Shivani Kundra DhawanCUSTOMER CARE SPECIALIST

YMCA Customer Care SpecialistDec 2014 - present - Promoting all programmes and services to maximise buyer opportunity - Accurately completing relevant documentation for frontline processes - Following through on centre practices and policies whilst administering reception services - Processing of all paperwork and reports including daily transactions, assisting with stock management, facility hire and providing administrative support to the line manager - General tasks including handling OSCAR enrolments, term programmes , fitness memberships, stadium bookings, league enrolments etc

Cyberpark Ltd Assistant Manager (Sales) Aug 2014 - Dec 2014 - Leading the team in all aspects of telephone servicing - Directing team to ensure optimum sales performance & service - Training staff to improve sales by up selling, cross selling - Meeting agreed monthly sales team targets. - Preparing monthly staff rosters to ensure calls are properly answered. - Maintaining reports on CRM - Responsible for recruitment of new employees. - Reviewing customer feedback and taking measures to improve performance

Brand Developers Customer service and Sales (TV SHOP) - Become personally aware of the use, operation, capabilities and benefits of Aug 2013 - Aug 2014 each of the 200 plus items in the companys product range in order to promote them to prospective purchasers. - Respond attentively to all incoming telephone calls, answer enquiries, offer solutions by way of products likely to meet advised needs and facilitate sales to callers whilst sustaining the TV Shop brand and image. - Proven track record in sales by a reaching targets of $550K every quarter.

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EXPERIENCE

PROFILEI am an accomplished, seasoned sales and customer care specialist representing the spirit of Delhi, New York and all things in between in Auckland City. I hold four years experience creating and nurturing talented sales and customer services agents both as a manager and a trainer. I am known for my reliability, co-operative nature, initiative and self-discipline. My specialties include my prowess in generating sales leads, keen sense of camaraderie, and my propensity for handling client relationships. I am particularly excited about the diversity of the role and the prospect of guiding and working with an entire team to achieve outstanding customer service, which I consider to be my forte . When I am not working, I love to spend time with my kids and husband; I am a foodie and an avid reader. Lastly, having a position at YMCA currently as a customer care specialist means I am already accustomed to most of the requirements of the role and see myself as a perfect fit for this position.

https://www.linkedin.com/in/shivanidhawanhttps://www.facebook.com/shivani.kundra.7?fref=ts

EDUCATION

INTERPERSONAL SKILLS

THANKS FOR TAKING THE TIME TO LOOK OVER MY CURRICULUM VITAE. I LOOK FORWARD TO HEARING FROM YOU SOON.

Clear spoken EnglishExcellent Communication Skills.Excellent supervising and assistance service Keen prowess in providing training Problem Solving SkillsOutstanding Team PlayerStrong Leadership Skills

shivani2000200@gmail.com+64-2102351898

UUNZ PG Certificate in Business 2012 - 2013 Auckland, New Zealand.

Allahabad University Bachelor of Education - English and Economics 2004 - 2005 Allahabad, India.

Delhi University Bachelor of Arts - English Honours 1996-1999 Delhi, India.