service provision solution - coolautomation.com

SERVICE PROVISION SOLUTION The Service Provision Solution enables remote diagnostics and service for any commercially available VRF HVAC systems. It provides VRF service technicians all the necessary tools for monitoring, analyzing, and troubleshooting issues as if they were physically on-site, as well as receiving real-time alerts about system errors and potential operational issues. The solution includes a “plug & play” CloudBox connectivity device that automatically discovers the connected systems and a robust web-based application for delivering the rich set of functions essential for the provision of sophisticated and time-saving service operations. Remote HVAC Diagnostics & Servicing Service providers and technicians can access, diagnose and solve issues remotely Support for Hybrid HVAC Deployments Built-in support for leading VRF HVAC brands and models through a brand agnostic user interface Commissioning Simplified Perform, record, and analyze commissioning processes on-site or remotely Predictive Maintenance & System Error Notification Service providers and technicians will receive alerts of system errors and operational anomalies KEY BENEFITS Focused on HVAC Service Providers, the application provides all the needed tools to remotely service multiple VRF systems, across many locations and leading manufacturer brands. It includes a manager’s dashboard to get an up-to-date status of all sites and systems, notification center to send alerts on different error types, robust anomaly detection engine and the full set of diagnostic tools to allow remote troubleshooting - as if the technicians are connected locally to the system with a service tool. The intuitive user interface, allows service providers to optimize their operational costs, increase their service offering through continuous monitoring and bring added value to their end customers, by assuring system performance, increased equipment lifespan and saving on energy costs.

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Page 1: SERVICE PROVISION SOLUTION - CoolAutomation.com

SERVICE PROVISION SOLUTIONThe Service Provision Solution enables remote diagnostics and service for any commercially available

VRF HVAC systems. It provides VRF service technicians all the necessary tools for monitoring, analyzing, and troubleshooting issues as if they were physically on-site, as well as receiving real-time

alerts about system errors and potential operational issues.

The solution includes a “plug & play” CloudBox connectivity device that automatically discovers the connected systems and a robust web-based application for delivering the rich set of functions

essential for the provision of sophisticated and time-saving service operations.

Remote HVAC Diagnostics & ServicingService providers and technicians can access, diagnose and solve issues remotely

Support for Hybrid HVAC DeploymentsBuilt-in support for leading VRF HVAC brands and models through a brand agnostic user interface

Commissioning SimplifiedPerform, record, and analyze commissioning processes on-site or remotely

Predictive Maintenance & System Error NotificationService providers and technicians will receive alerts of system errors and operational anomalies

KEY BENEFITS

Focused on HVAC Service Providers, the application provides all the needed tools to remotely service multiple VRF systems, across many locations and leading manufacturer brands. It includes a manager’s dashboard to get an up-to-date status of all sites and systems, notification center to send alerts on different error types, robust anomaly detection engine and the full set of diagnostic tools to allow remote troubleshooting - as if the technicians are connected locally to the system with a service tool.

The intuitive user interface, allows service providers to optimize their operational costs, increase their service offering through continuous monitoring and bring added value to their end customers, by assuring system performance, increased equipment lifespan and saving on energy costs.

Page 2: SERVICE PROVISION SOLUTION - CoolAutomation.com

COMPATIBLE HVAC BRANDS

To check your system compatibility coolautomation.com

ABOUT USCoolAutomation is the industry leader in Internet of Climate (IoC) technologies and HVAC automation. Internet of Climate (IoC) is a universal concept designed to allow any indoor climate system to be internet-connected easily, securely, and reliably. CoolAutomation’s unique combination of devices and cloud-based technologies are the next evolution of IoT, and are crucial to any professional within the HVAC service, management, or home and building automation industries. CoolAutomation’s solutions enable remote monitoring, diagnostics, service, and control of any HVAC system within the residential, commercial, and hospitality industries. CoolAutomation is a global company headquartered in Israel with thousands of customers in over 90 countries.

• Connects the HVAC systems to the cloud platform

• Allows single interface for all major VRF HVAC brands

• Automatically detects the VRF system

• Up to 256 iIndoor units on single device

• Plug & Play iInstallation

• Cellular LTE modem in location with no/limited network access. (Optional)

• Touch screen display for local configuration and setup*Note: CoolMasterNet has all the capabilities of CloudBox + many more. Please refer to CoolMasterNet info to learn more.

• Immediate access to historic system data - all system parameters are securely kept in the cloud and available anytime for easy troubleshooting from anywhere.

• Dashboard view - quick overview of all connected sites with geographical map view, list of all open alerts and status of all connected systems.

• Graph view for trend analysis - color-coded graph tool, with overlay of site temperature, operational modes and alert information.

• Audit Log - view of all actions and changes made to the monitored system.

• Analytics Engine - rule-based engine for setting automatic monitoring rules for the connected HVAC systems, to detect technical or operational anomalies.

• Notification engine - automatically send notification mail/sms to the related service teams.

• User management - role-based user management center to manage and control access to specific sites/systems/functions by user roles.

HVAC SERVICE SOLUTION KEY FEATURES AND FUNCTIONS

CLOUD BOX CONNECTIVITY DEVICE KEY FEATURES & FUNCTIONS

VRF HVACService App CoolRemote Cloud CloudBox