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Service OperatiOnS and technical SuppOrtC o n t a C t I n f o r m a t I o n
v2.4 - 10/08/2015
To suggest edits, email [email protected]
v2.4 - 10/08/2015 2
aKG professionalUS teChnICal SUpport+1 818 920 3224
or +1 800 582 5776 - option [email protected]
or [email protected]: 11:00AM-8:00PM EST Mon-Fri
InternatIonal teCh SUpport+43 (0) 676 83200 [email protected]: 7:00AM-15:00PM UTC Mon-Thu 7:00AM-12:00PM Fri
aKG avIatIon headSet teCh SUpport+1 813 909 [email protected]: 12:00PM-8:00PM EST Mon-Fri
BSS audioteChnICal SUpport+1 800 931 2357 - option [email protected]: 10:00AM-7:00PM EST Mon-Fri
crownteChnICal SUpport+1 800 342 6939 - option [email protected]: 9:00AM-7:00PM EST Mon-Fri
dbx professionalteChnICal SUpport+1 801 566 [email protected]: 10:00AM-7:00PM EST Mon-Fri
digitechteChnICal SUpport+1 801 566 [email protected]: 10:00AM-7:00PM EST Mon-Fri
JBl professionalteChnICal SUpport+1 818 894 8850
or +1 800 582 5776 - option [email protected]: 11:00AM-8:00PM EST Mon-Fri
lexiconteChnICal SUpport+1 801 566 [email protected]: 10:00AM-7:00PM EST Mon-Fri
MartinUS teChnICal SUpport+1 888 832 [email protected]: 24 Hours / 7 Days a Week (via Phone)
InternatIonal teChnICal SUpport+45 87 40 00 [email protected]: 24 Hours / 7 Days a Week (via Phone)
SoundcraftUS teChnICal SUpport+1 818 920 3292
or +1 800 582 5776 - option [email protected]: 10:00AM-8:00PM EST Mon-Fri
UK teChnICal SUpport+44 (0) 1707 [email protected]: 8:00AM-18:00PM GMT Mon-Fri
StuderUS teChnICal SUpport+1 818 920 3212
or +1 800 582 5776 - option [email protected]: 10:00AM-7:00PM EST Mon-Fri
InternatIonal teChnICal SUpport+44 (0) 1707 [email protected]
aMX
rIChardSon, tX 3000 Research Drive Richardson, TX 75082 USACheney, Wa 99004 2416 Cheney-Spokane Road Cheney, WAHours: 9:00AM-7:00PM EST Mon-Fri
Customer Access: 1 800 222 0193 or (800 932 6993) or (469 624 8000). Option 8 + ID #.
(FOR HARMAN EMPLOYEES ONLY: USE Option 8 + 99999)
[email protected] Supported: AMX
hUntSvIlle, al360B Quality Circle NW Suite 200,Huntsville, AL 35806Hours: 9:00AM-6:00PM EST Mon-Fri
Customer Access: 855 297 9805 / 256 461 [email protected] Supported: AMX – (SVSi ONLY)
UK yorK, enGlandAuster Road, Clifton Moor,York, YO30 4GDHours: 08:00 -> 17:30 Business Days UK.
Customer Access: 0044 (0)1904 343100 IVR: Select Option 2
[email protected] Supported: AMX
aSIa SInGapore13 International Business Park#04-01, Jurong West, 609932SingaporeHours:
Customer Access: +65 6846 7960emailProducts Supported: AMX
GermanyBahnhofstrasse 100,73240 Wendlingen, GermanyHours: 09:00 -> 17:00 Business Days DE.
Customer Access: 0049 (0)7024 4080 [email protected] Supported: AMX
franCe20, rue André Doucet,92000 NanterreHours: 09:00 -> 12:00 14:00->18:00 Business Days FR.
Customer Access: 0033 (0)[email protected] Supported: AMX
netherlandSMercurion 26, 6903 PZ Zevenaar,NetherlandsHours: 08:30 -> 17:00 Business Days NL.
