Short Service Worker Program

Program Objectives

• Identify short service workers (SSW)•Acclimate new employees (SSW) to

the Brock and Host Facility’s work site guidelines and expectations

•Establish key individuals as Mentors and Program Administrators

• Develop and leverage a company wide Training Tool• Implement a computer-based training module for program

overview and understanding• Define Roles and Responsibilities for all levels of personnel• Reduce overall Events to achieve Target Zero Performance!

• Two separate training modules

• Specific training for workers and Supervisors

Computer Based Training

• Outlines expectations of program execution

• Knowledge check to ensure understanding

Participant Overview

SHORT SERVICE WORKER (SSW) / At-Risk Employee (ARE)• New to Brock or Less than 90 days experience at host facility (ARE: 6 Months)• Gone from Brock or host facility for more than 6 months• Exhibited lack of knowledge and needs to be retrained

SITE SAFETY MATURED PERSON (SSMP)• Graduated from SSW program• Demonstrates knowledge and understanding of program• Lends support to short service worker

MENTOR / COACH• Employee who has shown ability to help others meet expectations• Will be assigned one or more SSW’s on site• Responsible for day-to-day training and overall accountability of SSW

WORK SITE MANAGER• Responsible for program implementation on site• Assesses workload and develops staffing plan• Accounts for all SSW’s on site

PROGRAM MONITOR• Designated member of the EH&S team• Receives ongoing feedback on program• Works to ensure program success

Training Overview

Six Week Training Program• Weeks 1-4: Focuses on general safety

requirements for working on-site• Week 5: Discusses craft specific requirements• Week 6: Additional training

and makeup• Documented daily on a

Training Log• Field verification with

knowledge checks

Level Identifiers

Short Service Worker/At-Risk EmployeesMentor / Coach

Site Safety Matured Person

GRADUATION!

Evaluation and Graduation

• Weekly evaluations conducted by the Mentor • Feedback is provided by the SSMP and Mentor

• Supervisor verifies the SSW’s progress• Training documentation reviewed for completion

Training Requirements

Performance Verification & Feedback

Evaluation &

Knowledge Check

• Graduation ceremony is held acknowledging program graduates• Mentors acknowledged and recognized

Benefits and Improvements

• Provides standardized training for new hires consistent throughout the organization.

• Engages employees to ask question, seek guidance and better understand the job requirements.

• Promotes program ownership by all levels of employees including site supervision.

• Reduced overall incidents by decreasing the number of SSW events.

Short Service Worker Program