service system structural proposals
DESCRIPTION
Service System Structural Proposals. Swedish Service Assembly. Desired Outcomes for this Workshop. Provide a simple overview of the structural proposals Discuss the most likely relevance to Sweden Answer as many questions as possible. Project Background. - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/1.jpg)
Service System Structural ProposalsSwedish
Service Assembly
![Page 2: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/2.jpg)
Desired Outcomes for this Workshop
• Provide a simple overview of the structural proposals• Discuss the most likely relevance to
Sweden• Answer as many questions as possible
![Page 3: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/3.jpg)
Project Background• NAWS restructured in the late 90s, but we
haven’t holistically examined local services – until now
• Current structure designed before the Twelve Concepts were adopted in 1992
• Our hope is for a system that more closely embodies the principles of the Twelve Concepts
![Page 4: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/4.jpg)
Foundational Principles
Purpose-Driven
Flexible
Geographically Defined
Group-Focused
Collaborative
![Page 5: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/5.jpg)
Elements of an Effective System
![Page 6: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/6.jpg)
Sweden & the Proposed Structural Changes
![Page 7: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/7.jpg)
State/National Service Bodies
Relevance in Sweden
• More relevant to the US where regional boundaries are often not state boundaries now.
• No structural change on a national level though possibly process changes
• Recent draft of proposals outlines beginning process ideas
![Page 8: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/8.jpg)
Intermediate BodiesRelevance in Sweden
• Not likely to be relevant initially
• Occupies space between service bodies like an accordion, when needed due to density, distance or language.
• Based upon need: large number of LSUs in a country, or geographical/language barriers
![Page 9: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/9.jpg)
Focused Local Services
Our current ASCs are tasked with group support and local service delivery. In these proposals, local efforts would be divided:• Group Support Unit (GSU): devoted
entirely to providing support to groups• Local Service Unit (LSU): devoted entirely
to providing local services. Where possible, geographically defined (e.g., city, town).
![Page 10: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/10.jpg)
Local ServicesRelevance in Sweden
• This level may be most relevant to Sweden: Both structure and process changes at what is now the area level
• Group Support Units: discussion and support forums for group issues
• Usually multiple GSUs for a single Local Service Unit. Neighborhood based.
![Page 11: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/11.jpg)
GSU/LSU Options
![Page 12: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/12.jpg)
Local ServicesRelevance in Sweden
• Local Service Unit: Quarterly Planning Sessions with everyone present: group delegates, project teams, workgroup leaders, LSU administrative team, delegates to the next level
• LSU Administration: May be a “Local Service Board” which meets monthly and oversees projects and workgroups
![Page 13: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/13.jpg)
Processes:The Most Significant
Change
![Page 14: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/14.jpg)
Process ExamplesCommunication
Sharing information & ideas with each other. Better using tools & tying communication to planning
LeadershipIdentifying leadership potential, training, mentoring, making effective use of veteran leaders
PlanningDetermining actual needs, setting specific goals, assessing and assigning resources, monitoring and making adjustments
Decision MakingWorking together to make decisions through consensus where possible, exercise delegation and accountability.
Information ManagementCapturing, preserving, and delivering information as needed.
![Page 15: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/15.jpg)
Timeline of Work• Current 4-year project to end at WSC
2012
• At WSC 2012, we are planning to offer a set of “agreements in principle” on the direction we’ve discussed
• We will propose a project for the 2012-2014 cycle to continue this work
![Page 16: Service System Structural Proposals](https://reader033.vdocuments.net/reader033/viewer/2022042616/56815e25550346895dcc7fd1/html5/thumbnails/16.jpg)
Service System Project
To stay involved, visit the project page:
http://www.na.org/servicesystem