should you automate it processes?
DESCRIPTION
We all have our preferences when it comes to what type of car we drive. The reality is that a manual and automatic are equally good so it depends on what you are after. The same applies to IT Service Management. In today’s cost-cutting approach to business, it is easy to assume that an ‘automate everything’ approach is the way to go. But can automation be too much? Can customer service suffers? This session will look at considerations that should be accounted for when developing a strategy to automate services.TRANSCRIPT
© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk
Should I Drive a Manual or an Automatic?
Matt NeighDirector of EMEA Sales
© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk
Memories…
© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk
It’s every where…
• IT Process Automation• Run Book Automation• Business Process Automation• Dev Ops
© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk
Why the push to automate?
• Save Labor/Money• More efficient• Improve accuracy• Safety Net
© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk
Why the fear to automate?
• Loss of job• Lack of trust• Speed equals inaccuracy
© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk
Considerations
• What is driving the need/desire to automate?• What will be lost by automation?• What will be gained by automation?• How will this affect the culture of
the company?• How risk averse is our company?
© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk
Steps to take
• Start small, ones that allow you to test it and then expand• What are the top 5 processes that if
they fail will have dire consequences?• Conduct a business analysis using the
considerations• Conduct a financial analysis
