sesi 11 km team

KM TEAM

CHAPTER 10

Kimiz Dalkir

2005

OBJECTIVES

1. List the key KM skills required

2. Describe different role & responsibilities of KM Team

3. Describe the development of CIO – CKO – CLO

4. Identify the different type of KM employers

5. Analyze the critical cognitive & attitudinal attribute that KM professional should posses

6. Understand the ethical issue in KM situation and their principles

KM Teaching Group - Universitas TELKOM 30 Nopember 2013 2

Organization needs to define

different types of KM professionals

the types of skills, attributes, and background they should

possess.

They need to have and/or develop a list of cognitive,

affective, psychomotor skills, and required competency

levels for each skill.

INTRODUCTION


These key skills for KM personnel:

An understanding of the KM concept—the philosophy and theory,

Awareness of the experience of other organizations in developing

KM solutions and approaches

Understanding of, and the ability to identify, the business value of

KM activities to the organization

Appreciation of the range of activities, initiatives, and labels

employed to create an environment in which knowledge is

effectively created, shared, and used to increase competitive

advantage and customer satisfaction

INTRODUCTION


KM Person should possess these skills :

Time management (using time & energy to acquiring knowledge)

Knowledge (mastering how to find information quickly & precisely)

Various learning techniques to absorb key knowledge and learning

quickly

Effective skills of advocacy and inquiry to present knowledge to,

and gather knowledge from, others

Informal networking skills (build influence to gain access to people

with knowledge)

Resource investigation skills

Effective IT skills (recording and disseminating information)

INTRODUCTION


Cooperative problem solving.

Open dialogue skills, interpersonal

Flexible & willing to try new things and take educated risks.

Learning from mistakes, risks taking, opportunities, & successes.

INTRODUCTION


The KM team’s skill requirements can be built up from the

set of critical skills or core competencies, such as

Ability to learn,

Autonomous,

Wait to be told,

Collaborative team player,

Sees the big picture,

Makes connections,

Learns from mistakes,

Ability to think and do, with a focus on outcome,

Appreciation of information management techniques.

INTRODUCTION


A KM dream team would possess the skills of

Communication,

Leadership,

Expertise in KM methodology/processes/tools,

Negotiation and strategic planning,

Know the organization,

Remain connected to the top,

Adopt a systems view,

Intuitive risk taker

INTRODUCTION


KM skills by Goade (read p 286);

Retrieving information.

Evaluating/assessing information.

Organizing information.

Analyzing information.

Presenting information.

Securing information.

Collaborating around information

INTRODUCTION


Senior and middle management roles—Chief Knowledge

Officer, Knowledge Manager.

Knowledge leaders, also referred to as KM champions, who

are responsible for promoting KM within the organization.

Knowledge managers, responsible for the acquisition and

management of internal and external knowledge.

Knowledge navigators, responsible for knowing where

knowledge can be located, also called knowledge brokers.

MAJOR CATEGORY of KM ROLES


Knowledge synthesizers (knowledge stewards), facilitating

the recording of significant knowledge to organizational

memory.

Content editors/managers, codifying & structuring content,

roles involving capturing & documenting knowledge-

researchers, writers, editors.

Web developers, electronic publishers, intranet managers,

Learning-oriented roles (trainers, facilitators, mentors, &

coaches, developing information & knowledge skills)



Human resources roles (developing programs & processes

that encourage knowledge-oriented cultures & behaviors)

Knowledge publishers, internal publishing functions thru

intranet. Known as Webmasters, knowledge architects, and

knowledge editors.

Coaches & mentors, assisting individuals throughout the

business unit or practice to develop and learn KM activities

& disciplines.

Help desk activities, including the delivery of KM &

information related to training, also called KSO (Knowledge

Support Office



KM professionals require a multidisciplinary skill consists of

such competencies as ;

Finding, appraising and using knowledge,

Reformulating questions,

Navigating through content,

Evaluating the relevance of content,

Filtering out what is not needed,

Synthesizing from diverse sources in order to apply the knowledge

(e.g., to make a decision)

Contribute to the recording of such valuable experiences to

organizational memory systems.



