seven habits - 7 habits skillcards

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7 Habits SkillCards

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  • SKILL CARDS

  • FranklinCovey. LEA131355 Version 1.2.4

  • Your client schedules an important meeting that conflicts with a personal

    commitment youve made.

    SITUATION 1

  • FranklinCovey.

    There might be a way to do both.

    Let me explore all of my options.

    I choose to reschedule my personal commitment/ the client meeting.

    Reactive Language: Now I have to cancel my plans.

    This client makes me so angry! I always have to reschedule things for them.

    Proactive Language

  • Someone important to you accuses you of

    taking him or her for granted. He or she tells you that

    you dont say thank you enough.

    SITUATION 2

  • FranklinCovey.

    Im sorry. I really do appreciate everything you do.

    Youre probably right. I will say thank you more often.

    Im sorry. How could I better express my appreciation for all you do?

    Reactive Language: Thats not true! I always say

    thank you.

    I cant help it. Its just not my style to say thank you.

    Its not my fault you need to hear thank you so much.

    Proactive Language

  • Your boss blames you for a report your

    co-workers are responsible for.

    SITUATION 3

  • FranklinCovey.

    Im sorry. I think theres been a miscommunication with my team. Let me investigate and Ill get back to you.

    Let me get the team that wrote the report together so that we can address the problems.

    If you have a minute to show me the problems with the report, I will communicate them to the team that is responsible for it.

    Reactive Language: Its not my fault! Go talk to Jim.

    I cant do anything about it. I didnt write that report.

    I always get blamed for everyone elses mistakes.

    Proactive Language

  • Your boss just added three more deliverables

    but wont increase your resources.

    SITUATION 4

  • FranklinCovey.

    Lets look at all our options to meet those deliverables.

    What resources do I have that I havent thought of?

    Lets find ways to make this work rather than all the reasons we cant.

    Reactive Language: Theres no way. I cant do it.

    You always expect me to do more with less!

    Now I have to work even harder.

    Proactive Language

  • Youre meeting a friend for lunch and she or he

    is 20 minutes late... again. You are on a very tight

    schedule and are becoming increasingly annoyed.

    SITUATION 5

  • FranklinCovey.

    Ill order lunch for us and will take mine with me so I can spend some time with you.

    (You call your friend and say) What would you like for lunch? Ill order yours so its here when you arrive.

    Lets spend 10 minutes together before I head back to work.

    Reactive Language: Youre always late, and now I have

    to rush my lunch!

    Now I dont have time to eat because you are late.

    I have to skip lunch now.

    Proactive Language

  • You are working with a co-worker on a project due at the end of the day.

    You quickly realize he or she has not done the pre-work

    necessary to complete the project on time.

    SITUATION 6

  • FranklinCovey.

    Im concerned that this wont get done by the end of the day. Lets look at our options to get the information we need.

    Lets focus on how this happened later. For now, lets see how we can get this completed on time.

    Reactive Language: Were going to miss our deadline

    and its all your fault.

    You always do this! You are so irresponsible.

    Theres nothing we can do. Theres no way we can make it.

    Proactive Language

  • You are stuck in traffic due to road construction. Because of this, you are going to be late for an

    important meeting.

    SITUATION 7

  • FranklinCovey.

    Next time, I will check the traffic report and leave earlier.

    I can take this time to mentally prepare for the meeting.

    I can call ahead to see what other arrangements we can make.

    Reactive Language: Everything bad always happens

    to me!

    Its not my fault. I didnt know about the construction.

    I am such a loser!

    Proactive Language

  • After rearranging your meetings and taking transit across town, you

    arrive at the dentists office to find they dont have

    your appointment in their schedule book.

    SITUATION 8

  • FranklinCovey.

    I am confident we can work this out.

    Lets look at all our options. How could the dentist fit me in?

    Heres what I think we could do.

    Reactive Language: Its not my fault you cant keep your

    appointments straight.

    I have so much to do and I had to rearrange my whole schedule to get here.

    You are really frustrating me!

    Proactive Language

  • YOUR SITUATION 1

  • Proactive Language

    Reactive Language:

    FranklinCovey.

  • YOUR SITUATION 2

  • Proactive Language

    Reactive Language:

    FranklinCovey.

