Shaun Antonio Havenga

PERSONAL DETAILS Surname : Havenga First Names : Shaun Antonio Date of Birth : 1990.10.31 Id Number : 901031 5038 083 Address : Roodepoort Phone Numbers : 084 875 1890 (Cell)

082 306 1133 (mother) Mar. Status : Single Dependants : None Nationality : South African Health : Excellent Drivers Licence : Code 8 Own Transport : Yes Home Language : Afrikaans Other : English 2nd language

Speak, Read & write _____________________________________________________________________________________________________

EDUCATION AND QUALIFICATION EDUCATION School : Hoërskool Noordheuwel Matriculated : 2008 Subjects : Afrikaans - HG

English - HG Math - HG Economics - HG Buss Economics - HG Tourism - HG Life Skills - HG

QUALIFICATIONS

CERTIFICATES RECEIVED

Successful Completion of a Portfolio of Evidence (Legal Consultant)

o Year 2011

Certificate of attendance in Compliance with Changes in Legislation

o Year 2014

Certificate of Attendance and completed the Bureau suites

o Year 2015

Certificate – Administration of Deceased Estates

o Year 2016

Certificate – Debt Recovery

o Year 2016

CURRENT ENROLEMENT

Course : Civil Litigation and Legal Writing

Institute : South African Law School (Pty) Ltd.

Year : 2015 to 2016

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RELATED WORK COMPETENCIES Knowledge of PC applications

o MS Word - Good o MS Excel – Good o MS Access – Good

System o Synap o NADIR o Excalibur o Tallyman o Swordfish

o APT o CreditEase o Nadir

Ability to work perfectly with e-mail and internet Good communication, presentation and negotiation skills Ability to receive orders, process invoices, Handle customer complaints Good time management skills Ability to thrive under pressure Good analytical and report writing skills Excellent problem solving skills A good Team player Understanding of the NCA and NCR PASA Compliance Legal Compliance Courts Acts Civil Litigation

EMPLOYMENT HISTORY Company Name : Izwe Loans (Pty) Ltd Position : Legal Query and Compliance Manager / Legal/Pre-Legal

Administrator Period : January 2016 – Current

Responsible for the effective and efficient management of the legal process, provision of

legal advisory services and ensuring effective management of legal and contractual

risks.

Duties

Leadership role Provide leadership and ensure efficient and effective management of staff and

resources in the Legal department. Legal risk Review and provide legal advice on tender documents. Review ongoing cases and advice management accordingly. Liaise with relevant departments to ensure that where legal risks have been

identified, appropriate courses of action have been taken. Provide legal protection and risk management advice to management especially

on contract management. Provide and interpret legal information, conduct training and disseminate

appropriate legal requirements to staff. Policy development Review and advise management on legal implications of internal policies and

procedures. Review and draft contracts, agreements and internal policies and ensure that

they are in compliance with all statutory or legal requirements. Litigation management

Review progress of outstanding litigation and liaise with and manage external lawyers

Managing Complaints and Ombudsmen Queries. Ensure all is above board in terms for the FAIS Act Managing and updating Master files and Reports for Management Leasing between panel of attorneys and Management with regards to court

queries received on the EAO process, Section 58 and Summons process Civil Litigation - Drafting and approving of

o Lost Contract Affidavits o Copy of Contract Affidavits o Affordability Assessments Compliance Checks and approvals o Affordability Affidavits o Compliance Affidavits in term of Section 81

Training and teaching staff of compliance and risk management Liaise directly with clients

Responsible for worksheet updates

Distribute work on a daily basis

Ensure targets to be reached

Monitor calls and arrangements made with clients

Assess and approve reduction in loan installment

Update personal details on a daily basis

Status bound cubes (reports) monitored on a monthly basis

Changes status accordingly

Load PTPs made by clients

Liaise direct with clients and lawyers

Handover accounts once a month

o To ID what account should be handed over.

o To Insure all compliance are met with regards to Induplum and prescriptions

Weekly Negatives received from Lawyers

Weekly Status Reports from Lawyers

Prepare the Pay Over Schedules from Lawyers

Monthly summary for recons done

Monthly summary for garnished account

Reconciliation on paid up accounts daily basis

General Queries

Confirm employment for handovers (assist when necessary)

Provide administrative assistance to legal staff in a law office. Manage schedules, including trial dates and hearings. Coordinate appointments, meetings, and business travel. Schedule conference rooms. Plan, support, and implement logistics for executive level internal events. Coordinate meetings, teleconference, WebEX meetings and video conferences.

Coordinate with customers, external counsel and other vendors to obtain and exchange information and documentation related to legal matters.

Assess the urgency of situations and determine appropriate actions, monitor status of pending item, provide follow up and keep management informed by communicating a wide variety of information.

