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Next-Gen ITSM & ITOM Services

For over 25 years, Intact has been successfully deploying IT Operations Solutions and providing full lifecycle ITOM services for the world’s leading commercial companies, and the U.S. State, Local, and Federal Government. Our next-gen implementation and post-implementation services have helped more than 300 customers deliver real results.

Intact Technology Capabilities & Offerings

Our Services

IT Strategic Planning Post-Implementation Managed Services

IT Software Implementation IT Communications & Enablement§ Outcome-Focused Software Design§ Agile Configuration & Integration

ServiceNow Capabilities and Offerings

§ DUNS No: 008445397§ CAGE Code: 3FPN6§ SAM (CCR) Registered§ NAICS Codes:

§ Primary: 541519§ Secondary: 511210, 541511,

541512, 541513

Procurement Vehicles:§ GSA Schedule 70 (GS- 35F-0414R,

March 15, 2015 – March 14, 2020)§ Department of the Treasury/Internal

Revenue§ Service (IRS) BPA (TIRN O-17-Z-00027

August 3, 2017 – August 2, 2022)§ SEWP V Contract Subcontractor under

Groups A, C, and D§ GSA Alliant Subcontractor§ Various State contracts through teaming

Recent Recognition

2019

More About Intact

Systems Integrators:Ace Info Solutions, Computer Sciences Corporation (CSC) (now Perspecta), CSRA International, ECS Federal, HP Enterprise Services/DXC/ Perspecta, GDIT

2019 (#23) & 2018 (#29) 2020 2018 2019

For more information about our approach and services visit, www.intact-tech.com or contact us at________

Service Management

Operations Management

Incident Management

ProblemManagement Change

Management

Asset Management

Discovery

Service Mapping Orchestration

EventManagement

Catalog �Knowledge � Notifications � Reporting � Surveys � Integration � Workflow � Search � Mobile � Entitlements

ServiceNow Modules We Support

Where We’ll Help You Shine

§ Service Management§ Asset Management

§ Configuration Management§ Performance Monitoring

How We Operate

Firm-Fixed Price Implementation – We don’t believe in time and materials. If we commit to you, we deliver.

Focus on Enablement and Adoption – We recognize that technology doesn’t produce outcomes, people do; we enable your team and drive user adoption by way of strategic and targeted communications.

Scope Control – We value quality over quantity, and firmly believe in doing only what is necessary to deliver your outcomes.

Outcomes in the Fastest, Simplest Way Possible – We focus on developing the quickest and most efficient path from Point A to Point B, and help you achieve quick wins along the way.

Risk Assumption – We’ll deploy your solution and assume the risks, so you don’t have to.

Seamless Integration – We seamlessly integrate into your organization, both onsite and off, from right here in the U.S.




541512, 541513






Recent Recognition

2019

More About Intact


2019 (#23) & 2018 (#29) 2020 2018 2019


Service Management


Incident Management


Management

Asset Management

Discovery


EventManagement



For more information about our approach and end-to-end IT ops services, visit intact-tech.com


Cherwell Specific Offering

Standard Package

Up to 75 Licenses

Enterprise Package

Up to 250 Licenses

Package Features

All-InclusiveFixed Price

3 YearContract

$0Implementation

Services

Zero-Dollar Implementation.

Our Zero-Dollar Implementation packages encompass all aspects of the ITSM Implementation journey – from inception through post-implementation, and beyond. They also drive Operational Maturity by providing real-life, practical advice, recommendations, and operational guidance to reduce risk and guarantee success.

What’s Included

Your standard Cherwell implementationITSM Planning and value communicationProcess improvement solutionsPost-implementation management and enhancement

services

Planning and Comms

3 Year Contract |. No CAPEX Expenditure Needed

• Strategic Plan

• Tactical Plan

• Enablement

Implementation

• Cherwell Service Mgmt

• Cherwell Asset Mgmt

• Cherwell PPM• Comprehensive

Enablement

Process Job Navigator

• Process Definition

• Process Manager Job Aids

• Intact CSI Dashboards

ONPOINT

• Full Management• Preventative

Maintenance• All Administration• Ongoing

Enhancements

Go-Live!

§ Our pre-packaged solutions were built to provide best-in-class implementation with unparalleled value.

§ Our current pricing model is designed around customers with 75 licenses or 250 licenses, but we will meet you where you are.

“




541512, 541513






Recent Recognition

2019

More About Intact


2019 (#23) & 2018 (#29) 2020 2018 2019


Service Management


Incident Management


Management

Asset Management

Discovery


EventManagement



No matter where you are on your ITSM journey, we’ll meet you there.

We’ll provide the leadership you want without the stress you don’t.

We Support You Through Your ITSM Journey




541512, 541513






Recent Recognition

2019

More About Intact


2019 (#23) & 2018 (#29) 2020 2018 2019


Service Management


Incident Management


Management

Asset Management

Discovery


EventManagement



For more information about our approach and end-to-end IT ops services, visit intact-tech.com

From the start, the approach was one of partnership and collaboration. Intact was not afraid to push back or make

recommendations and provide options so that our agency could make well-informed decisions. We established a

transparent working relationship from the start and it continued throughout the project. The Intact team, under some difficult

situations, went over and above on many occasions having to navigate our agency’s internal politics and changes in direction.

Intact provided leadership, strategy, education, and expertise, and were true rock stars.

– Kojo A., OCIO Branch Chief at U.S.Government Publishing Office

Recent Recognition


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