session 4 culture of safety

7/30/2019 Session 4 Culture of Safety

1/13

Session 4.

Culture of SafetyEffective Prevention & Response to SEA


2/13

Some reasons for having SEA protocolsin place

Framework to assist those responsible for

ensuring standards and quality

Makes explicit what users can expect

Provides basis for accountability

Provides basis for quality assurance, audit,

and inspection

2


3/13

Legal and Policy Framework

International treaties and conventions

Customary international law

Regional treaties National law

IASC protocol

Secretary Generals Bulletin InterActions PVO Standards


4/13

IASC Protocol: A resource for

Reporting and decision-making processes

How and when regional and headquarters

should be informed of concerns

How complaints and investigations are to be

conducted and reported on

Management responsibilities


5/13

Managers are responsible to

Ensure all staff are aware of responsibilities and

Code of Conduct

Identify how staff and beneficiaries can access

complaint mechanisms

Support any investigation

Consider national authorities (if criminal) Understand local attitudes toward SEA

Know local systems and services for survivors/

complainants


6/13

Principles of Complaints &

Investigations

Confidentiality

Safety and welfare

Anonymity

Working in

partnership

Independence

Professional care

and competence

Timeframes

Thoroughness

Respect

Planning and review

National authorities


7/13

Critical elements for managinginvestigations

Follow procedures First steps

Action steps

Interview steps

Timescale and structure

Complicating factors

Skills matching

Use of contracts

Completing an investigation


8/13

Summary of key

elements to promote

safety of beneficiaries

and staff


9/13

ManagementResponsibility to

address SEA

Code of

Conduct

Training &Supervision

Complaints

Mechanism

Investigations

9


10/13

A code of conduct

Whistle blowing (speak-out) policies Accessible complaints mechanisms

Clear investigation procedures

Training and implementation of procedures

Transparency and openness

Policies on confidentiality

Policies on the responsibilities of organizations andindividuals

Acknowledging to beneficiaries our accountability on

these issues


11/13

Check your organizations policies

and practices

Audit


12/13

"You don't have to be great to get

started, but you have to get started

to be great."

~ Les Brown

Never confuse motion with

action."

~ Benjamin Franklin


13/13

Management ofInvestigationsWorkshop

13

session 4 culture of safety

Documents