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© 2013 ServiceNow, Inc.
ServiceNow Education Services
Faez Ahmed Training Manager (EMEA & India)
© 2013 ServiceNow, Inc.
What do we do?
ServiceNow is a leading provider of cloud-‐based services that automate enterprise IT operaBons.
Our service includes a suite of applicaBons built on our proprietary plaEorm that automates workflow and provides integraBon between related business processes.
www.servicenow.com
© 2013 ServiceNow, Inc.
Agenda
ServiceNow EducaBon Services
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1. Overview
2. Business Model
3. PorEolio
4. Course development
5. Growing the business
6. eLearning roadmap
© 2013 ServiceNow, Inc.
EMEA Overview
ServiceNow EducaBon Services
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Primary business model: P&L (From Q4-‐11)
HC is 11 (16 ATP Instructors from 6 Partners)
7 Instructors 3 Course developers
1 Training coordinator
© 2013 ServiceNow, Inc.
Business Model
ServiceNow EducaBon Services
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1. EducaBon business is managed from our UK office
2. Hiring is done strategically according to Sales forecast model/ Emerging regions
– Focus on Bi-‐lingual Trainer capability to cover English + • German (Staff + Partner) • French (Staff + Partner) • Hindi (Staff) • Arabic (Staff) • Spanish (Partner)/ Portuguese (Staff) • Italian (Staff)
3. No translaBon (due to frequency of product releases)
© 2013 ServiceNow, Inc. CEdMA Spring Conference 2013
Our Offerings
© 2013 ServiceNow, Inc.
Course Material Development & DistribuBon
ServiceNow EducaBon Services
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1. CapBvate for course development (End/Process user). PPT/word for all courses, use Box for distribuBon
2. Use of Gilmore as Print/ebook vendor (order & distr)
3. Hardcopy for all F2F deliveries
4. Ebooks for all Virtual classes/ Adobe Connect for delivery/ Inhouse cloning ability for all classes
5. Partners can only order Hardcopy
© 2013 ServiceNow, Inc.
Sample: Incident Management
ServiceNow Education Services
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1. Screen shots from customer’s instances
2. Content configured to their processes
3. Notes specific to their fields
© 2013 ServiceNow, Inc.
Sample Lab – Hands-‐on
ServiceNow Education Services
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1. Process specific to customer
2. Step-‐by-‐step
3. Hands-‐on experience for users
© 2013 ServiceNow, Inc.
Revenue, Courses & HC
Growing the business
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4
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Diversifica5on of Courses Q1-‐12 to Q1-‐13
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2/3
3/6
4/8
6/12
8/16
HC Staff/ATP
© 2013 ServiceNow, Inc.
eLearning Roadmap
ServiceNow EducaBon Services
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Q3
Q4
eLearning UAT
eLearning live
eLearning development Netdimensions
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© 2013 ServiceNow, Inc.
Growing Our Ecosystem
Q2-‐13
-‐Add new Virtual classes
Q3-‐13
-‐Add University Program -‐Add new
CerBficaBons
Q4-‐13
-‐Add new courses
ServiceNow EducaBon Services
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