paper feed assemblypart numbers 576, 610removing 283

paper feed roller assemblypart numbers 610

paper feeder driver PCB 211paper feeder pickup solenoid 211paper handling

configuration 510features 8information page 510

Paper handling menu 476paper jams. See jamspaper path

jams, causes of 412testing 500troubleshooting checklist 410

paper pickup drive assemblypart numbers 570, 610

paper pickup roller assemblypart numbers 610

paper pickup rollers, removing500-sheet paper feeder 339

paper reversing sensor 205paper sensor 192paper stack surface sensor 189paper transport

troubleshooting 432paper tray

part numbers 570, 610pickup 195

paper tray paper sensor 189paper tray pickup solenoid 190paper type

heavy and extra heavy 33intermediate 33tough 33

paper warp 202parallel configuration 70parallel connection

DOS commands 457operations 142

parallel connection cablespart numbers 563

parallel interfacedefault setting 142

part numbers500-sheet paper feeder 610accessories 563accessory 51

CD-ROM 55control panel label 564covers 572documentation 55documentation manuals 565duplexer 610internal components 576manual 55media 564PCBs 609power supplies 585, 631, 638printer 55reference material 565retaining rings 566screws 566service manuals 565stapler/stacker 610supplies 565technical reference

manuals 565user guide 55user-replaceable parts 567

partsreplacing 217service approach 50

parts-removal, tree 220passwords

network 506PCBs

part numbers 609, 610removing 312

PCL driversselecting 82

PCL font lists, printing 515PCL submenu 482perform printer maintenance

message 99personality

PJL 144, 457settings 468, 491

phone support 563photo interrupter 189photographic drum. See drumphysical specifications 16pickup arm method 194pickup cam 194pickup delay jam

jam detection 205pickup motor 147, 190

pickup motor assemblypart numbers 570removing 273

pickup rollerpart numbers 565

pickup rollers, removing500-sheet paper feeder 339

pickup solenoid 194pickup stationary jam

jam detection 205pickup/feed

operations 135, 189, 212pickup/feed system 136PJL 144, 457plate

part numbers 576PML 144ports

commands 457power

conservation 141requirements 18troubleshooting 355, 357

power cordconnecting 57, 66

power onmode 137operations 136sequence 137

power suppliesfuser 151part numbers 609PCB, locating 549

power supplydetection 151error 151low voltage 151

power supply circuitlow voltage 153

power supply fanremoving 299

power supply unit 145power switch assembly

removing 309power-rating label 15PQ troubleshooting pages 524pre-exposure operations 171pre-troubleshooting checklist 354preconfiguration 74pressure release sensor 192

648 Index ENWW

fineline6

preventative maintenance kitusing 99

preventive maintenance 97primary charging operations 172print cartridge

changing 97, 103, 104diagnostics 526, 533HP 100installing 57life expectancy 100managing 97, 100non-HP 100ordering 51, 562part numbers 565, 567removing during service 222replacing 97, 103, 104status page, printing 512storing 20, 100supply level, checking 101

print cartridgesrecycling 36warranty 42

print command 136print environment configuration

NVRAM 143Print in Grayscale 439print media

colored paper 32envelopes 32glossy paper 31heavy paper 33labels 32letterhead 33media to avoid 29preprinted forms 33recycled paper 34Tough paper 33transparencies 31

print operation 136PRINT period 136Print quality submenu 483print quality, troubleshooting

after jams 436blank images 446blank spots 451blurring 452color 436, 441, 445, 446, 447,

450dark print 445defects 443

diagnostic pages 436dirty pages 448dots 447fusing, poor 451light print 444lines 448media 434misplaced images 454repetitive defects 455smearing 453

print server cardinstall 97, 126

print serversconfiguring 506

print speedcomplex graphics 143

printeraccessories 9assemblies 11cleaning 97, 98configurations 2connectivity 10drivers 57, 81, 84drivers, Macintosh 57features 6fonts 8, 97functions 135interfaces 137memory 97, 113operation, testing 68performance 6personalities 7supplies 10

printer componentslocating 11

printer configurations 460printer drive

part numbers 610printer languages

management 144PJL 144, 457

printer maintenance kitusing 99

printer operationsDC controller 145

printer personalities 468printer pickup source

paper tray 189printer repair

field replaceable units 50

mechanical 50printer circuit assembles 50

printer softwareCD-ROM 74

printer standpart numbers 610

printingconfiguration page 97configuring page 97, 126special media 31wireless 73

Printing submenu 478printing system software

CD-ROM 75direct connection 75networks 76

processor533 MHz RISC 142

protective functions 155protocol settings 495PS drivers

selecting 82PS font lists, printing 516

Qquality, troubleshooting

after jams 436blank images 446blank spots 451blurring 452color 436, 441, 445, 446, 447,

