session 5 - 21st century consumer
TRANSCRIPT
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THE 21ST CENTURY CONSUMER
WHAT DO THEY WANT FROM INSURANCE?
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POLL: 3
• What will digital consumers most look for when making a purchase decision for insurance?
1. Price
2. Partnering on risk reduction
3. Making it easy - convenience
4. Financial strength
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SESSION CHAIRMARY TRUSSELLGLOBAL INSURANCE INNOVATION AND CHANGE LEAD PARTNER
KPMG INTERNATIONAL
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MARY TRUSSELLGLOBAL INSURANCE INNOVATION AND CHANGE LEAD PARTNER
KPMG
INTERNATIONAL
MARK WALLISROLAND BLOESCH BENJAMIN ANGGLOBAL DIRECTOR FINANCIAL SERVICES
SAP HYBRIS
MD INTERNATIONAL BUSINESS DEVELOPMENT
LIMRA & LOMA
DEPUTY EDITOR AND HEAD OF DIGITAL
AIR
The 21st century consumer
CHRISTOPHER BREWERPARTNER, CUSTOMER STRATEGY
OGILVY RED
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