Handout for First Things First Early Childhood Summit 2020 Session 202:

Building Confidence and Trust with Parents and Staff During a Crisis Barbara Milner and Kathryn Wauters

“….the first job of any leader is to inspire trust. It’s to bring out the best in people by entrusting them with meaningful

stewardships, and to create an environment in which high trust inspires creativity and possibility.” Stephen M. R. Covey

From the book, “The Speed of Trust” by Stephen M.R. Covey

The Components of Trust are comprised of two equally important parts:

1. Character: Relates to a person’s integrity, motives, and intent when with other people.

2. Competence: Is a person’s skills, results and track record.

The 13 specific behaviors associated with both character and competence and build trust are:

Demonstrate Respect Right Wrongs Show Loyalty Deliver Results Get Better Confront Reality

Practice Accountability Keep Commitments

We will be covering the following although the above are referenced:

Talk Straight

Create Transparency

Clarify Expectations

Listen First

Extend Trust