services directory 2013

Services Directory

There’s care...

August 2013

and there’s

MercyCare

Our Vision

To achieve wellbeing, dignity and justice for all

Our Mission

To bring compassion and justice to life

Our Values

Respect - Justice - Compassion - Integrity - Excellence

Welcome Welcome to MercyCare’s Service Directory for 2013-2014. This directory provides a comprehensive overview of the distinct and diverse range of services that MercyCare provides.

MercyCare is a leading Catholic provider of hospital, health, aged care, family and community services. We provide services directly to over 25,000 people and impact on the lives of over 100,000 people in the community each year.

MercyCare employs over 1,350 staff and volunteers and delivers services at 20 service locations throughout the Perth metropolitan area.

To learn more about these services you can visit our website at www.mercycare.com.au or contact the relevant service as listed.

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CONTENTS

Working with MercyCare

Volunteering

MercyCare

Services for the Aged

Child Day Care

Community Care and Support Services

Out of Home Care

Community Support and Workforce Development

Accommodation, Support and Youth Services

Hospital and Health Services

Employment and Training

Catherine McAuley Leadership Program

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4 www.mercycare.com.au

Working with MercyCare MercyCare is a leading Catholic, not for profit provider of hospital, health, aged care, family and community services in Perth, Western Australia. One of a kind in the state, MercyCare offers a wide diversity of services across multiple industries and sectors.

True to our Mission of “Bringing compassion and justice to life” MercyCare creatively responds to the changing needs of the community to achieve wellbeing, dignity and justice for all.

Over 1,350 staff and volunteers deliver services across 20 service locations in the Perth metropolitan region.

MercyCare offers a range of benefits including, competitive salaries and flexible rosters, as well as great Salary Packaging benefits, free parking at most sites, discounts at Mercy Cafe and even discounted hospital treatments... plus much more. MercyCare provides significant career opportunities for highly developed and motivated individuals who would like to pursue a career with us.

To find out more go to our website www.mercycare.com.au

5www.mercycare.com.au

Volunteering MercyCare’s volunteers are the heart and soul of our organisation. Each year our volunteers kindly donate over 13,500 hours of their time and energy to help provide a wide range of services to the West Australian community. Volunteering at MercyCare gives people the opportunity to become part of a team, interact with a diverse range of people and make a real difference in other’s lives.

Our volunteers have the opportunity to be involved in a range of service areas across MercyCare, including Aged Care, Child Day Care, Community Support, Workforce Development and Mercy Hospital.

MercyCare volunteers are given the opportunity to work in a service area that they have a particular interest in. Tasks may include helping clients to learn English, delivering flowers to patients, arts and craft sessions, administration duties, gardening or assisting in our seniors day centre.

Being a volunteer is a valuable and rewarding experience. To find out more about volunteering with MercyCare or to discover what vacancies are available visit our website www.merycare.com.au or call our Volunteer Coordinator on 9442 3491.


MercyCare Wembley

MercyCare’s major site in Wembley.

18 Barrett Street, WEMBLEY WA 6014

PO Box 202, Wembley WA 6913

T 08 9442 3444 E [email protected]

Wembley Green This office houses MercyCare’s Corporate Services and Marketing Department.

Suite 21, 127 Herdsman Parade, WEMBLEY WA 6014



Services for the aged

Home and Community Care (HACC)Provides low-level care, focused on assisting with jobs that have become a burden, which includes everyday household duties, providing social support and personal care as well as shopping for groceries or any other essentials. Other HACC services available include nursing and home/garden maintenance services.


T 08 9442 3498 or 9340 7233 E [email protected]

McAuley House Seniors Day CentreAttends to the needs of elderly people living in the Wembley area or surrounds. A bus is available to transport clients to and from the centre. The centre provides a home-like environment where people are able to simply enjoy a cup of tea amongst others or take part in activities and entertainment provided by the facility. Activities include picnics, afternoon teas, games and guest speakers.

124 Salvado Road, WEMBLEY WA 6014


Davis House Respite for Carers ProgramA flexible respite option for family carers caring for a loved one living with dementia. This service provides both day care from Monday through to Saturday and overnight respite care on Tuesday, Wednesday and Thursday. Carers are specifically trained to care for those with dementia and attend to clients emotional and physical needs to make life as stimulating, fulfilled and fun as possible.