450dark print 445defects 443diagnostic pages 436dirty pages 448dots 447fusing, poor 451light print 444lines 448media 434misplaced images 454repetitive defects 455smearing 453

Quick Calibrate Now 539

RRAM

information storage 143

ENWW Index 649

fineline6

RAM disksetting behavior 472

rear coverremoving 249

recovery, jam 406recycled paper 34recycling

HP printing supplies returnsand environmentalprogram 37

reference materials 565registration

shutter 190, 192, 199, 206registration, color 184regulatory label 15regulatory statements

Australian EMC 46environmental product

stewardship program 36Finnish laser statement 46

removing partsstrategy 218

removing softwareWindows operating system 78

repair approach 50repetitive defects,

troubleshooting 455replace color supplies

reporting 470replacement intervals

supplies 97, 102replacement parts

configuration 400replacing

black cartridge 102cartridge 103color cartridge 102ETB 102fuser 102, 111maintenance kits 99parts 217print cartridge 97, 103stapler cartridge 107supplies 97, 107

reset, cold 538Resets submenu 499residual paper jam

jam detection 205Resolution Enhancement

technology (REt) 142

restoring default settings 499retaining rings 566reversing motor 206reversing sensor 206reversing unit jam

jam detection 205, 206RGB color

settings 441RGB sample page, printing 517right cover

removing 245roller kit

part numbers 567roller lift strap

part numbers 610rollers

500-sheet paper feeder,removing 339

image formationoperations 171

locating 543pickup/feed system

operations 135, 189repetitive defects,

troubleshooting 455ROM

information storage 143

Ssafety statements 44scanner tests 500screwdrivers, required 218screws

part numbers 576types of 219

secondary transfer bias 201security page 506security panel

network 57security, network 94sensor test 500sensors

environment 147environment, operations 186finishing paper path test 528image stabilization control 185jam detection 204locating 546manual test 528paper path test 527

part numbers 576pickup/feed system 190, 192removing 308

separation pad500-sheet paper feeder 211removing 222

separation rollerpart numbers 565

sequence of operations 136serial number

locating 15servers

configuring 506service approach 50Service ID 541service manuals

part numbers 610Service menu 541Servicemenu 503setting

clock 130date 130date and time 130date format 130network security 57real time clock 97sleep delay 69, 130, 133time 130time format 130wake time 130, 132

settingsembedded Web server 506locking menus 57, 94restoring defaults 499

setupprinter sharing 77

show address 461site requirements 15, 16size detection, media 194size, media

default settings 479tray settings 476

skewcorrection mechanism 199specifications 20troubleshooting 433

skew feed 206sleep delay

changing settings 57, 69, 465disabling 69, 466

650 Index ENWW

fineline6

enabling 69, 466time 57, 69, 465

sleep modeoperations 141

sleep settingsdelay 133wake time 132

smearing, troubleshooting 453software

applications 80downloading 51HP Web Jetadmin 72installer 80installing 75Macintosh 57, 86Macintosh, uninstall 88networks 76, 78solutions 73uninstaller 78uninstalling 78USB 87utilities 79Windows 77

solenoidsdiagnostics 534locating 547

space requirements 16, 17special media

printing 31specifications

acoustic 19dimensions 18electrical 18envelopes 22humidity 19labels 24paper 21site requirements 16skew 20supply storage 20temperature 19transparencies 24

speedfeed control 201

springpart numbers 576

sRGB color 438stacker mode 214standard

IEEE 802.11b 73

standby mode 137standby temperature 155staple cartridge

left cover, removing 341part numbers 565, 610removing 346

staple mode 214stapler

jams 429stapler cartridge

loading 107replacing 107, 108

stapler cartridge coverpart numbers 610

stapler unit assemblypart numbers 610

stapler/stackerindicator lights 397jams 423left cover, removing 342media types supported 25output tray, removing 341part numbers 610PCB, removing 347removing 340right cover, removing 344top cover, removing 342unit assembly, removing 348

