shorelink committee and staff - shorelink.nsw.gov.au · shorelink committee and staff ......

SHORELINK LIBRARY NETWORK ANNUAL REPORT July 2004 — June 2005

1

SHORELINK COMMITTEE AND STAFF Chairman Cr. T. Fogarty Deputy Chairman Cr. A. Heasman Secretary Ms. B.Todes (until Nov 2004) Ms J. Cuthbert (from Nov 2004) Minute Secretary Ms F. Sims Committee Members Lane Cove Clr W. Gaffney; Clr A. Smith (Alt) Ms K. Collard, Manager Library Services Manly Cr. A. Heasman; Cr. J. Evans (alt) Ms B. Todes, Manager Cultural & Information Services Mosman Cr. A. Connon; Cr. S. Menzies (alt) Ms J. Cuthbert, Manager Library Resources North Sydney Cr. E. Predavec; Cr.C.Carland (alt) Ms H. Sutherland, Manager Library Services Willoughby Cr T. Fogarty; Cr. P. Reilly (alt); Cr. S. Coppock (alt) Ms F. Sims, Library Services Manager Shorelink staff Network Manager Ms A. Hancock Network Administrator Mr R Lai

Willoughby Mayor, Cr Pat Reilly and OUTLiER performing at the youth focussed Get Savy @ Willoughby Library launch for Australian Library and Information Week, 25 May 2005


2

MISSION

In the interests of public library users to be the best Library Network in Australia:

• proud of being service oriented, innovative, efficient, cost effective

• committed to meeting the needs of our users and to utilising the computer network to its maximum potential

• recognised as an outstanding example of co-operation between local government authorities

Shorelink eBook Committee members: Ross Balharrie, Marion Ball, Karen Mitchell, Keryl Collard, Margaret Gaunt, Adelaine Hancock


3

Contents SHORELINK COMMITTEE AND STAFF.................................................. 1

MISSION................................................................................................... 2

INTRODUCTION ....................................................................................... 4

SYSTEM DESCRIPTION (box)................................................................. 4

THE YEAR IN REVIEW............................................................................. 5

CHARTS

OPERATING COSTS................................................................................. 7

MEMBERSHIP.......................................................................................... 8

STOCK....................................................................................................... 9

CIRCULATION ........................................................................................10

WEBCAT SEARCHES.............................................................................11

INTER-LIBRARY LOANS: ITEMS BORROWED....................................12

INTER-LIBRARY LOANS: ITEMS LENT ................................................13

Lane Cove Library celebrated 50 years of service to the community in February 2005. Speakers at the celebration included Kathleen Bresnahan, Assistant State Librarian, Public Library Services, State Library of NSW; Peter Brown, General Manager, Lane Cove Council; James O'Loghlin, ABC personality; Clr Ian Longbottom, Mayor Lane Cove Council.


4

Introduction Shorelink is a computer network that links the five Lower North Shore Council Libraries of Lane Cove, Manly, Mosman, Stanton (North Sydney) and Willoughby. The network was established in 1983 when five participating Councils signed a Deed of Agreement. A Shorelink Library card entitles members to use five libraries and the WebCat (online public access catalogue) offers a choice of local (site specific) or network wide data. The webcat also provides access to a variety of online databases and a selection of electronic books. The member Councils continue to demonstrate their commitment to the Network through their financial support, acknowledging that cooperation delivers both economic benefits and quality services. Shorelink is renowned for innovation and excellence in the provision of library information technology and is recognised as an outstanding example of local government cooperation.

Administration Shorelink is managed by a joint committee operating under Section 355 of the Local Government Act. The Shorelink Committee consists of five Councillors and five Library Managers. Willoughby Council is the Agent Council. Willoughby Council administers the budget with contributions from all participating Councils in proportion to Library circulation figures. Individual Councils meet their own on-site costs such as maintenance of computer terminals. The system is managed between 8 am and 9 pm on a daily basis, 7 days a week, by the Network Manager and the Network Administrator, with assistance from the staff of Willoughby City Library to cover hours of operation and emergencies. The Agent Council Librarian directs the operations of the Network office, including staff, in accordance with the policies and decisions of the Shorelink Committee and the Shorelink Library Managers Committee. The “Shorelink Library Network Structure” document outlines the roles and responsibilities of the Shorelink staff, Agent Librarian, Committees and the Office Bearers.

System Description Main Server Configuration IBM 7025-F80 RS/6000 RS64 III 450 MHz Enterprise Server 27.3 GB SCSI disk drive 3 GB of RAM 10/100 Ethernet PCI Adapter 32X SCSI 2 CD-ROM drive 12/24 GB 4mm internal tape drive

Platform Unix

Operating system IBM AIX 5.2 L

Library Management Application Software Unicorn 2003.0.11.1 Sirsi Australia Pty Ltd

Communications Main Libraries: 192 Kbps Frame Relay links to Lane Cove, Manly, Mosman, North Sydney; 6 Core Fibre Optic link to Willoughby Library Branch Libraries: 512 Kb/s ADSL links to Artarmon, Naremburn, Northbridge, Greenwich Internet: 2Mbps SHDSL with 20GB inbound usage cap to NTT Australia (now known as PowerTel Pty Ltd).

