sharing our consumer participation experience
DESCRIPTION
Presentation on ReGen's approach to promoting consumer participation within AOD treatment services. Delivered at the ACT Consumer Participation Forum (April 2013)TRANSCRIPT
Sharing our consumer participation experience
Matt Gleeson,
Consumer Participation Working Group Co-ordinator
ACT Consumer Participation Forum 2013
Acknowledgements
Donna Ribton–TurnerJames Beckford SaundersVenetia BrissendenBrandon JonesPaul AikenShannon BellLaurence AlvisUnitingCare ReGen Board
Overview
1. Development of Consumer Participation model and role
2. Practical strategies
Committed to engagement
Rationale
• Human Rights
• Improving treatment outcomes
• Organisational & strategic drivers
What’s it all about?
“The process of involving health consumers in decision making about health service planning, policy development, priority setting and quality in the delivery of health services.”
Commonwealth Department of Health and Aged Care (1998) Consumer Focus Collaboration Canberra, Australia
Simple but complex
Key Resources
AIVL - Treatment Service Users Project Phases 1 and 2http://bit.ly/ZANfKe
APSU – Straight from the source: A practical guide to consumer participation in the Victorian AOD sectorhttp://bit.ly/YNvQ1I
Level & Scope of Participation
Consumers
Service Users
Clients
Control
Partnership
Consultation
Information
Clarke and Brindle (2010)
Into the future…
Structures ApproachConsumer Participation
Leadership Group All of organisation
Consumer Participation Facilitator Capacity building
Consumer Representatives Mentorship
Evaluated & disseminated
Consumer Participation Facilitator
Consumers
StaffCP
Leadership Group
• Guidance• Mentoring• Support• Advocacy• Capacity Building
• Guidance• Mentoring• Support• Capacity
Building
• Guidance• Advocacy
Some unexpected outcomes
1. Staff are seeking consumer experience
2. Staff are questioning workplace/sector culture
The practice of consumer participation in ATOD treatment agencies
Make rights tacit
http://www.regen.org.au/images/ReGen/ReGen_Client_Charter.pdf
Use technology to support participation
Address stigma
Report to all of your stakeholders
Position PaperAdvocacy in ActionConsumer Participation Position Paper & Supporting Evidence
http://bit.ly/YWJTQf
www.regen.org.au/advocacy
References
Association of Participating Service Users (2010), Straight from the Source: A practical guide to consumer participation in the Victorian alcohol and other drug sector, Carnegie, Victoria
Australian Injecting and Illicit Drug Users League (2008) Treatment Service Users Project: Final Report, Canberra, Australia
Australian Injecting and Illicit Drug Users League (2011) Treatment Service Users Project: Phase Two Final Report, Canberra, Australia
Commonwealth Department of Health and Aged Care (1998) Consumer Focus Collaboration Canberra, Australia