session two: 1) fire 2) explosion 3) demonstrations and other police activity 4) chemical/biological...

SESSION TWO:SESSION TWO:1) Fire1) Fire2) Explosion2) Explosion3) Demonstrations and Other Police Activity3) Demonstrations and Other Police Activity4) Chemical/Biological4) Chemical/Biological5) Bomb Threat/Suspicious Package5) Bomb Threat/Suspicious Package6) Criminal Activity6) Criminal Activity7) Workplace Violence7) Workplace Violence8) Pandemic/Contagious Disease8) Pandemic/Contagious Disease9) Hazmat9) Hazmat10) Fire Warden Training10) Fire Warden Training11) Active Shooter11) Active Shooter

EMERGENCY EVENT TRAINING

FIREFIRE

FIREFIRE

PRE-INCIDENT PLANNINGPRE-INCIDENT PLANNING SHELTER-IN-PLACE PROCEDURESSHELTER-IN-PLACE PROCEDURESFamiliarize new staff with building systems and emergency procedures within five daysEnsure staff understands:

Whether building has a full-evacuation or enhanced-alarm systemWhich floors will go into alarmThe difference between full and partial evacuation

Conduct training for all building staff on fire protection and prevention systems and equipment once per yearUpdate quarterly the list of individuals requiring assistance during shelter in place or evacuationIdentify alternate incident command stationIdentify internal and external assembly areas, with alternates, to be used by tenants and building staffDesignate alternate locations for business continuity should management office and/or mechanical penthouse become damaged or inaccessibleConduct annual fire warden/monitor trainingPost operating instructions for life safety systems, as per local fire code, in fire control roomBecome familiar with emergency announcements for PA system, electronic communication, etc. (see Announcement Section for samples)Follow procedures for system testing, maintenance, and certification of all life safety equipmentProvide regular fire safety training and drills for staff, tenants, and occupants as per local codePrepare fire safety plan as per local code and remind tenants to do the same.

Property Manager collects tenant contact list, cell phone, BlackBerry, and radio, and reports to main lobbyUsing PA or alternate system, Property Manager

Informs tenants of what has occurred, location of problem, and steps takenInstructs tenants to remain in office or report to internal assembly areasUpdates tenants often

If warranted, engineer reserves elevator connected to emergency generator for relocation to different floors; secures the remainder

EVACUATION PROCEDURESEVACUATION PROCEDURESEngineer reports to fire control roomProperty Manager collects tenant contact list, cell phone, BlackBerry, and radio, and reports to main lobbyUsing PA or alternate system, Property Manager

Informs tenants of what has occurred, location of problem, and steps takenProvides evacuation instructions, including which exit routes and external assembly areas to useUpdates tenants often

Engineer secures elevatorsBuilding staff helps occupants requiring assistance as neededTenants account for employees; relay names and last known locations of missing persons to emergency personnel and building staff

FIREFIRE

FIREFIREDETECTION

Activate alarm Smell of smoke Verbal Report Visual sighting

INVESTIGATE Determine location/size of fire and how quickly it is spreadingTwo designated staff members carry radios and investigate area in alarm if fire is inside

Do not proceed aloneProceed toward reported incident floor via stairwell If using an elevator

Switch car to independent modeStop every 5 floors to insure elevator controlExit at least 3 floors below reported incident and proceed via stairwell

Check if any steps were already taken (extinguisher used, floors evacuated, etc.)

NOTIFY Call 911 with pertinent information if

warranted Provide building name and street address Describe location and severity of flooded area Report injuries Give your name and phone number

Property Manager makes initial announcement to tenants ASAP and conveys

What is known Steps being taken What tenants should do

Notify TSC-escalate up Alert security (to report to property if needed) Notify retail, vendors, and adjacent properties

(if appropriate)

STAFF RESPONSE Property Manager implements

shelter in place if appropriate (see Shelter-in-Place Procedures on top page)

Building staff and security close exterior doors and restrict entry and egress near fire

TSC or engineer shuts down or adjusts HVAC as appropriate

Property Manger contacts tenants to shut down independent HVAC systems whenever building systems are shut down

Building staff and security establish 300-foot safety zone around fire

Engineer meets emergency personnel

Building staff and security confine radio use to essential communication

STAFF RESPONSE Property Manager implements partial or full

evacuation (see Evacuation Procedures on top page)

Engineer meets responding emergency personnel and provides

Incident information Building diagrams Master keys Other items as requested

TSC or engineer shuts down HVAC system Property Manager contacts tenants to shut

down independent HVAC system Building staff reports injuries; provides first

aid if trained Designated staff responds to phone calls

from tenants if safe to do so; otherwise, staff should evacuate

Attendant opens garage exit gates Engineer silences alarm and closes sprinkler

control valves only after receiving instruction from Fire Department personnel

Building staff and security confine radio use to essential communication, keeping airwaves free for critical information

Outside

Is the fire inside or outside the building?

RESTORE Isolate affected areas and control access Take pictures of damage Contact specialized vendors and repair

damage (smoke, electrical, water, glass, etc)

Restore and reset building systems Reset fire pumps, alarms, and other fire

systems Replace damaged sprinkler heads Open sprinkler control valves Service fire extinguishers

Recertify elevators and other critical equipment

Activate continuity plan if fire was located in management office or mechanical penthouse

Prepare incident report using RP standard template

Provide counseling services if needed

Inside

Is the fire a threat to the building and

occupants? No

Yes

NOTIFY When building is safe, notify

TSC an building staff Tenants, retail, vendors, risk

management and service providers

EXPLOSIONEXPLOSION

EXPLOSIONEXPLOSION

PRE-INCIDENT PLANNINGPRE-INCIDENT PLANNING SHELTER-IN-PLACE PROCEDURESSHELTER-IN-PLACE PROCEDURESStay alert to signs of possible explosive device, including

Vehicle or container that appears out of placeSuspicious or oversized packageUnusual device attached to chemical or flammable liquid container, or compressed gas cylinderWritten or verbal threat

Identify alternate command stationIdentify internal and external assembly areas to be used by tenants and staff

Instruct tenants to identify windowless and enclosed shelter areas in their space with minimal number of vents (conference rooms, work areas, restrooms, pantries, etc.)