Customer Access: 0031 (0) 316 224 [email protected] Supported: AMX
moSCoW, rUSSIaBarklaya str., 6, building 5,Office 313, Moscow, Russia, 121087Hours: 09:00 -> 18:00 Business Days Russia
Customer Access: + 7495 724 4649 IVR: Select Option 2
[email protected] Supported: AMX
nordICSStora Avagen 21, S-436 34 Askim,Gothenburg, SwedenHours:
Customer Access: +46 (0) 317 232 123Products Supported: AMX
aUStralIa (distributor)5 Commercial DriveSouthport, Queensland4215 AustraliaPhone: [email protected] Supported: AMX
ChIna (distributor)Unit 404A, 4/F, Blk B, Sea View Estate,2-8 Watson Road, North Point,Hong Kong SARPhone: +852.3422.8732Products Supported: AMX
Service operations and tech Support Contact Information
General technical Support contacts
v2.4 - 10/08/2015 3
Zeb WallSenior Manager, Harman Professional ServiceOffice: +1 574 294 [email protected]
paul KnutsonDirector, Global Technical Support - EnterpriseOffice: +1 469 624 [email protected]
Service operations and tech Support Contact Information
contents
ralf tumaDirector, EMEA ServiceOffice: +43 1 86654 [email protected]
peter hanghøjSr. Manager, Global Service as a BusinessOffice: +45 7215 [email protected]
Brian IsonManager of HPro Services Administration and ProjectsOffice: +1 574 294 [email protected]
rodney hartmanAssociate Manger, US Service RepairOffice: +1 574 294 [email protected]
robert feldmanExternal Service SupervisorOffice: +1 818 895 [email protected]
lori anthonyAssociate Systems AnalystOffice: +1 574 294 [email protected]
Brad GarzaMarketing SpecialistOffice: +1 574 294 [email protected]
Jerika BakerAdmin AssistantOffice: +1 954 375 [email protected]
Sam hoodSr. Manager, Technical Support Gov, Ed, Corp CSUOffice: +1 469 624 [email protected]
Greg SmithSupervisor, Technical Support Retail CSUOffice: +1 818 920 [email protected]
dave fataManager, Technical Support Large Venue & Hospitality CSUOffice: +1 801 568 [email protected]
oniel GibsonManager, Technical Support Touring and Cinema CSUOffice: +1 954 375 [email protected]
Stefan happeManager, Technical Support StuderOffice: +44 (0) 1707 668 [email protected]
General Tech Support Contacts ... 2
Contents ............................................. 3
US Service and Parts Admin ......... 4
US Service Repair - Elkhart .......... 5
Service Repair - Tijuana ................ 6
EMEA Service Operations ............. 7
Technical Support for SBUs .......... 9
Technical Support for Enterprise SBU
Service Operations
Technical Support for Entertainment SBU
v2.4 - 10/08/2015 4
terry vanparysSupervisor, Repair AdministrationOffice: +1 574 294 [email protected]
arionne adamsSupervisor, Repair & Parts AdministrationOffice: +1 818 895 [email protected]
david WheelerCustomer Service Parts Administrator - LoudspeakerOffice: +1 818 895 [email protected]
Jenny SaenzService Repair Administrator - LoudspeakerOffice: +1 818 894 [email protected]
marlon GonzalezCustomer Service Parts Administrator - AKG, Soundcraft & StuderOffice: +1 818 920 [email protected]
robin GoerrissenHPro Customer Service Warranty AdminOffice: +1 818 895 [email protected]
megan hillService Sales AssociateOffice: +1 574 294 [email protected]
arturo perezCustomer Service Parts Administrator - LoudspeakerOffice: +1 818 895 [email protected]
andrew KnightCustomer Service Warranty AdministratorOffice: +1 574 294 [email protected]
heidi hawkinsCustomer Service Repair AdminOffice: +1 574 294 [email protected]
noemi ChaconCrown Parts Order EntryOffice: +1 574 294 [email protected]
priscilla SuggsCustomer Service RepresentativeOffice: +1 574 294 [email protected]
Sheila elonichExport Parts Agent/ Customer Service RepresentativeOffice: +1 574 294 [email protected]
tiffany WestenskowSr. Coordinator, Sales SupportOffice: +1 801 568 [email protected]
