shopping today: delivery in 2020 - postnl - carlos mendes aguiar
DESCRIPTION
Welke trends beinvloeden Delivery in 2020? Carlos Mendes Aguiar, directeur PostNL Retail en E-commerce Services belicht trends, cases en gevolgen voor Delivery. Shopping 2020: ‘Hoe shopt de consument in 2020 en welke acties moeten worden ondernomen op nationaal, branche en bedrijfsniveau opdat B2C ondernemend Nederland succesvol hier op in kan spelen, nationaal én internationaal?’TRANSCRIPT
![Page 1: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/1.jpg)
Mede mogelijk gemaakt door:
SHOPPING 2020
DELIVERYSHOPPING TODAY -26 sept 2013
Carlos Mendes Aguiar - PostNL
![Page 2: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/2.jpg)
Key messages
2
1. Delivery is dé sleutel tot ontsluiting markt
2. Seamless delivery voor de consument
3. Immature markt > mature markt: logistieke implicaties
![Page 3: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/3.jpg)
3
![Page 4: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/4.jpg)
4
![Page 5: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/5.jpg)
5
![Page 6: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/6.jpg)
6
![Page 7: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/7.jpg)
7
![Page 8: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/8.jpg)
8
![Page 9: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/9.jpg)
9
![Page 10: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/10.jpg)
10
![Page 11: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/11.jpg)
11
BLURRED
feat. online + offline
COMMERCE
![Page 12: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/12.jpg)
12
![Page 13: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/13.jpg)
SUPER CONSUMER CONNECTED COMMERCE
FAIL FASTER
MOBILE BIG DATA
13
![Page 14: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/14.jpg)
14
![Page 15: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/15.jpg)
Delivery on Parin Europees perspectief
15
Gemiddelde Nederland vs. Europa (Fashion)
Bron: GfK Shopexperience, model Bonsing-Mann
![Page 16: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/16.jpg)
Retailen online
16Bron: onderzoek PostNL Retail & Ecommerce Services Q2 2013
Geen
siteWebsite
Geen
shopWebshop
Niet
ophalen
Ook
ophalen
winkel
Meerdere
bezorgopties
1
optie
![Page 17: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/17.jpg)
Consumenten geven aan 75%van aankopen online te doen bij verwijderen barrières
17
6% 5% 3%
24%
2%
67% 64%
75%
54%
57%
27% 31%
22% 23%
41%
Overall Kleding en
schoenen
Witgoed &
huishoudelijke
apparaten
Consumenten
electronica
Levensmiddelen
& persoonlijke
verzorging
~75%
Offline ongeacht barrières
Online bij verwijdering barrières
Reeds online
Bron: Boston Consultancy Group
![Page 18: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/18.jpg)
Online bestellingen Hoe kunnen ze verder groeien?
18Bron: Boston Consultancy Group
![Page 19: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/19.jpg)
19
Van de Nederlandse online shoppers geeft
aan de bestellingen thuis te willen ontvangen
Bron: PostNL onderzoek 2013
![Page 20: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/20.jpg)
AfhaalpuntenVolop in ontwikkeling
20
![Page 21: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/21.jpg)
21
5 bezorgopties
5 bezorgopties
![Page 22: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/22.jpg)
22
![Page 23: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/23.jpg)
23
3 bezorgopties
3 bezorgopties
![Page 24: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/24.jpg)
24
Deliveryplanner
7 dagenper week
Deliveryplanner
7 dagenper week
![Page 25: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/25.jpg)
25
3 bezorgopties
3 bezorgopties
![Page 26: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/26.jpg)
26
![Page 27: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/27.jpg)
27
![Page 28: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/28.jpg)
28
![Page 29: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/29.jpg)
Key messages
29
shopping
![Page 30: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/30.jpg)
30
![Page 31: Shopping Today: Delivery in 2020 - PostNL - Carlos Mendes Aguiar](https://reader034.vdocuments.net/reader034/viewer/2022042815/556c0d11d8b42a852a8b48ae/html5/thumbnails/31.jpg)
31