services@duke - 2009.highedweb.org2009.highedweb.org/presentations/tnt4.pdf · title: services@duke...
TRANSCRIPT
Services@Duke
The Duke Services and Administration Project
Ben Kimmel, Duke Web Services
Why Am I Here?
Internal Support
Departmental Operations
Auxilary Services
The Problem at Duke
Allow Me To Clarify
Search for Service?
• http://duke.edu/search/?q=print+services
• Results 1-10 of 1,070 for “print services”(including)
Duke University Stores - Copy Center ::
OIT at Duke University: Printing with ePrint
Office of Student Activities and Facilities :: Programs :: DiDA …
Copiers and Copy Cards
Printing at Fuqua - Information on Printing Resources available to ...
Whose Services?
Office of the Executive Vice President
Duke PoliciesFinancial ServicesSustainabilityParking & TransportationDiningDuke AlertsPostal OperationsPoliceDukeCardEvent Management
Human ResourcesOffice of Information
TechnologyUniversity ArchitectFacilities ManagementStoresTroubled EconomyDisability ManagementCapital AssetsReal EstateDuke Alerts
The Process
• Develop “Gateway” site to introduce all services
• http://duke.edu/services/
• Look of gateway would carry over to participant sites
• Header for services on every page on every site
The Gateway
Gateway Content
Who they were
Who They Are
Criteria for Inclusion
• Are You a Service?
• Play By Our Rules.
Quick Tech Specs
• Casacde CMS
• Each new site starts with S&A prototype
• Primary maintenance within orgs – & better than it was.
• Non-CMS apps and pages get wrapper
Into the Future
• How do we measure success?
• How do we evolve?
Duke Services & Administration
http://duke.edu/services
Ben Kimmel – primary Information Architect
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