Becky mondragonCustomer Service, Sales SupportOffice: +1 801 568 [email protected]
Susette SitInternational Parts CoordinatorOffice: +1 801 568 [email protected]
Brian IsonManager of HPro Services Administration and ProjectsOffice: +1 574 294 [email protected]
Service and Parts Admin - Amplifier Service and Parts Sales Admin - Loudspeaker, US Mixer & Mic
Service and Parts Admin - Signal Processing Sales Admin - Service Products
Service operations and tech Support Contact Information
uS Service and parts administration
v2.4 - 10/08/2015 5
Jeff BenderAssistant Buyer/PlannerOffice: +1 574 294 [email protected]
Kyle loveTechnical Customer SupportOffice: +1 954 375 2842Email: [email protected]
Justin StevensService Warehouse LeadOffice: +1 574 294 [email protected]
John youngworthService TechnicianOffice: +1 574 294 [email protected]
rodolfo (rudy) navarroService TechnicianOffice: +1 574 [email protected]
alex peekService TechnicianOffice: +1 574 294 [email protected]
eric a. arnettService TechnicianOffice: +1 574 294 [email protected]
linda fullerRepair TechnicianOffice: +1 574 294 [email protected]
Siraphone SilasaService Repair OperatorOffice: +1 574 294 [email protected]
Sayco phoutpannhaService TechnicianOffice: +1 574 294 [email protected]
patrick yuenService EngineerOffice: +1 574 294 [email protected]
Christian pardoTechnical Customer SupportOffice: +1 954 375 2829Email: [email protected]
rodney hartmanAssociate Manger, US Service RepairOffice: +1 574 294 [email protected]
Service Repair - Elkhart, IN Lighting Repair - Weston, FL
Amplifier, Signal, & Lighting Warehousing and Receiving
Lighting Repair - Elkhart, IN
david StevensRepair SupervisorOffice: +1 574 294 [email protected]
derek hollowayLead Service TechnicianOffice: +1 574 294 [email protected]
Scott rombkeSenior Service TechnicianOffice: +1 574 294 [email protected]
allen CarpenterService Repair OperatorOffice: +1 574 294 [email protected]
deShaun BarberService TechnicianOffice: +1 574 [email protected]
Jake ChristnerService TechnicianOffice: +1 574 [email protected]
robert frame IIIService [email protected]
hal ZoernerService [email protected]
John hedgesService TechnicianOffice: +1 574 [email protected]
Amplifier Repair
Service operations and tech Support Contact Information
uS Service repair
Signal Processing Repair
v2.4 - 10/08/2015 6
andres maciasTijuana Service Center SupervisorOffice: +1 818 920 [email protected]
Saul BojorquezMartin Service EngineerOffice: +1 818 920 [email protected]
luis antonio ZuñigaAKG Service EngineerOffice: +1 818 920 [email protected]
antonio rangelSoundcraft Service EngineerOffice: +1 818 920 [email protected]
Jose antonio lunaJBL Service EngineerOffice: +1 [email protected]
Julio Cesar avalosMartin Service [email protected]
Juan Carlos GarciaAKG Service [email protected]
armando SolisSoundcraft Service [email protected]
Carlos luna CruzJBL Service [email protected]
filomeno medinaJBL Service [email protected]
Isaac Gapiz estudilloJBL Service [email protected]
luis alberto GascaJBL Service [email protected]
ricardo ramon leonJBL Service [email protected]
robert feldmanExternal Service SupervisorOffice: +1 818 895 [email protected]
Service operations and tech Support Contact Information
Service repair - tijuana
Lighting Repair
Microphone Repair
Mixer Repair
Loudspeaker Repair
v2.4 - 10/08/2015 7
Ian roweService EngineerOffice: +44 (0) 1707 [email protected]
michael amonService EngineerOffice: +43 [email protected]
Sophie-marie payrService Admin & Assistant OperationsOffice: +43 1 86654 [email protected]
Ben libbyService EngineerOffice: +44 (0) 1707 [email protected]
dave BartlettService EngineerOffice: +44 (0) 1707 [email protected]
ralf davisSr. Spares EngineerOffice: +44 (0) 1707 [email protected]
