sestek company 2013

7/28/2019 Sestek Company 2013

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T Ayazaa Kamps KoruYolu ARI-2 Teknokent Binas A

Blok A4-4 Maslak-stanbul

www.sestek.com.tr


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Foundation Year 2000

Number of Employee 37 (R&D: 27, Other: 10)

CEO Prof. M.Levent ARSLAN

Business Area Software

Speech Technologies

Communication Technologies


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Sestek Text To Speech

Sestek Voice Verification

Sestek Speech Analytics

Sestek Speech Recognition

Sestek Seamless Agent

Sestek Outbound IVR


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%20

With its rich productrange, pioneer role in theuniversity-industrycollaboration, financialpower and more than 10years of experience; Sestekis the leader company ofTurkish speech technology

market.

Turkish Speech Technology

Market

Sestek

Other

20%

Sestek

80%


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%30Sestek has ranked among the fastestgrowing technology companies ofDeloittes Fast50 and Fast500programs in 2012 for the fifth time

consecutively since 2008.

2008 2009 2010 2011

Revenue


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The worlds first; Voice conversion product for

commercial use

Turkish speaking TTS softwarefor the visually disabled

Turkish compatible SpeechAnalytics software

Patented Seamless Agentsoftware that provides 100%accurate speech recognition by

combining speech recognitionsoftware with hidden agents

Most comprehensive contentsharing project with naturallanguage processing for thedisabled

Turkeys first; Speech recognition

implementation

Voice enabled telephone banking

implementation Voice-operated white goods

integration: Arelik

Turkish speaking onlinenewspaper with TTS integration

SR-TTS integrated VAS service inTurkey: Turkcell 8080 Finance Line

Voice Verification implementationby a native company for GSMoperator AVEA


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Sestek has a pioneer role in university-industry collaboration by transformingacademic knowledge to production

Sestek attributes to transformation oftheoretical knowledge to practise with thehelp of its qualified personnel, most ofwhom own master and PhD degrees.

Thus employees have the opportunity tocreate products from their theoreticalstudies in R&D department of Sestek.


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With the aim of providing equal opportunities for the disabled, Sestekproduces various products and services. TTS solution NetOkur anddictation solution FreeTalk have been used by more than 50.000visually disabled people in Turkey.

Sestek TTS has been used for speechsynthesis implementations in TalkingATMs. With the help of that

implementation, visually disabled peoplecan make banking transactions easily.


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Thousands of visually disabled peoplebenefit from NetOkur InformationPlatform, which enables users to reach

and listen book, magazine andnewspaper content via telephone.

With the help of Speech Recognitionand Speech Synthesis technologies that

are used in the platform, users candialogue with the system as if they aretalking to real people.


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The worlds most qualified Turkish TTS

Various language options: Turkish,English, German, Azerbaijani

Male and female speaker options foreach language

Installation of more than 100.000 ports.

TTS for the visually disabled: NetOkur

Talking ATM implementations for thevisually disabled

Android TTS

Mobile Applications

iOS

COMINGSOON

COMING

SOON


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Turkish English German Azerbaijani

Gl Melissa Annabella Ulviye

idem Daniel Johannes Orkhan

Ersin Athena

Sinan


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Banking

Telecommunications
http://www.turkcell.com.tr/site/en/turkcellhakkinda/Sayfalar/genel.aspxhttp://www.turktelekom.com.tr/tt/portal/Home/http://www.avea.com.tr/index_en.shtmlhttp://www.denizbank.com/en/default.aspxhttp://www.yapikredi.com.tr/en-US/MainPage.aspxhttp://www.akbank.com/index_en.htmlhttp://www.finansbank.com.tr/en/default.aspx?FBAS_ENG


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Yap Kredi Bank-Talking ATMProject Yap Kredi is one of the leading banks

of Turkey

Problem: Visually disabled people usedto have problems with conventionalATMs while making transactionsSolution: ATMs began to talk with SestekTTS integration

Result: More than 150 ATMs weretransformed to Talking ATMs with SestekTTS integration


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Akbank Outbound IVR Project Akbank is one of the leading banks of Turkey

Problem: Standard salutation and inability toread dynamic information of automated calls

used to cause customer dissatisfactionSolution: Sestek TTS was integrated with IVRsystem (outsource & inhouse)

Result:

Personal calls

Raise in answered calls and attendance

Reading dynamic information in IVRsystems


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Voice Verification is a biometric speaker verification system thatenables securely access to call centers over the phone by creatingindividual voice prints to authenticate callers by the characteristics oftheir voices.