Designate alternate locations for business continuity should management office and/or mechanical penthouse become inaccessibleEncourage tenants to maintain emergency suppliesCheck door and window seals often to ensure airtight conditionsKnow location of tenant-controlled ventilation and HVAC unitsBecome familiar with emergency announcements for PA system, electronic communication, etc (see Announcement Section for samples)

Property Manager collects tenant contact list, cell phone, Blackberry and radio, and report to main lobby

Discontinues use of mobile devices and radio until threat no longer exists of possible secondary explosion

Using a PA or alternate system, Property Manager Informs tenants of what has occurred, location of problem, and steps taken

Instructs tenants to remain in office or report to enclosed shelter areas

Directs tenants to draw curtains or blindsAdvises tenants to discontinue to use of mobile devicesUpdates tenants often

Engineer secures elevatorsBuilding staff, engineer and security discontinue use of mobile devices and radios until threat no longer exists of possible secondary explosion

EVACUATION PROCEDURESEVACUATION PROCEDURESEngineer reports to fire control roomProperty Manager collects tenant contact list, cell phone, BlackBerry, and radio and reports to main lobby

Discontinues use of mobile devices and radio while in or near buildingUsing PA or alternate system, Property Manager

Informs tenants of what has occurred, location of problem, and steps takenProvides evacuation instructions, including which exit routes and external

assembly areas to use (e.g., tenants directed away from explosion to upwind assembly area)

Advises tenants to open doors carefully and watch falling debris If warranted, considers advising occupants to filter their nose and mouth with

layers of cloth Instructs t4nants to discontinue use of mobile devicesUpdates tenants often

Engineers secures elevatorsBuilding staff, engineer, and security discontinue use of mobile devices and radios while in or near buildingBuilding staff helps occupants requiring assistance as needed and determines which hospital or hospitals are being usedTenants account for employees; relay names and last known locations of missing persons to emergency personnel and building staff.

EXPLOSION: INDICATIONS OF CHEMICAL RELEASEEXPLOSION: INDICATIONS OF CHEMICAL RELEASE

Chemical agents often produce immediate symptomsSymptoms often can be detected by pattern of mass casualties

Clustered within contained area if indoorsDownwind pattern if outdoors

Sick or dead birds or small animals may also be discovered

Symptoms of biological agents may not appear for days after exposure

EXPLOSION EXPLOSION

EXPLOSIONEXPLOSION

DETECTION Loud Sound Verbal Report Visual Observation Surface Rocking

INVESTIGATEDid the explosion occur inside or outside the building?

Did the building suffer structural damage?

If inside, are any alarms going off? If outside, contact TSC for wind direction

What is the source of the explosion? Accidental (gas leak, incompatible

chemicals, over pressurized container) Intentional (bomb device)

Did it disperse any materials? Be aware of secondary devices

Are there any casualties?Is natural gas leaking, or any hazardous materials such as diesel fuel?Is the building service equipment damaged (electrical, gas, water lines, or fire pumps)?Are the media or government agencies providing information?

Pentagon has chemical sensors in some locations

WARNINGBe alert to possible secondary explosion

See applicable topics including bomb threat biological/chemical and gas leak

NOTIFY Call 911 with pertinent information:

Describe nature and location of incidentProvide details of other known hazards and injuriesGive your name, phone number and building address


What is known Steps being takenWhat tenants should do

Notify TSC-escalate up Alert security (to report to property if needed) Notify retail, vendors, and adjacent properties

(if appropriate)

STAFF RESPONSEProperty Manager implements shelter in place if appropriate (see Shelter-in-Place Procedures on top page)TSC or engineer shuts down HVAC system

Closes all air intakes and dampers, including exhaust dampers, as neededProperty Manager contact tenants to shut down independent HVAC systems whenever building systems are shut down

Building staff and security implement lockdown

Direct anyone outside to immediately see shelter if safe to do soClose all windows and exterior doorsRestrict egress and entry, including retailPost signage on building’s entrances that reads “Sheltering in Place: No Entry”Determine if all internal doors should be closedClose loading dock

Engineer secures elevatorsProperty Manager considers advising tenants to seal off vents, if possible, in shelter-in-place locationsBuilding staff monitors local media for information

STAFF RESPONSEProperty Manager implements partial or full evacuation (see Evacuation Procedures on top page)Engineer meets responding emergency personnel and provides

Incident informationBuilding diagramsMaster keysOther items as requested

TSC or engineer shuts down or increases air depending on type of release, if any

Closes any HVAC dampers and turns off any fans between buildings as neededShuts down any air handling units in nearby or adjacent RP buildings as neededProperty Manager contacts tenants to shut down independent HVAC systems whenever building systems are shut down

Building staff reports injuries; provides first aid if trainedDesignated staff responds to phone calls from tenants if safe to do so; otherwise, staff should evacuateAttendant opens garage exit gatesSecurity closes loading dockBuilding staff determines whether damaged area should be sealed offDo not use lighters or matches or touch light switches if suspicion of gas leak

RESTORETake pictures of damaged areasContact specialized vendorsClean up, decontaminate, or disinfect as necessaryRestore and reset building systems

Clean, service, and repairRecertify critical equipment

Activate continuity plan if management office or mechanical penthouse is inaccessiblePrepare incident report using RP standard templateProvide counseling services if needed

NOTIFYWhen service is restored, notify

TSC, building staffTenants, retail, vendors, risk management, and service providers

Did the explosion occur outside or inside the building?

Outside

Inside

DEMONSTRATIONS/OTHER POLICE ACTIVITYDEMONSTRATIONS/OTHER POLICE ACTIVITY


PRE-INCIDENT PLANNINGPRE-INCIDENT PLANNING Stay informed of upcoming outdoor eventsBefore scheduled activity, gather information about the group or cause, including any history of peaceful or disruptive events

Conduct online researchConsult policeConsider contacting a security vendor

After research is collected, provide information to tenants in advance so they may plan accordinglyArrange for extra building security on day of event

Secure outside items and consider bringing small items inside

Identify alternate command stationIdentify internal assembly areas to be used by tenants and staff

Instruct tenants to identify windowless areas with minimal number vents

Encourage tenants to maintain emergency suppliesCheck door and window seals often to ensure airtight conditionsKnow how to operate and shut down HVAC if TSC cannot do so remotelyKnow location of tenant-controlled ventilation and HVAC unitsListen to local news media before and during eventBecome familiar with emergency announcements for PA system, electronic communication, etc. (see Announcement Section for samples)

SHELTER-IN-PLACE PROCEDURESSHELTER-IN-PLACE PROCEDURES Property Manager collects tenant contact list, cell phone, BlackBerry, and radio, and reports to main lobbyUsing PA or alternate system, Property Manager

Informs tenants of what has occurred, location of problem, and steps takenInstructs tenants to remain in office or report to enclosed shelter areas away from windows and ventsDirects tenants to draw curtains or blindsInstructs building staff and tenants to not antagonize or interact with demonstratorsUpdates tenants often

Engineer secures elevators if warrantedUse plastic cable ties to secure doors in the event security system fails



DETECTION Crowd or police activity News media

INVESTIGATE What is the nature of the event and is it organized?Is the gathering peaceful or disruptive?

