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Shared Applications & Services 28 th April 2010 Dubai eGovernment Evolution Towards a Connected Government With Focus on :

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Page 1: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Shared Applications & Services

28th April 2010

Dubai eGovernment Evolution Towards a Connected Government

With Focus on :

Page 2: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Document Name

Core Services

Resource Planning

Services

Core Services

Resource Planning

Services

….

CustomersCustomers

Dept A

Dept Z

Joined-Up Virtual Government

Integration Enabling Services

(Information exchange, joined-up service

implementation, etc)

Core Enabling Services (Electronic Payment, Customer Care,

Mobile Messaging, Electronic Surveys, etc)

Resource Planning Enabling Services

(GRP, HR, Finance, Procurement,

Supply Chain Management, etc)

DeG

Infrastructure Enabling Services (Government Information Network, Computing Platforms, Messaging &

Collaboration, etc)

DeG provides eGovernment Strategy, Policy and Enabling Services

Friday, 28 May, 2010 Together to ease your life

Strategy & Policy

Page 3: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

GIN

Chat Services

Mobile email

Tarasol Business

Continuity

Tasaheel

(IVR / SMS)

Email

Infrastructure Management Services Provided by DeG

Friday, 28 May, 2010 Together to ease your life

Page 4: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Facilities & Co-location managed services.

Network Services

Managed Server services.

Managed Backup & Storage Services.

Managed Security Services.

Monitoring Services.

Technical Support Services

Professional Services.

Application management services.

Infrastructure enabling Services

Computing & Platform Services:

Page 5: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Economies of scale in terms of staff and

infrastructures.

Consolidated buying power .

Reduced total cost of ownership.

Improved quality of service.

Collaborate more (and better) across boundaries

Benefits

Infrastructure enabling Services

Page 6: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Friday, 28 May, 2010 Together to ease your life

Government Information Network (GIN)

Maintain network services availability, security, . Reliability and optimum usability. 24/7 monitoring of link health.

Safe & Secure environment.

High speed internal communication between departments.

Objectives & Benefits

Infrastructure enabling Services

Page 7: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Friday, 28 May, 2010 Together to ease your life

Government Information Network (GIN)

Infrastructure enabling Services

Established on year 2000.

Started with 16 Departments.

Based ATM & MPLS Technology.

Currently GIN has 36+ Ministries, Government & Semi-Government Depts.

Consists of more than 800 network devices .

Page 8: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Friday, 28 May, 2010 Together to ease your life

Government Information Network (GIN)

Infrastructure enabling Services

Monitoring & Statistics: Utilization reports. Port based Utilization reports. Site visits Reports. Attack analysis and statistics reports.

Page 9: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Friday, 28 May, 2010 Together to ease your life

Utilization Reports

Government Information Network (GIN)

Infrastructure enabling Services

Page 10: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Friday, 28 May, 2010 Together to ease your life

Port based Report

Government Information Network (GIN)

Infrastructure enabling Services

Page 11: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Friday, 28 May, 2010 Together to ease your life

Website Visit Report (Internet usage)

Government Information Network (GIN)

Infrastructure enabling Services

Page 12: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Friday, 28 May, 2010 Together to ease your life

Threat Report

Government Information Network (GIN)

Infrastructure enabling Services

Page 13: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Friday, 28 May, 2010 Together to ease your life

Messaging & collaboration Services

Messaging & Collaboration Services

Page 14: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Messaging & Collaboration Services Roadmap in DEG

Friday, 28 May, 2010

In 2002:

DeG has rolled out a Hosted Messaging & Collaboration solution for several Government Departments.

Currently: There are 16 Government Departments hosted with DeG solution.

Together to ease your life

Page 15: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Hosted Messaging & Collaboration Solution (HMC)

Friday, 28 May, 2010

In 2010 Q1 , DEG has released the new version of Hosted messaging & Collaboration solution which will offer :

1. Email Services

2. Teams Collaboration Services

3. Office Communication

4. Mobile email (Blackberry/push mail).

5. Web hosting

6. .Net Applications

Together to ease your life

Page 16: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Friday, 28 May, 2010 Together to ease your life Friday, 28 May, 2010

DeG Operating Model

Government Departments

Customer Relationship Management

(CRM)

A

c

c

o

u

n

t

M

a

n

a

g

e

r

s

S

e

r

v

i

c

e

R

e

q

u

e

s

t

s

Infrastructure Mgt

GRR Systems

Systems Development

eServices

Customers Dubai eGovernment Department

Applications Support

Telecom.

Services Providers

Partners

Page 17: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Customer Expectations

Process People Technology

Not in-line but On-line.

24x7 High Quality.

Multi-channel & consistent services.

Multi-lingual services.

High-performance services.

Secure & trusted services.

One-stop-shop services.

2000+ services provided by 20+ Government Depts.

Bureaucracy & red-tape.

Migration from counter based to innovative channels.

Changes in business processes.

Requires new approaches & methods to manage the new channels.

Requires leadership at various levels.

Requires new skills to redesign & implement business processes.

Requires the augmentation of existing skills & acquisition of new skills.

Leading edge skills were already scarce both regionally & globally.

Technology is rapidly changing.

Life-cycle of technologies has become around 1 to 2 years resulting in a disruptive change in some cases.

The life-cycle of an eService in some cases is greater than the life-cycle of technology.

In some cases, technology has not fully matured.

Islands of information systems.

Challenges

Friday, 28 May, 2010 Together to ease your life

Page 18: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Plan Prudently; Act Fast & Decisive

Implement Strategic Progress

Measurement Systems

Pursue Synergies

Build Momentum

through Quick Wins

Conduct Community

Outreach Programs

Establish Clear

Leadership & Government Commitment

Provide Clear Vision & Direction

Leverage on Public-Private Partnerships,

Strategic Alliances & Strategic

Outsourcing

Lessons Learned

Friday, 28 May, 2010 Together to ease your life

Page 19: Shared Applications & Services - OECDGIN Chat Services Mobile email Tarasol Business Continuity Tasaheel (IVR / SMS) Email Infrastructure Management Services Provided by DeG Friday,

Questions?