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Learner name: Learner number: T/506/9383 NVQ UHB25 Shampoo, condition and treat the hair and scalp

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Learner name:

Learner number:

T/506/9383

NVQ

UHB25

Shampoo, condition and treat the hair and scalp

By signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic.

This statement of unit achievement table must be completed prior to claiming certification.

Unit code Date achieved Learner signature Assessor initials

IV signature (if sampled)

Assessor name Assessor signature Assessors initials

Assessor number (optional)

Assessor tracking table

Statement of unit achievement

All assessors using this Record of Assessment book must complete this table. This is required for verification purposes.

VTCT is the specialist awarding organisation for the Hairdressing, Beauty Therapy, Complementary Therapy, Hospitality and Catering and Sport and Active Leisure sectors, with over 50 years of experience.

VTCT is an awarding body regulated by national organisations including Ofqual, SQA, DfES and CCEA.

VTCT is a registered charity investing in education and skills but also giving to good causes in the area of facial disfigurement.

UHB25Shampoo, condition and treat the hair and scalp

The aim of this unit is to develop your knowledge, understanding and skill for shampooing, conditioning and treating the hair and scalp using appropriate massage techniques and products for a variety of hair and scalp conditions. You will also learn how to advise clients on a home haircare regime.

Throughout this unit you will need to maintain a high level of health, safety and hygiene throughout your work. You will also need to maintain a professional personal appearance and demonstrate effective communication skills.

UHB25_v1

National Occupational Standards (NOS)

GLH

Credit value

Level

National Occupational Standards (NOS)

Observations

External paper(s)

40

5

2

CHB11

3

1

On completion of this unit you will:

Learning outcomes

Evidence requirements

UHB25

Shampoo, condition and treat the hair and scalp

1. Be able to shampoo, condition and treat the hair and scalp

2. Know how health and safety policies and procedures that affect shampooing, conditioning and scalp treatment services

3. Understand the science of shampooing, conditioning and scalp treatments

4. Understand the products and techniques used in shampooing, conditioning and scalp treatments

You need to meet the same standard on a regular and consistent basis. Separating the assessments by a period of at least two weeks is recommended as competence must be demonstrated on a consistent and regular basis.

4. Range All ranges must be practically demonstrated or other forms of evidence produced to show they have been covered.

5. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the Knowledge section of this unit. In most cases this can be done by professional discussion and/or oral questioning. Other methods, such as projects, assignments and/or reflective accounts may also be used.

6. Tutor/Assessor guidance Your tutor must refer to the ‘Habia Assessment Strategy’ when delivering this unit to ensure that you cover all the requirements for this unit. This can be found on www.vtct.org.uk under the relevant qualification page. You will be guided by your tutor/assessor on how to achieve learning outcomes and ranges in this unit. All outcomes and ranges must be achieved.

7. External paper Knowledge and understanding in this unit will be assessed by an external paper. The criteria that make up this paper can be found in the ‘Exam requirements’ section of this unit. There is one external paper that must be achieved.

1. Environment Evidence for this unit may be gathered within the workplace or realistic working environment (RWE).

2. Simulation Simulation is not permitted in this unit. All Observation outcomes must be on real clients.

3. Observation outcomes Competent performance of Observation outcomes must be demonstrated on at least three occasions. Assessor observations, witness testimonies and products of work are likely to be the most appropriate sources of performance evidence. Professional discussion may be used as supplementary evidence for those criteria that do not naturally occur. Assessed observations should not be carried out on the same day for the same learning outcome. There should be sufficient time between assessments for reflection and personal development.

3

Achieving observation outcomes

Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.

Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning.

Your assessor will sign off a learning outcome when all criteria have been competently achieved in a single client service.

The range section indicates what must be covered. Ranges should be practically demonstrated as part of an observation. Where this is not possible other forms of evidence may be produced. All ranges must be covered.

Your assessor will document the portfolio reference once a range has been competently achieved.

Achieving observation outcomes Achieving range

Achieving observations and range

UHB25

Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit.

Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning.

Your assessor will sign off a learning outcome when all criteria have been competently achieved in a single client service.

4

Observation 1 2 3Criteria questioned orally

Date achieved

Portfolio reference

Learner signature

Assessor initials

Learning outcome 1

Observations

Observation 1 2 3Criteria questioned orally

Date achieved

Portfolio reference

Learner signature

Assessor initials

You can:

UHB25

*May be assessed by supplementary evidence.

