servpro of bloomfield enfield ready-plan

SERVPRO of Bloomfield/EnfieldRalph DiCristofaro • 844-254-1480

BE READY FORTHE

UNEXPECTED

RIMS Connecticut Valley ChapterFebruary 17, 2016


Be Ready For The Unexpected


MisperceptionIt’s not the Property Damage that’s the Biggest Disaster

It’s the Business Interruption


Emergency Ready ProfileBusinesses that survive a disaster tend to have an emergency disaster plan in place before disaster strikes.


Real World Wrong Way


Fast Action Is Critical


Real World Right Way


What is the most advanced and valuable emergency response equipment?



Not the Latest and Greatest Equipment



Not Even Your Emergency Response Plan



Not Even These Great Guys



It’s You


You and a Plan


We’re All Humans Here

• Do you have the best people in charge in case an emergency happens?– Provide clarity in crisis– Know the plan– Know the policy– Make quick decisions and adjustments– Naturally involve others and keep them

actively engaged


The best disaster is the one that never happens


Is Your Plan

• Up-to-date• Complete• Ready to

implement• Properly staffed


No Plan is Perfect

“In preparing for battle I have always found that plans are useless, but planning is indispensable.”~ Dwight D. Eisenhower Former U.S. President and Five Star General


Lack of an Emergency Plan 1

• Complete a SERVPRO Emergency Ready Profile or equivalent

• Capture all critical contact info like fire, police, hospital and security phone numbers



• Mark, photograph, and describe all shut off locations (electricity, gas, water, alarm, sprinkler, IT, etc.)

• Partner with full service cleanup/restoration firm


Services Forgotten• Document drying• Electrical restoration• Duct cleaning• Art restoration• Machinery restoration• Cleaning antiques • Construction



• Note necessary keys and their locations

• Include info for your alarm, sprinkler, server contacts

• Have a page of essential company/building contacts (building owner, on site maintenance, risk/property manager)



• Brainstorm other people you may need quick access to:– Internet provider– HVAC– Flooring company– Plumber– Elevator company– Electrician– Mechanical



• Property Overview– Address, Directions– Year built– Renovations? If so, what year?– Energy Program Certified?– Hazardous material

(type, location, main contact)– Building description

with photograph– Blueprint location– Supplemental generator power? How much?



• Building Access– Elevator access– Stairway access– Door locations– Photographs of

all of the above– What else? – What’s unique?– Parking for

restoration vehicles


Outdated Emergency Plan

• Conduct annual review• Conduct annual staff

training• Reconfirm players know

where the plan is• Plan access via tablet and

smartphone


Incomplete Emergency Plan 1

• Added new facilities

• Made renovations• Moved

departments• Added or moved

hazardous or valuable materials


Incomplete Emergency Plan 2

• Have newer employee test the plan

• SERVPRO of Bloomfield/Enfield analysis


Lack of Implementation

• Train implementers • Run a mock drill• Test if key players can

find the plan within 60 seconds

• Reevaluate who has plan access


Think You Know Your Plan? Test it.

• Assess actual recovery capabilities

• Design, develop and implement a drill– Tabletop or full

scale– Identify any

flawed decisions and correct


Recovery

Emergency services • Stabilization and security


Recovery

• Priorities• Business interruption

services• Restoration and

construction• T&M Sheets


SERVPRO Corporate

• National leader• 1,800 franchises in U.S.

and Canada• Launched in 1967• Well Known & Respected• “Ready for whatever

happens”• Partners with Red Cross

Ready Rating Program• Construction company


SERVPRO of Bloomfield/Enfield

Clean up and restore residential and commercial property after fire, smoke, or water damage.



• Top 100 franchise out of 1,800

• Top Volume Leader per license in Northeast

• 50,000 sf warehouse with office & conference room

• Certified Commercial Restoration Specialists

• Cover eastern U.S.• With other SERVPROs

cover the country


Restore vs. Replace

SERVPRO begins each job with a “restore-first” mentalityThis approach:

– Reduces recovery time– Completes job faster– Lower costs


About Sante Builders

• More than 35 Years in the Industry

• Second Generation of Quality Construction

• Superior Remodeling Workmanship

• Outstanding Customer Service


Full Service Restoration 1

• Structural Engineering• Steel work• Concrete work• Plumbing and

mechanical• Electrical


Full Service Restoration 2

• Roofing & Siding• Custom doors &

windows• Painting & wallpapering• Granite & solid surfaces• Architectural mill-work• Landscape Consultation

& Excavation


Commercial Services

• Commercial construction

• Commercial building renovation

• Commercial office build-out

• On-call emergency building repair


Misnomer: SERVPRO of Bloomfield/Enfield

• Connecticut• Boston, MA• Worcester MA• Portland, ME• Albany NY• South Carolina



• Reduce mold and mildew• Handle biochemical

cleanups• Blood born pathogens• Restore documents and

valuables after soot, smoke, or water damage

• Get industrial machinery back on line

• Construction and more


More Resources

• RIMS• OSHA's Fact Sheet on

Planning and Responding to Workplace Emergencies (PDF*)

• American Red Cross Ready Rating


Thank YouAre you ready for the unexpected?Ralph DiCristofaroSERVPRO of Bloomfield/ Enfield, IICRC Certified Firm, Top 100 Franchise100 Peters RoadBloomfield, CT 06002

Toll Free: (844) 254-1480

Cell: (860) 308-5585Office: (860) 216-2785E-mail: [email protected] Hour Emergency Service

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