HELP IN YOUR OWN HOME


Community Aged Care Packages (CACP) CACP provides a higher level of care than HACC and is aimed at maintaining independence by assisting people living in their own home. Assistance options include housekeeping, laundry assistance, preparation of meals, shopping, gardening and social support.


T 08 9442 2498 or 08 9340 7233 E [email protected]

Community Nursing - Wound Care MercyCare has Registered Nurses available to provide wound and clinical care services in the comfort of your own home.



National Respite for Carers’ Program (NRCP) - In Home Respite Specifically aimed at providing flexible respite to carers wishing to keep their loved one at home whilst having the opportunity to take some time out and do the things they want or need to do. Trained support workers assist clients with personal support, meals, entertainment and stimulation. Services available include three- or six-hour, day and night, in-home or out-of-home respite, one off or regular respite, carer support and education, crisis respite and 24hr “on call” respite for emergencies.



Mercy at Home Available to people of all ages who need support at home, Mercy at home provides services tailored to your needs. Whether clients are new Mums, fly-in-fly-out workers or older people we can provide the services you require, such as running errands, paying bills, cleaning and more.

T 08 9340 7233 or 08 9442 3498 E [email protected]

Services for the aged cont...

RESIDENTIAL CARE

Residential Aged Care MercyCare’s Residential Aged Care Facility supports residents throughout the ageing process in a dignified and respectful manner. Our staff are highly skilled and dedicated people who love working in aged care and our strict recruitment guidelines ensure our care is of the highest standard.

Our staff provide person centred care to every resident residing in our high or low care units. Resident’s specific and often complex care needs are assessed, documented and reviewed by Registered Nurses who supervise our care teams in providing the identified individual care needs of each resident. They work closely with our therapy teams and the resident’s GPs to ensure a consistently high standard of clinical and lifestyle care is provided 24 hours per day.


Anne Xavier Wing 40 bed Low Care Residential – Non Secure Unit Anne Xavier wing has 40 low care beds and is part of the overall vibrant community of MercyCare’s Residential Aged Care facility.

Each room has its own en-suite and all are spacious, allowing plenty of room for residents to add their personal touch. Resident’s are encouraged to participate in the many activities on offer or enjoying other options such as a ‘High Tea’ with friends or family in the beautiful surrounding gardens.

Ursula Wing 16 bed Low Care Residential - Secure Unit With only 16 residents, the Ursula Wing is a small, homely community that meets the highly specialised care needs of people living with dementia. There is plenty of room for them to wander in a vibrant purpose built unit and lovely gardens, enabling the residents to enjoy the many activities on offer in a pleasant, safe and secure community.

Services for the aged cont...

Catherine and Claver Wings 57 bed High Care – Non Secure Unit High care residents are encouraged to participate in both internal and external activities and maintain their connection with the broader community where possible. With large spacious rooms (some with en-suites) residents and their families are able to individualise their rooms to ensure a homely atmosphere. Rooms are surrounded by lovely courtyard gardens and covered walkways which give easy access to our Chapel with its beautiful stained glass windows and peaceful garden surrounds. Mass is celebrated in the Chapel Sunday to Friday and all are welcome to attend.

Catherine McAuley Residential Care Facility



RETIREMENT LIVING

Mercy Village ~ Wembley Mercy Village Wembley is idyllically situated close to Lake Monger in Wembley, offering a range of accommodation options as well as providing onsite services such as podiatry, beauticians, fitness classes and social activities. Mercy Village also provides both recreational and social activities which are available to all residents.

71 Ruislip Street, WEMBLEY WA 6014


PASTORAL CARE

Pastoral Care Pastoral care provides emotional, social and spiritual support as well as helping people with grief and bereavement and adjusting to their changing lifestyle. This service provides assistance with problem solving and provides links with other community services and helps people to discover new interests.




Child Day Care Services MercyCare’s Child Day Care Services provide six centres offering long day care, before and after school care or a combination of both. Our staff are experienced in providing quality programs that are age-appropriate and engaging for children. By making the environment a happy place we give children every chance to explore and play their way through their child care experience.