Ulises diazService Engineer (AKG)Office: +44 (0) 1707 [email protected]
doris Stiller-SchuhService Admin+43 1 86654 [email protected]
roland fritschService Admin+43 1 86654 [email protected]
ralf tumaDirector, EMEA ServiceOffice: +43 1 86654 [email protected]
martin huttonSr. Manager, Service Competence Center Mixer & Service Center EMEAOffice: +44 (0) 1707 [email protected]
peter SchmidauerTeam Leader, AKG ServiceOffice: +43 1 [email protected]
Service operations and tech Support Contact Information
eMea Service Operations
Service Ops in Vienna
Service Ops in Potters Bar
HPro Service Competence Center
Service Competence Center & Service Center EMEA
Service Center EMEA
AKG Service
Vienna Service Admin
v2.4 - 10/08/2015 8
Britta olesenProduct Support SpecialistOffice: +45 7215 [email protected]
Jens pedersenSenior Product SpecialistOffice: +45 7215 [email protected]
Joel azilinonService Team Lead - FranceOffice: +33 (0) 169 918 [email protected]
richard pocklingtonService Team Lead - UKOffice: +44 (0) 2030 021 170 - [email protected]
Jonathan hattService [email protected]
anthony WilliamsService [email protected]
anthony BarkerProduct Support [email protected]
daniel CarlisleProduct Support
Sally larnService Repair [email protected]
Christopher WalkerProduct [email protected]
nicolas pommierService TechnicianOffice: +33 (0) 169 918 [email protected]
Christophe BoussironService [email protected]
valentin ristaldiService TechnicianOffice: +33 (0) 169 918 [email protected]
torben poulsenEurope Service Repair Manager- MartinOffice: +45 7215 [email protected]
Jette dearmanEurope Service Repair Admin - MartinOffice: +45 7215 [email protected]
Ivan SimonsenProduct Support SpecialistOffice: +45 7215 [email protected]
martin andersenTechnical WriterOffice: +45 7215 [email protected]
martin nielsenProduct Support SpecialistOffice: +45 7215 [email protected]
Sinan ÜlgüProduct Support SpecialistOffice: +45 7215 [email protected]
rasmus mogensenProduct Support SpecialistOffice: +45 7215 [email protected]
henrik ChristensenSr. Manager Service MartinOffice: +45 7215 [email protected]
Service operations and tech Support Contact Information
eMea Service OperationsService Ops in Denmark
Service Repair France
Service Repair UK
thomas CarlsenRepair Team Lead - DenmarkOffice: +45 7215 [email protected]
Sabine JörgService Team Lead - GermanyOffice: +49 (0) 89 318 12 29 [email protected]
nicolaj hojerService TechnicianOffice: +45 7215 [email protected]
Jürgen radowskyService TechnicianOffice: +49 (0) 89 318 12 29 [email protected]
thomas KüpperService TechnicianOffice: +45 7215 [email protected]
alessandro righiService TechnicianOffice: +49 (0) 89 318 12 29 [email protected]
Jesper BoisenService TechnicianOffice: +45 7215 [email protected]
robert KinzelmannService TechnicianOffice: +49 (0) 89 318 12 29 [email protected]
Service Repair Germany
Service Repair Denmark
Product Support
v2.4 - 10/08/2015 9
Sam hoodSr. Manager, Technical Support Gov, Ed, Corp CSUOffice: +1 469 624 [email protected]
Greg SmithSupervisor, Technical Support Retail CSUOffice: +1 818 920 [email protected]
dave fataManager, Technical Support Large Venue & Hospitality CSUOffice: +1 801 568 [email protected]
oniel GibsonManager, Technical Support Touring & Cinema CSUOffice: +1 954 375 [email protected]
frankie a. raynorTechnical Support - In ConcertOffice: +1 469 624 [email protected]
Brandon WareTechnical Support [email protected]
robert friesTechnical Support TechnicianOffice: +1 469 624 6602 [email protected]
heather hasseyTechnical Support CoordinatorOffice: +1 469 624 [email protected]
daniel CarnefixTechnical Support TechnicianOffice: +1 469 624 [email protected]
Gary BrindleyTechnical Support TechnicianOffice: +1 469 624 [email protected]