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Benefits

Improved efficiency with reducedcosts that result from shorterhandle time and increased

automation Improved customer experience

and satisfaction with eliminationof time-consuming traditionalsecurity measures such as PIN,

password and challenge questions Improved security that results

from uniqueness of human voicesuch as fingerprint and retinawhich combats fraud and identity

theft successfully

Low false acceptance& false rejection rates

Language

independent Easy integration with

IVR platforms, back-end enterprisesystems and databases


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Avea Customer Services

Problem: One of the leading GSM operators ofTurkey Avea used to apply challenge questions

during identity authentication which resultedwith increased call duration and customerdissatisfaction.

Solution: After Sestek Voice Verificationintegration identities of customers were

authenticated automatically via their voice prints.Result: Approximately 1 million voice printenrollments were realized by the systemsuccessfully & 15-second reduction in calldurations was observed.


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DenizBank Customer Services

Problem: One of the leading banks of of TurkeyDenizBank used to apply challenge questionsduring identity authentication which resultedwith increased call duration and customerdissatisfaction.

Solution: After Sestek Voice Verificationintegration, identities of customers wereauthenticated automatically via their voice prints.

Result: First Voice Verification project of Turkish

banking industry is realized

Customers easily adopted the new technology

Customer satifaction increased as a result of

decreased call duration


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Sestek Speech Analytics transcribes the recorded audio to digital text &analyzes customer-agent interactions in call centers based on its Speech-To-Text and emotion detection technologies and reveals importantinsights by applying data mining methods.


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Speech-to-TextTranscription

Emotion detection

Topic identification

First Call Resolution Trend analysis

Online Coaching

Google-like searchengine

Flexible & customizablestructure

Easy to use with varioustemplates & charts

Evaluation module


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Keyword Spottingin Speech

Recordings

Sestek SpeechAnalytics is patentedwith the name of

Keyword Spotting inSpeech Recordings

White Goods

Insurance

Telecommunications

Call Center


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Garanti Emeklilik Call CenterProblem: Increasing capacity of the call centermade it difficult to evaluate interactions withmanual analyses.

Solution: With the integration of SestekSpeech Analytics all call center interactionstranscribed to digital text and began to beevaluated with various analysis.

Result:

MS CRM integration

Personal agent scorecards Improved quality control

Personal training programs


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Ability to use voice as the maintool for human-machinecommunication rather than usingconventional tools such as

keystroke, keyboard..etc

Main technology behind theSpeech To Text solutions of Sestek:The Talk Family

Area of use: Contact centers, IVRsystems, applications that assist thedisabled, mobile and embeddedsystems


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Reduces the duration ofthe conversations at callcenters by eliminatingthe hierarchy that resultsfrom the key drivenmenu.

Enables to make choice incomplex scripts that isimpossible to build withkey driven technology

Raise in cost advantageand efficiency with theability to maketransactions easily andrapidly

INBOUND CALLS

Callsanswered byagents

Calls

answered byIVR+SR

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%70


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Sestek Seamless Agent integratescustomer representatives with speechrecognition software in order to prevent

recognition errors and provide accuratetransactions. Machine-man collaborationof Sestek Seamless Agent enables theexecution of all transactions in an accurateand time conserving manner whichprovides improved customer services,customer satisfaction and efficiency tocorporations.

Operator SupportedSpeech Recognition

Method

Seamless Agent is apatented technologyof Sestek with thename of Operator-Supported SpeechRecognition Method


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Telecommunications

Banking

Contact Center

White Goods Vendor

Banking

Turkish mobile applicationsfor iOS with SR

Reference for SR Reference for SeamlessAgent


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sestek company 2013

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