Call security to monitorHow large is the crowd?

Are they on public or private property?Are they attempting to enter the building?Can the building be secured?

How quickly can backup security arrive if available?Are emergency service disrupted?

Are roads blocked?What is the media reporting?

STAFF RESPONSE Property Manager implements shelter

in place if appropriate (see Shelter-in-Place Procedures on top page)

Building staff and security monitor outdoor activity

Close loading dockMonitor entrances and exits, including retail and garage

NOTIFY Call 911 with pertinent information if warranted

Provide building name and street addressDescribe location and type of crowd activity

Report any injuriesGive your name and phone number

Property Manager makes initial announcement to tenant ASAP and conveys

What is knownSteps being takenWhat tenants should do

Notify TSC-escalate up Alert security (to report to property if needed) Notify retail, vendors, and adjacent properties (if

appropriate

STAFF RESPONSE Property Manager implements partial

or full evacuation (see Evacuation Procedures on top page)


Close all windows and exterior doors

Restrict egress and entry, including retail and garage

Post signage on building’s entrances that reads “Sheltering in Place: No Entry”

Close loading dockMonitor outside events and local news media for information

Prepare to secure elevatorsConfine radio use to essential communication

RESTORE Building staff maintains communications

with and receives instructions from emergency personnel

Engineer secures elevators TSC or engineer shuts down HVAC

system if tear gas is utilized Building staff and security maintain

lockdown If demonstrators enter the premises,

keep calm and be courteous Report any injuries and call for medical

assistance

NOTIFY Call 911

Provide exact location and details of situation

Report any injuriesGives your name, address, and phone number

Update TSC, building staff, tenants, retail and vendors

Does the activity appear

threatening?

NO

YESIs the activity on public or private

property

Public

NOTIFY When safe to end shelter in place,

notifyTSC building staff, tenants, retail, and vendors

Private

NOTIFY When safe to end shelter in place, notify

TSC building staff, tenants, retail, and vendors

Risk management and service providers

RESTORE Take pictures of any damage and review

security camera footage if available Contact specialized vendors and make

repairs as needed Prepare incident report using RP

standard template Provide counseling services if warranted

BIOLOGICAL AND CHEMICALBIOLOGICAL AND CHEMICAL


SYMPTOMSSYMPTOMS

Symptoms of chemical agents often can be detected by pattern of mass casualties

Clustered within a contained area if indoorsDownwind pattern if outdoors

Sick or dead birds or small animals may also be discoveredSymptoms of biological agents may not appear for days after exposure. Detection will likely come viaWave of sick people seeking emergency medical treatmentLocal health care workers reporting a pattern of unusual illnessEmergency report or broadcast announcing the danger after receiving medical reports of unusual illness

SHELTER-IN-PLACE PROCEDURESSHELTER-IN-PLACE PROCEDURES

EVACUATION PROCEDURESEVACUATION PROCEDURES

Property Manager collects tenant contract list, cell phone, BlackBerry, and radio, and reports to main lobbyUsing PA or alternate system, Property Manager

Informs tenants of what has occurred, location of problem, and steps takenInstructs tenants to remain in office or report to enclosed shelter areas away from windows, vents and elevator air shafts; may advise tenants to seal off shelter areasUpdates tenants often

Engineer shuts down elevators to prevent spread of contaminants throughout building

Engineer reports to control roomProperty Manager collects tenant contact list, cell phone, BlackBerry, and radio, and reports to main lobbyUsing PA or alternate system, Property Manager

Informs tenants of what has occurred, location of problem, and steps takenProvides evacuation instructions, including which exit routes and external assembly area to use (e.g., tenants directed away from contaminated areas to an upwind assembly area) If warranted, considers advising occupants to filter their noseUpdates tenants often

Building staff helps occupants requiring assistance as needed Engineer shuts down elevators to prevent spread of contaminants throughout buildingBuilding staff and tenants segregate exposed people to prevent spread of contaminants

Everyone in building may have been exposed and should be decontaminated by first respondersDetermine who has the greatest need for medical assistance

Building staff determines which hospital or hospitals are being usedTenants account for employees; relay names and last known locations of missing persons to emergency personnel and building staff

Red or watery eyesStinging or blistering skinLocalized sweatingNausea

SeizuresBreathing difficultiesLoss of coordinationLoss of consciousness

Chemical agents often produce immediate symptoms that may include

PRE-INCIDENT PLANNINGPRE-INCIDENT PLANNINGIdentify alternate command stationIdentify internal and external assembly areas to be used by tenants and staff

Instruct tenants to identify windowless and enclosed shelter areas in their space with minimal number of vents (conference rooms, work areas, restrooms, pantries, etc.

Designate alternate locations for business continuity should management office and/or mechanical penthouse become inaccessibleEncourage tenants to maintain emergency suppliesCheck door and window seals often to ensure airtight conditionsKnow how to operate and shut down HVAC if TSC cannot do so remotelyPost instructions near control panel if HVAC can be set to maximize intake of outside air to dilute chemical in buildingKnow location of tenant-controlled ventilation and HVAC units (e.g., restaurant hoods)Become familiar with emergency announcements from PA system, electronic communication, etc. (see Announcement Section)



DETECTION Localized

Suspicious envelope or package Potentially large-scale

Unusual vapor, mist, liquid or cloud Unexplained odors Pattern of casualties Abandoned chemical sprayer Unexplained metal debris

INVESTIGATECan the suspicious substance be identified?

Is it chemical or biological?Is it inside or outside the building?

What is it proximity to occupants?Is it contained or spreading?If outside, contact TSC for wind direction

Are there casualties or common symptoms?Are the media or government agencies providing information?


