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SHAPING THE
FUTURE OF
LOGISTICS
Gina Chung, Head of Innovation Americas DHL
Jaime Montiel, Sr. Director IT DHL Supply Chain
Logistics summit | Mexico City, 13 March 2019
Why should digital be a priority?
Our customers and our industry are changing whether we want to or not. We must stay ahead of the digital curve.
Connected Life Growing E-commerce Logistics Tech
2011: $15 Bil invested in 1,000
logistic-tech startups
Digital Industries
Source: DHL Trend Research
Mobile, smart home, new digital interfaces are driving changes in consumer behavior & demand for more digitalized services
Connected Life
~24% of US
households own
a smart speaker
Source: Techcrunch
In Mexico, connected life is just beginning. The potential for innovation advantage and offer new digital services is huge.
Smartphone Users as % of
Population in Mexico
2008
~2.6%
2013
~34.9%
2018
~61%
2023
?
Connected Life
Source: eMarketer, Competitive Intelligence Unit
At the same time, industries are digitalizing and transforming towards a customer-centric supply chain.
Digital Industries
Source: Daimler
Growing E-Commerce
E-Commerce continues to drive new opportunities as well as challenges in logistics requirements and solutions.
Singles Day 2018
Source: Alibaba
E-Commerce continues to drive new opportunities as well as challenges in logistics requirements and solutions.
Growing E-Commerce
$30.8…billion USD in sales during 24
hours of sales on Singles Day
$10…billion USD in sales within the
first hour of Singles Day
1…billion logistics orders
generated during Singles Day
Source: CNBC
Singles Day 2018
But in Mexico, e-Commerce accounts for just 2% of total retail sales. The journey is just starting but accelerating fast!
Growing E-Commerce
Logistics Tech
2011: $15 Bil invested in 1,000
logistic-tech startups
And finally, future competitive advantage will go to those willing to invest in digital technologies and transform
Source: DHL Trend Research
So how do we stay ahead?
DHL Innovation Centers
A platform to understand customer challenges
and hub for digital transformation.
DHL Logistics Trend Radar
Translating the voice of the customer into key trends
that form the basis for innovation.
We apply a customer-centric approach to innovation
Source: DHL Trend Research
• DHL Innovation Center, Chicago (Coming September 2019)
• DHL Customer Innovation Lab, Mexico City
Innovation Lab @ DHL Mexico: a space for innovation with customers, partners, start-ups coming soon in April 2019
DHL Logistics Trend Radar 2018/2019
+10,000 opinions from supply chain
leaders, industry innovation partners,
and academia
Source: DHL Trend Research
Robotics & Automation – Why now?
Affordable
Robotics & Automation – DHL Trend Report highlighted the vast potential and use cases for robotics in logistics
March 2016
Source: DHL Trend Research
2016 – DHL’s first follow-me robot tests with customers to
understand robot-human collaboration
Source: DHL Trend Research
2017 – DHL’s first implementation with customer Wärtsiläusing Fetch Robotics
2017 – DHL’s first Autonomous Mobile Robot (AMR)
Source: DHL Trend Research
2017 – DHL’s first implementation with a life sciences customer using Locus Robotics
Source: DHL
Robotics @ DHL Mexico: First tests completed - key use cases productive today include drones for surveillance operations.
Source: DHL Supply Chain Mexico
Robotics @ DHL Mexico: Industry’s first collaborative picking
robot deployments with customers utilizing co-packing
services
Source: DHL Trend Research
DHL Logistics Trend Radar 2018/2019
+10,000 opinions from supply chain
leaders, industry innovation partners,
and academia
Source: DHL Trend Research
Internet of Things – Why is it a trend?
Source: DHL Trend Research
RFID NFC
Simple upgrade can generate significant benefits in operational efficiency, process compliance, and cost
Source: DHL Trend Research
New IoT networks will enable even cheaper sensors, connectivity and widespread adoption of IoT
Source: Sigfox (2019)
Internet of Things @ DHL Mexico: IoT secured shipment and analytics service for customers in a flexible monthly model
Source: DHL
DHL Logistics Trend Radar 2018/2019
+10,000 opinions from supply chain
leaders, industry innovation partners,
and academia
Artificial Intelligence @ DHL: Resilience360 – Utilizing data to predict supply chain risk
Source: DHL
Artificial Intelligence @ DHL: Resilience360 – Utilizing data to predict supply chain risk
Source: DHL
In summary: Where are we headed? Smarter, faster, more customer-centric supply chains
Source: DHL
Forecasted PredictivePlanning
Reactive ProactiveOperations
Manual AutonomousProcesses
Standardized PersonalizedServices
Spotting the trends is the easy part – let’s shape the
future together!
Come visit the DHL booth at location 3204
Engage: DHL Innovation Centers
logistics.dhl.com/innovation