Wembley T 08 9442 3410

Heathridge T 08 9307 2586

Newman College T 08 9442 3410

Seville Grove T 08 9497 2117

Thornlie T 08 9358 1475

Bedford T 08 9272 5749


Community Care and Support ServicesCommunity Care and Support Services (CCSS) consists of two programs – Community Detention for Unaccompanied Minors (UAM) and Community Detention for Adults (Vulnerable Adult Males and Family Groups). Both services provide arrangements that support a person’s detention placement in the community, whilst the Department of Immigration and Citizenship (DIAC) resolves their immigration outcome.

The aim of the both programs is to integrate and support clients into the Australian way of life, through assisting service users to access other services such as education and health.

Referrals come through the Department of Immigration and the Australian Red Cross.


Out of Home Care Intensive Family Support Service

Supporting families at risk of having their child/ren taken into care this service is a specialised intensive program that works with families to set and achieve goalsthat will improve the families’ resilience and coping skills, provide safety and reduce the risk of harm to children. The best outcome is for children to remain safely in the care of their family or extended family.

E [email protected]

Fostering Services MercyCare’s Fostering Services offer care and support to children and young people who are unable to live with their families. Foster carers are recruited and trained, and provide medium- to long-term (6 months or more) care for children aged 0-17 years within the Perth metropolitan area.

E [email protected]

MercyCare also recruits and trains specialised foster carers who care and support children and young people with high needs and difficult behaviours, who are unable to live with their families.

E [email protected]

Family Group Homes Family Group Homes operate in the northern suburbs to accommodate children ranging from 0 - 18 years of age who cannot live at home. Working in partnership with the Department for Child Protection we provide the highest standard of care and ensure the best outcomes for the children we care for. Through a Therapeutic Model of Care we develop a plan for each child that can include either long-term fostering, reunification with their birth parents or kinship care.

E [email protected]

All referrals come through the Department for Child Protection.

PO Box 202, WEMBLEY WA 6913


Community Support and Workforce Development


Employment and Community Programmes MercyCare offers a wide range of employment and community programmes from our Mirrabooka office, see details below.

4 Brewer Place, MIRRABOOKA WA 6061


Workforce Development Centre A free service designed to assist Culturally and Linguistically Diverse (CaLD) clients at any point throughout their life to make educational, training and work choices. This service assists clients with getting information on training and opportunities to use skills or learn new or additional skills.

Mirrabooka and Cannington

T Helen or Aileen 08 9344 2468 E [email protected] or [email protected]

Settlement Grants Program The Settlement Grants Program works with permanent residents who have arrived in Australia during the last five years as humanitarian entrants or family stream migrants with low levels of English proficiency, to settle in Australia as soon as possible.

T Afsoun or Suzan 08 9344 2468 E [email protected] or [email protected]

Rental Ready Rental Ready is a free training course that provides advice and skills aimed at helping people acquire and live in rental properties in Australia. The course includes understanding tenancy rights and responsibilities and a practical module on cleaning and property maintenance.

T Afsoun or Suzan 08 9344 2468 E [email protected] or [email protected]

Community Support Program MercyCare’s Community Support Service work with the four key principles of engagement, inclusiveness, collaboration and capacity building to build stronger community networks. Activities provided enable clients an opportunity to develop their knowledge, skills and confidence which they then use in their own lives.

T Jill 08 9344 2468 E [email protected]

MercyCare Lending Service Our lending services offer affordable and manageable interest free loans to help people build a better life for themselves or their family. The interest free loans can be used for a range of employment, training and education items.

T Suzan 08 9344 2468 E [email protected]


Community Support and Workforce Development cont...Child and Parent Centre

Together with Warriapendi Primary School, in Balga, MercyCare is setting offers a welcoming place at the school for parents and carers to come with their young children. The service can be tailored to individual needs and provide assistance such as parenting workshops, child and maternal health services, playgroups, early learning programs, counselling or family support.

T Anne 08 9344 2468 E [email protected]

On The BEEaT (The Bridge to Education, Employment and Training) On the BEEaT is a free course for men and women of any age from CaLD backgrounds. This service aims to build confidence, self-esteem and assertiveness through training which focuses on developing skills such as, job searching, customer service and general cleaning.

T Maggie 08 9344 2468 E [email protected]

Geared Up To Go Geared Up To Go provides supported transition to education, training or employment for disengaged Year 11 and 12 students from CaLD backgrounds in the North Metropolitan Education Region.