NOTIFY Call 911 with pertinent information:

Describe nature and location of incident or release

Provide details of other known hazards and injuries

Give your name, phone number, and building address



Notify TSC-escalate up Alert security (to report if safe to do so) Notify retail, vendors, and adjacent

properties (if appropriate)

STAFF RESPONSE Property Manager implements partial or full

evacuation (see Evacuation Procedures on top page)


Incident information Building diagrams Master keys Other items as requested

TSC or engineer shuts down or increases air depending or release

Closes any HVAC dampers and turns off any fans between buildings as needed

Shuts down any air handling units in nearby or adjacent buildings as needed

Property Manager contacts tenants to shut down independent HVAC systems whenever building systems are shut down

Building staff reports injuries; provides first aid if trained

Designated staff responds to phone calls from tenants if safe to do so; otherwise, staff should evacuate

Attendant opens garage exit gates Security closes loading dock Building staff and security confine radio use to

essential communication, keeping airwaves free for critical information

Building staff determines whether contaminated areas should be sealed off

RESTORE Take pictures of any damage or

contaminated areas Contact specialized vendors Clean up, decontaminate, or disinfect as

necessary Restore and reset building systems

Clean, service, and repair Recertify critical equipment

Activate continuity plan if management office or mechanical penthouse is inaccessible



Outside

Inside

Is the release inside or outside the building?

STAFF RESPONSE Property Manager implements shelter in

place (see Evacuation Procedures on top page)

TSC or engineer shuts down or increases air depending on release

Closes all air intakes and dampers, including exhaust dampers as needed



Direct anyone outside to immediately seek shelter if safe to do so

Close all windows and exterior doorsClose interior doors if necessaryRestrict egress and entry, including retailPost signage on building’s entrances that reads “Sheltering in Place: No Entry”

Determine if all internal doors should be closed

Close loading dock Property Manager considers advising

tenants to seal off vents, if possible, in shelter-in-place locations

Engineer, building staff, and security should

Be alert to possible second releaseConfine radio use to essential communication, keeping airwaves free for critical information

NOTIFY When building is safe notify

TSC and building staffTenants, retail, vendors, risk management, and service providers

BOMB THREATBOMB THREAT


PRE-INCIDENT PLANNINGPRE-INCIDENT PLANNINGCreate Bomb Search Team

EngineerSecurity Officer

Property Manger coordinates effortsCreate and maintain bomb threat folders at three location

Property management officeEngineer’s officeSecurity console or office

Produce and place Telephone Bomb threat Checklist, Bomb Search Checklists, and Bomb Search Team contact information (including tenant representatives) in folders

Update monthly Bomb Search Team contact informationStay alert to signs of possible explosive device, including

Vehicle or container that appears out of placeSuspicious or oversized packageUnusual device attached to chemical or flammable liquid container, or compressed gas cylinder

Check for suspicious items or packages while conducting routine building inspectionsIdentify alternate command stationIdentify external assembly areas to be used by tenants and staffDesignate alternate locations for business continuity should management office and/or mechanical penthouse become inaccessibleKnow how to operate and shut down HVAC if TSC cannot do so remotelyKnow location of tenant-controlled ventilation and HVAC unitsBecome familiar with emergency announcements for PA system, electronic communication, etc. (see Announcement Section for samples)

TELEPHONE BOMB THREATTELEPHONE BOMB THREATTelephone Bomb Threat Checklist

Produce checklist and make available to building staff and tenants

Keep near phonesAdvise tenants to inform employees of Caller ID procedures

Encourage them to add procedures to checklistDetermine if threat is credible or not

Credible: Caller tends to prolong call and make demandsOften furnishes details 9location of device and reasons for planting it)

Calls repeatedly Indications of hoax: Caller tends to be abrupt and hurried

Provides few detailsOften does not call back

SYMPTOMSSYMPTOMS

Search of premises could be conducted in following orderAny area identified by threatBuilding exterior: star at building and work outward to 50 feetVisually inspect cars in all parking areas of buildingInterior areas with public access (including stairwells)Non-public interior areas (including stairwells)Secured interior areasOutbuildingsRoof

Service areaElectrical closetMechanical closetCommunications closetFire extinguisher/fire hose cabinetsCorridorsRestroomsElevator lobbyDisturbed ceiling tiles

Open or disturbed access panels or hatchesTenant reception areaClosets Large planters Garbage cansKitchen or panty areasUnknown, unidentified packages within tenant space

Develop checklists with logical search patterns for each floor, common area, basement, garage, loading dock, and retail space



TELEPHONE BOMB THREAT CHECKLISTTELEPHONE BOMB THREAT CHECKLIST

Follow These Instructions When A Telephone Threat Is Received:

Keep The Caller On The Line As Long As Possible

Ask Him/Her To Repeat The Message

Record Every Word Spoken By The Caller

Inform Caller That The Building Is Occupied

Pay Particular Attention To Background Noises

Ask The Caller The Following Questions If Possible:

1. The Exact Location Of The Bomb_______________________

2. The Time Set For Detonation__________________________

3. What The Bomb Looks Like___________________________

4. The Type Of Explosive It Is___________________________

5. The Reason It Was Placed____________________________

Message Received From The Caller:

Title____ Name Of Person Receiving The Call _________________

Date Of Call__________Time Of Call___________AM/PM

Origin Of Call: Local____Long Distance____ Internal______

(Insert Company’s Caller ID Procedures Here) To Trace And Record The Number Of A Threatening all, Follow These Instructions:

Note: Listen For Background Noises

Identity of Caller

Voice Speech Language

___Loud ___Fast ___Good

___Soft ___Slow ___Obscene

___High Pitch ___Distinct ___Poor

___Raspy ___Disturbed

___Deep ___Nasal

___Pleasant ___Stutter

___Intoxicated

Accent Manner

___Local ___Calm ___Irrational

___Foreign ___Angry ____Incoherent

______Type ___Rational ____Emotional

___Coherent ____Nervous

___Deliberate ___Righteous

___Laughing

Background Noise

____Office Machine ___Trains

___Factory Machines___Music

___Animals ___Quiet

___Airplanes ___Voices

___Street Traffic ___Other

Who Did You Notify About The Call? _______________________

Did the Caller Seem Familiar With The premises? _____________

If Yes, How? __________________________________________



DOCUMENT BOMB THREATDOCUMENT BOMB THREATTelephone

Complete Bomb Threat ChecklistAttempt to trace call using company’s Caller ID procedures

E-mailLeave threat message open on computer until assistance arrivesPrint copy of message

WrittenRewrite threat verbatim on separate piece of paper and include additional information: location, date, time, witnesses , and surrounding circumstancesHandle original document as little as possibleIf small enough, place original document in bag or envelope without folding, tearing, crumbling, etc.

