Service

Vehicle Remarketing Powerful Remarketing Strategies for Automotive Lenders that Quickly Reduce Your Returned Inventory and Increase Your Bottom Line

Providing effective vehicle remarketing services is more than simply placing ads or sending inventory to auction. It is also about delivering solid technology, refined processes, experienced staff and strong industry relationships based on years of experience. Most importantly, it is about delivering results.

When you are sitting on unsold vehicle returns or repossessions, you are losing money. You need powerful marketing strategies that will move inventory and return a higher price through traditional auctions or Internet channels. And you need a partner with the resources and ability to implement those strategies.

End-to-End Vehicle Remarketing

Fiserv brings more than 20 years of automotive remarketing experience to your business, with an average tenure of 12-plus years for our remarketing team.

Strategic vehicle remarketing can help you shorten turnaround time and maximize resale price for returned vehicles. Vehicle Remarketing from Fiserv delivers comprehensive vehicle remarketing services focused on moving your inventory quickly and increasing the value of your portfolio.

Furthermore, we offer more than 25 years of innovative expertise as a technology leader in the financial lending arena, helping us deliver the most comprehensive remarketing solution in the industry.

Whether you need Fiserv to handle one area of your vehicle remarketing, or to implement an end-to-end vehicle remarketing strategy – from vehicle pickup throughout the auction process – we can help reduce your returned inventory and increase your bottom line.

Five Keys to Effective Vehicle Remarketing

Lower Turn Time

Vehicle Remarketing from Fiserv delivers the quickest resale of your vehicle, with none of the hassle. To sell your vehicle quickly, we provide:

•A Dedicated Team – A group of industry professionals will handle the day-to-day administration, and a Client Relationship Specialist represents your organization throughout the entire remarketing process

•Nationwide Title Network – Because of our long-term relationships with state DMVs and title service companies, we can deliver titles quickly and more cost effectively; we also provide onsite secured storage, daily processing, tracking and follow-up

Increased Returns

Our proven vehicle remarketing structure delivers the maximum return on each resale. On your behalf, we ensure the following:

•On-Site Representation at the Auction – Agents are deployed to provide accurate and competitive vehicle pricing, promote operational best practices through audits of the auctions, and recommend value-added repairs

•Competitive Auction Rates – Our greatest leverage is our total volume of units sold; our industry experience gets you the best rates on transport, sales fees, needed repair costs or any other auction expense

•Premium Sale Lane Placement – Often lane placement of the vehicle for sale is determined by the number of vehicles brought by the seller to the auction; our industry connections secure optimal lane position to improve vehicle visibility and ensure best sale price

•Reliable Market Pricing – We make certain that the vehicle enters the auction with the correct floor price, which is critical to enhancing profit; data from AuctionNet® and other proprietary providers is used to set the price

•Numerous Internet Selling Channels – Fiserv strongly promotes the use of Internet sales channels to enhance competitive bidding; we have established strong relationships with major providers, including Manheim Simulcast, AWG and ADESA® LiveBlockTM for live Internet bidding and Manheim OVE, ADESA® DealerBlockTM OpenLane and SmartAuction for pre-and post-sale cyberlot sales

“Fiserv has the hardest working people in the business. They are always looking out for the best prices and getting our units sold as quickly as possible – keeping the value of the units as high as possible and helping our customers retain a lower deficiency balance. The title work group always gets things done in a very professional and timely manner. You could not ask for better people to work with every day than all the people at Fiserv, whether they are answering the phone, getting the units moved to the auction, releasing units back to our customers, processing the funds or helping us with the sale of unusual collateral. They are the best!!”

Barb HenryTeam Leader/Remarketing DeptRegions Bank

Lower Operational Costs

To maximize revenue, vehicles must be sold at the best possible price while incurring the lowest possible associated cost.