Be able to shampoo, condition and treat the hair and scalp

5

a. Prepare for shampooing, conditioning and treatment services

b. Apply safe and hygienic methods of working throughout services

c. Consult with clients about services and outcomes of tests

d. Select suitable products, tools and equipment

e. Carry out shampooing, conditioning and treatment services

f. Provide clients with advice and recommendations on the service(s) provided

You must practically demonstrate that you have:

Range

UHB25

Adapted your shampooing techniques for a minimum of 3 hair conditions Portfolio reference

Damaged

Product build up

Normal

Oily

Dry

Adapted your shampooing techniques for a minimum of 3 scalp conditions Portfolio reference

Dandruff affected

Oily

Dry

Product build up

Normal

Used a minimum of 2 shampooing massage techniques Portfolio reference

Effleurage

Rotary

Friction

Used all conditioning products Portfolio reference

Surface

Penetrating

Scalp treatment

6

It is strongly recommended that all range items are practically demonstrated. Where this is not possible, additional observed evidence may be produced to demonstrate competence.

You must practically demonstrate that you have:

UHB25 7

Used all conditioning massage techniques Portfolio reference

Effleurage

Petrissage

Given all advice and recommendations Portfolio reference

Correct detangling techniques

Suitable shampoos, conditioning products

Time interval between services

Present and future products and services

It is strongly recommended that all range items are practically demonstrated. Where this is not possible, additional observed evidence may be produced to demonstrate competence.

Achieving knowledge outcomes

Developing knowledge

You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below*:

• Projects• Observed work• Witness statements• Audio-visual media • Evidence of prior learning or attainment• Written questions• Oral questions• Assignments• Case studies• Professional discussion

*This is not an exhaustive list.

Where applicable your assessor will integrate knowledge outcomes into practical observations through professional discussion and/or oral questioning.

When a criterion has been orally questioned and achieved, your assessor will record this evidence in written form or by other appropriate means. There is no need for you to produce additional evidence as this criterion has already been achieved.

Some knowledge and understanding outcomes may require you to show that you know and understand how to do something. If you have practical evidence from your own work that meets knowledge criteria, then there is no requirement for you to be questioned again on the same topic.

Each assessment criterion in the knowledge learning outcomes has been mapped to the relevant statement in the National Occupational Standard (NOS). In the Knowledge section of this book, the assessment criteria and related NOS references are listed. There is a column for the portfolio reference to be inserted.

The NOS statements covered in the external exam have been presented separately to assist you with your revision and are listed in the Exam Requirements section of this book. The NOS statements listed in both the Exam Requirements and Knowledge Requirements sections of this book, must be evidenced in a portfolio.

UHB258

Achieving the external paper

The external paper will test your knowledge of the criteria detailed in the ‘Exam requirements’ section. A pass mark of 70% must be achieved.

Your assessor will complete the table below when the 70% pass mark has been achieved.

Paper Date achieved Assessor initials

1 of 1

Knowledge

UHB25 9

Learning outcome 2

Know how health and safety policies and procedures that affect shampooing, conditioning and scalp treatment services

You can: NOS CHB11 reference

Portfolio reference

a. Outline responsibilities for health and safety in own role K1, K3, K12

b. Describe the potential hazards and possible risks that may occur in the workplace and affect services K10

c. Describe safe and hygienic working methods and practices that must be followed throughout the services

K2, K4, K11, K15, K33

d. Describe contact dermatitis and how it can be prevented K5

e. Explain the importance of questioning clients prior to and during services K13

f. State the importance of preventing cross-infection and cross-infestation K6, K7, K8, K9

You will be required to have a portfolio of evidence for all assessment criteria.

UHB2510

Learning outcome 3

Understand the science of shampooing, conditioning and scalp treatments

You can: NOS CHB11 reference

Portfolio reference

a. Explain hair and scalp conditions and their causes K17, K18, K19

b. Explain the science which underpins the services provided

K20, K22, K24, K25, K36

You will be required to have a portfolio of evidence for all assessment criteria.

UHB25 11

Learning outcome 4

Understand the products and techniques used in shampooing, conditioning and scalp treatments

You can: NOS CHB11 reference

Portfolio reference

a. Describe the range of products available K26, K27, K28

b. Describe the potential effects of using incorrect products K30

c. State the importance of following salon and manufacturers’ instructions when applying and removing shampooing and conditioning products

K14, K34

d. Outline the importance of removing excess water from the hair at the end of the service K35

e. Explain the massage techniques used during shampooing and conditioning K21, K31, K32

f. Explain the importance of detangling the hair from point to root K23

g. Outline the importance of using products cost effectively K29

h. Explain the importance of providing clients with advice and recommendations on the service(s) provided and products available

K16, K37

You will be required to have a portfolio of evidence for all assessment criteria.

