sharepoint portal ux

www.northridge.com | Proprietary & Confidential www.northridge.com | Proprietary & Confidential

SharePoint Portal UX Maturity Model Classifying your Experience

[email protected] | 855.587.9900 | www.northridge.com

www.northridge.com | Proprietary & Confidential 2

Agenda

Introductions and Overview

About Northridge

User Experience and SharePoint

Classifying Your SharePoint Portal Maturity

Classifying Your Experience

Case Study Examples

Q&A


Who is Northridge? Northridge is a nationally-recognized leader in delivering collaboration solutions to mid-market and enterprise clients throughout North America.

By combining vast expertise in the areas of business consulting, user experience, and collaboration technology, Northridge delivers comprehensive collaboration solutions for the Enterprise and Internet that are highly functional, beautifully creative, and aligned with our clients' strategic business initiatives.

We have a Strong Foundation and we experience Continued Growth

• 10+ years in business, 100+ full-time consultants serving clients across North America

We own and operate a Global Development Center in Argentina • Extends our ability to deliver high-quality, cost effective services and solutions

We are a Microsoft Gold Certified & Managed Partner • Less than 1% of all Microsoft Gold Certified Partners are Managed Partners

www.northridge.com | Proprietary & Confidential

Implementation & Governance

Application Development

User Experience

Strategy & Planning Managed Services

Launch Management & Training

Infrastructure Optimization

Quality Assurance & Testing

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Our SharePoint Capabilities

Northridge has deep capabilities in the following areas which are leveraged when planning and delivering solutions with our clients through our True North Methodology™.


Representative Clients


User Experience and SharePoint

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COMPOSITES

Business Applications

• Program & Project Management

• Custom Business Application Development

• Read / Write Integration w/ Line of Business (LOB) data

• Visual Studio Support

• Data Exposed Through Web Services & APIs

INSIGHTS

Business Insight & Analysis

• Dashboards & Scorecards

• BI Reports

• Incorporation of LOB Data from Data Warehouse

• Web Analytics

• PowerPoint, Excel Services, Visio Services

SEARCH

Enterprise Search

• Search Structured & Unstructured Content

• Search Content w/in SharePoint, File Shares, Websites, Email Folders, Databases, LOB Systems (FAST Search)

• Social Relevance & Phonetic Search

CONTENT

Web & Enterprise Content

• Web Content Management

• Enterprise Document, Records, Audio/Video Management

• Workflows & Routing, Metadata Taxonomies and Folksonomies

• Document Imaging & Capture

COMMUNITIES

Social Networking

• Communities, My Sites, Blogs & Wikis

• Tagging, Tag Clouds, Ratings, Activity Feeds, Social Bookmarking

• Profiles & Expertise

• Organizational Browsers

SITES

Websites & Portals

• Intranet, Extranet, & Internet Sites

• Collaboration & Productivity Solutions

• On-premise, Cloud-based, & Hybrid Models

• Cross Browser, Offline, Mobile, MS Office Integration

What is SharePoint The Collaboration Platform for the Enterprise and Internet

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What is User Experience Lexical Definition

User Experience (UX) is about how a person feels about using a system. It highlights the experiential, affective, meaningful and valuable aspects of human-computer interaction and product ownership, but it also includes a person’s perceptions of the practical aspects such as utility, ease of use and efficiency of the system.

User experience is subjective in nature, because it is about an individual’s feelings and thoughts about the system. User experience is dynamic, because it changes over time as the circumstances change.


Visual

Design

Information

Design

Interactive

Design

Users

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Defining UX Designing for Usability


Visual

Design

• Branding • Creative Design • Content

Presentation

Information

Design

Interactive

Design

Users

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Defining UX Visual Design


Visual

Design


Presentation

Information

Design

• Taxonomy • Content Relationships • Search • Content Aggregation and

Rollup • Page Layout and Flow

Interactive

Design

Users

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Defining UX Information Design


Visual

Design


Presentation

Information

Design

• Content Relationships • Taxonomy • Search • Content Aggregation and

Rollup • Page Layout and Flow

Interactive

Design

• Navigation (menus) • Video & Rich Media • Ratings, Tagging &

Comments (Social) • Advertisements • Calls to Action • Messaging • Access & Authentication • Personalization • Customization

Users

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Defining UX Interactive Design


Why UX and SharePoint? An Investment in UX is an Investment in SharePoint


Increase User Adoption

Improve Productivity

Drive User Behavior

Delight Your End Users

Brand Reinforcement

Empower Employees

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Poll One

How would you classify your “behind-the-firewall” implementation of SharePoint?

