setting up and configuring your access - norton healthcare€¦ · norton healthcare information...

NORTON HEALTHCARE INFORMATION SERVICE SERVICE BEYOND TECHNOLOGY

Employee Mobile App Setup/Enrollment

Setting up and configuring your access

Why are we using this new “secure” process?

The Employee Mobile App allows you to gain access to your personal information such as pay, flex time, and other sensitive data. Using our Duo 2Factor process, used by Norton Healthcare, this makes it easy to authenticate securely with the Norton network system by just tapping “approve” on the login request sent to your mobile device. Passwords are increasingly getting compromised and this will ensure our network and your personal information as well as company information stays safe and secure.

Before you start:

Ensure you have the following items available and ready:

Your mobile phone

Norton network user name and password

Device(s) you will be using to remotely access your personal data (Tablet/PC, etc.)

Check compatibility of your devices:

The current version of Duo supports iOS 6.0 and greater or Android 2.3.3 and greater on mobile devices

Download the following applications on your devices if they are not already installed:

On your Mobile Phone and or tablet o Navigate to your app store - install “Duo Mobile” o Navigate to your app store – install “Norton Healthcare”

Need Help? Call the Norton Service Center at (502) 629-8911, press Option 3

Next Steps? On the next page you will find support documentation quick links. If you have not initially setup the Duo 2Factor application please follow the directions for initially setting up Duo 2Factor on your mobile device first. ***** If you already use Duo 2Factor you can proceed to setting up the Employee App

NORTON HEALTHCARE INFORMATION SERVICE PAGE | 2 SERVICE BEYOND TECHNOLOGY

Support documentation quick links

Directions for initially setting up Duo 2Factor on your mobile device – click here

Page - 3

Frequently Asked Questions - click here

Page - 11

Duo Application via your App Store

Norton Healthcare via your App Store


Setting uo Duo 2Factor

On your computer go to https://mobile.nortonhealthcare.org/DuoRegistration Log in with your Norton Network Account (AHSNxxxxx)

If this is your first time accessing the new secure system you will be presented with the Duo 2Factor Setup screen. Click [Start Setup]

Select the device you will setup up with Duo 2Factor and that you will use ongoing to access Norton’s network. Click [Continue] It is highly recommend you consider using your mobile phone so you can access the system anytime you have a need.

Enter in the full phone number of your mobile device including area code and select [Continue] Example 5025551212


Duo 2Factor will ask you to verify that your phone number is correct. Click in the small box [ ] Select [Continue]

Select your mobile phone type Select [Continue]

At this point you will be setting up the DUO app on your mobile phone

On your mobile phone, open Duo Mobile App


On your Mobile Phone - Click [OK] to allow Duo Mobile to send you notifications

The next screen on your phone will be the Duo agreement. Click [Accept] to continue

The next screen will begin the setup of your Norton Duo access

Click the [ + ] plus sign in the upper right corner


Click [OK] to allow Duo Mobile access to your camera if asked. This will enable it to scan a barcode that will be presented on your computer screen to finish the setup

Now that Duo has been installed on your mobile and is ready to scan a barcode on your screen Click on the [ ] box that you have Duo Mobile Installed

Hold your mobile phone up to your computer screen and ensure the barcode is visible to the camera. Click [Continue] See FAQ section if your camera is unable to scan the barcode

Your initial setup and enrollment is complete! Each time you want to remotely access the Norton System your mobile phone will be your secure key!


Going forward when you log into the Norton System you will be presented with this Duo challenge screen and you can simply click on [Log In] and Duo will send a request to your phone for you to respond.

Ensure you always have your mobile phone with you before attempting to log into the Norton App.

How to use Duo 2Factor Ongoing

Each time to log into Norton Healthcare Employee Application you will have to use Duo to provide the 2Factor authentication to continue your session. There are three ways to provide this 2nd authentication.

Duo Push Your mobile device will be sent a request to “allow” the system to proceed with logging you in to the Employee Application.

Phone Call Duo will call the phone number you have setup on file and you will need to press any key to allow the system to proceed with logging you in to the Employee Application.

Passcode Using the Duo app on your mobile phone, Tap the “Green key” next to Norton Healthcare and the app will generate a 6 digit pin that you will then enter into the login screen.

Need Help?

Call the Norton Service Center at (502) 629-8911, press Option 3


Norton Healthcare App already

installed?


Employee Mobile App Once installed from the App Store, find the Employee button on the navigation dial Be sure to check out the other new and improved features:

[MyChart] login for using your profile pic and faster launching of the app

[Locations] mapping and way-finding for step by step campus navigation

[iReport] for capturing and submitting equipment, locations or anything else that requires ESD, Maintenance or Facilities attention

When prompted, provide your Norton Healthcare network credentials Ahsnxxxx/Password

Select your Duo Notification Preference (if automatic preference was set during setup, Duo will act accordingly)


If Push is selected, a notification from Duo Mobile will popup. Open to select Approve or Deny If Call Me is selected, the application will proceed once call has been answered

If Passcode is selected, navigate to Duo Mobile and select the KEY icon to generate a one-time passcode

Once you’re in the App, feel free to look around. Be sure to check out the Guided Tour at the bottom! Time, Money & Benefits

Flex-Time Balance and usage Pay Vouchers Benefits Link (BSwift) Retirement (Principal)

Tasks LMS Courses

Employee Directory Goals

Organization Goals MyNortonChart Signup thermometer

Russ’s Blog eNews MyHR (List of HR Contacts) Norton Healthcare Locations Resources

Benefits Guide Help Desk Volunteer Opportunities


FAQ

I would prefer not to install DUO 2Factor on my mobile phone what are my options?

Choose "Phone call" from the authentication prompt (or type "phone" in the "second password" field) and Duo will call your phone. Just answer the call and listen to the instructions to authenticate. Please remember this will restrict your ability to authenticate into the Norton network You can also select SMS passcodes and Duo can text you passcodes via SMS.

If my phone is unable to scan the barcode how can I setup Duo 2Factor?

On the screen you will see a link (Having problems? We'll send you an activation link instead.) Click that link The system will walk you through the process of sending you a link to an email address you can receive on your phone

What can I do if I lose my phone or replace it with a new one?

Please call the Norton Service Center at (502) 629-8911, select Option 3 and they will remove your old phone access out of the system and then you can set up your new phone.

I cannot get the Duo Mobile app to download on my phone

Please contact your phone carrier for assistance or verify your app store user name and password are correct.

What if I forget my Network Account Login or password? Consider using Password Self Service or if needed please call the Norton Service Center at (502) 629-8911 any time if you need assistance

I would prefer to install DUO 2Factor on my tablet instead of my mobile phone alongside Citrix Receiver

The device you install DUO on is your option. However, please remember that you will need to be able to access the DUO application to allow your connection at the same time you are trying to access application. Please ensure you know how to use your tablets ability to access more than one app while another is running at the same time.


What can I do if I lose my device(s) or I replace it will a new one?

You can setup the Citrix Receiver on any device you would like to use for access.

I am unable to download any apps from the app store using Norton GuestLink

Open your mobile device web browser and you should see the Norton Healthcare GuestLink usage agreement. Accept that and go back and try to download again.

setting up and configuring your access - norton healthcare€¦ · norton healthcare information...

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