• Timely/Efficient Transportation – The more quickly a vehicle is transported to auction, the less storage costs are incurred; Fiserv averages a 4-day transport turn time – a full day less than the industry average

•Ongoing In-house and On-Site Auction Expense Audit Process – To make sure our clients pay only for services received and get what they paid for, we conduct both in-house and on-site audits of all fees, costs and processing charges on a regular basis

•Automated System Checks – Fiserv has established specific parameters for auction expenses; should an item fall outside of the program guidelines, an exception report is generated for follow-up

Streamlined Operational Processing

Efficient processing on our end means quicker turnaround for higher resale on your end. Our vehicle remarketing strategy includes:

•Daily Follow-Up and Exception Tracking – Automated queues provide continuous checks and balances for each step of the remarketing process; each client account is personally reviewed to maximize sale proceeds, while minimizing costs and expenses

•Account Management – Should any issues arise, an assigned client relationship specialist will work with you to resolve the dispute; Fiserv will represent and protect your interests from vehicle pickup to vehicle resale

Performance Management

Results are important. A formal evaluation system is standard in the industry today because Fiserv was the first to develop and formally implement evaluations for vendor management, performance grading and an auction rating system. We provide an enhanced reporting and feedback system that includes:

• Internal Reporting – Every step of your vehicle sale will be tracked and reported back to you

•Quality Control – A national quality assurance program designed by Fiserv to measure auction sales and operational efficiency

•Post-Sale Report or NQCR – Your representative’s after-sales report of auction results will be made available to you; this includes sales results, marketing effectiveness, reconditioning/condition report, expense accuracy and summary of auction operations

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Establish a floor price for

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Provide title to Fiserv

Obtain a saleable title

Schedule vehicle for sale

Sell vehicle at auction

Collect and reconcile sale proceeds

Transfer funds to financialinstitution

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Remarketing Process

Fiserv, Inc.255 Fiserv Drive Brookfield, WI 53045

800-872-7882 262-879-5322getsolutions@fiserv.com www.fiserv.com

© 2014 Fiserv, Inc. or its affiliates. All rights reserved. Fiserv is a registered trademark of Fiserv, Inc. Other products referenced in this material may

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at your convenience. And, our ongoing communication of vendor performance ensures that our remarketing services are delivering maximum results for you.

Because we make the process easy, our comprehensive vehicle remarketing program has earned us the trust of vehicle lenders nationwide.

Connect With UsFor more information about Vehicle Remarketing, call 800-872-7882, email getsolutions@fiserv.com or visit www.lending.fiserv.com.

•Monthly Progress Reports – A detailed reporting of customer service and all operational efficiencies delivered to you by the auction

•Quarterly Auction Results – Auction results are ranked and reviewed to guarantee excellence

Personalized Vehicle Remarketing

To Fiserv, service is more than just selling your vehicle. We bring a personal touch to the process, earn your trust and build partnerships by delivering results that keep you satisfied time and time again.

Our unwavering focus on you, the customer, is evident in the details of our service delivery. Our client-specific reports include metrics customized to meet the needs of your portfolio. Designated managers, coordinators and a back-up team monitor processes, operations, inventory and sales on a daily basis, so you can focus on other aspects of your business. Access to our operating system enables you to view account status, updates and reporting

Fiserv is driving

innovation in Payments,

Processing Services,

Risk & Compliance,

Customer & Channel

Management and

Insights & Optimization,

and leading the

transformation of financial

services technology to

help our clients change

the way financial services

are delivered. Visit

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at what’s next now.

Key Capabilities

• Experience earned from more than one million vehicle sales

• Expertise managing a wide variety of portfolio types including prime, sub-prime, specialty, leasing and manufacturer

• Partnerships with many of the leaders in the auto industry, including AmeriCredit, Citizens Bank, M&T Bank, Regional Acceptance, Regions Bank and U.S. Bank, as well as past business partners Hyundai, Isuzu, Kia and Saab

“We’ve been true business partners for eight years. Our relationship is easy to manage and Fiserv makes remarketing our vehicles simple. Proper auction selection has maximized value driving fantastic results.”

Brian St. LouisManager, AVP PDM – RecoveryCitizens Bank