Knowledge requirements

UHB2512

You will be required to produce a portfolio of evidence for all the NOS statements listed in this section. Each assessment criterion in the knowledge learning outcomes has been mapped to the NOS statements listed in this section.

NOS CHB11 NOS statements to be included in a portfolio of evidence

K1 Your responsibilities for health and safety as defined by any specific legislation covering your job role

K2 Your salon’s requirements for client preparation

K3 The range of protective clothing that should be available to yourself and clients

K4 How the position of your client and yourself can affect the desired outcome and reduce fatigue and the risk of injury

K5 What is contact dermatitis and how to avoid developing it whilst carrying out hairdressing services

K6 Why it is important to keep your work area clean and tidy

K7 Why it is important to avoid cross-infection and infestation

K8 Methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation

K9 Methods of cleaning, disinfecting and sterilisation used in salons

K10 The hazards and risks which exist in your workplace and the safe working practices which you must follow

K11 The different types of working methods that promote environmental and sustainable working practices

K12 The importance of personal hygiene and presentation in maintaining health and safety in your workplace

K13 The importance of questioning clients to establish any contra-indications to hair and scalp treatment services

K14 Suppliers’ and manufacturers’ instructions for the safe use of equipment, materials and products which you must follow

K15 The correct methods of waste disposal

UHB25 13

You will be required to produce a portfolio of evidence for all the NOS statements listed in this section. Each assessment criterion in the knowledge learning outcomes has been mapped to the NOS statements listed in this section.

NOS CHB11 NOS statements to be included in a portfolio of evidence

K16 Your salon’s service times for shampooing, conditioning and treating the hair

K17 How to identify hair and scalp conditions and their causes

K18 How and why the contra-indications can affect the service

K19 How different hair and scalp conditions can affect the selection of shampooing, conditioning and treatment products

K20 How shampoo and water act together to cleanse the hair

K21 When and how massage techniques should be used when conditioning different lengths and densities of hair

K22 The effects of water temperature on the scalp and structure of the hair

K23 The importance of de-tangling the hair from point to root

K24 How the pH value of the products used affects the current state of the hair

K25 How the `build up’ of products can affect the hair, scalp and the effectiveness of other services

K26 How shampoos and conditioning products affect the hair and scalp

K27 Types of available shampooing and conditioning products and equipment

K28 When and how to use different shampooing, conditioning and treatment products

K29 When the shampooing process should be repeated

K30 What may happen if the incorrect shampooing and conditioning products are used

UHB2514

You will be required to produce a portfolio of evidence for all the NOS statements listed in this section. Each assessment criterion in the knowledge learning outcomes has been mapped to the NOS statements listed in this section.

NOS CHB11 NOS statements to be included in a portfolio of evidence

K31 When and how rotary, effleurage and friction massage techniques should be used when shampooing different lengths and densities of hair

K32 The purpose and benefits of scalp massage

K33 How to use and handle equipment used during conditioning and treatment processes

K34 The importance of removing conditioning and treatment products, when required

K35 The importance of removing excess water from the hair at the end of the service

K36 How heat affects the hair during the conditioning treatment

K37 The importance of providing advice and recommendations on the products and services provided in the salon

Exam requirements

UHB25 15

The exam will test all of the NOS statements below. You should use this section to help you to revise for the exam.

NOS CHB11 NOS statements included in the exam

K13 The importance of questioning clients to establish any contra-indications to hair and scalp treatment services

K17 How to identify hair and scalp conditions and their causes

K18 How and why the contra-indications can affect the service

K19 How different hair and scalp conditions can affect the selection of shampooing, conditioning and treatment products

K20 How shampoo and water act together to cleanse the hair

K21 When and how massage techniques should be used when conditioning different lengths and densities of hair

K22 The effects of water temperature on the scalp and structure of the hair

K23 The importance of detangling the hair from point to root

K24 How the pH value of the products used affects the current state of the hair

K25 How the `build up’ of products can affect the hair, scalp and the effectiveness of other services

K26 How shampoos and conditioning products affect the hair and scalp

K30 What may happen if the incorrect shampooing and conditioning products are used

K31 When and how rotary, effleurage and friction massage techniques should be used when shampooing different lengths and densities of hair

K32 The purpose and benefits of scalp massage

K34 The importance of removing conditioning and treatment products, when required

K35 The importance of removing excess water from the hair at the end of the service

K36 How heat affects the hair during the conditioning treatment

UHB2516

Notes Use this area for notes and diagrams