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ShoreWare Director is a browser-based networkmanagement tool that provides a single managementinterface for all voice applications across all locations.Instead of using separate management systems formultiple PBX, voicemail and automated attendantsystems, ShoreWare Director unifies all systems

and tasks into a single interface. This interface isextremely easy to learn and use, so administratorscan be highly efficient. This improved efficiencyhelps reduce ownership costs and frees ITresources to work on other projects.

Reducing complexityand cost of ownershipShoreWare Director simplifies unified communications(UC) system management by consolidating control ata single point. This eliminates the need for multipleadministrators because it provides a unified view ofall voice switches, voicemail systems and automatedattendants from anywhere on the network.

Get up and running quickly with ascalable systemShoreWare Director automatically recognizes andconfigures all active IP telephones* on the network,eliminating the need to manually add and deletephones through a management console. Forexample, when new users are added to theShoreTel UC system, they are automaticallyassigned an extension, mailbox, and auto-attendantprofile. Furthermore, the new user can easily beadded to an Automatic Call Distribution (ACD) groupand receives an e-mail to download their desktopsoftware all through ShoreWare Director.

To expand your ShoreTel network, simply plug ina new ShoreGearVoice Switch and ShoreWareDirector will automatically discover it, quicklyproviding more telephone or trunk capacity.

Auto-discovery capabilities are enabled by the ShoreTelUC systems integrated software distribution for voiceswitches, IP telephones, servers and desktopapplicationswhich reduces support overhead andhelps ensure that the system is always running optimally.Software automatically updates the centralized data-base, allowing for streamlined backup procedures.

*Does not apply to third party SIP phones.

ShoreGear Voice Switches support a Simple NetwManagement Protocol (SNMP) agent, allowingthem to be discovered by any network managemapplication. In addition, ShoreWare Director canconfigured using SNMP features included in theserver operating system, to automatically genera

traps on any event on the ShoreTel UC system.

Easy proactive maintenanceShoreWare Director provides a single-screen vof the entire enterprise system, graphically notifyadministrators of the performance of all keycomponents, at all times. Using icons and greeyellow and red indicators, the administrator caquickly take action when required.

For fast, 24-hour response, ShoreWare Directoalso delivers e-mail warnings to one or moreaddresses. Because ShoreTel intelligence isdistributed throughout the system, if one devifails, the others automatically compensate,assuring optimal performance 24x7.

Manage your toll and WAN usageShoreWare Director provides centralized Call DReporting (CDR) for multilocation enterprises.Rather than having to support multiple disparaCDR databases and their inherently complexdata, the ShoreWare CDR spans all locations.

With both standard and customizable reportinavailable, ShoreWare Director enables theadministrator to spot under-utilized trunks. Thi

helps reduce service provider feeds, as well astrack network performance across WAN links.The ShoreWare CDR service also generatescall records into a text file for use by third-partcall accounting packages.

Online documentationShoreWare Director provides searchable onlinedocumentation for quick and easy answers.Resources include a complete administrationguide, and installation and user documentation

B E N E F I T S

Provides a single, centralized

view into the entire enterprise

phone system

Significantly reduces total cost

of ownership by streamlining

management tasks

Allows fast, flexible deployment

and easy scalability

Enables proactive maintenance

to ensure consistently high

service levels

Providing a single point of

management for your

enterprise phone system

ShoreWare Director

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K E Y F E A T U R E S

Plug-and-play installationPlug-and-play installation means that IP telephonesplugged into the network are automatically recognizedby the system and configured for immediate service.If more capacity is required, simply plug in a newShoreGear Voice Switch and it will be automatically

discovered by ShoreWare Director, providingincreased telephone or trunk capacity (see Figure 1).

Integrated software distributionThe ShoreTel UC system also provides integratedsoftware distribution for voice switches, IP telephones,servers and desktop applications, thereby reducingsupport overhead and ensuring the system is alwaysrunning optimally. New users can be added inseconds from anywhere on the network.

Ease of administrationThrough one Web browser, the administrator can

manage all sites including the PBX, voicemail,automated attendant and desktop applications.ShoreWare Director is hosted on the main voiceapplication server and pushes Web pages out to thesystem administrator. When a new user is added, forinstance, the system administrator simply clicks addnew, enters the users first and last name and hits save.The management software automatically updates thecentralized databaseallowing for easy backupproceduresand the change is propagated to eachand every voice switch. The system then automaticallycreates the mailbox, updates the automated attendantdial-by-name and number, and online directories. Theuser even automatically receives an e-mail with a URL

to download the desktop productivity application.