T Nicolle 08 9344 2468 E [email protected]


Accommodation, Support and Youth Services

Carlow House Providing long-term accommodation (9 months) for homeless young people aged between 16 and 18 years, Carlow House offers a safe and supportive environment aimed at preparing young people experiencing homelessness to live independently. A Youth Worker is available in Carlow House 24 hours per day, 7 days per week, to support and assist the young people to develop their independent living skills so that they are able to live on their own in the community.

Contact Youth Services Referral Officer for more details.

T 08 9442 3444

Coolock Units MercyCare’s Coolock Units provide medium-term accommodation (6 months) for single mothers between the ages of 16 and 25 years. The service assists single mothers needing support as they work towards independent living. Single mothers are accommodated in 2 bedroom units in the City of Stirling and Support workers are available to give assistance with the development of social, parenting and life skills and to provide emotional support.


T 08 9442 3444

Youth Support ServiceProviding assistance to young people, aged 18 to 25 years, to obtain their own accommodation in the private rental market, the Youth Support Service provides Support Worker visits to help young people maintain their independent life style.


T 08 9442 34444

Reconnect Reconnect is an outreach service providing assistance to young people, aged 12 to 18 years, who are having difficulties staying at home, or who have recently become homeless because of family issues. Reconnect works with young people as well as their families.

Joondalup/ Wanneroo, Mirrabooka, Cannington/ Armadale, Fremantle to Rockingham.

T 1800 800 046 Mon, Wed, Fri 1.00pm - 4.00pm and Tues, Thurs 10.00am - 4.00pm

Mercy Hospital Mercy Hospital Mount Lawley (first opened in 1937 as St Anne’s Hospital) is a licensed 205 bed facility that provides acute, overnight hospital and day treatments across a range of clinical specialties. In retaining the history of St Anne’s care begins with babies and families continuing across the ages in the surgical and medical domains to care for the elderly and those with mental health issues. We assist transition back into the community with rehabilitation and restorative services. The hospital provides services to private, public, entitled veterans and self-insured patients.

Specialties offered at Mercy Hospital include:

• Aged Care

• Bariatric Surgery

• Cardiology

• Dermatology

• ENT Surgery

• Gastroenterology

• General Medicine

• General Surgery

• GP Obstetrics

• Gynaecology

• Maxillofacial & Oral Surgery

• Neurology

For after hours referral, please contact the Hospital for the relevant Specialist on call.

Thirlmere Road, MOUNT LAWLEY WA 6050



Hospital and Health Services

• Obstetric Physician

• Obstetrics & Gynaecology

• Obstetrics & Gynaecology Imaging Service

• Occupational Health

• Orthopaedic Surgery

• Paediatrics

• Paediatrics Surgery

• Plastic Surgery

• Rehabilitation

• Renal Medicine

• Sexual Health

• Urology


CLINICAL SUPPORT AND HOSPITAL SERVICES

Day Surgery Unit (DSU) DSU provides safe, high quality nursing care, with a strong commitment to excellence. This 20 bed purpose built unit, with its extensive river views, provides a comfortable, relaxed short stay environment conducive to patient recovery.

Mercy Hospital, Thirlmere Road, MOUNT LAWLEY WA 6050

T 08 9370 9222

Endoscopy Unit Providing a full range of diagnostic and therapeutic procedures for both day and inpatients, the Endoscopy Unit offers procedures such as gastroscopy, colonoscopy, cytoscopy and urodynamics.


T 08 9370 9388

Family Birthing Unit (FBU) A dedicated team of obstetricians, paediatricians and midwives work together in the FBU to provide high quality maternity service catering for women and their families through all stages of pregnancy, labour, birth and the post natal period. Our modern Birthing Suite offers six delivery rooms with the latest facilities and technology. The Postnatal Ward is a 30 bed facility with 21 large rooms boasting double beds and private ensuites allowing families to stay together during the first few days after birth. Most patient rooms also have stunning views of the beautiful Swan River. Our recently refurbished Special Care Nursery is equipped to care for babies from 34 weeks.

Services include ante-natal classes, childbirth and early parenting education, physiotherapy and a lactation consultant service. Guided tours of our FBU are held every Sunday at 2.00pm.

