seven tools of quality for pmp exam
DESCRIPTION
Mastering seven tools of quality are very important for PMP examination as well as in managing real life projects. This presentation will provide great details about these tools to help you mastering them.TRANSCRIPT
Quality Assurance and Quality Control Tools
Manish Purwar, iZenBridge
Understanding seven basic tools of quality◦ Control Charts◦ Cause and effect diagrams◦ Pareto charts◦ Flowcharts◦ Histograms◦ Run charts◦ Scatter diagrams
Agenda
Understanding of seven basic tools of quality Will help in managing projects better in real life Will help in solving bunch of questions in PMP exam
Expected Benefits From This Session
For Quality Assurance and Quality Control, following are seven basic tools of quality◦ Control Charts◦ Cause and effect diagrams◦ Pareto Charts◦ Flowcharts◦ Histograms◦ Run charts◦ Scatter diagrams
Seven Basic Tools of Quality
Control Charts
It helps in determining if a process is within acceptable limits. It has◦ Specification limits – Customer expectation of performance◦ Upper and lower control limits – acceptable range of
variation◦ Mean – middle of the range of acceptable variation◦ Out of control –
data point outside of upper or lower control limits Non-random data points like rule of seven
Rule of seven – ◦ seven data point on one side of the mean. ◦ Process may be out of control.◦ Situation should be investigated and a cause
found. Assignable Cause/Special Cause Variation
◦ Data point or rule of seven which requires investigation to determine the cause of the variation.
Control Charts
Answer the following based on this diagram,◦ Upper control limit?◦ Lower control limit? ◦ Specification limits? ◦ Is process out of control?
Why?◦ Assignable cause?
Control Charts
Also called Fishbone and Ishikawa diagrams. Used to figure out what caused a defect. It list all the categories of the defects and the
possible causes of the defect. Helps to see all the possible causes in one place.
Cause and effect diagrams
Helps in finding most critical issues.
It plots frequency of issues in descending order
Separates critical few from uncritical.
Based on 80/20 rule
Pareto Charts
Shows flow of processes from beginning to end and how they interrelate.
It help you get a handle on the way you are working by showing you a picture of whole process.
It graphically represent the process to help analyze how problem occur.
Flowcharts
Give clear picture of how data breaks down. It helps you to compare characteristic of data
and make more informed decisions. Also known as vertical bar chart.
Histograms
It shows trends in your project by showing how your data looks line as line chart.
It shows trends in data over time? Project progress going up or down over time?
Run Charts
It shows relationship between two different data types.
Scatter diagram might be used to see if two different data types are related.
Scatter diagrams
Recap : Identify the tool?
Recap : Identify the tool?
Recap : Identify the tool?
Recap : Identify the tool?
Recap : Identify the tool?
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