service mgmt excellence

Bring onSERVICE MANAGEMENT EXCELLENCE

56%

Self-ServiceSupport

Prefer to solve IT problem themselves

Decentralized spend

45%IT spending in 2015

was funded by non-IT budget

Agile Development

Enterprises adopting DevOps in 2016,

12% growth on 2015

74%

Digital is shifting IT priorities

© Copyright 2016 BMC Software, Inc.

To manage services at digital pace and scale

50%+EMA survey found ITSM teams will grow in 2016

Apps downloaded every second

850 Of IT organizations plan to

integrate ITSM & agile development teams

80%


On a journey to excellence

Consolidate on a modern service desk

Govern and optimize a multi-source ecosystem

Service DeskModernization

Service Awareness

Service Management

Excellence

Dynamically model services

and assets

Automate IT operations and

remediation

Service Operations

Managing change across the business


INNOVATION IT

LOBCISO

CORE ITDevelopers

CMO

CPO

CIO

OrchestrateOperations

Innovate Services

Accelerate IT Process

With BMC SERVICE MANAGEMENT EXCELLENCE Solutions


TruesightOperations

Control-M

MyITService Broker

Discovery

TruesightPulse

Control-M

ReleaseLifecycle

Mgmt

SERVICE MANAGEMENTEXCELLENCE

MULTI-SOURCECLOUD

Remedy

AGILEAPPLICATION DELIVERY

Remedy

MyIT

TrueSight

Discovery

BladeLogic

Cloud Lifecycle

Mgmt

Threat Director

Remedy

Bladelogic

Discovery

SECOPS

Remedy

MyITFamily

HR Case

CloudLifecycle

Mgmt

DIGITAL WORKPLACE

Discovery

TrueSightCapacity

Opt

Control-M

BIG DATA

New era, new architecture, newDEM solution


Transform IT with service-aware operations tools and process automation

BMC Confidential

SERVICE MANAGEMENT

EXCELLENCE

ServiceResolution

Change Automation

SmarterService Desk

Compliance

Dynamic Asset & Configuration Management

That are people- productive

75% Boost in productivity with

persona-based design Of hours researching

users while they work using our

solutions

1000+

Modernize the Service

Desk

Automate Operations

BMC Confidential

• Increased automation & self-service

• Centralized service desk

• Improved user experience

• Faster MTTR

• Lower cost to manage incidents and requests

75% Reduction inReal Events

30% Reduction in

Incidents

IKEA retails a new,centralized service desk


Technologies Used• BMC TrueSight • BMC Remedy ITSM • Dashboards and Analytics• Atrium CMDB• BMC Service Resolution

“Tight BMC Event-Incident integration along with CMDB integration increases transparency of issues across the enterprise”

Volvo drives faster response with service-aware tools

70% reduction in incident MTTR

40% increasein auto-resolved

incidents

60% more events are auto-associated with

right infrastructure resource

4x improvementin incident volume and

resolution

Gartner, Magic Quadrant for IT Service Support Management Tools,Chris Matchett, Katherine Lord, Tapati Bandopadhyay, 25 August 2015

* This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BMC.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Critical Capabilities for IT Service Support Management Tools, Chris Matchett, Katherine Lord, Tapati Bandopadhyay, August 25, 2015

Trust an ITSM Leader


of S&P 500 will be replaced by 2027

75%25%of businesses will lose

competitive ranking due to digital incompetence

by 2017

The future is here.Go digital or go extinct.


Try Remedy ITSM

Read the Service Resolution

White Paper

View the 2015 Gartner ITSSM Magic Quadrant

What to do next


http://www.bmc.com/forms/remedy-itsm-trial.html

http://documents.bmc.com/products/documents/66/19/456619/456619.pdf

http://www.bmc.com/forms/ITSM-Remedy-GartnerMQ-BMCcom-Q2FY16.html

BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond.

About BMC

BMC, BMC Software, the BMC logo, and the BMC Software logo, and all other BMC Software product and service names are owned by BMC Software, Inc. and are registered or pending registration in the US Patent and Trademark Office or in the trademark offices of other countries. All other trademarks belong to their respective companies. © Copyright 2016 BMC Software, Inc.

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