stapler/stacker submenu 493start up failure 155static precautions 218status

e-mail alerts 506status page, printing 512STBY period 136stepping motor 147storage, job

settings 488storing

envelopes 23paper 21print cartridge 100supplies 20

sub thermistor 155, 187subnet mask 90supplies

accommodating 107guidelines 107locating 107non-HP 100

ordering 51, 562part numbers 565print cartridge, checking

level 101recycling 36replacement guidelines 107replacement

intervals 97, 102replacing 97, 107status 506status page 506status page, printing 512storing 20

supplies lowordering reminder 470

supportMacintosh computers 54Novell server 76

swatch book color matching 437switches

removing 308switching

context sensitive 144dynamic I/O 144

System setup submenu 488

TTaiwan EMI statement 45TCP/IP

configuring 89manual configuration 89settings 495

technical reference manuals 565technical support 563telephone support 563temperature

control operations 155environment sensor

operations 147, 186environmental specifications 16fuser operations 151heater control 155protection functions 155

temperature failuresdetection 155

temperature fluctuationsresponse 155thermistors 155

testing printer operationgraphic description 68

ENWW Index 651

fineline6

testscalibration bypass 539cartridge 526colorband 535component 532engine 521, 537finishing paper path 528formatter 537LED 520manual sensor test 528paper path 527print quality 436Print/Stop 535printer 68

thermistor 151, 155thermoswitch 151third party accessory port 142time, setting 130timing chart 557toner

cleaning spilled 98loose, troubleshooting 451part numbers 609

toner cartridge. See print cartridgestoner level detection PCB

locating 549removing 326

tools, required 218top cover

jams, causes of 412part numbers 610removing 240

top-of-page sensor 206training 563transfer block operations 173transparencies

part numbers 564specifications 24troubleshooting 435

trapping 440Tray 1

envelopes 32jams, causes of 410loading paper 34media types supported 25removing 231selection settings 490sensors 546settings 476solenoids, locating 534, 547

Tray 1 pickup rollerremoving 222

Tray 2duplex printing 34jams, causes of 411loading media 64loading paper 34paper size-detection

operations 194removing 231sensor test 530, 531sensors 546solenoids, locating 534, 547switches 545

Tray 2-x feed rollersremoving 226

Tray 2-x pickup rollersremoving 226

Tray 2-x separation rollerremoving 225

Tray 3. See 500-sheet paper feederTray 4. See 500-sheet paper feederTray 5. See 500-sheet paper feederTray 6. See 500-sheet paper feedertray behavior 462trays

media types supported 25selection settings 490settings 476, 477

troubleshootingabout 352blank images 446blank spots 451blurring 452checklist 354, 355color 436, 441, 445, 446, 447,

450communications 457control panel 474customer support 563dark print 445diagnostics 520dirty pages 448dots 447flowchart 356fusing 451image formation 434jams 402jams, frequent 408light print 444, 454

lines 448media 434multi-feeds 432paper path 409paper transport 432power 357print quality 434, 436process 354repetitive defects 455service approach 50skewed pages 433smearing 453tools 434transparencies 435wrinkled paper 432

UUEL (universal exit language) 458UNIX 79UNIX drivers 81unlocking control panel

menus 538unpacking printer

items in box 58Update Now 74upper exhaust fan

removing 305usage page, printing 513USB

2.0 connector 142configuration 70

USB cableA-to-B type 142part numbers 563

user guideembedded Web server 79

user interface 6user-replaceable parts 221, 567

Vvacuuming toner 98video interface

control 162voltage

regulatory information 15voltage biases 159voltage fluctuations

response 155

652 Index ENWW

fineline6

WWAIT period 136, 151, 205wake time

changing 466setting 466

warmup cycle 141warning messages

clearable 143warranty

print cartridge 42printer 40

washing toner off clothing 98Web site

anticounterfeit 100customer support 563drivers, downloading 51failed installation 76frequently asked questions

(FAQ) 563manual 55ordering supplies 51, 562paper specifications 21printer installer for UNIX 79supplies 563technical support 563

Web sitesMaterial Safety Data Sheet

(MSDS) 39weight equivalence table,

paper 34Windows

drivers, accessing 82enabling memory 97, 114software, installing 77

wireless printing802.11b standard 73Bluetooth 73

wrinkled pages,troubleshooting 432

ENWW Index 653

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P Color LaserJet 4700 Serieservice Manual

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