In PersonProvide complete description of person and document what was saidRecord when threat occurred and in which direction person was headed

SUSPICIOUS PACKAGE INDICATORSSUSPICIOUS PACKAGE INDICATORSProperty Manger coordinates bomb Search Team activities

Follows up immediately with person who received call to complete Telephone Bomb Threat Checklist

Notifies Bomb Search Team of situation and assigns specific areas to be searched

Confirms 911 has been called as necessaryAssigns staff member to meet emergency personnelMeets with tenant representative to notify occupantsConsiders if potential target is on premises Inquires if bomb threats have been reported in area or city, with similar profile

Engineer and security collect appropriate bomb Search Checklist(s), then meet at fire control room for assignment

Coordinate search efforts with police if on premisesConduct search with tenant representative

EVACUATION PROCEDURESEVACUATION PROCEDURES

Handwritten or poorly typedMisspelled wordsIncorrect names or titlesUnusual stains or odorsOddly shaped or lopsidedExcessive or no postageProtruding wires

Hand deliveredNo return addressReturn address does not match postmarkLiquid-like soundResistance or pressure when openingBulky or rigid envelope

Engineer reports to fire control room

Property manager collects tenant contact list, cell phone, BlackBerry, and radio, and reports to main lobby

Using PA or alternate system, Property manager

On threat, use elevators to speed up evacuation

Building staff, engineer and security discontinue use of mobile devices and radios while in or near building

Building staff helps occupants requiring assistance as needed

Tenants account for employees; relay names and last known locations of missing persons to emergency personnel and building staff

Property Manager accounts for building staff

BOMB SEARCH PROCEDURESBOMB SEARCH PROCEDURES



DETECTION Telephone call E-mail Written Verbal Rumor

INVESTIGATEWhat type of threat is it?

If by telephone, has the Telephone bomb Threat checklist been completed by the person who received the call?

Were specific details provided, such as a description of the device and its location?Was a reason for the threat expressed?Did the threat come from a stranger or a known person?Are there any notable circumstances at the time of the threat, such as a recent employment issue?Does the threat appear credible?Should a search be conducted?

NOTIFY Inform TSC, building staff, and tenants, if

appropriate Notify emergency personnel, security, retail,

and vendors, if appropriate

NOTIFY Call 911 by telephone and provide pertinent

information: Give building name and street address Describe type of threat Provide details including any trace information Give your name and phone number

Notify by telephone or email TSC, building staff, and tenants Security (to report to property if needed) Retail, vendors, and adjacent properties (if

appropriate)

RESTORE Take pictures of any damage areas Contact specialized vendors as necessary to

clean , service and recertify critical equipment Restore and reset building systems

Activate continuity plan if management office or mechanical penthouse is inaccessible



NOTIFY Update 911 by telephone

Provide exact location and description of found item

Update TSC, building staff, tenants, retail and vendors

Notify adjacent properties, if appropriate

SEARCH Property Manger coordinates bomb search

activities (see Bomb Search Procedures on top page)

Bomb Search Team conducts search (see Bomb Search Procedures on top page)

Building staff, engineer and security turn off all mobile devices and two way radios; use alternate means of communication

Security closes loading dockMonitors entrances and exits, including retail and garage

Is the threat credible?

No

RESTORE Prepare incident report using RP

standard template

Yes

Was a suspicious item found or Does the threat remain credible?

No

WARNINGIn no case should a searcher touch, move, jar or attach anything to a suspicious object

Advise everyone to leave the area immediatelyTurn off all mobile devices and radiosDo not touch light switches

STAFF RESPONSEProperty Manager implements building evacuation (see Evacuation Procedures on top page)Designated staff member meets responding emergency personnel and provides

Incident informationBuilding diagramsMaster KeysOther items as requested

TSC or engineer secures building systems as necessaryDesignated staff responds to phone calls from tenants if safe to do so; otherwise, staff should evacuateAttendant opens garage exit gates if safe to do so

NOTIFY When building is safe, notify

TSC and building staff Tenants, retail, vendors, risk management

and service providers

Yes

CRIMINAL ACTIVITYCRIMINAL ACTIVITY


PRE-INCIDENT PLANNINGPRE-INCIDENT PLANNINGAcquire intelligence information from security vendor on pertinent area information

Repair and replace as necessaryMeet with adjacent properties and area associations for current criminal activity trendsKeep criminal activity folder at three locations

Property management officeEngineer’s officeSecurity console or office

Document any suspicious activity and place in folders, including information gathered from building staff, tenants, security vendor, adjacent properties, are area associations

List date, time, location, and type of activityProvide number and description of suspicious persons



DETECTION Missing item(s) or document(s) Evidence of break-in or illegal activity Vandalism

INVESTIGATE What kind of crime is it and where did it occur?

Is it a recurring crime?Was anything take or damaged?

Does it appear that the perpetrator(s) are still in or near the building?Are there any witnesses suspects?Has anyone been injured?Have emergency personnel and backup security been called?


warranted Give building name and street address Provide details of incident, including type of

criminal activity, specific location, and number and description of any suspects

Report any injuries Give our name and phone number

If appropriate, Property Manager makes initial announcement to tenants ASAP and conveys


Notify TSC-escalate up Alert security (to report to property if needed) Notify retail, vendors and adjacent properties

(if appropriate)

STAFF RESPONSEProperty Manger meets responding emergency personnel and provides


Building staff requests additional security if available

Security clears areaMonitors entrances and exits, including retail and garage

Protects propertyBuilding staff and security isolate witnesses

Document all events and actions carefully

Preserve crime scene; do not touch evidence

Confine radio use to essential communication

STAFF RESPONSE Update TSC, building staff, tenants,

retail, and vendors if appropriate Notify risk management and service

providers if appropriate

RESTORE Take pictures of any damage and review

security camera footage if available Contact specialized vendors and make

repairs as needed Recertify and reset before restoring service


Provide counseling services if warranted

WARNING See topic on workplace violence if

any of the following has occurred Written, verbal, or physical threat Threat or evidence of weapon Act of violence

WORKPLACE VIOLENCEWORKPLACE VIOLENCE


Be alert to early warning signs of violenceAngry outbursts or combativenessOverreaction to seemingly minor issuesDisplays of intolerance or social withdrawal

Encourage tenants to keep property management advised of any potential violent behavior an any orders of protection for their employees

Encourage tenants to maintain emergency suppliesIdentify alternate command stationIdentify internal and external assembly areas, with alternates, to be used by tenants and staffDesignate alternate locations for business continuity should management office and/or mechanical penthouse become damaged or inaccessibleBecome familiar with emergency announcements for PA system, electronic communication, etc. (see Announcement Section for samples