CKO / CLO heads the KM team.

Their responsibility are ;

Formulating knowledge management strategy.

Handling knowledge management operations.

Influencing change in the organization.

Managing knowledge management staff.

SENIOR MANAGEMENT ROLES


What KM executive must do ;

Decide how information evaluated, created, processed,

inventoried, retrieved, and archived

Identify critical knowledge needed within a company and any

knowledge gaps that need to be addressed

Build good relationship



Chief Knowledge Officer

Senior executive who is responsible for ensuring that an

organization maximizes the value it achieves through one of its

most important assets—knowledge.

Contribute for ;

• Maximize Returns on KM investment (people, processes, and

intellectual capital).

• Exploit intangible assets (know-how, patents, customer

relationships).

• Repeat successes & share best practices.

• Improve innovation & the commercialization of ideas.

• Avoid knowledge loss & leakage



Because of the power associated with expertise, employees may

be reluctant to share their knowledge and skill. CKO must function

as ;

• Promotor of culture that encouraged knowledge sharing

• Agent of change

• Creat environment that make easier to build communication

network

Create environment to ease the building of the communication

network

Works with formal & informal communication network

Support communities of practise



Design ways for worker to present & receive knowledge

Responsible for developing & maintaining information

infrastructure



The responsibilities of KM executive is to convert the KM

strategy into specific KM initiatives that help achieve

organizational business goals

Four categories of KM initiative ;

Promoting the importance of knowledge sharing.

Creating a technical infrastructure to facilitate sharing.

Promoting a cultural climate that rewards knowledge-sharing

behaviors.

Measuring the value of knowledge and KM practices to the

organization.



Chief Learning Officer

Created to leverage knowledge into tangible business benefit

Design to leverage learning thru organization culture,

Define what type of knowledge to emphasize and technology to

use

Committed to the strategic integration of organizational &

individual learning

Change mindset from training to continuous learning

Using wide variety of delivery method

Focus on organizational learning and the transformation to

learning organization




strong backgrounds in learning strategies and a strong orientation

toward setting and reaching business goals

CLOs are committed to the strategic integration of organizational

and individual learning at all levels and across all functional silos




Work with the ―know-how‖ of knowledge.

Integrate thinking and acting,

Create an environment that fosters knowledge sharing informally.



Chief Learning Officer Initiatives ;

Cultural transformation

• Assisting the development & communication of a new vision &

strategy for the organization

• Tending to the cultural transformation to support the new

corporate direction

Culture maintenance

• Support marketplace strategy & address deficiency in skills

Contemporary initiatives

• In-depth knowledge of the industry& familiar with all function in

the organization



Summarize of the KM roles in the organization can be found

at p. 294-295



Kelok 9, Padang

Sumatera Barat, 2013


Ethics establishes a framework for making decisions based

on values and for determining what is right and wrong

Ethical code for a profession is a system of standards to

which those in the field agree to conform

Professionals in formal leadership roles have a responsibility

to model the highest possible standards for those whom they

manage

ETHICS of KM


Managing ethics involve process ;

Prevention, using codes of conduct and standard operating

practices and providing landmarks, fences, and DMZs

Detection, using automated systems to enforce and monitor

ethical compliance and to verify appropriate use of company

assets.

Reporting, employees able to report unethical behaviors

(―whistleblowers‖) without suffering any retaliation.

Investigation, requires outside assistance in order to be thorough,

fair, and neutral

ETHICS of KM


DRESSED 4 SUCCESS

Conduct a brief review after every class.

Complete the assigment on time.

Prepare and conduct the presentation seriously

Pay full attention about what the class discussed

Make notes to help understand the lecture.

Read & understand the main references/books

Look for the other lecture materials from other class

Keep 100% attendance


sesi 11 km team

Education

key skills

psychomotor skills

skills required2

skills ofcommunication

set of critical skills

open dialogue skills

retrieving information

securing information