holly l. BurkettTechnical Support CoordinatorOffice: +1 469 624 [email protected]
Jeremy hayesTechnical Support [email protected]
Jeff WilliamsTechnical Support TechnicianOffice: +1 469 624 [email protected]
arthur KrauchField Support [email protected]
Keith menardTechnical Support TechnicianOffice: +1 469 624 [email protected]
arthur matthewsField Support EngineerOffice: +1 800 562 [email protected]
Kenneth harrisonTechnical Support TechnicianOffice: +1 469 624 [email protected]
ronald distasioField Support EngineerOffice: +1 800 462 [email protected]
martin Wesley mooreTechnical Support TechnicianOffice: +1 469 624 [email protected]
Stefan happeManager, Technical Support StuderOffice: +44 (0) 1707 668 [email protected]
Shane vander veurSupervisor, Technical Support Call Queue & Inter-SBU POCOffice: +1 801 566 8800 [email protected]
Service operations and tech Support Contact Information
technical Support for SBus
Tech Support ResourcesAMX - Richardson, TX
Enterprise SBU Leaders Entertainment SBU Leaders
paul KnutsonDirector, Global Technical Support - EnterpriseOffice: +1 469 624 [email protected]
Continued next page>
Cullen KingManager CommercialOffice: +1 469 624 [email protected]
Joe reedManager ResidentialOffice: +1 469 624 [email protected]
peter StauberTechnical Support TechnicianOffice: +1 469 624 [email protected]
v2.4 - 10/08/2015 10
Craig SpeirsManager, Technical SupportOffice: +1 509 235 2672 [email protected]
daniel victorTechnical Support TechnicianOffice: +1 509 235 2672 [email protected]
darren ScrowstonManager, Europe Tech SupportOffice: +44 (0) 1904 343 [email protected]
Kevin marchelidonTechnical Support TechnicianOffice: +33 1 47 240 [email protected]
lukasz dudaTechnical Support TechnicianOffice: +44 (0) 207 652 [email protected]
William ZadnikTechnical Support TechnicianOffice: +33 1 47 240 [email protected]
peter KettleboroTechnical Support TechnicianOffice: +44 (0) 1904 343 [email protected]
andy adsheadTechnical Support TechnicianOffice: +44 (0) 1 904 343 [email protected]
rob StarfordTechnical Support TechnicianOffice: +44 (0) 1904 343 [email protected]
martin oliverTechnical Support TechnicianOffice: +44 (0) 1904 343 [email protected]
valery ZakharovTechnical Support TechnicianOffice: +7 903 681 [email protected]
adrian JarosManager, Technical SupportOffice: +65 6846 [email protected]
aarron abbasiTechnical Support TechnicianOffice: +44 (0) 1904 343 [email protected]
andrew CrossTechnical Support TechnicianOffice: +44 (0) 1904 343 100 [email protected]
richard GregoryTechnical Support TechnicianOffice: +44 (0) 1904 343 [email protected]
dmitry BoleykinTechnical Support TechnicianOffice: +7 495 797 [email protected]
deomie pagayonanSr. Programmer & SupportOffice: +65 6846 [email protected]
Jeffrey lohTechnical Support TechnicianOffice: +65 6846 [email protected]
ross WelshTechnical Support TechnicianOffice: +44 (0) 1904 343 [email protected]
magnus WestinTechnical Support TechnicianOffice: +46 317 232 123 [email protected]
ferdi rosierTechnical Support TechnicianOffice: +31 3 1622 [email protected]
Service operations and tech Support Contact Information
technical Support for SBus
AMX - Cheney, WA
AMX - Richardson, TX cont.
Jürgen SachsTechnical Support TechnicianOffice: +49 7024 4080 [email protected]
harald frickTechnical Support TechnicianOffice: +49 7024 4080 [email protected]
marc ScheibeinTechnical Support TechnicianOffice: +49 7024 4080 [email protected]
mattias SchwarzTechnical Support TechnicianOffice: +49 7024 4080 [email protected]
adrian KirchbergerTechnical Support TechnicianOffice: +49 7024 4080 0 [email protected]
AMX - Germany AMX - UK
AMX - Netherlands
AMX - Nordics: Scandinavia
AMX - France
AMX - Russia
AMX - Singapore
Tech Support Resources cont.