Manly Library launched its new Youth Area in April 2005


5

Use of all services provided by the Shorelink libraries increased during the 2004-2005 Financial Year. 2,724,274 items were lent by the five libraries and 73% of Inter-Library Loan requests were satisfied within the Network. Public Access Internet services were again a heavily used service, demonstrated by the 46% increase in Internet inbound traffic. Library customers appreciate the facility to search the online catalogue from home, renew their loans, place holds and suggest items for purchase. Usage of all these online services increased during 2004-2005.

Intra-Shorelink Courier Service Following the successful 6 month trial of the Shorelink courier service, the Shorelink Committee resolved to introduce it as a permanent service from July 2004. The service is valued by the communities as demonstrated by the 50,000 items that were delivered between the libraries during the year. It has enabled Shorelink to improve the level of service provided to library customers.

Review of the Shorelink Funding Formula The Network’s funding formula, which determines the financial contributions of the five Councils to Shorelink’s capital and operating costs, was reviewed by the Shorelink Committee in November 2004 and several alternative funding models were considered. The Committee resolved to retain the existing funding formula as documented in the Shorelink Deed of Agreement.

Shorelink IT Strategic Plan 2004-2006 and Wide Area Network Upgrade The Shorelink staff developed the Shorelink IT Project Plan 2004-2006, in consultation with the IT Managers of the five Councils, to address the future needs of the Network in terms of security, administration and support requirements.

The main components of the Plan were: • Operating system upgrade to AIX 5.2

(January 2005) • implementation of web content filtering to

manage public Internet access (March 2005)

• implementation of Windows 2003 AD Domain to provide for centralised management of configurations for users and computers (resulting in improved security)

• migration to McAfee AVD virus protection, providing for centralised management of desktop security deployment, reporting and monitoring.

• an upgrade to Shorelink’s Wide Area Network (scheduled for November 2005)

The WAN upgrade, approved by the Shorelink Committee in conjunction with Shorelink 2005-2006 Budget Estimates, will provide for improved security, segregation of internal and external systems, unlimited inbound Internet traffic, improved Internet response times, improved service levels, consolidation of Internet and communications services and future scalability.

Internet Usage Internet inbound traffic continued to exceed the 20 GB monthly limit, incurring additional charges. The Wide Area Network upgrade scheduled for November 2005 will provide for unlimited inbound traffic.

2004-2005: The Year in Review

Internet Inbound Usage 2004/2005

05,000

10,00015,00020,00025,00030,00035,00040,00045,00050,000

July

AugSep

tOct Nov Dec Ja

nFeb Mar Apr

MayJu

ne

Months

Uni

ts in

MB

ytes


6

The Shorelink eBook Project The Launch of Stage 2 of the Shorelink eBooks Project in May 2005 was a highlight of the year. The Project was funded by a Library Council of New South Wales Library Development Grant, with the objective of investigating and evaluating electronic books as a format that could be adopted in the public library environment. eBooks are full-text electronic versions of printed books that Library customers can borrow, read and return over the Internet. They are accessed remotely through the Library catalogue and then viewed on any device with Internet access. eBooks follow the form of printed books and include chapters, page numbers, images and illustrations. They can be browsed for quick reference or read from start to finish. A range of eBook titles was purchased jointly by the Shorelink Library Network, initially from Netlibrary, an overseas provider with a large number of libraries in their client base. Borrowers have access to more than 250 non-fiction titles on a range of subjects including travel, health, philosophy, resumes, meditation and cookery, together with over 3500 public domain titles comprising literary classics such as the works of Dickens, Shakespeare and Henry James. In the two months since the launch of the collection 485 customers registered as eBook users and more than 1,000 hits have been recorded on eBook titles.

Library Models in New South Wales: Research Project Shorelink was invited to participate in a project commissioned to research the advantages of different models of library service provision including stand-alone, regional and cooperative libraries. The project was managed by the Upper Murray Regional Library and the Central West Libraries with funding from a Library Council of New South Wales Library Development Grant, and a consultant was employed to undertake the research. The consultant met with Shorelink staff, Library Managers and Council personnel and addressed the

Shorelink Committee on the project’s objectives. The report on the project is scheduled for release in late 2005.

New Look Webcat Online Catalogue The Shorelink libraries replaced all their thin client netstations with PCs in preparation for the implementation of Sirsi’s new look iBistro online catalogue in May 2005. Stage 1 of the new iBistro comprises mainly changes to screen displays, with functionality changes scheduled for late 2006.