Prepare legal correspondence and presentations. Maintain legal management systems. Conduct research for report preparation. Train attorneys and support staff in the use of all office systems, including case

management system, filing protocols, and docket/diary procedures. Utilize case management system for electronic data management of legal files

and creation of management reports. Ensure that all necessary information is shared between clients and attorneys on

various files.

Oversee and coordinate acquisition and maintenance of legal research and reference materials for office, including hard copy and electronic materials

EMPLOYMENT HISTORY Company Name : ADRS (Advance Debt Recovery Solutions) Position : Legal Collections Manager Period : February 2009 – January 2016

Started as a Debt Collector and administrative agent, was promoted to Legal Manager after 2 years. Collection Manager Duties

Managing a team of 48 Attorneys nationwide. Training and Coaching Legal Panel with regards to

o Client’s needs o Client’s Requirements o Client’s Expectations o Client’s Policies o Client’s Business Rules

Risk Management. Compliance Audits.

o Section 129 o LOD o Simple Summons o Combined Summons o Section 57 o Section 58 o Default Judgment application o Section 65 Process o EAO Process

o Debit Order process (to ensure that it’s in line with PASA) Quality Control. Trust accounts Audits. Performance Management. Managing the stages on the legal process Managing the collections as a whole Audit the Attorneys every 3 months. Liaising between Clients and Attorneys. Ensuring Clients targets are met. Ensuring legal requirements are adhered to Managing 6 Different books (Clients) at the same time.

Admin Duties Internal Tracing Participating in the advancement of In-house system. Drafting of training manuals. Allocating new hand over’s to various Attorneys based on performance and

Jurisdiction. (to ensure the legal process is followed in the correct jurisdiction base on where the defendant lives, works and/or the agreement took place)

Portfolio balancing between in-house system and clients system. Invoicing process

o Invoices between ADRS and Attorney panel Fees Receipts Direct Deposits

o Invoices between ADRS and clients Fees (Schedules) Receipts (Schedules) Direct Deposits (Schedules)

Pay over process o Receipting balances to payment received in trust o Allocating of unallocated receipts o Receipts balances to pay over Schedule to clients

Scoring of accounts (since hand over) ID and Building Campaigns based on

o Ageing of account (to ensure that account are not and will not be prescribed)

o Balance of Account o Scoring of accounts o Contact ability

Drafting of o Call Centre Campaign Scripts based on legal process o SMS Templates o Email Templates

Managing new handovers and allocation of these to internal and external agents. Training, motivating and managing a team of 7 Legal Consultants/Controllers whose duties consist of:

Drafting of Affidavits

Drafting of Settlement letters Drafting of paid in full letter Applications for Default Judgment in Terms of (Summons, Section 57, Section 58

and Section 65) Managing debtor Stages Managing Direct payments Managing Branch payments Managing Stages in In-house system Managing Clients System Receipting for payments and direct deposits Managing and resolving of Client and Attorneys Complaints. Training and teaching staff of compliance and risk management

Duties towards Legal Consultants/Controllers Training of

o Client’s requirements o Client’s needs o Clients business rules o In-house system o Clients systems

HR Duties o Leave Applications o Time keeping o KPI’s o Performance managements o Commission and Incentives o Team building o Interviewing and appointing new staff

Reason for Leaving : To grow and gain more experience _____________________________________________________________________________________________________ Company Name : Guerino’s Restaurant and Take away Position : Co- owner Period : 2012 – 2014 Duties : Assisting in the kitchen

Stock Management Waiting on clients Marketing of Restaurant Salaries of Employees Cash ups

Ref : Bernadette Co- owner 082 306 11 33

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Company Name : Hole in One Guesthouse and Conference centre Position : Barman (to save money to do a Europe tour with the School)

Temp Position

Period : January 2008- December 2008 Duties : Stock Management (ordering of stock and stock take)

Waiting Duties Bar Management Cash ups

Reason for Leaving : My contract expired when the Matric exams started. _____________________________________________________________________________________________________ Company Name : STAX DVD rentals Position : DVD Store Manager Temp Period : January 2007 – December 2007

(To save money to do a Europe tour with the School) Duties : Stock takes on new DVD releases

Cash ups Lock up of store

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I am a hard worker, eager to learn & gain more & better experience in a different environment. People are very interesting to me, and I believe I am capable of achieving the goals & standards set for me if given the opportunity. Targets and deadlines are seen as challenges. I have high standards, can work without supervision, committed, self-motivated and a very good motivator.

I am a target driven, goal orientates person, with a passion for detail and people. I have strong believes and standards, and will do my best in any challenge life throws my way. Training, motivating and managing people has been one of my key functions over the past few years, and thus has taught me to adapt to different circumstances, issues and people, in different ways.

I have strong leadership skills, am very competitive and love challenges. I believe that we can do whatever we set our minds to doing.

If given the opportunity, I will strive to prove that I am an asset.