Ease of maintenanceWith one Web interface for all of your locations, theadministrator provides a single view of the completeUC network. ShoreWare Director maintenancescreens bubble-up any potential system issueson one screen. With simple icons and color codinggreen is normal, yellow indicates a potentialproblem, and red is an immediate warningtheadministrator can quickly take action when required.In addition, the system features proactive notificationin which any system issue generates an e-mail toone or more addresses for a quick response.

Call Detail ReportingThe ShoreWare CDR service generates call recofor all locations into a single, unified database on ShoreWare serverthere is no need for buffer boxand polling devices to integrate CDR data fromultiple sites. Bundled reports provide informaon trunk, user, workgroup, and network activity. Usidatabase tools, knowledgeable individuals can cre

custom reports tailored for specific needs.The ShoreWCDR service also generates call records into a textfor use by third-party call accounting packages

Online documentationShoreWare Director provides online documentatfor quick, easy answers including a complete admistration guide, installation guide as well as usedocumentation all in one spot. Standard search toallow you to find all the references to our topic interest so you can get on with your task immediat

About ShoreTelShoreTel is a leading provider ofPure IPUnifiedCommunications solutions that enable companiof any size to seamlessly integrate voice, video,messaging and data with their business processIndependent of device or location, ShoreTelsunique distributed software architecture eliminathe traditional costs, complexity and reliabilityissues inherent in other solutions. Founded in 199ShoreTel has achieved broad industry recognitiofor this proven technology, and continues to delithe highest levels of customer satisfaction, easeuse and manageability while driving down the ovetotal cost of ownership. For more information,visit www.shoretel.com.

ShoreWare Director W W W . S H O R E T E L . C O

S P E C I F I C A T I O N S

Minimum Hardware RequirementsPentium E2160 Dualcore 1.8 GHz1GB RAM3.5 GB hard disk space for software30 MB hard disk space per hour of

voicemail storage100 Base-T Ethernet NIC

Software RequirementsMicrosoft Windows Server 2003 R2 SP2

Standard and Enterprise

InstallationInstallation wizardsIntegrated software distributionLicense managementSilent client install

AdministrationBrowser-based interfaceCentralized administration:

Call controlVoicemailAutomated attendantWorkgroupsCall detail reporting

Multi-user accessMulti-level access controlUser ID and password protectionUser groupsCall permissionsTelephony permissionsVoicemail permissionsTrunk groupsDialing plansDynamic configuration

Automatic synchronizationUnattended restartOnline helpMaintenanceReal-time monitoringReset loggingEvent reportingE-mail event notificationSNMPOnline help

Call Detail ReportingCDR databaseIntegrated archivalBundled reports:User activityTrunk activityWorkgroup agent activityWorkgroup queue activityWAN activityThird party integrationSpace-delimited CDR output

Dial Plan Support*US, Canada NetherlandsAustralia New ZealandBelgium SpainFrance SwedenGermany United KingdomIreland

Language Support*English (UK) German (Germany)English (US) Danish, DutchFrench (France) Swedish, ItalianSpanish (Spain) NorwegianSpanish (CALA)

*International support is subject to change &may vary per release - please contact yourShoreTel sales representative for the latestinformation regarding availability

Figure 1: Graphical installation capabilities make it easy for new

switches to be automatically added to the network.

Figure 2: The QuickLook function gives you an instant view of

overall system health.

World Headquarters:960 Stewart Drive info@shoretel.comSunnyvale, C A www.shoretel.com94085 USA

+1 (800) 425-9385 Toll Free+1 (408) 331-3300 Tel+1 (408) 331-3333 Fax

EMEA:00800 408 33133 Toll Free+44 (1628) 826300 Tel

Asia Pacific:+61 (0)2 9959 8000 Tel

Copyright 2008 ShoreTel. All rights reserved. The ShoreTel logo, ShoreTel,ShoreCare, ShoreGear, ShoreWare and ControlPoint are registered trademarksof ShoreTel, Inc. in the United States and/or other countries. ShorePhone is atrademark of ShoreTel, Inc. in the United States and/or other countries. All othercopyrights and trademarks herein are the property of their respective owners.Specifications are subject to change without notice. Part #850-1142-03/9.08