Survey PA system to determine zoned coverage and audibility

SHELTER-IN-PLACE PROCEDUESSHELTER-IN-PLACE PROCEDUESProperty Manager collects tenant contact list, cell phone, BlackBerry and radio, and reports to main lobby

Using PA or alternate system Property Manager

Informs tenants of what has occurred, location of problem, and steps taken

Instructs tenants to remain in office or report to enclosed shelter areas, away from windows

Advises tenants to close and lock doors if appropriate

Updates tenants often

Engineer secures elevators if warranted

Building staff and security report any injuries

Isolate witnesses

Document all events and actions carefully

Preserve crime scene; do not touch evidence

Building staff determines which hospital or hospitals are being use

PRE-INCIDENT PLANNINGPRE-INCIDENT PLANNING

EVACUATION PROCEDURESEVACUATION PROCEDURESEngineer reports to fire control roomProperty Manager collects tenant contact list, cell phone, Blackberry, and radio, and reports to main lobbyUsing PA or alternate system, Property Manager

Informs tenants of what has occurred, location of problem and steps takenProvides evacuation instructions, including which exit routes to useInstructs tenant to be cautious and exit quietlyUpdates tenants often

Engineer secures elevators if warrantedBuilding staff and security report any injuries

Isolate witnessesDocument all events and actions carefullyPreserve crime scene; do not touch evidence

Building staff helps occupants requiring assistance as needed and determines which hospital or hospitals are being usedTenants account for employees; relay names and last known locations of missing persons to emergency personnel and building staff

Verbal or written threats that would cause harm to person or propertyPhysical threats or acts of violence to person or propertyThreat or evidence of weaponRage or severe mood swingsDrug-or alcohol-induced state

INDICATORS OF WHEN TO CALL 911INDICATORS OF WHEN TO CALL 911

WHAT TO DO IF WEAPON IS DISPLAYEDWHAT TO DO IF WEAPON IS DISPLAYEDFollow instructions of perpetrator and avoid arguingTry to remain calm and move slowlyBe observant without staringConsider talking to perpetrator to learn as much as possible about the individual

If several people are involved, focus on one individual

If firearm goes off, take cover on floorDuck behind equipment or furniture

STAPH INFECTION/PANDEMIC FLUSTAPH INFECTION/PANDEMIC FLU

STAPH INFECTON/PANDEMIC FLUSTAPH INFECTON/PANDEMIC FLU

PRE-INCIDENT PLANNINGPRE-INCIDENT PLANNINGUpdate monthly the tenant and staff contact listsKeep local or county health agency’s phone number on fileEncourage tenants to educate employees about prevention and treatment of staph infections

Request that tenants report staph infections immediatelyDevelop pandemic flu response plan in advance of possible mass absenteeism

Cross-train building staff to perform essential tasksDetermine which staff members could telecommute and how they would gain access to IT resourcesAssess minimum staffing required to maintain safe environment and when management would need to close building

Develop checklist for complete building shutdown: notifications, systems, personnel, and vendor contracts

Be prepared to set up hand sanitizer dispensers in lobby, meeting rooms, and other common areas

Confirm that cleaning crews are preparedCurrently using proper disinfecting techniques in public spacesHave plan for escalating hygiene efforts if pandemic or staph outbreak occurs

Able to maintain or adequately secure disinfecting supplies early on

PANDEMIC FLU CHARACTERISTICSPANDEMIC FLU CHARACTERISTICSInfluenza (flu) viruses are typically most dangerous to the young, the elderly and those with compromise immune systems

Spread primarily by direct contactMasks are not an effective barrier

Influenza pandemics (worldwide epidemics) tend to return in wavesSuccessive rounds of infection occur weeks or months after initial outbreak

Major pandemic would cause severe disruptionsInfection could spread across globe within three weeksVaccines would be limited or nonexistent in first six to eight monthsMass absenteeism across every industry and sectorOverwhelmed healthcare systemSchools and some public gathering places would likely closeCity’s resources would be depleted

STAPH INFECTION CHARACTERISTICSSTAPH INFECTION CHARACTERISTICSStaphylococcus aureus bacteria, also called staph, can be found on healthy individuals on skin or in nose or throat

Antibiotic-resistant staph infections are a serious public health concernMRSA stands for methicillin-resistant Staphylococcus aureus

Spread by contact, either directly or via shared items, such as towels and door handles

Infection can occur among those with chronic conditions, open wounds, or weakened immune systems, as well as newborns, nursing mothers, and the elderly

On skin, staph infections ause red, swollen, pus-filled sores; internal infections can cause wide rang of serious conditions, from severe nausea to pneumonia to hart failure

Can be accompanied by fever, chills, and sweatsTreatment typically involves specialize antibiotics and covering open soars

PRECAUTIONSPRECAUTIONSWash hands frequently for 15 to 30 seconds

Dry with disposable towel; use separate towel to turn off faucet

Cover mouth with elbow (not hands) before coughingAvoid touching nose, mouth, and eyesKeep hand sanitizer, containing at last 62 percent alcohol, at desk or workstation and in common areasKeep wounds clean and covered with dry, sterile bandagesAvoid using shared itemsDisinfect public surfaces frequently



DETECTIONVerbal, physical, or written threatIrrational behavior Display of weaponAct of violence

INVESTIGATE What is the nature of the incident and who

is displaying the violent behavior? Is it a stranger or a disgruntled

employee? Are there any hostages or demands

How many perpetrators are there? Are weapons involved and have they been

used? If yes, did injuries or damage to the

building occur? Have emergency personnel and backup

security been called?THREAT

Property Manager implements shelter in place if appropriate (see Shelter-in-place Procedures on top page)




Security clears areaAttempts to defuse

situation before help arrives, if safe to do so

Monitors entrances and exits, including retail and garage

Protects propertyBuilding staff and security

confine radio use to essential communication

STAFF RESPONSE Property Manager implements

partial or full evacuation (see Evacuation Procedures on top page)

Establishes or maintains direct line of communication with police incident commander and follows instructions

Engineer provides emergency personnel with requested items

TSC or engineer shuts down building systems as directed


Attendant opens garage exit gates


NOTIFY When safe to end shelter in

place or evacuation, notifyTS, building staff, tenants, retail, and vendors

Risk management and service provider


warranted Give building name and street

address Provide details of incident, including

number and description of perpetrators, specific location and if weapons are involved

Report any injuries Give your name and phone number

Property Manager makes initial zoned announcement to tenants ASAP and conveys


Notify TSC-escalate up Alert security (to report to property if

needed) Notify retail, vendors and adjacent

properties (if appropriate)

Consider implementing building lockdown

Perpetrator(s) are outside the building, on the move, or location is unknown

Consider implementing partial or full evacuation

Perpetrator(s) are stationary and evacuation can be executed safely

WEAPON OR VIOLENT ACTProperty Manager implements shelter in

place if appropriate (see Shelter-in-place Procedures on top page)


Incident informationBuilding diagramsMaster keysOther items as requestedShuts down building systems as

directedProperty Manager establishes direct line

of communication with police incident commander and follow instructions


Security clears areaMonitors entrances and exits,

including retail and garageProtects property If fight occurs attempts to defuse

situation before help arrives, if safe to do so

If hostage incident develops inform emergency personnel of location, number of persons held, and information about hostage taker(s)


Do conditions warrant or allow for safe evacuation?