  • My colleague repeatedly takes credit for my work.

    (Emotion: Irritation)

    SITUATION 1

  • FranklinCovey.

    (Reflect feelings and words.)

    FEELINGS Sounds like youre irritated.

    WORDS Your co-worker is taking credit

    for your work.

    FEELINGS AND WORDS What Im hearing is that your

    co-worker takes credit for your work and that upsets you.

    Empathic Responses

  • Im overwhelmed by the amount of work my

    boss is giving me.(Emotion: Frustration)

    SITUATION 2

  • FranklinCovey.

    (Reflect feelings and words.)

    FEELINGS You sound frustrated.

    WORDS Youre overwhelmed by the

    amount of work your boss gives you.

    FEELINGS AND WORDS You feel frustrated about the

    amount of work you have.

    Empathic Responses

  • My brother-in-law ruins every family get-together.

    (Emotion: Frustration)

    SITUATION 3

  • FranklinCovey.

    (Reflect feelings and words.)

    FEELINGS You seem frustrated.

    WORDS Youre saying that your

    brother-in-law ruins every family get-together.

    FEELINGS AND WORDS You feel frustrated about your

    brother-in-laws behavior.

    Empathic Responses

  • I just lost my job.(Emotion: Worry)

    SITUATION 4

  • FranklinCovey.

    (Reflect feelings and words.)

    FEELINGS You sound really worried.

    WORDS You lost your job.

    FEELINGS AND WORDS You sound really concerned

    about losing your job.

    Empathic Responses

  • Its a waste of time to do these reports; nobody

    even reads them!(Emotion: Annoyed)

    SITUATION 5

  • FranklinCovey.

    (Reflect feelings and words.)

    FEELINGS You sound annoyed.

    WORDS Youre creating reports

    nobody reads.

    FEELINGS AND WORDS You feel annoyed that you are

    spending time on reports nobody reads.

    Empathic Responses

  • I made a mistake and my supervisor reprimanded me in front of the whole team!

    (Emotion: Embarrassment)

    SITUATION 6

  • FranklinCovey.

    (Reflect feelings and words.)

    FEELINGS Sounds like you

    were embarrassed.

    WORDS Your supervisor reprimanded

    you in front of your team.

    FEELINGS AND WORDS Youre embarrassed that your

    supervisor reprimanded you in front of your whole team.

    Empathic Responses

  • I think my colleague may be stealing from the company.

    (Emotion: Concern)

    SITUATION 7

  • FranklinCovey.

    (Reflect feelings and words.)

    FEELINGS You sound very concerned.

    WORDS You think your colleague is

    stealing from the company.

    FEELINGS AND WORDS Youre concerned that your

    colleague is stealing from the company.

    Empathic Responses

  • I just got promoted to team leader.

    (Emotions: Hesitation and concern)

    SITUATION 8

  • FranklinCovey.

    (Reflect feelings and words.)

    FEELINGS You sound a little hesitant

    and concerned.

    WORDS You just got promoted to

    team leader.

    FEELINGS AND WORDS You have mixed feelings

    about being promoted to team leader.

    Empathic Responses

  • YOUR SITUATION 1

  • (Reflect feelings and words.)

    FEELINGS

    WORDS

    FEELINGS AND WORDS

    Empathic Responses

    FranklinCovey.

  • YOUR SITUATION 2

  • (Reflect feelings and words.)

    FEELINGS

    WORDS

    FEELINGS AND WORDS

    Empathic Responses

    FranklinCovey.

  • Empathic Response: You sound defeated by the feedback you got on your presentation.

    Speaker: Yeah.

    I got some really tough feedback on a presentation

    I gave last week.(Emotion: Defeated)

    SITUATION 1

  • FranklinCovey.

    Clarifying Questions

    (Stay with the subject the speaker brought into the conversation.)

    When you say you got tough feedback, what do you mean?

    Can you tell me more about that?

  • We just decided to make a big investment in this

    project, and I think its a bad decision. (Emotion: Concern)

    SITUATION 2

    Empathic Response: You sound concerned about the decision to invest in this project.

    Speaker: I am.

  • FranklinCovey.

    Clarifying Questions

    (Stay with the subject the speaker brought into

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