Disaster Recovery Testing The annual disaster recovery testing was conducted successfully on 4 August 2004.

System Availability The system achieved uptime of 99.99% for the year.

Staff Development The Network Manager conducted training sessions for Library staff on eBooks, the new iBistro webcat, web filtering and other application software. The Network Administrator attended a 5 day training course on Interconnecting of Cisco Network Devices (ICND) 2.1. The course focussed on using Cisco Catalyst switches and Cisco routers connected in local and wide-area networks.

Stanton Library underwent major refurbishment in 2004/5 including the construction of a new floor and a modern Heritage Centre


7

Shorelink Operating Costs 2004-2005 2003-2004 2002-2003

Lane Cove 86,570 78,072 68,855

Manly 65,868 65,812 60,755

Mosman 60,693 56,386 48,604

North Sydney 108,683 95,422 89,107

Willoughby 148,675 139,195 137,710

Total 470,489 434,887 405,031

Operating Costs (%) 2004-2005

Lane Cove 18%

Manly14%

Mosman13%

North Sydney23%

Willoughby32%

Operating Costs: 3 year comparison

-20,00040,00060,00080,000

100,000120,000140,000160,000

Lane Cove Manly Mosman North Sydney Willoughby

2004-2005 2003-2004 2002-2003


8

Membership

2004-2005 2003-2004 2002-2003 Lane Cove 22,609 21,861 21,031

Manly 30,841 29,388 28,881

Mosman 24,235 23,797 21,060

North Sydney 41,179 39,241 37,509

Willoughby 58,587 58,615 55,902

Total 177,451 172,902 164,383

Membership (%) 2004-2005

Lane Cove13%

Manly17%

Mosman14%North Sydney

23%

Willoughby33%

Membership: 3 year comparison

-10,00020,00030,00040,00050,00060,00070,000


2004-2005 2003-2004 2002-2003


9

Stock 2004-2005 2003-2004 2002-2003

Lane Cove 157,439 159,664 150,639 Manly 103,560 101,003 101,466 Mosman 97,486 96,779 94,586

North Sydney 187,540 191,645 180,563

Willoughby 239,566 245,871 230,313 Total 785,591 794,962 757,567

Stock: 3 year comparison

0

50,000

100,000

150,000

200,000

250,000

300,000


2004-2005 2003-2004 2002-2003

Stock (%) 2004-2005

Lane Cove20%

Manly13%

Mosman12%

North Sydney24%

Willoughby31%


10

Circulation 2004-2005 2003-2004 2002-2003 Lane Cove 507,549 487,455 485,696 Manly 380,399 377,897 371,326 Mosman 362,030 350,288 340,261 North Sydney 627,622 652,687 611,364

Willoughby 846,674 850,332 836,413

Total 2,724,274 2,718,659 2,645,060

Circulation (%) 2004-2005

Lane Cove19%

Manly14%

Mosman13%

North Sydney23%

Willoughby31%

Circulation: 3 year comparison

-

200,000

400,000

600,000

800,000

1,000,000

Lane Cove Manly Mosman NorthSydney

Willoughby

2004-2005 2003-2004 2002-2003


11

Webcat Searches 2004—2005 Lane Cove 264,909

Manly 158,682 Mosman 161,133

North Sydney 352,309

Willoughby 355,692

Total 1,292,725

Mosman Library’s Wired For Youth project was launched in May 2005. It features a wired 4 teens teens weblog, birthday pack, new graphic novel & multimedia resources and ‘Live wire’ newsletter . The Project was funded by a Library Council of NSW Library Development Grant.

Webcat searches 2004-2005

Lane Cove20%

Manly12%

North Sydney27%

Willoughby29%

Mosman12%


12

From all Libraries

Lane Cove 727 976 Manly 913 1,202 Mosman 610 727 North Sydney 1,318 1,909 Willoughby 1,040 1,487 Total 4,608 6,301

From Shorelink Libraries

INTER-LIBRARY LOANS: ITEMS BORROWED

ILL Borrowed from Shorelink

Lane Cove16%

Mosman13%

Willoughby23%

Manly20%

North Sydney28%

ILL Borrowed (Total)

Lane Cove15%

Manly19%

Mosman12%

North Sydney30%

Willoughby24%


13

INTER-LIBRARY LOANS: ITEMS LENT

To All Libraries

Lane Cove 1,072 1,849 Manly 715 1,122 Mosman 544 682 North Sydney 934 2,232 Willoughby 1,334 1,533 Total 4,608 7,418

To Shorelink Libraries

ILL Lent to Shorelink

Lane Cove23%

Manly16%

Mosman12%

North Sydney20%

Willoughby29%

ILL Lent (Total)

Lane Cove25%

Manly15%

Mosman9%

North Sydney30%

Willoughby21%

shorelink committee and staff - shorelink.nsw.gov.au · shorelink committee and staff ......

Documents