Sharing knowledgeTEC Kalimantan en Oasen Belanda

Marc Felten / Jeroen Schmaal25 01 2011Bengkayang

Coördinator Pak MarcAsset-manager

2

Director Pak JeroenCustomers, Human Resources, overseas

3

PDAM OasenIn the Heart of Belanda

4

330.000 connections

45 milion m3 water

245 employees

5

Our Goals:

1. high Quality2. always Continuity

Public health

Corporate Social Responsibility

Sustainable

6

1883Public health

7

8

Corporate Social Responsibility

A public company

9

PDAM Oasen

Customer &

Citizen

City and shareholder

Costs of making drinkwater = price

10

CO2 -reduction

11

Sustainable

12

high Quality: choose tap water

13

always Continuity: 17 minutes

If you want Continuity and Quality, you must pay

14

1 m3 = 15.000 Rp

Abonnement Connection every year = 1.000.000 Rp

TEC and OasenHuman Resources

and Education

15

6 years working together

16

Objective

17

Better continuity and quality of tap water by sharing knowledge

18

Produksi

19

Distribusi

Start TEC in 2008MoU until 2011

20

21

Challenges for TEC

1. National accreditation

2. More students from Kalimantan Barat

3. Using the knowledge

Achievements!

22

Pelatihan

2008 2009 2010 2011

11 11 15 >15

23

2010• 240 Peserta• 102 Certificates

24

What can you learn at the TEC?

1. Principals of purification (more capacity)2. Flushing (continuity)3. Leak searching (continuity and quality)4. Pumps (continuity)5. Craftmanship and use of materials

25

•And much more

Results education TEC for PDAM Pontianak in 6 years

1. Stable quality of water2. Reduced leakage

(45% 32%)3. Flushing is normal 4. More capacity5. More professional

and use of other materials

26

Why?

1. People are educated2. Feel more confident3. Feel more responsible4. They dare to act5. Because they understand

how it works

27

Example

• Two months: Low pressure•What to do?• Epanet Course: it must be at the river•Air flushing Course: finding leaks under water

28

Found it!

29

30

Questions?

31

Terimah Kasi