A. Just another software application that I use daily 1%

B. An Intranet 8%

C. A portal 13%

D. A sophisticated File Share 13%

E. Some of the above 38%

F. All of the above 23%


Classifying Portal Maturity

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“Today's portals are not just about access; the best ones provide true integration of enterprise information, resources, and tools in a unified user experience. The portal is a dashboard that offers all the enterprise information and applications that employees need to do their jobs.” - Jakob Nielsen's Alertbox, July 18, 2011

What is a Portal?


Classifying Your SharePoint Portal Maturity


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Classification of SharePoint in Your

Organization

Use of SharePoint in Your Organization

Collaboration, Document Management, Social Computing

Collaboration Site(s)

Intranet/Extranet Application

Business Process Automation, Reporting, Department Sites

Corporate Communications, Personalized and Targeted Content, Enterprise Search, Enterprise Dashboards

Portal


Classifying Your SharePoint Portal Experience

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Quality of User Experience

Configuration and Customization (Effort)

Light

Medium-Low

Medium

Involved Heavy

High

SharePoint UX Maturity Model Factor of Configuration and Customization


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We Can Classify Your UX Needs Based on

Your Classification of SharePoint

UX Should Mature as Your Classification of SharePoint Matures


Collaboration Site

Intranet



Enterprise Portal

Light Involved Heavy

Medium-Low

Medium

High

SharePoint Portal UX Maturity Model Marrying UX Maturity with SharePoint Portal Maturity


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Collaboration Site

Intranet



Enterprise Portal

Light Involved Heavy

Medium-Low

Medium

High

Basic

Advanced

Sophisticated

Classifying Your SharePoint Experience The Optimal Balance of Configuration and Customization


Classifications of SharePoint Portal UX


Basic


Presentation • Elementary IA • Site Templates • Initial Taxonomy

Advanced

• Integration of Custom Developed Web Parts

• More Sophisticated Taxonomy

• Higher Level of Customized/Configured Information Architecture

• Advanced Site Templates • Page Layouts • Custom Site Directories

Sophisticated

• Sophisticated Creative Design and Branding

• Publishing • Content Aggregation

and Rollup • Content Management • Advanced IA • Advanced Page Layouts • Calls-to-Action • Custom Navigation and

Mega-Menus

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Examples Basic UX

Consistent Team Member Web Part

Established Brand

Navigation Consistency

Prioritized Task List

Visual Cues


Examples Basic UX


Examples Advanced UX

Link List

News List

Navigation

Search

Views into Document Library

Breadcrumb

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Employee Spotlight

Calls-to-action


Personalized RSS News feeds based on the User’s “Industry”.

Personalized Events feeds based on the User’s “Industry”.

Secure access to customer specific documents.

Customer Logo

Displays the latest news from the Public Website (also on SharePoint)

Personalized Customer Logo

Ryan, Jim Alfredo, can you check on my Shipment coming in from Dubai?

Alfredo Santos/US-CORP-IT Sure… It looks like it will clear customs today.

Integrated Lync Server chat with real-time presence indication.

Silverlight components that integrate with LOB Application to display customer specific data.

Examples Sophisticated Portal UX


Examples Sophisticated Portal UX


News Carousel

Custom Employee Directory and Search

Advertisement and Call to Action

Personalized Content

Social Content

Branding


Poll Two

What topics would you like to see discussed in a future webinar?

A. SharePoint Information Design & Information Architecture Best Practices 38%

B. Personalization Capabilities of the SharePoint platform 17%

C. Enterprise Social Capabilities of the SharePoint platform 7%

D. Dashboard & Reporting (BI) Capabilities of the SharePoint platform 24%

E. Leveraging SharePoint as a platform for your Public Website 10%

F. SharePoint ECM & Records Management Best Practices 1%


Contact Information: www.northridge.com [email protected] 855.587.9900

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