A list of Obstetricians who deliver at Mercy Hospital can be found here



GP After Hours ClinicManaged and run by local family doctors, the clinic is located in Suite 11 of the Mercy Medical Centre. Please click here

T 08 9370 9856

Mercy Conference Centre The Mercy Conference Centre can cater for a maximum group of 100 people. Smaller areas to accommodate 30 to 60 people are available by hiring Seminar Room 1 or 2. With sweeping views of the Swan River and Perth CBD, Mercy Conference Centre is suitable for business and educational functions.



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Obstetrics - GP

www.mercycare.com.au

There’s care...

and there’s

MercyCare

Ursula Frayne Mental Health Unit (UFU) UFU provides services to older adults with complex mental health needs living in the inner-Perth metropolitan area. The unit is located overlooking the banks of the Swan River. Referrals are required from your local GP or Royal Perth Hospital.


T 08 9370 9786

Mercy Medical CentreThe Mercy Medical Centre offers consulting roomsfor a range of Specialists providing services at Mercy Hospital. For a comprehensive list, please click here


PathologyA St John of God Pathology laboratory and collection centre is located on the lower ground floor of the Hospital. They provide a full range of inpatient services to the Hospital, as well as outpatient pathology collections.

Open 8.00am – 5.00pm weekdays


T Laboratory/Collection Centre 08 9370 2033

T Results and Enquiries: 1300 367 674

Pharmacy Services Located on the ground floor of Mercy Hospital, APHS Mt Lawley provides a range of pharmacy services for inpatients, outpatients and the general public.


T 08 9370 9883

Hospital and Health Services cont...

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Occupational Health


and there’s

MercyCare

PhysiotherapyMercy Physiotherapy provides services to Mercy Hospital and residents of Mount Lawley and surrounding areas.

Outpatient Clinic services include sport injury rehabilitation, treatment of neck and back pain, hydrotherapy, women’s and men’s health, ante and post aatal care and Babyswim classes.


T 08 9271 9422 W www.mercyphysio.com.au

Pre-admission Clinic This clinic provides a multidisciplinary assessment and screening service for patients prior to their admission to hospital.

Designed to ensure a more relaxed, informed admission process, our experienced nursing staff assist with completion of admission forms, nursing assessments, discharge and aftercare arrangements and education relating to each patient’s procedure.

Open 7.00am – 3.00pm weekdays


T 08 9370 9222 (appointment necessary)

Mercy Restorative Unit (MRU)MRU is a public 24 bed inpatient facility delivered in conjunction with Royal Perth Hospital. The unit was established to service the specific needs of patients in the inner Perth metropolitan area and provides care to patients who have been medically stabilised at Royal Perth prior to transfer to our unit. For admission to MRU, please contact the Department of Geriatric Medicine at Royal Perth Hospital.

The Day Hospital Part of MRU, the Day Hospital supports outpatients requiring ongoing medical assessment and/or rehabilitation therapy.


T 08 9370 9905


Hospital and Health Services cont...

Memory Service and ClinicThis service is aimed at predominantly older people and is designed to assess people with memory disorders andmild cognitive problems. It is run in conjunction with MRU.


T 08 9370 9856

SKG RadiologySKG Radiology offers a comprehensive range of radiology services to inpatients and outpatients


T 08 9471 6900

Specialist Rehabilitation Service (SRS)SRS focuses on developing tailored rehabilitation programs for post surgical patients and those requiring medical reconditioning.


T 08 9370 9470

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MercyCare provides services directly to over 25,000 people and impact on the lives of over 100,000 people in the community every year


Employment and TrainingMercy Training is committed to meeting the vocational needs of the Aged Care and Community Service industry through the delivery of traineeships and training and assessment services.

As an established Registered Training Organisation (RTO) Mercy Training can provide a range of qualifications that support and develop new and existing employees.

From 2014 a range of traineeships will be offered including:

• Aged Care

• Residential Care

• Business

• Child Care

Traineeships combine practical work experience with structured on the job training. Working with employers and supervisors, Mercy Training strives to create a unique learning experience for all its participants.



Catherine McAuley Leadership ProgramThis award programme aims at developing women aged between 28 and 40 years, in leadership and service. The course incorporates mentoring opportunities, leadership development and a seminar series as well as an intergenerational day. Community awareness is important an important part of the program.


T 08 9442 3491

18 Barrett Street, Wembley WA 6014 PO Box 202, Wembley WA 6913


W www.mercycare.com.au

MercyCare Ltd ACN: 098 197 490

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