Sharing Our Stories, Improving Our Service,

Declaring Our Relevance

Reviewing Assessment DataCreating an Assessment Rubric

Passonneau & Lewin Northumbria Library Assessment Conference

August 2011

Problem: Is it wise; is it possible to standardized assessment activities and reporting?

What assessmentis shared on our websites?

Share our Stories,Proclaim our ValueShare our Stories,Proclaim our ValueShare our Stories,Proclaim our ValueQuestion:

Sharing Our Stories Passonneau & Lewin Northumbria

2011

What is assessment?

Assessment is the tool(s), the data, and the analysis that shapes continuous program improvement.

Sharing Our Stories Passonneau & Lewin Northumbria

2011

What we did1. Review124 Association of

Research Libraries member websites

2. Examine publically available assessment data

3. Examine Data Sets Service Quality Information Literary (IL) Organizational Data

4. Create Data Points

Sharing Our Stories Passonneau & Lewin Northumbria

2011

Results: Service Quality Benchmarking

Sharing Our Stories Passonneau & Lewin Northumbria

2011

Results: Service Quality Professionally Recommended

Sharing Our Stories Passonneau & Lewin Northumbria

2011

Results: In-house Service Quality Organizational Collections           Existing Data       Website data     Departmental data

Sharing Our Stories Passonneau & Lewin Northumbria

2011

Results: IL Benchmarking Assessment

None Mentioned Present with Data0

20

40

60

80

100

120ARL SAILS DATA

Num

ber

Sharing Our Stories Passonneau & Lewin Northumbria

2011

Results: In-house IL Assessment

Sharing Our Stories Passonneau & Lewin Northumbria

2011

Results: Organizational Data Sets

Sharing Our Stories Passonneau & Lewin Northumbria

2011

Results: Organizational Data Sets

Sharing Our Stories Passonneau & Lewin Northumbria

2011

Findings1. Data is all over the place2. No standards in reporting3. Most positions are relatively new4. Drive for accountability relatively new

Sharing Our Stories Passonneau & Lewin Northumbria

2011

RecommendationAssessment rubric

• Provides Process• Provides Standard• Provides Self-

evaluation

Sharing Our Stories Passonneau & Lewin Northumbria

2011

Rubric

Self-Evaluation Assessment RubricTarget

Indicators& CategoriesCategory 1:

Project Development

Benchmark1

Milestones2 3

Capstone4

Sharing Our Stories Passonneau & Lewin Northumbria

2011

Rubric

Target Indicators & CategoriesCategory 1: Project Development

Question: Category 2: Project ImplementationCategory 3: Project Wrap-up

Sharing Our Stories Passonneau & Lewin Northumbria

2011

RubricCategory 1:

Project Development

Benchmark1

Milestones2 3

Capstone4

Question: Developed a focused question. What is the question? What is the need?

Question or assessment need is vague. Unclear where to get data or how to create data.

Begins to define assessment question or need by correlating question to library need;.

Defines the scope of assessment question or need by correlating question to library need; to library strategic plan; to parent institutions strategic plan and goals.

Effectively defines the scope of the assessment question or need. Ties question to direct need in the library; to library strategic plan; to university strategic plan and goals.

Sharing Our Stories Passonneau & Lewin Northumbria

2011

RubricCategory 3: Project Wrap-up

Benchmark1

Milestones2 3

Capstone4

AnalysisReporting Has not

reported out the results and/or analysis of assessment project.

Has created preliminary report regarding the results and/or analysis of assessment project.

Creates a report regarding the results and/or analysis of assessment project.

Effectively creates a complete report regarding the results and/or analysis of assessment project and considers the audience for the report.

Action plan Review

Sharing Our Stories Passonneau & Lewin Northumbria

2011

Questions?

Sharing Our Stories Passonneau & Lewin Northumbria

2011