RESTORETake pictures of any damage and review security camera footage if availableContact specialized vendors and make repairs as needed

Recertify and reset before restoring serviceActivate continuity plan if management office or mechanical penthouse is

inaccessiblePrepare incident report using RP standard templateProvide counseling services if warranted

Yes

No

STAPH INFECTION/PANDEMIC FLUSTAPH INFECTION/PANDEMIC FLU

STAPH INFECTION/PANDEMIC FLUESTAPH INFECTION/PANDEMIC FLUE

DETECTIONNotification from tenant, vendor or staff member

INVESTIGATEHow many people are infected and what are the symptoms?How many additional people could be exposed?

STAFF RESPONSE (outbreak local) Property Manager and designated

building staff disseminate information as it is received from health officials

Follow instructions from health agency Consult tenants to determine how

many new infections are occurring Advise tenants to discourage entry of

infected employees Informs tenants building could be

closed if absenteeism jeopardizes safe building operations

Implements work-from-home arrangements for nonessential building staff

Inventory and maintain supplies Depending on severity of outbreak, consider more serious restrictions (bans on use of shared conference rooms, access denied to anyone displaying symptoms, etc.)

Close building when conditions warrant; activate continuity plan

RESTORERestore and reset building systems as needed

Disinfect, service, and recertify Inventory and order suppliesPrepare incident report using RP standard template

Provide counseling services if warranted

NOTIFY Inform local or county

health agency ASAP with pertinent information

Give building name and street addressProvide details including symptoms and number of infected and/or exposed personsGive contact name and phone number

Notify TSC-escalate up Alert cleaning vendor Property Manager makes

initial notification to tenants and conveys


Alert retail, security, other vendors, and adjacent properties (if appropriate)

DETECTIONNews outlets and public health agencies

STAFF RESPONSE (outbreak not local)Order supplies to last several monthsPlace hand-sanitizer dispensers in common

areas Implement more aggressive cleaning measuresDistribute educational literature abut

preventionConfirm preparedness measures among critical

vendorsPrepare building and staff for mass

absenteeism should outbreak occur

STAFF RESPONSEProperty Manager and designated building staff disseminate information as it is received from health officials

Follow instructions for health agencyConsult tenants to determine if new infections are occurring

Ensure cleaning crews are escalating disinfecting efforts in all public areas including

Door handles and surfacesRestroomsElevator panels

Place hand-sanitizer dispensers in common areas if outbreak is extensive

NOTIFYWhen risk of infection no longer exists, notify

TSC, building staff, tenants, retail, and vendorsRisk management and service providers

RESTOREPrepare incident report using RP standard templateProvide counseling services if warranted

INVESTIGATE Is the outbreak occurring locally?How severe is the outbreak in infected areas?

What is the infection rate and how severe is the illness?

What are the first signs of the illness?

NOTIFY Inform local or county health agency ASAP with

pertinent informationGive building name and street addressProvide details including symptoms and number of infected and/or exposed personsGive contact name and phone number

Notify TSC-escalate up Alert cleaning vendor Property Manager makes initial notification to

tenants and conveysWhat is knownSteps being takenWhat tenants should do

Alert retail, security, other vendors, and adjacent properties (if appropriate)

NOTIFYWhen building can be reopened, notify

TSC, building staff, tenants, retail and vendorsRisk management and service providers

STAPH INFECTION PANDEMIC FLU

HAZARDOUS MATERIAL SPILL OR LEAKHAZARDOUS MATERIAL SPILL OR LEAK


PRE-INCIDENT PLANNINGPRE-INCIDENT PLANNING

Maintain lists near fire control room, engineer’s office, and storage areas

Storage locations, quantities, and expirations (if applicable) of all hazardous materialsContact information for specialized cleaning vendors

Keep hazardous material clearly markedFollow safe storage procedures to avoid leaks, spills, over-pressurized containers, and combination of incompatible chemicals

Identify alternate command stationIdentify internal and external assembly areas to be used by tenants and staff

Instruct tenants to identify windowless and enclosed shelter areas in their space with minimal number of vents (conference rooms, work areas, restrooms, pantries, etc.)

Designate alternate locations for business continuity should management office and/or mechanical penthouse become inaccessibleEncourage tenants to maintain emergency suppliesCheck door and windows seals often to ensure airtight conditionsKnow how to operate and shut down HVAC if TSC cannot do so remotelyPost instructions near control panel if HVAC can be set to maximize intake of outside air to dilute chemical in buildingKnow location of tenant-controlled ventilation and HVAC unitsBecome familiar with emergency announcements for PA system, electronic communication, etc. (see Announcement Section for samples)

SHELTER-IN-PLACE PROCEDURESSHELTER-IN-PLACE PROCEDURESProperty Manager collects tenant contact list, cell phone, BlackBerry, and radio, and reports to main lobby

Using PA or alternate system, Property Manager Informs tenants of what has occurred, location of problem and

steps taken Instructs tenants to remain in office or report to enclosed shelter

areas away from windows, vents, and elevator air shafts; may advise tenants to seal off shelter areas

Updates tenants oftenEngineer secures elevators if warrantedBuilding staff, engineer, and security discontinue use of mobile devices and radios if threat of explosion exists

EVACUATION PROCEDURESEVACUATION PROCEDURESEngineer reports to fire control roomProperty Manager collects tenant contact list, cell phone, BlackBerry, and radio, and reports to main lobby

Discontinues use of mobile devices and radio while in our near building if warranted

Using PA or alternate system, Property ManagerInforms tenants of what has occurred, location of problem, and steps taken

Provides evacuation instructions, including which exit routes and external assembly areas to use (e.g. directs tenants away from contaminated areas to upwind assembly area)

If warranted, considers advising occupants to filter their nose and mouth with layers of cloth

Instructs tenants to discontinue use of mobile devices if warrantedUpdates tenants often

Building staff helps occupants requiring assistance as neededReports any injuries or exposures and determines which hospital(s) are being used

Anyone exposed to hazardous materials should be decontaminated by first responders

Engineer secures elevatorsBuilding staff, engineer, and security discontinue use of mobile devices and radios if warranted

Tenants account for employees; relay names and last known locations of missing person to emergency personnel and building staff


DETECTIONChemical odorVerbal reportVisual observation

INVESTIGATEHas the chemical been identified and hat are its relate hazards?Is the spill inside or outside the building?

