seven things you need to know about management - mars best practices
DESCRIPTION
If you’re like most people who have managed projects, process and people, you didn’t learn how to become a manager in a classroom. If you were lucky, you had a good boss from whom you could learn. As an entrepreneur though, how can you build on your experience to become a better manager when you have no one’s example to follow? Charles Plant became an entrepreneur before he was 30 and had to learn to be a manager the hard way, by making mistake after lonely mistake. This Best Practices session outlines the seven things he wished he had known when he started managing and how he eventually learned them. Video link: http://vimeo.com/41313552TRANSCRIPT
![Page 1: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/1.jpg)
![Page 2: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/2.jpg)
from manager to leader
material minds
![Page 3: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/3.jpg)
management vs leadership
• managers • manage tasks • plan • organize • coordinate
material minds 3
• leaders • lead people • set vision • communicate • motivate
![Page 4: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/4.jpg)
30 years of productivity gains
• automated factory • data management • communications
material minds 4
![Page 5: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/5.jpg)
the next great lever
material minds 5
![Page 6: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/6.jpg)
so how are we doing at developing leaders?
• Development Dimensions International • Global Leadership Forecast
material minds 6
![Page 7: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/7.jpg)
the importance of leadership
material minds 7
![Page 8: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/8.jpg)
critical skills
material minds 8
![Page 9: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/9.jpg)
how are we doing?
• 50% of leaders are ineffective in critical skills
• 38% of companies have high quality leadership
• 18% of companies have strong bench strength
• 31% have effective leadership selection
material minds 9
![Page 10: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/10.jpg)
conclusion
• either we’re not doing enough training and/or the training we are doing isn’t working
material minds 10
![Page 11: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/11.jpg)
seven key skills to turn you from a manager into a
leader
material minds 11
![Page 12: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/12.jpg)
skill one - getting results
material minds 12
![Page 13: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/13.jpg)
getting results - plan
• you need a written plan
material minds 13
![Page 14: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/14.jpg)
getting results - organize • you need to make sure your team’s
work is organized
material minds 14
![Page 15: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/15.jpg)
getting results - staff
• you need to make sure you have the right people on board
material minds 15
![Page 16: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/16.jpg)
getting results - direct
• you need to provide the right amount and type of direction
material minds 16
![Page 17: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/17.jpg)
getting results - control
• you’ll need some feedback mechanism to make sure the work is done properly
material minds 17
![Page 18: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/18.jpg)
skill two - metrics
material minds 18
![Page 19: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/19.jpg)
metrics – quality, cost, speed
• you should be measuring quality, cost and speed
material minds 19
![Page 20: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/20.jpg)
metrics - activities
• activity are the things you do
material minds 20
![Page 21: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/21.jpg)
metrics - outcomes
• outcome metrics are the results of what you do
• customer reactions
material minds 21
![Page 22: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/22.jpg)
metrics - causality
• look for a causal relationship between what you do and the customer result
material minds 22
![Page 23: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/23.jpg)
skill three- materiality
material minds 23
![Page 24: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/24.jpg)
materiality – look at metrics
• if something does not have a material affect on your metrics, don’t spend any time on it.
material minds 24
![Page 25: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/25.jpg)
materiality – 80/20 rule
material minds 25
![Page 26: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/26.jpg)
materiality – gemo
material minds 26
• good enough, move on
![Page 27: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/27.jpg)
material minds 27
skill four - hiring
![Page 28: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/28.jpg)
hiring – job design
• figure out what metrics the person will be responsible for
material minds 28
![Page 29: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/29.jpg)
hiring -attitude
• hire for attitude train for skills
material minds 29
![Page 30: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/30.jpg)
hiring - resume
• results, initiative, drive
material minds 30
![Page 31: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/31.jpg)
hiring- interview
• listen to the stories they tell
material minds 31
![Page 32: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/32.jpg)
skill five - delegation
material minds 32
![Page 33: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/33.jpg)
delegation – your job
• your job is to get things done through other people, not by yourself
material minds 33
![Page 34: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/34.jpg)
delegation - micromanagement
• never, ever manage the immaterial or do your employee’s job
material minds 34
![Page 35: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/35.jpg)
delegation - abdication
• don’t just set out the objectives and ignore the person
material minds 35
![Page 36: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/36.jpg)
delegation - mbwa
• management by walking around
material minds 36
![Page 37: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/37.jpg)
skill six - listening
material minds 37
![Page 38: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/38.jpg)
listening – do it a lot
• you have two ears and one mouth, use them in that proportion
material minds 38
![Page 39: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/39.jpg)
listening - questions
• ask questions
material minds 39
![Page 40: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/40.jpg)
listening - think
• take time to consider the response
material minds 40
![Page 41: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/41.jpg)
skill seven - emotional intelligence
material minds 41
![Page 42: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/42.jpg)
emotional intelligence
material minds 42
![Page 43: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/43.jpg)
emotional intelligence
• creating meaning in life requires strong relationships and doing so requires emotional intelligence.
material minds 43
![Page 44: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/44.jpg)
emotional intelligence
• address the world in a positive manner • avoid negative • expressions • sounds • attitudes • statements • criticism
material minds 44
![Page 45: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/45.jpg)
why these seven skills?
material minds 45
![Page 46: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/46.jpg)
employees need:
• to be successful – results • to have clear measures – metrics • to matter - materiality • to be part of a team – hiring • to be responsible – delegation • to be heard – listening • to be supported – emotional intelligence
material minds 46
![Page 47: Seven Things You Need to Know About Management - MaRS Best Practices](https://reader034.vdocuments.net/reader034/viewer/2022051612/54bef2314a7959453d8b4582/html5/thumbnails/47.jpg)
the final word
to be a leader you need to make an emotional connection
material minds 47