session 4 attitudes
Post on 21-Oct-2014
1.207 views
DESCRIPTION
TRANSCRIPT
Session 3
Attitudes
Individual Differences Impact Job Performance & Job Satisfaction
Values
Attitudes
Abilities
JobPerformance
JobSatisfactio
n
Attitudes
Attitudes, Behavior and Habits
• Attitudes are a precursor to behavior
• Behavior may further shape attitudes
• Habits form due to consistency of behavior over a period of time
Types of Attitudes
Job Satisfaction
• Job Satisfaction is an affective or emotional response toward various facets of one’s job
• Not a unitary concept• Varies across
countries• One of the most
frequently studied work attitudes by OB researchers
Job Satisfaction Varies Around the Globe
0% 10% 20% 30% 40% 50% 60% 70%
Ireland
U.S.
Norway
India
Denmark
The Top Five Countries
Job Satisfaction Varies Around the Globe
0% 2% 4% 6% 8% 10% 12%
Hungary
Ukraine
Czech Republic
China
Estonia
The Bottom Five Countries
Causes of Job Satisfaction
•Need Fulfillment•Discrepancies— met expectations
•Value Attainment—fulfillment of an individual’s important work values
•Equity•Disposition/Genetic Components
The Effect of Job Satisfaction on Employee Performance
• Satisfaction and Productivity– Satisfied workers aren’t necessarily more productive.– Worker productivity is higher in organizations with
more satisfied workers.
• Satisfaction and Absenteeism– Satisfied employees have fewer avoidable absences.
• Satisfaction and Turnover– Satisfied employees are less likely to quit.– Organizations take actions to cultivate high
performers and to weed out lower performers.
Responses to Job Dissatisfaction
How Employees Can Express Dissatisfaction
Job Satisfaction and OCB
– Satisfied employees who feel fairly treated by and are trusting of the organization are more willing to engage in behaviors that go beyond the normal expectations of their job.
Correlates of Job Satisfaction
ModerateNegativeTardiness
WeakNegativeAbsenteeism
ModeratePositive Organizational citizenship behavior
Strength of Relationship
Direction of Relationship
Variables Related to Job Satisfaction
ModeratePositiveMotivation
StrongNegativeWithdrawal Cognitions
ModerateNegativePro-union VotingStrongNegativePerceived Stress
ModerateNegativeHeart Disease
ModerateNegativeTurnover
ModeratePositive Job performance
Organizational Commitment
•Organizational Commitment extent to which an individual identifies with an organization and its goals
•Strong relationship between organizational commitment and job satisfaction
•Highly correlated with job performance•Lower intentions to quit
Job Involvement
•Job Involvement extent to which an individual is immersed in his or her personal job
•Positively associated with job satisfaction, organizational commitment, and intrinsic motivation
•Negatively related to intentions to quit•Positive relationship between job involvement and performance
Cognitive Dissonance
• An incompatibility between values, attitudes and / or behavior.
Positive Attitude
• What do we mean…..