How large is the spill? Is it contained or

spreading? Could the ventilation or

water system become contaminated?

If outside, contact TSC for wind direction

Have any injuries been reported?Are the media, emergency personnel, or government agencies providing information?


STAFF RESPONSE Property Manager implements partial or full evacuation (see Evacuation Procedures on top

page) Engineer meets responding emergency personnel and provides

Incident information Building diagrams Master keys Other items as requested, including location of equipment, drains, stairwells, air shafts

or sump pumps lower than spill Engineer shuts down energized electrical equipment if threat of fire or explosion exists (e.g.

equipment lower than spill) Secures elevators

TSC or engineers shuts down or increases air depending on hazard and location Closes any HVAC dampers and turns off any fans between buildings as needed Shuts down any air handling units in nearby or adjacent buildings as needed Property Manager contacts tenants to shut down independent HVAC systems whenever

building systems are shut down Security seals off contaminated area Building staff reports injuries

Only emergency personnel should enter contained hazmat area to provide rescue If exposed to chemical, remove contaminated items and seek medical help immediately


Attendant opens garage exit gates Security closes loading dock if safe to do so Building staff, engineer and security discontinue use of mobile devices and radios if warranted

Do not use lighters or matches or touch light switches

RESTORE Take pictures of damaged or contaminated areas Clean up decontaminate, or disinfect as necessary using specialized vendors

Conduct air sampling as needed Restore and reset building systems

Service and recertify critical equipment Activate continuity plan if management office or mechanical penthouse is inaccessible Prepare incident report using RP standard template Provide counseling services if needed

NOTIFY Call 911 with pertinent

information (if appropriate)Describe nature and location of incidentProvide details of other known hazards and injuriesGive your name, phone number, and building address



Notify TSC-escalate up Contact specialized cleaning

vendor (if appropriate) Alert security (to report to

property if needed) Notify retail, vendors, and

adjacent properties (if appropriate)

STAFF RESPONSE

Property Manager implements localized shelter in place if appropriate (see Shelter-in-Place) Procedures on top page)

TSC or engineer shuts down air if vapors or gases could spread through system

Closes any HVAC dampers and turns off any fans between buildings as needed

Shuts down any handling units in nearby or adjacent buildings as needed


Engineer secures elevators if warranted

Security seals off contaminated area

Property Manager or engineer meets specialized cleaning vendor

Is the incident inside or outside the building?

STAFF RESPONSE

Property Manger implements shelter in place if appropriate (see Shelter-in-Place Procedures on top page)

Advises tenants to move away from windows that face outside spillConsiders advising tenants to seal off vents, if possible, in shelter-in-place locations

TSC or engineer shuts down HVAC system

Closes all air intakes and dampers, including exhaust dampers, as neededProperty manager contacts tenants to shut down independent HVAC systems whenever building systems are shut down

Security and building staff implement lockdown

Closes all windows and exterior doorsRestrict egress and entry, including retailPost signage on building’s entrances that reads “Sheltering in Place: No Entry” Determine if all internal doors should be closedClose loading dock

Building staff monitors local media for information and follows instructions of emergency personnel

NOTIFYWhen building is safe, notify

TSC, building staff, tenants, retail and vendors, risk management and service providers

Inside

Outside

Does the spill warrant partial or full evacuation?

Yes

No


INVESTIGATELocation of shots fired/shooter

ACTIVE SHOOTERACTIVE SHOOTER

SHELTER IN PLACESecure your immediate area:Lock and/or barricade doors with any available object(s) (chairs, tables, desks, etc)Turn off lightsClose blindsBlock windowsTurn off computer monitorsKeep occupants calm, quiet, and out of sight by laying low to the groundKeep yourself out of sight and take adequate cover/protection (i.e. concrete walls, desks, chairs, tables, filing cabinets, etc.) Such cover may protect you from injurySilence cell phonesPlace signs in exterior windows to identify the location of injured personsClose window blindsDo not huddle with others-spread out in the room

NOTIFYCall 911What to Report…Your specific location-building name and office/room numberNumber of people at your specific locationInjuries-number injured, types of injuriesAssailant(s)- location, number of suspects, race/gender, clothing description, physical features, type of weapon(s) (long gun or hand gun), number of weapons, backpack, shooter’s identity if known, separate explosions from gunfire, etc.

RESPONSE

ACTIVE SHOOTERACTIVE SHOOTERDETECTION

Individual seen with gun (shooter)Shots firedInjuredReports of gunman on premises

EVACUATEConsider your risks before leavingWhen in doubt, stay put and wait for instructions from emergency responders.If it is possible to escape the area safely and avoid danger, do so by the nearest exit. Leave in the room all person items. As you exit the building, keep your hands above your head and listen for instructions that may be given by police officers. If an officer points a firearm at you, make no movement that may cause the officer to mistake your actions for a threat. Try to stay calm.

RESTOREAs first responders move into the affected area, rescue efforts will be delayed until the shooter is located and stopped or no longer a threat to life safetyIf you are wounded or with someone who is wounded, these officers will bypass you to search for the shooter and stop the killing. Rescue teams will follow shortly to aid you and others.To assist the police please stay calm and patient during this time, and do not interfere with police operations.When you encounter the police, keep your hands empty and in plain view at all times. Listen to their instructions and do exactly what they say. If you are evacuating, carry nothing that could be mistaken for a weapon.Rescue teams will follow shortly after the first responding officers enter the building. They will attend to the injured and remove everyone safely from the area.

DO CONDITIONS

CALL FOR EVACUATION OR SHELTER

IN PLACE?

session two: 1) fire 2) explosion 3) demonstrations and other police activity 4) chemical/biological...

Documents

building staff

safety training

emergency procedures

alternate system

new staff

alarm system

building systems

pa system