Wylie dunhamTechnical Support TechnicianOffice: +1 469 624 [email protected]
Jonathan ZambranoTechnical Support TechnicianOffice: +1 469 624 [email protected]
leslie t. WardTechnical Support TechnicianOffice: +1 469 624 [email protected]
Stephen SteinerTechnical Support TechnicianOffice: +1 469 624 [email protected]
v2.4 - 10/08/2015 11
Will fraserField Application Engineer Office: +1 801 352 [email protected]
Kevin GringTechnical Customer SupportOffice: +1 574 294 [email protected]
Bill ClaytonTechnical Customer Service Office: +1 801 566 8800 x7120Email: [email protected]
rafael UlloaTechnical Customer SupportOffice: +1 818 920 [email protected]
everett WattsTechnical Customer Support Office: +1 818 895 [email protected]
Jason mondragonTechnical Customer Service Office: +1 801 568 [email protected]
robert ChamberlainTechnicianOffice: +1 818 736 [email protected]
tBdField Application Engineer
aaron potoskyTechnical Customer Support Office: +1 574 294 [email protected]
dean athensTechnical Customer ServiceOffice: +1 801 568 [email protected]
James WigleTechnical Customer SupportOffice: +1 818 920 [email protected]
Sam nasrallaTechnical Customer SupportOffice: +1 818 895 [email protected]
travis longTechnical Customer ServiceOffice: +1 801 566 8800 x8404Email: [email protected]
patrick ZachmanField Application Engineer Office: +1 801 352 [email protected]
Kip WhiteheadTechnical Customer SupportOffice: +1 574 294 [email protected]
ryan augustineTechnical Customer ServiceOffice: +1 801 352 [email protected]
Zachary novakTechnical Customer ServiceOffice: +1 801 352 [email protected]
John ClarkField Application EngineerOffice: +1 801 568 [email protected]
trevor andersenTechnical Customer Service Office: +1 801 568 [email protected]
Jerome KingSystems Support EngineerOffice: +44 (0) 1707 [email protected]
Service operations and tech Support Contact Information
technical Support for SBus
BSS - US
Crown - US
Digitech - US
AKG / JBL - US
JBL - US
DBX / Lexicon - US
Martin - US
Martin - DK
BSS - UK
Tech Support Resources cont.
Kyle loveTechnical Customer SupportOffice: +1 954 375 2842Email: [email protected]
Christian pardoTechnical Customer SupportOffice: +1 954 375 2829Email: [email protected]
Britta olesenProduct Support SpecialistOffice: +45 7215 [email protected]
Ivan SimonsenProduct Support SpecialistOffice: +45 7215 [email protected]
martin nielsenProduct Support SpecialistOffice: +45 7215 [email protected]
Sinan ÜlgüProduct Support SpecialistOffice: +45 7215 [email protected]
rasmus mogensenProduct Support SpecialistOffice: +45 7215 [email protected]
Shane vander veurSupervisor, Technical Support Call Queue & Inter-SBU POCOffice: +1 801 566 8800 [email protected]
v2.4 - 10/08/2015 12
rick morrisTechnical Customer SupportOffice: +1 818 920 [email protected]
Service operations and tech Support Contact Information
technical Support for SBus
Soundcraft - US
Tech Support Resources cont.
andreas rimrothSenior Application Engineer Office: +44 (0) 1707 66 [email protected]
paul ShorterStuder Sales SupportOffice: +1 818 895 [email protected]
mark roseSenior Application EngineerOffice: +44 (0) 1707 66 [email protected]
James tunnicliffeStuder Sales SupportOffice: +1 973 220 [email protected]
Ignas GaluskinasCustomer Service Engineer Office: +44 (0) 1707 66 [email protected]
Christoph BinderCustomer Service Engineer Office: +41 44 870 75 [email protected]
Sean o’deaCustomer Service Engineer Office: +44 (0) 1707 66 [email protected]
Stephen BanksCustomer Service Engineer Office: +44 (0) 1707 66 [email protected]
Brian davisCustomer Service Engineer Office: +44 (0) 1707 66 [email protected]
maarten riedijkCustomer Service Engineer Office: +44 (0) 1707 66 [email protected]
Studer - UKSoundcraft - UK
Studer - US
Ian roweService EngineerOffice: +44 (0) 1707 [email protected]
Ben libbyService EngineerOffice: +44 (0) 1707 [email protected]