Services Description

GPSoC Service Name Eclipse Passport

GPSoC Service ID PSL04Functionality/Service Overview Introduction

Eclipse Passport is an Electronic Patient card system allowing access to patient health records for doctors, pharmacists, community services, the extended healthcare team and the patients themselves. It allows Advanced Care Plans and Admission Avoidance Schemes to be implemented across the wider healthcare system.

Eclipse Passport is integrates with SystmOne, Emis Web, Microtest and Vision Systems.

Eclipse Passport activates a Community Portal within the NHS that enables a completely integrated care package to be delivered safely, securely and efficiently to patients anywhere in the world. Through this portal healthcare providers can offer a more efficient service that improves the safety of patient care with reduced referrals and admissions, while saving significant revenue for the NHS.

What is Eclipse Passport

www.nhspatient.org allows NHS organisations to share the Patient Community Summary Record and Advanced Care Plans through a secure cloud based portal to reduce risk, improve integrated care and share personalised care plans.

The Patient Access Portal contains all the essential information needed to ensure the safe delivery of care to a patient within any part of their healthcare journey.

What is the Patient Community Portal

Our Patient Portal has been developed in partnership with multiple Patient Participation groups and NHS Healthcare Professionals including GPs, Nurses, Community Nurses, Mental Health Teams, Pharmacists, Hospital Consultants and Ambulance Staff.

It enables the patient’s healthcare team to access their Conditions, Results, Medications, Care Plans and Alerts but also to feedback information about their conditions through automated questionnaires.

Personal goals can be updated and tracked and they can contact their Healthcare Team directly where appropriate.

In particular the System has been designed to embrace the Patient’s End of Life or Long Term Condition Care Plan and support carers where appropriate.

Complex Medical Needs and Appropriate End of Life Care can be delivered through Eclipse Passport.Those Patients with multiple healthcare professionals looking after them can be efficiently managed through their electronic Patient Passport and Community Portal.

Diagram showing data flows for Eclipse Passport

The ability for patients to inform their team about their personal choices relating to their healthcare is vital. The more the patient is able to contribute through their portal, the easier it will be for the clinician to implement an acceptable management plan.

This new Patient interface complies with the 2015 stipulated Subsidiary Module Requirements with particular emphasis being placed on Privacy Impact and User defined governance.

Eclipse Passport is integrates with SystmOne, Emis Web, Microtest and Vision Systems.

How to Access A Patient Record

Each Patient has a Patient Access Card

Step 1 Log onto www.nhspatient.orgFor Healthcare Professionals this requires a username, password and 2-factor authentication. (The 2-factor authentication can be through mobile phone or finger print recognition.)

Step 2 Scan the Patient’s card(If you do not have a barcode scanner, simply enter the 15-digit code.)

Step 3 There is the option of a verification question. This is at the discretion of the patient when they activate their account. Within seconds Healthcare Professionals can access information that is needed to make life-saving decisions about their patient.

How will Eclipse Passport benefit your GP Practice?

The system reduces workload by simplifying data sharing and allowing the extended care team to contribute in looking after the patients. This improves both clinical and target outcomes for GP Practices.

There are four key information categories needed to enable an accurate clinical assessment:

1. Patient’s Clinical Conditions2. Patient’s Medications and Allergies3. Patient’s Blood Results and Investigations undertaken4. Patient’s Health Plans.

By allowing fast, easy access to this information, Eclipse Passport will radically improve the safety of:

Out of Hours Consults A&E Attendances Ambulance Assessments Pharmacy Medication Use Reviews Out Patient Assessments Hospital Admissions Emergencies Abroad.

The outcome of the interface will:

Improve the Safety of Patient Care Improve Education of Healthcare Professionals Allow Multidisciplinary Meetings Remotely Reduce Inappropriate Referrals and Increase Appropriate Referrals Reduce Emergency Admissions.

Through nhspatient.org all key NHS Healthcare Workers – and eventually the Patients and Carers themselves – can access the patient portal if they have clearance. Each time they do access it, it is recorded who accessed which record and at what time.

Support Standard Service Performance & Support:

Full telephone, email and helpdesk support for the duration of the contract available between the hours of 9am and 5pm Monday to Friday.

Availability Standard: >= 99% during support hours.This is calculated using the following formula:

% Availability = ( b−a

b )100

Where (a) is the sum of downtime in minutes, (b) is the total time available in minutes. A measurement period of 1 month will be used.

Incident Fix Times Standard: Dependant on severity:

Major Incident effecting multiple users and applications: 4 hours within the times of 7am to 10pm Monday to Sunday

Minor incident not impacting multiple users and not effecting core functionality of the system: 72 hours from report of incident Monday to Sunday.

Helpdesk Standard: Full telephone, email and helpdesk support for the duration of the contract available between the hours of 9am and 5pm Monday to Friday.

Contractual Remedies:Partial refund of fees paid should performance targets not be met.

Dependencies Infrastructure dependencies

System requires internet connection and compatible web browser (Internet explorer 6 and above, Chrome, Safari or Firefox)Service dependencies

Requires ability to extract anonymised clinical data either through direct extract using the pairing integrations platform , a third party Supplier or manual clinical data extracts.Local Personnel dependencies

Will require nomination of local service administrator to manage user access.Related Products or Services

Related Products or Services that are enabled or can be provided more efficiently consequent to this Product or Service being in place

Eclipse Analytics, Eclipse 24, Eclipse Remote, Eclipse Live

Pricing Information

Pricing Approach Standard Price (£’s)For CCG: £50,000 per year

Unit Price (£’s);

£1,500 per practice per year.Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution)

Price of Variant Service

Service Variant description 1: Unit Price (£’s);N/A

Integrations with Principal Clinical System Providers

Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:

Compliant / non-compliant Lot 1 integrations or variations; and

Price Variations that are dependent on the identity of the Principal Clinical System Provider

N/A – no price difference except free for additional patients where practice manual uploads are implemented.

Invoicing Terms Invoice frequency (e.g. monthly, quarterly, annually)

Annually in arrearsInvoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)

Within one week of service commencement.

Other invoicing terms:

N/A

Payment Terms Due date for payment (e.g. 30 days after receipt of invoice)

30 days after receipt of invoice

Details of any early payment discounts

N/A

Any other payment termsn/a

Discounts Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band

N/A

Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination

15% off 3 or more applications if taken.

Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector

If 3 or more linked CCGs sign up a 10% discount is available.

A 20% discount is available if the service is signed up for 2 years.

Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or serviceN/AInfrastructure dependencies (networks, hardware, software etc.)Our Data Centre (thebunker.net)Service dependenciesN/A – in houseLocal Personnel dependenciesN/A

Related Products or Services Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;N/ARelated products or services that can be provided at a lower price consequent to this product or service being in placeEclipse 24, Eclipse Analytics, Eclipse Remote, Eclipse Live (all 15% off if 3 or more taken on by practice)

Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficientlyN/A

Resource Based Pricing Where charges contain an element of charging for staff time (e.g.

training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within the supplier details section of the catalogue together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)

0.5 days remote training is included. Further training can be purchased at SFIA Solution Development & Implementation Grade 3 at £250 per day (pro-rata) + travelling expenses for on-site training.

Other pricing information Deployment arrangements: costs, duration and activities associated with the deployment of this product or serviceN/A

Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or serviceN/AOtherN/A